Canada Goose
Reviews and Complaints

I caution anyone considering the purchase of any Canada Goose product read this before going ahead. They're quick to take your money but when it comes down to providing basic customer service (especially for a "luxury" brand) they're a complete failure. The staff are VERY poorly trained, lack active listening skills, no sense of customer needs, and were even rude at times.

Approximately two weeks ago I decided it was time to get the Langford Parka purchased last year (November) from Sporting Life dry cleaned. I took it to a local dry cleaners that quoted me $60 CAD which didn't seem right. I called Sporting Life to ask about this and they had no clear answer or advice other than to contact Canid Goose.

I did so and explained my situation to the person on the phone and he was absolutely painful to deal with. Wasn't listening to a word I was saying nor was he actually trying to resolve the conflict. In fact, he refused to transfer me to a supervisor despite me clearly stating I needed this at least 3 times. He then said he would take my info down and have one call me back. That seemed find but all he had was my name and number yet he had to call me back later and say he can't pass it onto a supervisor because he didn't gather enough info and to call back in...

Sure, so I called them back a bit later and explained myself all over again with regards to my frustrations about the limited network of "authorized" dry cleaners in the greater Toronto area (there's only 1, yes ONE). She seemed to be a bit more understanding and apologetic and assured me she would have a supervisor / manager call me back to address the aforementioned and get this taken care of for me.

Several days pass (at least 48 hours) and I did not get a call back... At this point I decided to do my own follow up (I had to do a lot of those as you'll see) and figure out what was happening. The guy I spoke to that Saturday reviewed the notes and saw what took place prior. He claimed one of the supervisors was to call me back as he saw there in the notes but it never happened. So once again he assured me that on Monday he will go over to the guys desk and have him look at this personally.

Monday comes and goes, no call. I decide once again to call them back to see why something so simple is taking such effort. Something pretty much ANY other call centre on the planet should've resolved on the first contact... Anyway, after the next person reviewed the lengthy notes she was a bit confused as to why nobody would've been able to resolve this or at least call me back to do so. She once again said this would be escalated to a supervisor, the supervisors who apparently don't come on the phone or even call people back. She transferred the call after a lengthy hold and a lady answered stating "How may I help you?". Seems kind enough, no? Well, I then asked if the person didn't do a "warm transfer" and explain the situation to her because I was fed up of having to repeat myself so many times. I sort of did have to explain myself again and she told me she would have this resolved. They offered a free cleaning for my troubles which seems like a great gesture. She took my info down and said I would be getting an email within 24 hours to confirm this. Excellent, right? Well, no... I had no faith in them following through with anything at this point and wanted to see it land in my inbox while on the phone. After several minutes it did not sadly and she then explained to me how "It's busy season now and I'll call you back to make sure you got the email later". No such call happened!

24 hours passed and I STILL did not see an email in my inbox or junk folder. I'm starting to get angry now and decided to call them back to see if I could speak with the same lady again. The guy that answered the phone was told of the situation again, then reviewed the notes. He was almost as bad as the first guy I dealt with a week and a half prior. He told me he couldn't bring a supervisor on the phone but he would go speak to one and see what can be done to fix this or make sure I get the email that was promised... He came back on the phone a couple of minutes later with a rude tone and said "All I can do for you is verify the email address is correct and have it sent again and after that I was told to disconnect the call". So he verified my email was indeed correct, provided no explanation as to why I did not get it and surely did as promised, he hung up on me!

I was actually flabbergasted by this egregious act! I could not believe that for something as simple as what was promised prior could develop into such a debacle. So much so I was done with them at that point and called Sporting Life to speak to a manager and explain the situation. I wanted to see if he had any brand contacts so I could escalate my concerns with the business practices and his only one was the Canada Goose brand rep. He emailed he/she and said he would call me back the next day but never did, par for the course.

Now I'm stuck with a less than 1 year old, $1, 100.00 CAD jacket with a lifetime warranty tied to a brand that treated me like crap and can't even perform basic functions. Nobody actually investigated why I never got the email and could care less to help me. I was not going to accept this so decided to call back in and try find out who hung up on me. The guy I spoke to was the most understanding person there yet and I thanked him for this. Sadly there was very little he could do and in fact confirmed the individual that hung up did not document the file, so he wasn't sure who it was! I then informed him that I would be emailing in as he confirmed / claimed the emails go to the team leads / supervisors.

