Walmart

I went to this Walmart to pick up my online order #[protected]. I called the online phone line from the entrance of the store, and got one young lady with East Indian accent on the phone.

She said, "Hi". I first thought I dialed a wrong number, then she said, "Walmart." I had a sigh of relief; I gave my name and began to give out my order number. When only four digits remaining, she stopped me, said, "Which department you're calling for, grocery or non-grocery? I was surprised, I said, "Non-grocery." She said, "I don't work in that department, let me….." then all silent, I had no idea what she was doing. But one thing was clear to me, she didn't have any focus on her job, and/or eating or doing something else. I thought she hang up on me. I told the security girl "I got a garbage dumb customer service." Then the girl who put me on the phone, "Said, I heard what you said." I said, "You learn for this call." She said, "I don't need to." I replied, "If you have an arrogant attitude you can't learn from a call." She hung up on me.

I met one oriental young man around 25 named ‘Caylan', who seemed to me a supervisor on that location. I told him, "The girl who picked up my phone didn't identify herself." Then I told him the rest of the story. He asked, "What's the name of the girl?" I replied with anger, "I told you first she didn't identify herself." He supervisor left.

I was sitting in front of the customer service, then came over one young East Indian man named Raj, Walmart Store Manager, flexing his muscles, extending his hands both sides, which gave me an impression of a physical aggressive posture.
He said, "I heard the story. I like to know from your side." I explained what happened, and also I liked to know why did she hang up on me.

Raj, Store Manager said, "We serve tonnes of customers, it didn't happen." He had bad physical posture and condescending tone. I understood he is an abusive person.

I requested him to listen to the call, he said these calls aren't recorded. He gave me the name of the agent in online desk, who hang up on me, is ‘Ketaki'.
We had a short conversation, and at the end I said, "I complain the way you said ‘we serve tonnes of customers, it didn't happen.'" Raj denied it. I said, "Sir, you're lying." He said, "You're calling me a liar." I said, "No, I didn't call you a liar, I told you that you are lying." But he kept on repeating the same thing.

At one point, I understood, Walmart Store Manager doesn't understand the difference between the sentences, "You're lying" and "I'm a liar." Then I requested him to be honest for at least five minutes. He refused. I got my pack. He said aggressively, "Now, you leave my store." I left the store.

I had some problems with other Walmart Center on products in the past, but the management contained it with honesty, caring etc. and I came home with a memorable experience. But this experience is exceptionally bad and threatening.