Canadian Imperial Bank of Commerce [CIBC]
Reviews and Complaints

On 22 Apr I discovered what I thought were fraud charges on my CIBC Mastercard from Telus mobile. I called Telus to resolve.. transactions were from BC. I then called CIBC and the online rep said he would cancel my card and refund my money. Later that day my son came home from work and when I mentioned the fraud charges from Telus, he enlightened me that the charges on my card were in fact valid and were the occasional monthly pay as you go payment that he asked me to put on my card. I immediately called CIBC Mastercard to cancel the fraud charge but couldn’t get thru to an online rep. I waited online twice for 40 minutes without success, keep getting the message “due to high volumes of call unable to respond “. The very next day Apr 23 , I call CIBC Mastercard online and talked with a rep. After explaining the situation, she said no problem get me a few minutes and I will take care of this. She subsequently came back and told me that the computer was down and to call back tomorrow. I called back Sun Apr 24 and talked with a rep only to find out he couldn’t cancel the fraud charge because the entry was not in the system yet and told me to call back In 1 or 2 days. I called back on Mon Apr 25 and talked with a CIBC Mastercard rep, explained the situation and he then proceeded to cancel the fraud charge. Thinking finally I could put this behind me , I received a call from my son on Apr 28 informing me that his phone service had been cancelled. I immediately called CIBC Mastercard online to insure that the fraud charge had been canceled only to discover that the fraud charge was still active and was in fact not cancelled. I informed him that I called on Mon Apr 25 to cancel. He politely told me that the prev rep screwed up. Now my son is out of a phone until and Telus are giving him a hard time.. Why is it so difficult to get good online service and why the hell when an online service rep says he will call you back, it never happens.

The incident happened April 19 between 12 pm to 1 pm.

I was supposed to have a meeting with Keenan Tandao:

Keenan Tandao ,

Keenan.[protected]@cibc.com

+[protected];ext=248

He showed up late to the meeting. I tried calling him at 12 pm and no response. He then called me back at 12:06 and showed up late but because of phone tag, it went to voicemail. I finally got a hold of him at 12:20. He told me that he is double booked and he is not able to help me with my banking issues because it requires 3 forms and those forms take over 30 mins to filled out. This is a lie because someone helped me with this and it took less than 5 mins. I have had issues dealt with over the phone such as renewing mortgage and etc. I understand that he is leaving early today April 19 at 1 pm but that should not be a priority.

I am not happy with the situation because this is not the first time that this situation happened. My friend in the past had an appointment with Keenan Tandao before and he would not show up to the meeting especially if the meeting is a phone meeting.

The meeting I booked is a phone meeting and he said for phone meeting I need to show up in person. It specified clearly that the appointment is a phone meeting and will be conducted over the phone.

I transferred money March 21, 2022. Waited for 3 days, it wasn't in the account yet. I tried calling phone banking, global money etc. I was told to go to branch. On March 25 I went to branch to seek help. Rep took notes and documents from me and said will leave it to Manager, expect call from him on Monday. After calling and leaving voice mail twice he called back and said wait for 2 days and if don't receive the money call me. Today again I called him after 2nd voice mail he called back and said he sent email to follow up but no one replied to him for 4 days! It is CIBC, same bank he is trying to reach someone. I went to branch and found him. This time he said there is not much he can do, because he doesn't have access to money transfers and haven't received reply from other parties. He suggested I wait 4 more days! Final word from the Manager was we are short staff and can't do everything like before.

This money transfer timing is extremely important.

On November 20 2021 I was on the phone from 2.40 pm to
6 oclock Pacific time.. I went thru 15 different calls the final transefer was to an agent that was closed. I have log over 145 calls in the last year to CIBC.. They were cavelier with my name and credit rating they allowed my wife to take out a card in My Name and she ran up over $2500000. on the card. The CIBC found a fraudulent card that she wrote to that account of $9000 dollars and the client card manager thart I was dealing with who foujnd this check admits that it is evident that ahe forged my signature on my check to herself. In the last year I know that I have called them over 180 times. Todays experience has blown me thru the roof I requested that the two visas that I have with them were linked to my credit card... I never happened. I a a cour order to pay minimum payments and I cannot get the balance owed.
Dividend [protected]
Select [protected]
I requested a Pipedia for all calls to show how hopeless they are. My client care manager from Toronto Bryan Chalmers claimed he had this manner in hand. He Admitted that there were 103 calls...10hrs worth... when the report came back they listed only 76.. I have made notes of over 145. Never have they proven that I sign up for a Dividend card in a year and three months... now I am trying to pay on the accounts and I cant t get the balance. 15 calls later I am transfered to a closed number. I want them to sue, me for the money and see what JUDGE says about my jerk around.
James Long eyenail [protected]@gmail.com