I did so yesterday (Friday) and got a response on Saturday at 9:00 AM despite one of the aforementioned reps telling me the supervisors aren't in on weekends. So either they are and someone lied or the previous person I spoke to was confused as to if managers respond or not. Anyway, my concerns all outlined here were ignored and I was told yet again to just call them back in the spring when I'm sending it in and they have it noted on their file. Really? What assurance do I have that this won't be a hassle as every other interaction with them has been? I then said I would be taking it to Sporting Life Markville to have it sent in and warned to be assured there would be no confusion or hassle.

At this stage I've expended a tremendous amount of effort for something that would be extremely simple. It should be both quicker and easier to have garments sent in and a brand on this level should actually be ashamed of the level of service they offer. I kid you not, this is by far the worst service I've had from any "luxury" brand and even regular companies we deal with daily have am much better level of understanding and value for customers.

Why did nobody call back despite me being promised this so many times? Why did nothing they claimed or promised work out as it should've? How am I to have confidence in this brand? Why won't they take the valuable feedback and pass it along to upper management as I was trying to have done all along? More awareness needs to be raised for Canada Goose owners as many forget / don't know that taking it to a dry cleaners that's not authorized WILL in fact void your lifetime warranty! Also, they're charging extortionate prices ($60-$90 CAD) and voiding people's warranty. This is lost revenue for Canada Goose and these poor customers being taken advantage of my predatory business practices will find out the hard way when warranty work is needed.

I will never purchase anything from Canada Goose ever again and caution you to do the same. The lack of understanding, care, respect, and politeness in my case speaks volumes. Nothing lasts forever! Better companies have experienced a rise and fall due in part to similar issues as experienced by me. Not all speak up, most silently vote with their wallets and let these companies unknowingly do damage to their customer base and brand image. Many case studies exist on this and what I experienced never should've happened.

I demand a formal (and sincere) apology and upper management to acknowledge my concerns / experience. If this was my experience there's a very good chance some others have dealt with the same and even more will in the future if not rectified.

Calling the people who review the quality of the jacket "experts" is an absolute joke.

Reading the reviews online I saw that the sleeves and the cuffs are a recurring issue with the jacket. Seeing this, I expected to have my cuffs repaired free of cost (along with the zipper, which also is another faulty manufacturing issue which they will repair for free).

They are charging me $75 to restitch the cuffs on the sleeves. Ridiculous overcharge for something that should be covered under warranty. Normal wear and tear should not cause stiching to rip and the stitching is terrible! I never expected such terrible quality from something that is considered a high-end product.

The worst part is, they are charging me to replace a panel on the jacket, I thoroughly inspected the jacket and it was fine. I asked them to explain to me why they need to replace the panel and to send me photos to prove there is something wrong with the panel of the jacket that needs to be replaced. They told me they have a lot of work to do and cannot provide picture evidence of the problem with the jacket.

So they are charging for unnecessary repairs (and if they are not, failing to provide appropriate proof of need to repair) and they are also failing to identify a recurring issue with their jackets.

Absolutely ridiculous, they also answer their e-mails at the end of the day so they don't have to answer until the next day.

I ordered a jacket back in march for a 50th birthday present, I had it a week before the birthday then went on holiday for a week, the coat I ordered was the wrong size and I returned it upon my return from holiday. Canada goose got in touch and advised the coat had been worn, this is impossible it was completely the wrong size and would no way have fit, all I wanted was a replacement. I have been refused a refund and was told the product would be returned - 5 months later still nothing received, canada goose are absolutely disgusting and I cannot understand what has happened, I believe something untoward has gone on in the warehouse, maybe the coat was dropped, swapped however I am yet to receive an explanation. I have bought many canada goose jackets however I will never buy one again due to the service received I am 1k out of pocket with no coat for the husband. I kept receiving emails asking where to ship the coat to - canada goose have the shipping address andn I have confirmed this on the phone yet still no coat and no refund. I am disgusted with this

I have recently bought a parka from canada goose, but surprisingly after less than a month of usage I realized there was some loosing stitches inside my jacket.

Due to the investment and expectation, I did submit the product to the warranty following all the requested steps from canada goose.

