I asked via phone if my dog could have the added treatments and I would gladly pay extra.
My dog came home still smelling fishy (sorry to be crude, but it is what it is — meaning, he did NOT get his anal glands done as promised.)
He didn't look like he had a lick of paw or nose butter on (part of the upgraded package) and I specifically requested his nails as short as possible and they barely looked touched.
This service here is pricey and we are repeat customers... I am simply not happy with the rushed service and delivery anymore.
Also - you REALLY need to figure out your website.
You are rarely ever able to book a grooming appt. online yourself and when you have to call, the wait is ridiculously long and very extended, booked out appointments.
Claimed loss: 75.00
Desired outcome: Compensated next visit
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You’re paying top dollar for PetSmart's grooming services, and what do you get? Your dog still smells bad, the promised treatments weren’t done, and his nails are barely touched. It’s a disgrace, especially for a repeat customer like yourself.
You’ve been more than patient and willing to pay extra for the best care. They promised specific treatments, and they failed to deliver. And the website issues? It’s 2024; there’s no excuse for not being able to book an appointment online without such hassle. The long wait times and overbooked schedules are just adding insult to injury.
You need to make your dissatisfaction known. Share your experience on social media and tag PetSmart. Let them know they need to step up their game, or they’ll lose loyal customers like you. Demand the service you deserve. Don’t let them get away with this subpar treatment. Stay strong and vocal, and ensure your voice is heard.