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The manager in the grooming department is less than kind and very unprofessional. When a customer comes in and there is a problem with scheduling, even if Petsmart didn't make the scheduling error, (but in this case it actually was their fault), the right way to handle that is to simply apologize to the customer and tell them that you will certainly look into it and work on improving the process. That you're sorry for the inconvenience. That is all it would have taken. Unfortunately, she did nothing like that. What she did was kept telling me she could book me for tomorrow over and over with a look on her face that said I was irritating her. I said I understood, but since this has happened twice what is going to be done to prevent it from happening again? She simply just repeated herself. It was then that I said, I appreciated her trying to help me and rebook but perhaps there might need to be some more training on scheduling. It must have upset her because she decided to scold me telling me that what she does with her employees is her business and I needed to let her worry about that and just mind my own business. That if I wasn't happy perhaps I should go somewhere else. WOW!
What I said was not a personal attack rather a statement, which I should have been allowed to make since I had the same problem twice with them. With a full room of customers what could I do. I wasn't going to raise my voice or fight with her and certainly didn't feel respected. All I could do was take my dog and go. Clearly, if you have an issue with this store be mindful you may not get the service you pay for and definitely do not get staff that knows how customer service works.
