Optimum review: Optimum

My bill has risen to $367.33. On January 10, I canceled Optimum TV and Landline phone service so I thought after 4 phone calls. Two boxes and remotes were returned on January 13 being it took so long on the phone and by the time we would go the optimum store closed on January 10.

After canceling the TV and Phone, I learned I was paying $109 for internet service 100mbps when I could get higher speed for less money. I was paying 14.99 for rental of the modem.

I upgraded to 300 mbps speed and was told that they stopped charging for rental modems months ago! So the upgrade would cost me $50 a month with no rental fee. Today, January 21 I received the new modem with free technician installation.

I received my optimum bill for $367.33 for period of January 23, 2005-February 22, 2025. I chatted 4 different people then called and chatted with 3 different people - the last in the billing department which took me 1/2 hour with the retention dept. to transfer me to billing

I was told that I received a credit of $299.32 with would not take effect till the February 23-March 22 billing cycle and I would have to pay the $367.33 for the Jan.23-Feb 22 bill. I was unaware of the $299,32 credit by a previous customer service rep, which means the difference was $68.01 which was not was the $50 quoted to me. I explained I would not pay a bill that I no longer have services for. The bill should be $50 for only internet and a $15 credit for not having MSG from Jan 1-10!

If I was told I totally understand maam one more time I would burst which I did! Nothing was resolved and I was told there was nothing they could do and it would reflect in the Feb. 23-March 22 bill cycle.

I am concerned that if I cannot pay this Jan 23-Feb. 22 bill which I no longer have service for, my credit will be affected. I don't understand why the billing dept. cant handle this.