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CB Pet Stores PetSmart 1650 Victoria St E, Whitby, ON, L1N 9L4, CA
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PetSmart
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PetSmart

1650 Victoria St E, Whitby, ON, L1N 9L4, CA
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12:50 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

PetSmart - assaulted at petsmart in whitby by manager don lee

I visited the PetSmart store in Whitby, Ontario, Canada to purchase packets of Whiskas tender bites food for my newly adopted cat. So this was my first visit to the store. As I was searching in the cat food aisle, I received a text message on my phone that I was expecting from a friend. I immediately removed my phone from my coat pocket and responded and put the phone back into my pocket. I then see a man quickly approach me from the other end of the aisle, at which point he violently shoves me up against the aisle, refusing to let me go. A female customer in the store came to my aid after hearing me shouting and screaming and told the man to get his hands off me. I then realize that it was the stores general manager Don who just assaulted me, and he was accusing me of stealing and asked me to empty my pockets. I asked the the female customer to call the police and refused to empty my pockets until they arrived. Two police officers arrived approximately five minutes later as we all waited in the aisle. This immediately caused a spectacle in the store, as dozens of customers and employees watched as the police questioned us. The police asked me to remove everything in my pockets, only to find my cell phone and car keys. I did not steal anything! A police report was filed, however no charged were laid because I decided I would like to address the issue with a civil action (I am currently planning a lawsuit with my lawyer). I was never given an apology by Don, I only received an email from PetSmart head office with an apology which seemed like an automated message after complaining to them after the incident. I will never visit this store again as this was the most appalling and embarrassing thing that has ever happened to me!

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Cranky Old Lady
Mills, US
Jul 26, 2011 10:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

hey cbnx thanks for the Lol, sure needed that one today.

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cbnxvb
MM
Jul 26, 2011 5:56 pm EDT

I don't get it. Who quicked your beep hole and how far did it stretch your imagination? Can you post a photo of your beep hole?

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Cranky Old Lady
Mills, US
Jun 19, 2011 5:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sound like Customers need a Stungun Or, a Taser to shop in this Store, Zap him the right place he will never grab a Customer again.

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als2012
Newcastle, CA
Jun 19, 2011 4:05 am EDT

ohh don was transferrd to scarbrough lol

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Cranky Old Lady
Mills, US
Jun 19, 2011 3:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thanks alot for the humor kids now i have to run out, go to the store to re-stock my Depends unless the anti-social mormon neighbors will go for me.

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als2012
Newcastle, CA
Jun 19, 2011 3:37 am EDT

lmao i always mess up on spelling on iphone srry lol

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als2012
Newcastle, CA
Jun 19, 2011 3:34 am EDT

ye its not him

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jbfirebird
nowhere, US
Jun 19, 2011 3:32 am EDT

to me, the third picture looks photoshopped.

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als2012
Newcastle, CA
Jun 19, 2011 3:30 am EDT

oh man bad with spelling on iphone i ment bleep lmao

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als2012
Newcastle, CA
Jun 19, 2011 3:29 am EDT

quit LOL

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