It has been almost 1 month that canada goose has my jacket and the only information I can get from them is that my jacket is being inspected... Their excuse is that they have too much products to be inspected, which I definitely would like to know before buying a freaking jacket for over than 900 dollars.

This is very disappointing and frustrating and their costumer service is just terrible.

Definitely not worth the investment!

I contacted canada goose via the correct channel i. E registered. I advised the fur from my hood had been stolen. I advised on all the required information - colour, trim, style, cut number etc etc. I also took photographs of all tags / cleaning detail etc. After chasing and receiving no response I then had to issue a 2nd submission. My reference numbers are [protected] and [protected]. I then received a email stating to return the entire coat? I simply want to purchase a replacement fur. If I send my coat it will take 2-4 weeks? Its currently minus 2 and predicted to get colder. I have a number of canada goose and have to say this service has been extremely disappointing.

I bought my Canada Goose one year ago at Yorkdale Mall. I just noticed that around the sleeves the lining is wearing off and there are little holes around it. This is absolutely disappointing to know that you can't even depend on such a high end company with what you would think provide their consumeris good quality jackets ... just for it to now turn out to look like that in just a year. It's a life time warranty ? Right. Well looks like that warranty better come in handy. Let's hope the claims department does not give me a hard time on this because I'm not letting a thousand dollars go down to waste. Even if I have to take this to the better business business bureau or even to the media, I will. When you promise a good quality jacket and service/warranty this better be a smooth sailing procedure.

I bought a defective parka from a Canada Goose retailer. It was releasing fur all over my clothing every time I wore it. It turns out it is covered under the Warranty Program.

I sent in my jacket for examination at the beginning of November 2018. Indeed they deemed it to be defective. Their warranty program offered a replacement jacket: one of the same jacket or another jacket from a small list of options.

They advised me my jacket is not available as it is a busy season and they don't have it in stock. They provided me with other options to choose from. I don't like any of them. I waited and still no jacket of the same kind became available. I attempted to look at the options they offer. But before I order it, I must try it on as the Warranty program allows for no exchanges once it is shipped out under the program. However, NONE of the retailers within a 50km radius from where I live carry the jacket I am attempting to try on for size. Furthermore, all of the retailers and limited in Canada Goose Product!

So here is a Company who cannot ship me my original jacket back, who offers alternatives, yet I am -unable- to try on those alternatives because their retailers don't carry the products, and further, all they can do is keep telling me to look at the Store Locator to try on the product. Those are -literally- the only suggestions that have been made to me in 4-5 emails.

I have called in twice now. The second time I barely managed to get a manager on the phone. And when I spoke to him, he was rude and curt in handling my matter and ultimately was not able to provide me with a solution.

It has now been 3 months and the company is not offering an viable solution and merely continuously apologizes. On top of that, we are now in an extreme cold warning with temperatures below minus 21. This is the most aggravating system I have ever gone through.

I bought Canada Goose because it seemed to be a reliable company, with a good warranty program. I paid over $1000 for a jacket not just for quality, but for style, convenience, and reliance in a Canadian company. All of those were convincing factors in purchasing a Canada Goose product.

I really just want a refund of money I paid for my jacket. I could at least go to a different company with that money and buy a jacket immediately, one with a style that I actually like.

Bought a CG coat approximately 7 years ago. Sent this Kensington model parka for warranty since it was no longer providing warmth. The down in the sleeves was almost non existent. The fabric had faded and there was some wear around the cuffs. The fading and cuff wear were not big issue to me. I did not expect any warranty to cover these issues since I consider this a part of normal wear and tear. I did expect the company to do something about the fact the down did not stay in the coat and was now very cold to wear. I sent the jacket off for warranty review asking about the warmth issue only. The company notes they would stitch a couple of areas however they would not do anything about the down as it was considered normal wear and tear. Stitching minor areas on the cuff should not be covered as that is actually normal wear but continued warmth of a product designed to keep you warm should be! I am so disheartened with the 'warranty'. On top of that, they insisted the coat needed dry cleaning. I had only dry cleaned it in the spring prior to storing it for the summer and had just taken it out on the fall. I had worn it twice until I decided it was just too cold to continue to wear. To give potential customers an idea of how much down was missing from the sleeves... You could rub the arm of the jacket between your fingers and feel the fabric rub against fabric, you could not feel down. We own 5 CG jackets within our family. We will never purchase another. Buyer beware...you did purchase much, much cheaper down coats to provide comparable warmth of the Kensington parka and replace it every couple of years... Do not think you are getting any value from the warranty.

