Canadian Tire

My Noma Backup Power System 1800, which I purchased June 28 2017, stopped functioning properly and when I initially called too see what service was available and asked what the warranty period and was was told they would need a receipt before they could tell me anything. I tracked the receipt down and called back only to be told that it was past warranty and that there was no non warranty service available. I found it to be ridiculous that they sell a $500 item under their store brand that they can not provide support for and made me track down a receipt before they could tell me the warranty period. The only solution they had was to buy a new one or call the manufacturer. Based on this experience, I would not buy another Canadian Tire / Noma product again.

In april past I bought 2 windshield wipers and june 3rd one of them fell off as I was driving down the highway on Vancouver Island. I had to pull over in the rain and take it off and drive in the rain to Canadian Tire in Duncan. One of the managers of the automotive dept. inasmuch told me if I didn't have a receipt I was out of luck, she gave me an 800 number and they they had the same attitude.

I then called North Vancouver where I bought them and again got blown off. It's raining today and I have dr's appointments and it's very difficult to drive even to go somewhere to buy a new one.

I am 63 years old and am not trying to scam anyone, I just want what I paid for. Shame on Canadian Tire for making me feel like a thief, it definetely will change my mind about shopping there ever again.

June 9 2017

I purchase a 4 new tires for my car at Country hill NE ( Calgary AB), 2 weeks later I keep hearing noise when I breaking at front break. Until 2 weeks later I found out (July 9 2017), there is 2 screw nuts were gone.

So I went back talk to them what happen, if the nuts didn’t tide a good job of course will fall out few weeks during the road, and I can’t believe they told me. “Chances someone try to steal your wheel at parking lot”, (Told by Sales person only)
I tell him my car always park inside my garage, my work place
Always have security monitor the parking lot. This can get me kill on the highway, also my car can be total lost)

I spoke with Assistant Manager, all he can do just screw 2 nuts back on my wheel and telling me to leave, and walk away. WITHOUT INSPECTION MY FRONT BREAK ARE OK AND ALSO this will affect lots of thing inside my car.

Never trust the car services in Canadian, I will spent more money my own dealer to let professional to fix from now on.
Worst services never get

My wife purchased a Solar Garden Light from the Canadian Tire store in Dryden, ON on February 24, 2017, with the intention to use it after spring arrived and the snow was gone. She removed it from the box and it would not take a charge. She tried new batteries, and it still would not work. We took it back to the store, with a copy of the credit card statement showing the purchase. The original receipt being thermal paper faded and could not be read. She wanted to trade it for one that worked. The “customer service associate” (a term that did not appropriately describe this person’s (Jocelyne) attitude) denied that she ever purchased the product at their store.

Essentially called called her a liar. Needless to say, a vicious argument followed and the “on duty” manager’s (Gary) attitude was no better. We left without a product that worked or a refund. Our advice is to avoid the Canadian Tire Store in Dryden, Ontario. Not one single cent of our money will ever be spent at this store with such deplorable service and anti-social employees.

Store mislead by specifing a product that was on sale, when I went to purchase they told me that wasn'nt the product on sale. I stated to show me the product to which the assistant manager showed me a completley different product. When asked if she was the manager she stated yes. After approx 10 minutes of talking about the 7 tags that represented the product I originally had she stated she would contact the store manager. I stated you told me you were the store manager. This is another misrepresentation of Canadian tires part with assistant mangers that lie. She then contacted the little trogladite who was the store manager. When I brought up the issue of the product on sale in question being a reasonable customer who read the sale tag he stated that it was a misprint and it was not the actual product on sale. I laughed and stated he should take the 7 tags down and print them properly. Well he must have little man syndrome because he stated we will not! I stated you are then misrepresenting us as customers to a product that is not even on sale, furthermore I stated if I was to go and get any customer in the store they would also pick the item described in on the sale tag. The "manager Gord" stated that I was the 4th customer today to which I scarached my head and said well doesn't that show you. I asked him to let me purchase the item at cost of sale price to which he said I can't and won't while the "assistant female manager began to laugh. I am so dissapointed as a loyal canadian tire shopper that this will discourage me from shopping there in the future. Customer service from the manager and lying assitant manager has gone downhill and I can only imagine the poor staff and angst they must feel working for two idots like these! I would have been fine if they noted the misprint and took it down to fix but not being the first customer to notice this and the mangers having attiude? Good luck to this stores future treating people like this when walmarts around the block!

