Caesars Entertainment
Reviews and Complaints

i never received promotion for first time depositor and cant get anywhere with online chat to solve problem. going to another casino.

By far the worst casino of it's peers when it comes to paying out winnings. Play online at both MGM and Borgata and they pay out to my PayPal account within hours of the withdrawal request. Caesar's had the gall to state their policy is 3 - 5 days. So they take the deposits right away and make you wait days for any winnings. Won't be playing on this site until they amend their policy to make it more like their peets

My brother and I and 2 friends usually go to Harrahs every Thursday. We are usally available to go on Mondays as well but not weekends. All four of us are Diamond members and 3 of us are Diamond plus. After we checked in all 4 of us met to go to the
Laurel Lounge before gambling. We were dumbfounded that it was closed without any notice. We wouldnt have come if we knew this.

After checking at the Total Rewards desk we were told the Lounge will no longer be available Mondays and Thursdays. We are furious! We spend thousands of dollars to get these Diamond Card in order to receive the benefits that were promised to go along with it and its pulled away. Are you now going to provide Food and Drink vouchers to make up for the loss? Or are you going to return back to us the money we lost to get these cards?

Without having access to the lounge, the cards are useless. I can free rooms anywhere.

Please advise what your going to do about this situation.

Ron Colasurdo

Nov 22 /27 2021 After running the gauntlet of large trash & soiled linen containers lining both sides of hallway to door. View of back alley other window standing closet hall lot /road /wall/20% gulf. I have rental properties with much nicer bath rooms. After 4 days Heather finally seen my wife Janet told her about the room. Heather said lots 7 stars thanksgiving. Did not matter we reserved trip 6 months in advance they go by how much you play/spend. We are planing to retire& winter down there will not be back Harrah's gulf port. I know lets blame it on covid.

Silver legacy casino reno nv. Saturday nov 6th 2021 8pm I went to cash in coin receipt my Wife Kim Kellner a 7 star has been saving. I handed the cashier the receipts and this blonde large women came up and took the receipts from the cashier and in a very rude tone stated this are not yours and where did you get them insulating something that made me feel unwelcome. She did not say hello. She did not identify her self. If I was taking advantage of the coin receipts I could have picked up piles from the trash cans that are full of them. This lady who's name I was unable to read her badge because her long hair covered it is unprofessional and mean. We have been loyal Ceasars for 40 years and never been treated so bad. Is this the new Ceasars because we can take our money elsewhere.

Richard Kellner
[protected]@gmail.com
[protected]
[protected]

The TV Ad for Ceasars Online is Racist. The commercial has a Black Man as Caesar and he intimidates a white man named Carl from Waukegan! At one point in one of the commercials he is cut off just short of calling Carl a bad name. All the commercials have Carl being intimidated or Bullying in one way or another.

I believe that if the roles where reversed, the commercial would not air as is!

Thank You, John E.

I had high expectations from such a prestigious place and figured let me stay one night and give it a try. To my bad luck the room I got a that looked like it was barely touched for cleaning or sanitization purposes. It smelled so weird, one of the sink got flooded cos it wouldn't drain, the beds felt itchy because I started having rashes on my body. Tried calling the front desk but was kept on hold then hung up on and I didn't even try calling back thought I would get a call back but nope no call back. Was there for only few hours spending $200 for something I could've gotten better at a different place. And with rashes on my body!

Stayed at hotel on October 13, 2021 Needless to say I was very disappointed
I was there for a company event for 3 days When I enetered the room i noticed on the bed was ripped pillow cases, no comforter I asked the housekeeping department where the comforter was or a topsheet or thin blanket and they didnt speak english and the one that did dismissed me and said it was because of Covid When i checked in i had to read a ditto about onstruction in the towers At that point i hadno choice but to stay! Well they werent kidding! The noise at 7am from construction was unbearable!
Horrible! They should be ashamed of themselves Wish I could get my money back!