Like for the last 400 days after they refused any temp relief due to work diability yes I pay taxes no im ot a leech and cibc has commited so many banking violations there are too many to list they lie constantly and they refuse to even speak I wait 4 hours on a call and my accounts have been locked some d! Ckhesd who says he spoke to me before says my relationship with cibc is canceled snd hangs up this is what deal with this company for 11 years gets me hey are all using covid as an excuse to defraud clients and deserve a class action lawsuit hey have deliberately stolen funds lied about doctored conracts I never signed told the police I was insane I got thrown in to a bc canada gitmo insane asylum from gotham city and sexually assaulted abused forced pills im alergic to not allowed to speak with lawyers my doctor or familt they have deliberatly and blatantly comitted fraud and do nothing but hang up after lying regulators in bc are corrupt and do nothing but run u in circles I waited over 4 months for obsi to basically say they wouldnt look at evidence and get lawyer ive called 48 law offices in the last 12 months original identity theft was ignored and my better than great credit rating was in the 780# is now in the low 740 in less than a few weeks these [censored] are lying thieving scammers and now they block all my accounts gang stalknme by calling non stop all hours of the day and night I never in 11 years since 2007 missed a payment they lie to regulators to discredit me cops dont believe me or listen and the bank tells me to got the branch who kicks me out and tells me to call client care who started this mess of lies to the police because I uncovered there theft and violations and compalined about some [censored] named simone who treated like garbage kept saying your disability his and that hipaa violations galore then deny me service blatanty based on discrimination its absolutelty messedn up now all I get tonight is a fake [censored] superviser who says you are getting mail cibc is canceling its relationship with you I said what are you talking about what about my money and checks you stole and hangs up. Not one person has helped me in this goddamn nightmare I have over 15 years as a cybercrime and fraud manager now have no way of getting my money or anything they just hang up and don't speak to me or usually just lie and say they promise they will get me to the right department and never do they stole thousands from me wnd owe me 50, 000 to 100, 000 in damages due to theft and deliberately lying to authorities which is a felony they have deleted notes and recordings and now im basicaly homeless

Hi I know you work hard to have a new logo
But you have to be more creative
This logo look like RENAULT CAR from France in the years 1980 or more
Every time I open my bank account I feel like a advertising for a car
Thanks

Received refund on my credit card.
Asked CIBC to issue a cheque for the same amount.
CIBC disappeared.
After follow-up I was given option to withdraw the cash from ATM and cancel to receive the cheque, which I opted.
Took out the cash from ATM.
Was charged transaction fees for three transactions.
CIBC issued the cheque.
I had to deposit the cash to avoid any negative impact on my credit score
In the meantime CIBC canceled the cheque and blocked my account for any further transaction.
So now the CIBC security and fraud team is asking me to visit branch to verify my identity.
Branch called the security & fraud team, and the average wait time is 2+ hours.
My card is blocked.
CIBC has my money, and theres nothing much I can do

Desired Resolution:
Reverse the transaction fees.
Issue me the cheque
Close my CIBC account

I have been waiting for 4 days for a call back from a CIBC travel agent. I will cancel both my World Elite MasterCard and Infinite Visa and switch to RBC's travel card if I do not get the service I am paying for with my fees. I pay a large amount of fees for both cards, and I have an Infinite Visa for my partner.

My name is Lynn Strangway and my phone number is [protected].

Sincerely, Lynn Strangway

Worst Bank to deal with, especially the Credit Card department. They'll hang up the phone while you're talking. Decrease your Credit limit and couldn't explain the reason. Wont let me take Cash Advance even I had 100% Available credit. Will treat you Rude. Hate that I am stuck with them with my Mortgage. They've hung up on me each time I asked the representative to transfer to a Supervisor. Zero respect for the Customer.