11/01/2019

Dear Sir or Madam,

REFERENCE: Nakeshri/Canada goose-Coat

I purchased the Coat from Canada goose. At the point of purchase I paid £900.

The Coat is not of satisfactory quality. I wore the coat twice and threads were pulling on the coat in multiple places.. 

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Canada goose that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product for less than 6 months and a previous attempt at repair or replacement has also failed, I am within my statutory rights to ask for it to be replaced at no further cost to me. 

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

Yours faithfully,

Hitesh Nakeshri

I returned my jacket to be inspected as I wasn't happy with it. It appeared that the feathers were clumping together and the empty spots were showing dark patches. I had previously contacted Canada Goose and was told to put the jacket in a tumble drier with tennis balls. I followed the instructions but found no difference, therefore on a trip to London I returned to the Canada Goose store where they sent it for testing.
I received a reply saying there was no fault with the jacket and that it would be returned. I immediately replied to this e mail stating that I was out of the country and could my jacket be held until 15 Dec. They informed me that the jacket couldn't be held so I immediately sent the address of a neighbor. The jacket was never received and despite repeated attempts to get information all I have been told is that they will send me a tracking number when the required department inform them. This problem has been going on since 13 Nov. 2018.
To say I am dissatisfied with the service would be an understatement. In fact in my last e mail a few days ago I said don't bother apologizing just find out what's happening and once again the response was an apology but no further information.
It's not that I'm short of winter jackets and am desperate for this one but it's the principle of the whole thing.

Absolutely apauled at they're warranty department! Opened a claim as my jacket is tearing around the seams on both cuffs and seems on both arms and pockets are letting go! They're offering to add zigzag stitching around the cuffs as good faith.. ya right I want my $800 jackets to have additional sticking all over the cuffs oh and don't throw out your dry cleaning reciept even with the dry cleaning tag still on the coat they had to send it to be "professionally dry cleaned"! What a waist 8 weeks and still waiting to get my jacket back from them!

I mean these coats aren't cheap they go for 900 or more depending on the type you want. I feel like i and all these other customers should get replacements we work extremely hard to be paying that kind of money for these coats and if it say lifetime Warranty then we should not be questioned as to why this happned to our coats i need a replacements.

bought my Canada goose Lorette parka jacket last year. A button had fell off, so I took my jacket into Yorkdale to put in a claim. The man that was helping me out said that down felt low so he asked for them to check that too. After 4 weeks I recieved an email that my jacket was not fixable and they would be replacing it, but they didn't have the same jacket. So they asked me to pick another style. The thing is that I wanted the same style and color. I spent 1000+ on a jacket therefor I wanted the same one because I liked the fit of it. I called Canada goose and they put in a request and said I should have my jacket in 3 weeks. After 3 weeks they said the only had my jacket in green or red. I didnt want a green or red jacket if I wanted a green or red I would have picked that color out to begin with. So I checked online and In the store and my jacket was available there.. so I called back Canada goose and told them my jacket was available online and in store, I don't know why they couldn't just send me one.. but they couldn't do that. So then they offered me my money for the jacket without the tax even though I bought the jacket from them. Then he's saying that the tax goes to the government and blah blah blah.. then I said I'm going to report you to the better business Bureau. Then he quickly put me on hold and come back and says we will give you the tax back. The only solution was to get my money and order it again. Now the price of the jacket went up by 45 dollars.. after 2 month of waiting for my jacket, I felt like I was being ripped off. So I called back explained my situation was pull on hold for 40 mins then I got hung up on. Then I called back asked for the girl I was talking to but they couldn't transfer me, finally got a supervisor on the phone and his 2 options were I can give you $995 with out the tax or $945 with the tax. I laughed and told him option 1 was not an option because it less money and option 2 still doesn't give me enough money to by a new jacket. I asked if I went ahead and bought a new jacket if they could give me an my 45 dollars back for all the delays and inconvenience. Paul the supervisor still said no, well then i was upset so I said that I was going to take my story to the media because with was not fair to me. He put me on hold and came back and said he will call me back in 2 days to give me an answer. 3 days later finally got the call and said I can pick up my jacket at Yorkdale. Yorkdale is out of the way, but at this point I just wanted my jacket. I told him the only day that I could go was on Monday he said that shouldn't be a problem I emailed Paul Friday night to let him know that I will be going Monday to pick up my jacket on Monday I emailed him in the morning again to make sure that my jacket was going to be there when I arrived at the store the managers at the store had no idea. I had told the people in the store what happened and I showed the manager the emails of me and Paul going back-and-forth she apologized for the situation they only had one jacket left in the jacket and it was defective so therefore I did not get my jacket on Monday the manager at YorkDale Anna was really nice she took down all my info and told me that she was going to UPS my jacket to me so I would not have to make another trip to Yorkdale. I then contacted Paul because I was upset that he did not communicate with the manager at YorkDale to put a jacket on hold for me. On Friday and Monday I had sent him two emails to please to make sure my jacket was going to be on hold. I called and emailed after I left the store. He called back four hours later and apologized and then blamed the situation on YorkDale he did not want to take responsibility for forgetting to communicate with the store.
I email later in that night because I felt really upset that I had to go through an emotional distressing situation that caused me time, Money, and anxiety.
I asked for a gift for my son. No response to my email. Anna from the Yorkdale store called me and told me my jacket arrived and she is shipping it out and texted me the tracking number. I finally got my jacket after months of dealing with this situation.
Be aware if something happens to your Canada goose jacket you may not be able to get the same jacket. It is not a lifetime warranty, Canada goose customer service has 1.9 out of 10 rating online for a reason.