So I referred a friend to the Caesars sportsbook using the promo if they deposit $50 and use bet I will receive the $100 bonus. We'll she did deposit and has been betting almost everyday for the past 2 weeks and I still have not received the bonus. I have tried emailing at least 4 times and have not even received a response. I've also tried the customer support to chat with someone and it takes more than 45 minutes sometimes and I have wasted so much time. The customer service is terrible. So I guess I just referred someone for no reason and I can't even get a response or answer, which is why I am writing this because it does against the terms of conditions that both the sportsbook and customer are supposed to abide by. I feel and think this is wrong for any company to do, especially a sportsbook. My email is [protected]@gmail for the sportsbook.

I had left my room key in my room by accident. I had to go to the front desk to receive a new one. While I'm waiting in line 10-15 min go by not a big deal so I thought. There were three workers working that I could see and a manager that only came out when someone started complaining. 1 hour goes by and I'm still in line. I understand that diamond has priority but you can't just leave the other line unattended like that. The manager can see his staff swamped and never helped. This whole situation was unprofessional and unacceptable. I asked for a comment form and they did not have one. There needs to be something implemented to make sure situations like this never happen. Many people in line were frustrated and complaining saying there money was not good enough for this casino. They could have just went back and forth with the line or designate two workers for diamond one for regular line but that didn't happen.

We were in town for the cruising the coast events in Biloxi, Ms. The buffet that was advertised is no longer there so we elected to get a quick bite at the Steak N Shake that is onsite. Harrahs should be ashamed to have this pitiful excuse of an eating option on their property. The food is absolutely terrible and
grossly overpriced to go along with the terrible service. On top of that when i made a complaint at the front desk they agreed that they knew it was awful!
We also were planning to visit the spa and it was only open on the weekend. What kind of thinking is with that when you have an event that brings an extra
hundred thousand people into town for that week.

I just returned from my 7 star trip for the signature event in Atlantic City… was sadly disappointed. Definitely not the Caesars I am used to.

I stayed from September 15-20 without a properly functioning and leaking Air Conditioner. Asking for maintenance twice a day each day for the trip standing in line usually 20 minutes each time. After talking to Temeka the marketing host on the 19th it was finally repaired. She was the only one who called for maintenance after 5 days of walking on wet carpet and changing out wet towels. I wasn't offered another room, I assumed you were sold out due to the event and it is what it is under those circumstances, but we asked it to be fixed every day and stayed out of the room most of the day to have it fixed. From the pictures you can see the moisture causing the wallpaper to come off and the yellowing of the towels from the moisture. By the time we got home my friend and I were both sick.

That was the worst of it, the only other issue I had was trying to find out what I could use my $500 room comp on, nobody could give me direct answers and as it seems to change from property to property. I ended up arguing $130 worth of charges and losing about $200 worth of comp I could have used at the spa because I was not told despite asking that Tazzos was not part of Caesars so my comp could not be used there.

I will be staying at Harrah's Las Vegas for my 50th birthday and using my 2020 7 star trip there October 15-18th I'm hoping for a better outcome to restore my faith in Caesars properties.

On my recent stay at Ballys the pool was closed. The pool was one of the reasons for the stay. Paid a resort fee for no resort. Just wrong. I could have stayed elsewhere. rewards #12500471107

10/04/2021
10:37:53
CI: IJWSUSRBLV
CO: VIDEO
MICHAEL BAKER Wing/Room RT 1082

9717 WINNEBAGO WAY No Party 2
Fol ID 444697171489
MASCOUTAH IL62258-1639 Page 1 10/04/2021 10:37:00
Arrival 10/01/2021
Departure 10/04/2021
Bill code RST37
Group Y10CDJ1

Thank you for staying with us!
DATE REFERENCE DESCRIPTION $ CHARGES CREDITS $ BALANCE
10/01/2021 444690000490 RESORT FEE 41.95 41.95
RESORT FEE
10/01/2021 444699001637 ROOM CHARGE RT 1082 117.00
TAX 15.65
10/01/2021 444697171490 APPLIED DEPOSIT 132.65 41.95
*5938
10/01/2021 444697171492 RESORT FEE $41.95 DAILY
10/02/2021 444700090225 RESORT FEE 41.95 83.90
RESORT FEE
10/02/2021 444709001659 ROOM CHARGE RT 1082 204.00
TAX 27.30
10/03/2021 444710189142 RESORT FEE 41.95 357.15
RESORT FEE
10/04/2021 444720249622 FRONT DESK VISA 357.15
Balance Due.00