NEVER shop at the Yonge and Steeles location, rudest people, worst is the owner and she hires equally awful employees.
I called the store to ask about portable a/cs, they told me what they has and said that 4 were available, said I couldn't hold or pre-purchase, and they couldnt send to a store closer to me because they are individually owned franchises. I called again to make sure the product I needed was on the floor, person checked and I proceeded to store for purchase, arranging for childcare because of distance.
An hour and a half in traffic later, the store said that they had no such product and that I should just buy the next availble model--almost twice the price quoted to me. When I complained about the mistake to the Duty Manager, the owner came by and said the same thing, 'that's all we have', take it or leave it type attitude. When I became irate about the grief they put me through, and not a single apology or even apologetic, she called me 'barbaric' for raising my voice and told me to 'get out' (I hadnt used a single foul word or said anything remotely barbaric), she called security who threatened that he would arrest me if I didnt leave.
I asked for justice, an apology and a 20% discount for my troubles, and was accused of lying 'there was not mistake, you are accusing us', and threatened with physical force and an arrest. BUYERS BEWARE, they don't need to stand behind ANY corporate policies posted or otherwise (such as exchange/return policies and etc) because they are individually owned. And God forbid you should be upset by their incompetence and royal treatment.
I was shopping with my mom at Canadian Tire stores since I was in diapers, shame on them for losing an entire ONCE-LOYAL family of shoppers with such abusive treatment--they ganged up on me like I was a crook, instead of a potential customer who just wanted to buy the air conditioner I was told twice they had!

Defective Candian Tire Batteries and the srervice hoops that you have to jump through.

I have a summer car. From May to October the battery is in the car and is used weekly. From November through April the car is in storage and the battery is inside the house on a Motomaster maintenance (trickle charger).

Each Spring I re-install the battery and the cycle continues. This year the batttery failed to start the car. I then boosted the car and the battery was able to hold sufficient charge to re-start the car for the next 2 days. I then charged the Motomoaster battery on my full-size Motomaster charger. After 15 hours it registered as fully-charged. Replaced the battery in the car, it held the charge for 2 days.

The battery is installed with a cut-out switch. Even with no load, the charge only held for 2 days.

Trip #1. Battery was tested for 2 hours, no fault found. Battery died after 2 days - Warranty still had 1 month to go
Trip #2. Battery was tested for 30 minutes, found to have low charge, advised to charge it before using - charged using full-size charger
Trip #3. Battery was tested for 5 minutes, no charge, advised to charge it - used full-size charger
Trip #4 Battery was charged for 15 hours, left on the workbench for 2 days - no charge - I was told there must be a ripple voltage problem with my alternator (at this point the battery wasn't installed in the car)
Trip #5 Reported the 4 previous visits. Was told to use a full-size charger not a trickle charger. I told them I did, they suggested trying the trickle charger
Trip #6 After using my Motomaster trickle charger, dead battery after 2 days
Trip #7 I was told that my charger must be defective and that batteries are rarely the problem. I then asked the service guy (a guy who I had not dealt with) to explain whether it was my Motomaster battery that was defective, my Motomaster full-size charger that was defective, or my Motomaster trickle charger that was defective? He said based on my analysis it was likely the battery but that my warranty had expired. I said really? He exchanged the battery and it has performed properly for the last 3 months!

I bought a truck off a guy that had 1700 dollars worth of brake work done three months ago. Now the back shoes are spliting theres air in the system and the brake fluid is black. When I went in to get the shoes replaced they told me that the waranty doesnt aply to me because I not on the receipt. This is the most outrageous thing Ive ever heard the waranty is good for 1 year or 20, 000 kms nethier of which have even come close too, now I have too replace shoes that are brand new out my own pocket canadian tire what a joke town dont ever go to them.

I bought a yardworks ride on lawn mower from canadian tire and have not been able to get parts for it since I bought it I bought s/n 1A251H10339 model # 12AU609H515 and tried to get parts for 6 years a waste of money as far as I can tell I need the part numbers for all belts I have measured belts and had companys get them for me and have tried to get them from your dealers that canadian tire sent me to with the serial and model number and still cannot get them from them I need the drive belt and all other belts for this machine please help I do not feel any company should sell machines that you cannot get parts for, I want to stay with this machine but if I cannot get parts I guess It is time to go else where, some where with service.

We purchased a set of luggage in early September, 2017, which was advertised on the floor as being on sale.

My husband paid by charge card at the time, and did not check the amount charged at that time.

He didn't realize the FULL price had been charged until his charge card bill was received some time after the original purchase was made.

This same article of luggage had been advertised as being on sale in all fliers sent out by Canadian Tire since the beginning of September, 2017.

He went to Canadian Tire this AM, presented his bill of sale, as well as an accompanying flier. Canadian Tire refused to honour the SALE price which I find unacceptable!

This practice should be investigated, and customers reimbursed for overcharging of an item which is quoted as "BEING ON SALE" !