I recently applied online and received a CIBC Aventura Visa card in the mail this past week. So I decided to transfer all of my monthly charges that are going on my other card to this one, and I was going to cancel the other card (from another bank). So this am I call in to activate the new CIBC visa card and go through the usual phone call and am told that I am good to go. He then tries 3x to sell me insurance. I decline all 3 times. So I go online and spend the time to make the changes to the 4 pre-authorizations necessary. I assume all is well. Then tonight I go to Best Buy to buy a new TV (have the $ but want the points) so I try the new CIBC visa card. They decline it. 2x. So I pay debit. No issue. I call CIBC and they ask me literally 19 questions regarding my credit and who I am etc. I ask what the issue is. She tells me this account was flagged and she cannot tell me why. I ask who can tell me... She says I need to go into a branch. On Monday. And that's all she is able to tell me. Flagged? Why send me a card at all then. No reasonable explanation given. If I hadn't already paid the $120 yearly fee on the card I would cancel it. She says I can't cancel a card on the phone. I have to go into the branch. I don't have time to go into branches. Going to be interesting when I take time off of work to go try and fix their mistakes. I am cancelling. Won't come back. Ever!

I live paycheck to paycheck and I am often late making my loan payments but I always make them every time, if I am late making a payment I receive an automated phone message asking if I can pay my loan within 5 days I always reply yes and I do so every time. However I continue to receive phone calls a minimum of three times a day, despite answering in the first call that I will make the payment within 5 days. I phoned to complain about this and I was escalated to a manager who I advised should inform himself of my complete history with CIBC so that he would have an understanding of the depth of the problem and how long it has been going on he promised to do so and get back to me and he never did and they continue to phone and ask for payments. I have told them that I will not make any more payments until this is resolved but they are ignoring me and it appears that I have no recourse other than to go public with this problem

I have had an account since 2004. In 2014 I opened a new business which after 5 years is turning over $750, 000. Apparently this is too small fry for you to consider a real business. Despite the efforts of Paul-Felix Kasongo in the Small Business technical support -who has been the ONLY shining star in your organization - I am disgusted with the lack of support. I have 17 practitioners that need to pay their rent and despite sending my first Direct Deposit today NONE of them have received anything! I care about my staff and this is simply unacceptable. I called in today after Paul-Felix ended his shift and was on hold for 1 hour and 12 minutes before finally choosing the option of leaving a message. No one called me back. I demand a call back tomorrow from you. I am contemplating migrating to another bank/ credit union that will treat me with the respect I have EARNED. If my turnover isn't enough for CIBC I will find a bank that actually cares. My number is [protected]. My staff are waiting to be paid!

ive been a costormer with the same branch for 25 years plus and did all my banking in person untill feb 2019.i had a serious health problem that left me imobile for i lost the use of my lower body functions because of this my branch advised me to get a debit card to make my banking easyer for me not even two weeks my account was closed after quite the ordeal i got it opened again since the end of feb 2019 its been suspended multable times my card has been restricted multible times what started a huge finnancial probblem for me now this month the totaly closed it my direct deposits were reversed and now iam in a major finnancial problem because of this iam 75 years old and this is going to make me give up on life i need to resolve this before it does more damage to me

In reviewing my on line statement today I saw charges that were not applicable. I purchased vitamins and the company charged two amounts of $6.69 and $6.64 under two transactions rather than one. The promotion was to pay delivery and try out the product. In reviewing the statement two larger amounts of $146.03 and $140.05 were charged. Two other smaller transactions also were charged. In contacting Visa I was advised that they could do nothing about reversing the transactions and i needed to contact the supplier at the phone number on the statements and get a cancellation number to be able to act on any further charges applied by the company. In contacting the company on 2 of the 5 phone numbers they used they were evasive, did not want to give me the registration number and then said it would be e-mailed. They did give a number eventually and I contacted the VISA line back and they noted the two contacts at the company and cancellation number. It is pretty clear this is a fraudulent company and did not have the legal right to charge beyond the two initial $6 charges. It is obvious in their use of 6 different company names and 5 different phone numbers they were committing fraud and were hiding their true entity. Never did I receive an e-mail or contract from this company. All these 6 charges should be reversed and applied back to this company and Visa should not be authorizing any payments for other customers. Phone any of the numbers and see for yourselves just how they operate and misdirect. It is upsetting Visa's policy is so rigid and when this level of fraud is committed they do not act fatser and harder. Please advise VISA has stopped allowing these companies to operate and bill as well as look into retrieving these fraudulent charges. A container of pills does not cost $146 and their advertisement was clear in offering the product for only delivery charges. Please look into and reply. Thanks, Ray
Here are the charges:

Aug 13, 2019
PURE VITAL PLUS [protected], NY 4.99 USD @ 1.368737
4505********1827
−$6.83

Aug 3, 2019
ALPHA BEAUTY & OMEGA HEAL [protected], NY 102.99 USD @ 1.359840
4505********1827
−$140.05

Jul 29, 2019
SCIENCEEXTRABODYLOOK [protected], NY 107.99 USD @ 1.352254
4505********1827
−$146.03

Jul 19, 2019
PURE VITAL PLUS [protected], NY 1.99 USD @ 1.346733
4505********1827
−$2.68

Jul 15, 2019
NUTRITIONSOULAWESOMEDYNAM [protected], NY 4.95 USD @ 1.341414
4505********1827
−$6.64

Jul 15, 2019
DELUXSHAPETESTO [protected], NY 4.99 USD @ 1.340681
4505********1827
−$6.69

The commercial featuring Julia and her rude, arrogant disgusting behavior should be removed right along with her headphones! If I saw someone treating customers and business people like she is depicted with her phone and humming away with headphones on like that I would yank them off her head and smash them. If this is supposed to be what millennials are like then these entitled brats need to be taken down a peg or two and taught some manners and respect! And I am not the only one complaining about this commercial...there are many who find it highly offensive!

I opted to a change in credit cards - A Ventura Business Card - A gold Visa Card - to be combined into one Ventura Infinitey Card.
On Monday July 15th, we went to our CIBC Branch, met with our Account Manager and Assistant. After a full analyses of our needs, the branch staff worked out what changes were necessary, and what and how to combine our existing cards into one manageable Ventura Infinity Card. The branch worked with the Card Centre staff and all arrangements were discussed and confirmed. I talked with the Card Centre agent to confirm the changes. It was agreed by all, and I was told to call the Card Centre on Wednesday July 17th to confirm once again the changes.
Time spent on the above meeting - 2 hours, not including a 2 hour travel time.
On Wednesday, July 17th, I called the card centre as requested, in formed the agent why and what i was call for, he asked for time to read the file. When he came back on the line, he was hesitant as to what was being requested, and suggested that I have the our local branch staff call the card centre, he would place a note on the file to that regard.
Time Spent - 47 minutes on the phone.
I contacted our local branch, contacted our staff member and explained that she was to call the card centre as there was not a actual record on file of the changes that she had requested. She agreed.
Time Spent - 7 minutes
Our local branch agent called me back to explain that I was to call the card centre, all arrangements were confirmed, all I had to do was to call and confirm and make sure they added my wife to our new account.
Time Spent - 5 minutes.
I called the Card Centre, explained who I was again, and why I was calling - the agent read the file, and had no clue as to what was supposed to happen, we went over her notes, and I agreed, she had no clue as what was confirmed. We were in the exact same position that I was in when I walked into our branch on Monday.
We started all over again explaining what was supposed to happen, why we were combining the two credit cards into one, what cards were to be cancelled and what was to be transferred to the new card. A new Ventura card is to be issued. It was agreed that both cards would be merged into one.
We think all will be fine, but certainly not sure.
Time spent - 63 minutes.
My complaint is simple, our Local Branch employees bent over backwards to help, then help again and again, the CiBC Card Centre employees are totall automonours to the work and input from the local branches. Their ability to take and relay notes to complete a file are non existent, they waste the time spent by the local branch employees putting together a file for a customer. Control should revert to the staff of the local bracnch, eliminating the wasting of both the corporate time and that of the customer, or a better means of communication between the branch levels.
We have worked with the Account Manager and Assistant for the past 12 years, they know us, and work extremely hard for us, but to see all of the time and energy they spend on our behalf being wasted by another division, is totally senseless I feel for them.
Thank you for your time.
Donald Shaw

Refusal was based on 'not having an account with CIBC', I said that Gov Can cheques cannot be refused if I have proper identification. They disagreed, said it as "Corporate Policy". But Gov Can website states the following:

"You have the right to cash your Government of Canada cheque at any bank for free, even if you're not a customer.

You can cash your Government of Canada cheque at any branch of a bank in Canada that has tellers. "

My wife and I each got an infinite adventura card and we were told upon spending $1000 within 3 months we would receive $750 travel dollars . All lies we now have only $350 and $320 after spending well over $1000 on both cards, what a scam! So given the fact we had to pay our yearly fees we netted a grand total of less than $450 travel rewards between the 2 cards.