William Caeser's Sportsbook VA were running commercials on TV and the radio in September saying new customers are eligible for an NFL promotion: Risk Free First Bet (up to $5, 000) and Spend $100, Get $150 NFL.com Jersey Credit. I signed up as a new user, deposited $100, bet $69 on my first bet and lost. Emailed them 5 times with no response. Was on a chat for an hour with their helpdesk Sat 10/2 and was hung up on before they addressed the issue. In the meantime, I used the remaining balance on NFL bets and despite qualifying for the $150 Jersey Credit, I never received anything. So, TWO counts of FALSE ADVERTISING.

I called because my casino host has moved on to a better position. Upon calling Latin Marketing I was informed I do no have enough casino play. I spend a lot of money in Vegas. I am from San Diego and go to Vegas once or twice a month. I have had Diamond Plus for several years now. I have attended Great Gift Wrap Up for several years with a high point average. So now that my previous host Sergio Lopez has moved on I was refused a host. Please refer a host to me as I am a good returning customer and have been for years. Nina Zavala Diamond Plus #[protected]

Hello . My wife( andrea galimba) and I are both very loyal Caesars customers. We enjoy making frequent trips to the different propertys gambling and relaxing. However the las two trips we made upsetting p. On the two separate ocasions I booked the hotel with a life agent over the (v.i.p) phone number on the careers rewards app.one was with a attached offer for 750 free play and another with 300 free play.. each time I gave the agent he offer ode hapti received in my email and the agent read back the off to me and confirmed the promotions. However when I went to the reward center to redeem these offers I was told each time that it was something completely different and for way less value in one occasion as I was trying to explain and show proof of the offer code at Harris property rewards person was extremely rude. My wife and I clear our schedules and travel to Caesar's property because we're motivated by specific promotion that we received so it's not fair that we get there and it gets changed on us completely and very disappointing as you could imagine. I wanted to bring this to the attention of whom it may concern attention hopefully it may be some type of resolution.. also I've included screenshots of the two offers that I received on my Caesar's app. Thank you for your time sincerely joplin james

I will be the first to admit that I find the character of Carl annoying at best. HOWEVER in the latest commercial that has been airing I'm very disappointed that he is being shamed/bullied. Even though he's an adult bullying is still bullying and is unacceptable. It would be nice if he could get an apology in the next airing.
Sincerely,
Sylvia Martinez (of Commerce, MI)
[protected]@yahoo.com

Regarding my recent stay from Sept. 6-10, I want to express my deep concern and disappointment about an incident while I was there. I checked in on Monday, Sept. 6th. I spoke to the representative and went over all the details about housekeeping and such, during the Covid protocols. It was agreed, and I understood that there would be NO housekeeping, and I could request and get fresh towels from the lobby.

This decision caused me to be more lax in how I stored my possessions in my room. When I went to the casino area on Tuesday, Sept. 7th, I placed the "Room Occupied" placard on my outside door handle as extra security.

When I returned to my room at night, I discovered that housekeeping had been in my room. I was both alarmed and quite upset - that housekeeping went inside and took down the "Room Occupied" sign. I immediately went to the lobby to express my concerns. To me this incident is both inexcusable and has liability concerns.

This incident has left me extremely disturbed and untrusting of Hotel staff.
I would hope you address this issue and hold someone accountable for these actions. While my 4-night stay does appear to have been partially comped, I believe I deserve more compensation for this grievious error.

Should you want to personally discuss this serious issue with me, feel free to phone me. I can be reached at [protected]. I am on Eastern Time, and I am available to chat most any time. I look forward to your reply, and I would prefer to discuss this over the phone.

Bryan Sibley
143 Clark Rd.
Newport, NC 28570
[protected]

I have tired for 5 days to reset my password on my account. I am not receiving the email to reset it and I called the help line for 5 days in a row and they told me I had to go directly to the casino. I went to the casino and they said they could not help me. I called the help line back and got the same runaround. I really enjoyed my time with this casino but I am glad that Live opened in Philadlephia because now I have somewhere else to go.

Please reset my password so that I can enjoy my time at your resort in Atlantic City, NJ and Harrahs Philadelphila.

