Optimum review: scam billing! 60

I have already told you that I paid for everything and told you to check with my Chase account. You keep telling me that I did not pay. I will call the Better Business Bureau or some other agency if you continue to harass me. I paid.

5g plan internet speed no where near that-have called customer service they cancelled 2 appointments, lied to me and i'm filing a lawsuit if they dont come out here and fix the internet.

Lied and said they came to my address for installation after waiting 2 weeks and 4 visits when I have a recording of Jose telling me he was here for to long and to get fios.

I had discount with Optimum for 1 year. Today it expired without any notice, after I called it was reinstated, but not for this month. Does ANYBODY remember changes will happen with billing 1 year later? Very cheap trick Optimum.

Optimum online has sent a fraudulent bill to 3 different collection agencies. Anyone you reach at optimum is a non native speaker and clueless. Bill was paid on acct [protected] and was paid on 2. 16.22 by visa

I've received a Optimum reward card that is invalid i/or scam. I'm mailing copies of thru mail. REVENUE CYCLE

SERVICE CENTER-CINCINNATI, OHIO is address mailed from. January 12,2023 received. Activated same week. Denied at register Jan. 13 with zero balance. Activation showed $100.

3/5/23 4:30pmEST

The internet is constantly going in and out and unable to stream tv shows and movies. This is also always happens constantly and I pay for this service for this not to happen. I have Wi-Fi through only half the house and I work From home.

this is about right for optimum nothing is ever done about complaints & they have the NERVE to say they r 99.9% efficient

optimum installed new line from curb to house-ruined area of grass & did not fix same & now I find they also cut hose to sprinkler system-inspect same if u want or if not apprx 250 dollar credit is due me to repair sameI DO NOT REMEMBER EXACT DATE U DID THE DAMAGE-fall 2022 apprx WHAT ELSE DO U WANT?

I got hired on to a work from home job that I started in January 2023, was fired in April 2023. I discovered unexplained charges on an account, had 3 managers probe the account, spent 3 freakin' hours trying to find the source of the charges on the account. I just wrote the Attourney General a fraud complaint submission in West Virginia because I was working for a 3rd party call center named Startek that had just barely started providing service to Optimum/Altice USA as a client. I was removed from the phones I think the day after I handled that specific account and told to sit and wait and learn stuff in our database and was paid for a full week of not working pretty much while the 'looked for a reason to fire me' < per my manager and was fired. It was the client Optimum/Altice USA that had my employer remove me from the phones. I saw several instances of customers not being allowed to escalate their calls when there are complex billing matters taking place and refusal to troubleshoot and investigate these types of claims. I placed my complaint with the Attourney General of West Virginia because technically my employer was Startek. Optimum/Altice USA is outsourcing to offshore call centers as well. I feel like something I been seeing recently with myi 9 years of call center work is that the companies that are doing this offshore hiring seem to be doing it so they can evade escalating calls and because these people tend to be job scared and will do whatever and don't know about US call center policies and aren't really trying to resolve customer complaints and it's probably because they lose money when they investigate complaints about incorrect billing BECAUSE THE BILLING IS INCORRECT. I think customers give up and lose funds but when this is happening at a mass scale that is thousands of dollars being embezzled and people need to start holding these call centers accountable that are doing this stuff. My understanding is that according to United States call center law, call centers are legally required to allow customers to escalate their calls. A lot of these call centers are also starting to play this game of 'my supervisor is not available I can have them call you back' and that is a flat out lie. They're trying to avoid investigating these claims. When I was with Optimum/Altice I had a lady very upset on the phone telling me that they are billing her hundreds of dollars for a wifi router that she had turned in, in store that was not accounted for properly. She called numerous times and Optimium/Altice refused to help her. I attempted to help by forcing the call to our escalations team which is part of why I got fired. I don't know if she got the help she needed but I doubt it. The customer that I had 3 managers probing his account, they had me tell him to call back. We were unable to identify where the charges came from and I couldn't force this call to escalate because they had shut off my permissions on the phones to escalate calls because I was getting a lot of upset customers with messed up things going on with their accounts that I did not have the means to resolve and was escalating the calls to help these customers. This should have been a red flag to Optimum/Altice that something is going on with how accounts are being handled but instead they fired me over it and it really seemed with some of the messaging I was getting internally that they know this is going on and don't want it dealt with. That's fraud, I think it's deliberate and someone inside is doing shady things and trying to hide it. Please, if you are running into issues getting your billing complaints handled, file a report at least.

I live at the riviera of freehold on Quincy Ct

for 1 year there have been wires in the street. we call optimum and the people are not very nice and we get no wear.

wires are laying in the STREET. Trip Hazard and Optimum doesn't care, 1 STINKING YEAR 70 feet of wire in the street

All services have been down or very spotty from 6/29/23. Optimum keeps sending texts and emails stating the outage has been resolved when it's not. This is a horrible company, a bunch of inept liars.

Halloween 2022 I cancelled EVERYTHING but internet and they were charging me for a phone so I was complaining for months finally someone helped n I found out I was also paying for basic cable they only credited me 114 dollars for a year when internet is supposed to be 59.99(with their Bs fees about 80) I've been paying 150 a month they proceed to tell me it's $123 for just Internet and I'm basically screwed for almost 1k dollars they knew what they were doing by not telling me exactly what I was paying for. And they're the only service provider in my area.