My husband bought me a canada goose coat (Heatherton) from Selfridges. From the start the zip was tricky, I have worn this coat maybe five times in total. It has been in the wardrobe and when the weather turned cold in UK I put it on. The zip will not do up at all. I have called Selfridges but they have referred me to you as it was over six months that the coat was purchased. I spoke with your Drew over three weeks ago, he said to send photos, I have. He then asked for a copy of the invoice, I emailed it to him. He then said he had to check the authencity, I have called many times and have got no where. I have been told the coat will be sent to the Nederlands and then to Scotland and it will be around six weeks to be repaired. It has been over three weeks, the coat is still in my wardrobe and Drew has Not returned my calls. The service has been disgraceful, £625 is a lot of money for my husband to pay for a coat and I cannot wear it. It is now very cold here and I am left without a warm coat. I have asked for Drew's bosses name and apparently he is in another country and thats all I have been told. I would ask that you help me. The quality of the zip is faulty and this has caused a huge amount of stress calling in, no call back etc. The incident number is [protected] I would like the email to your CEO as heshe should know how badly I have been treated

Prior to sending my Canada Goose jacket in for warranty work, I had it professionally dry cleaned, boxed for delivery still in the protective plastic dry cleaner's bag and with dry cleaning tags still attached.

To my surprised, when the Canada Goose Warranty Department received my jacket, they sent me a message indicating that they had sent it for dry cleaning, and the inspection with be delayed another 4-6 weeks. They advised that I would be responsible for the dry cleaning fee.

To my misfortune, I had discarded my dry cleaning receipt and Canada Goose refuses to acknowledge that my jacket was already cleaned without seeing that receipt.

For other warranty customers, please be advised that Canada Goose will likely send your jacket for dry cleaning at your expense, even if it was already freshly dry cleaned.

Though Canada Goose does not advise customers to do so, **keep your dry cleaning receipt, make a copy of it, and send it along with your item to the warranty department; otherwise you too will be paying twice for dry cleaning services for the same item

Hi

I bought three jackets at your yorkdale shopping center toronto Ontario canada location. And the store refuses to let me return one of the jackets. I have a XS mens chateau, XXS roseclair, medium Loretta womens. The Loretta was for my mother in law. When we brought it home for her to try it, she did not like the colour label and prefer black. This is all still within 30 days return policy. Your store claims that we switch one of the furs. Hence their unwillingness to do the return. However I did no such thing. Could you please advise or I will be forced to return all the jackets.