Acct #[protected]
Celesta Shetron
Help me reset my password
8/30/21 to 9/2/21

Just trying to book my yearly winter in the winter.

I spent 4 days at Harrahs Cherokee resort, and spent enough on tables and slots to be rewarded at least one comp night. However, the night of the 18th was booked at Cherokee due to poker event, but they showed I had a comp on the 18th for Harrah's Valley River casino an hour away, so I confirmed that reservation and stayed there with comp. so far, so good.
The next morning, I'd spent enough on the 18th to hopefully warrant another comp for another night. ( was in excess of $5k gambled by then). I looked at the app and it showed regular rate of $236 for that Thursday night, 19th)but showed I get comp for Friday night( (20th) plus three days the following week). I went to front desk, said it was interesting that I earned Comp for two nights from now which was a Friday, but not for that night, and asked if I could I instead get comped for Thursday because I planned to stay one more night. She confirmed I would get comped for Friday but explained there was not one available for that night (?Thursday) . So, I said as long as I could stay two more nights for the price of Thursday night, ( since I'd get comped for Friday) I'd agree to stay. She confirmed that the total for both days would be the price for Thursday nighr( plus tax). I want to stress something - at that point my Caesars rewards app showed I could get Friday comped, and the hotel clerk confirmed looking at her system that Friday should be comped. I would not have been willing to pay for two nights and would have left.

When I attempted to check out on Saturday via the in-room TV, the total showed a little under $700, a charge for each day.

I figured this was a simple system mistake and went to the hotel clerk explaining it showed charge for both nights, when I was told I'd get Friday comped.

The clerk ( same on who two days ago said I'd get Friday comped) looked at the charges and told me I did sign up to pay for both days, that there was no comp. I reminded her that both her and the rewards app showed, on Wednesday when I checked in, that I was to be comped Friday night. She got her supervisor, and I explained the whole situation to her . She looked the history, and asked me to find the confirmation email, which I did. I looked and it showed the charge would be over $600, or I get charged for both nights. I admitted I didn't really pay attention to the confirmation email, because I just trusted them when they told me ( and the app) that Friday would be comped. She said there's nothing she could do. I reminded her, again, that I left from desk with full expectation for comped on Friday because both the Caesar's reward app and hotel clerk showed I'd be comped. Then she gave me ridiculous statement #1- the system is dynamic and constantly changing, and it could have been that between the time they entered my reservation and the time it logged in the system, it could have reverted back from comp to full charge. I had to just leave after that remark to stay cool about it.
I then went to the Caesars Rewards cage and explained my situation. The person at the cage, thankfully, was sympathetic to my issue. The only reason I strayed two days was because I was told by both the rewards app and hotel clerk that Friday would be comped, and the best explanation they came up with is it switched my rates in the seconds between her taking it and it registering in the system. She called her supervisor, who listened and offered to have someone's in VIP look at my history further. I was glad about that because I believed he could look back snd see That on Wednesday I was offered a comp for Friday. When he finally approached, tbe first thing he said was ridiculous statement number #2 -" you know you haven't been here for over two years" . I guess he was talking about the period of time since my current trip, but for some reason he didn't mention the fact that I'd spent the last 7 days on Harrah's properties gambling in excess of $6, 000.

I then explained the same thing. The clerk told me it showed Friday comped. His reply, " that was the hotel, not us. ( I didn't bother to remind him that Caesars rewards and Harrah's hotel are, like, the same company). To which I said, but the Caesars Rewards app also said I'd be comped on Friday. He said, " but that's only when available". I asked "only when ""what's" available?" He said " the room"….
." But I stayed in tbe room, so it was obviously available".
" I meant only when the room's available for comp"
" So when Caesars and hotel clerk said I'd get comped, that really meant " maybe I'd be comped?""

If there ever was a classic example of bait and switch, this would be it.

It's not like I stayed one night, then demanded the next morning that I be comped for spending so much money.

I was TOLD I'd be comped, before I knew how much money I'd spend or earn the next two nights.

But the VIP person, with his ignorant " You haven't stayed here for over two years" remark, almost was inplying that I wasn't worthy of such a request, even if it did look like I was led to beleive I'd be comped