Canadian Appliance Source review: Terrible service experience and security concerns at canadian appliance source

Review for Canadian Appliance Source

I am writing to share my deeply disappointing experience with Canadian Appliance Source (CAS). I ordered a Bosch SHE3AEM5N dishwasher online on June 8, 2024, through Randeen Saunders, a sales representative. I received a $40 discount for purchasing online and was asked to pay part of the amount upfront, with the remainder to be paid upon pickup. I was assured there was one dishwasher in stock.

On June 9, I booked a car to transport the dishwasher, costing me $100, and went to the warehouse to pick it up. Upon arrival, Malik Valentine, the representative at the warehouse, collected the remaining payment without first verifying the availability of the dishwasher. After paying, I was made to wait for an excruciating 1 hour and 30 minutes while the staff searched for the item. Finally, they informed me that the dishwasher could not be located and advised me to contact my sales representative to arrange another pickup time.

This situation was extremely inconvenient, as I had also hired a plumber, costing another $100, who was waiting at my home to install the dishwasher. Additionally, I paid $25 to book the elevator for the delivery. In total, I spent $225 for absolutely no gain.

When I tried to contact Randeen Saunders, I found that his voicemail provided incorrect information about his availability, saying he was off Monday and Friday when in fact, he was off Monday and Tuesday. When I finally reached him, he was unapologetic and simply blamed the warehouse, instructing me to pick up the dishwasher again on June 15, 2024, and call him before leaving.

Given that I have a 10-month-old baby and urgently needed a functioning dishwasher, this experience was not only frustrating but also entirely unacceptable. The level of service I received was far below my expectations, and the lack of accountability from both the warehouse and the sales representative was shocking.

Furthermore, I was asked to provide full credit card details over the phone, which poses a significant security risk. Sharing sensitive information in such an unsecured manner is highly concerning.

In the absence of satisfactory customer service and any form of compensation for my inconvenience and expenses, I decided to cancel my order. This entire experience has been a nightmare, and I feel compelled to share my story to warn other potential customers about the risks and poor service associated with Canadian Appliance Source.

I will not be returning to CAS for any future purchases, and I strongly advise others to reconsider before making any transactions with this company.