my name is deborah mcgovern number 0044 [protected]
i am 800 pounds for a coat for my son a small adult male the long jacket from odds in st helens
on the first day he worse it he bumped into a wall and it ripped i would not expect that of a quality jacket LIKE CANADA GOOSE
i am applauded that u returned the jacket and said nothing u could do to help fix it
or replace it
i have put messages out on social media and some one contacted me from customer and said i will sort it out i am so sorry
i would never recommend your coat ever again only now 800 pounds lighter i hear the same thing your quality is not what it was a long time ago as many people contacted me saying the same thing happen around the same time so my guess it was a production fault i am seeking legal advice over this

I received a black bomber jacket as a gift 5 years ago. I've been washing the jacket as directed on the label. Over the years the colour faded the feathers keep coming out. My shirts and sweaters are often covered in the goose feathers. Finally now it's resistance to the cold is subpar at most. I often find myself wearing a sweater underneath. With a "lifetime" warranty I will never recommend this jacket to anyone ever again. I've complained a few times now and left multiple voicemails and no response. Poor customer service.

With WInter fast approaching I pulled out my Winter gear to discover that the zipper is broken on my child's coat. I tried to make a warranty claim online, but it kept erroring out for me. I then phoned to make a claim and at first the representative tells me I need to go online so I tell her that I've tried and it is not working. She goes over in snarky detail how to do it and tells me I must be doing it wrong. I explain that I've tried multiple times in the last week and still haven't been able to make an account on the warranty part of the site. She then tells me that this is because the website is down and apparently won't be up for another 5 days. Well if she knew that in the first place why did she imply that I was an idiot for not being able to access the warranty area of the website? The customer service representative, Philomene (won't give ID number), was extremely rude and unhelpful and hung up on me after adamantly telling me there was no Canada Goose store in Calgary, Alberta, and even if there was, they wouldn't help me with warranty either. (There is a Canada Goose store in Chinook Centre Mall which is where I purchased the coat from). This company makes you feel safe and secure spending money on a coat with their "lifetime warranty" and then they make it impossible for you to access it. I am never buying anything from Canada Goose ever again.

I am writing today to complain of the poor service I received from Yorkdale Canada Goose Store today (on Oct 3, 2018). I was talked with the store manager -Jimmy.

I ordered Expedition Parka - Northstar White - XS - Women with one of the sales on Aug 28, 2018. I totally understand that it is very hard to get this Parka and I am no problem to be placed on the waitlist with my name and my phone.

Yesterday(2018/10/02) I missed a call around 16:47 without any voicemail message nor any further call. I talked with my sales, she told me she will check it today and let me know. I have been told that for especially this White color, your store manager - Jimmy would not let the other sales know if he got it from the shipment, and Jimmy will call the client from the waitlist by himself. So the story is Jimmy call my cellphone when I was in a working conference call without leaving me any voice mail message, then pass my Parka to the next client on the waitlist. I am super upset and thought it is too ridiculous, then I called back to Canada Goose Yorkdale. One of your sales pick up my phone and asked me if I knew any particular person called me or not, or if anyone left me any voice mail message (I thought it should be the standard guideline for them to leave client a message based on her words). Unfortunately, your store manager - Jimmy did not leave me any message and passed my order to another client, especially I waited that for one and half month! Finally I got the chance to talk with Jimmy over the phone, it was a horrible conversation with him! He was unprofessional, poor customer service, unfriendly, he doesn't really care about my feeling and it sounds like I am begging him to purchase this Parka. From the whole conversation, he did not even say one "sorry" for without leaving me a voice mail message. And he told me that I must pick up the phone at the moment if he call me next time, otherwise I will lose my order again.

It is not reasonable as long as I have a full-time job, I am not that kind of person who purchase the Canada Goose and then resale it back to other country with a higher price. They have time to pick up the phone immediately and might have relationship with the store manager. I planned to purchase this Parka for my mother's birthday gift since my mother's birthday is nearby. It was awful experience and I thought I was treated not as a value client, I am so disappointed with your company and I won't purchase any other Canada Goose product in future, so does my friends and my family. I am now concerned about should I sell my existing Canada Goose stock since I got such a bad experience.

Furthermore, for your store manager -Jimmy, I don't think he is qualified for this important role. He damaged your brand image, especially the Yorkdale Flagstore.

I trust this is not the way Canada Goose wishes to conduct business with valued customers. I would like to hear some feedback from your company to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.