Best Buy reviews and complaints 1
View all 1148 complaintsBest Buy - extremely poor geek squad repair service
On the 7th of May, 2011, I sent in my Acer Desktop PC to the Geek Squad repair service. I had an extended repair warranty with the store, and therefore I was able to utilize their service. I knew that there service would be poor from the beginning, but I did not expect it to be so terrible. Today is the 14th of June. My computer is still not back. The problem with it was that it would not start up. So they replaced some parts, which took them about 4 weeks to do, and sent it back to my local Best Buy store. At the store, they did some poor testing without trying to fix the issue themselves, and sent it back to the depot. So it has been over 5 weeks. I constantly call Geek Squad, yet they hardly have any status updates for me. Every time I call, they say will say something along the lines of "We will call the repair depot if we do not get a respond back by email within 48 hours"... Yeah right. They told me that last week as well and I still don't have a reply. When I asked if I could contact the depot my self, they gave me the phone number, knowing that I would not be able to talk to anyone there. Specific extension numbers are required to talk to departments at the depot. By the way, when I looked up the repair depot's phone number ([protected]), I found out that it is extremely possible that my computer is in British Columbia. I live in Ontario. That distance is just ridiculous. I deeply regret giving my computer to Best Buy. There service lacks quality and speed. Their agents are lazy and often lie. Stay away from Geek Squad.
P.S. My DESKTOP computer is listed as a LAPTOP at Geek Squad and I cannot get that fixed. What is that all about?
@TheWayItIs, I understand now that Best Buy and its Geek Squad have no control over the repair. Its what makes there service so pathetic because if you think about it, they have no service. They just mail it away to some third party company. I have contacted a member of Best Buy Canada's Executive team and that person is arranging to send me a $50 gift. Doesn't change that there service sucks and that I am extremely disappointed with it, but better than nothing.
Agreed.
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Best Buy and its Geek Squad have ZERO control ove the repair. They are just a conduit to mail to the repair depot. NEW is the warranty plan administrator and NEW dictates who gets paid what for the work. Get you local Division of Consumer Affairs (or equivalent/ involved to put some pressure on all parties.
BestBuy is the epitome of unprofessionalism and continually displays this status. Through everyone's helpful complaints, BestBuy may fortunately value their company-customer rapport a little better.