Candere By Kalyan Jewellers
Reviews and Complaints

They are selling non hallmarked gold as hallmarked gold. Once you receive the jewelry and see it is not hallmarked as claimed by customer service, they are refusing to take the jewelry back. There is no customer service. There is no one ever who answers the phone. If they ever respond over whatsapp, they refuse to accept anything. They flat out refuse to take the jewelry back though website says 15 days return period. Run from them. Report them to the govt of india.

My experience with Candere By Kalyan Jewellers (candere.com) has been quite disappointing, to say the least. I placed an order on the 16th of June with order number#943393, and despite the promised delivery date passing, there have been no updates regarding my order's status. To add insult to injury, there was no heads-up from the company regarding the delay in delivery.

Upon contacting the customer care team, I was met with the same response every time - that my product would be dispatched in the next 2-3 days. It has now been 15 days, and I am still unsure if I will receive my order or not. Moreover, the customer care chat support is terrible, with untimely and often unhelpful responses.

I strongly urge everyone to think twice before placing an order with this website as it can invite a lot of unnecessary tension. Recently, I received a mail from Candere By Kalyan Jewellers (candere.com) asking for more money as the product weight had increased. As a customer, it is not my responsibility to pay extra for errors made by their professionals.

Even after the late delivery, for which I should have rightfully received compensation, I have been asked to pay more, which is unacceptable. I am extremely dissatisfied with the services provided by Candere By Kalyan Jewellers (candere.com) and would advise others to approach with caution.

My significant other and I had an engagement ring in mind that we wanted to purchase online from a jewelry store in India. After some research, we decided to go with Candere By Kalyan Jewellers (candere.com) due to their affiliation with a reputable and well-known jeweler in India.

We selected a stunning cushion cut diamond ring and eagerly awaited its arrival. Unfortunately, the delivery was delayed by a week, causing some concern for us. To make things worse, my partner had to physically go to a store to collect the ring just a few hours before his flight to my country for our engagement.

Our anxiety levels soared when we discovered that they had delivered an emerald cut diamond instead of the cushion cut diamond we selected. The diamond certificate, likewise, was incorrect as it stated it was a round cut diamond. This was a huge disappointment and we felt that the folks at Candere had failed to deliver on every aspect of our order.

We are saddened to say that our experience with Candere By Kalyan Jewellers was not a good one. We would not recommend anyone to purchase anything from their online store, as there are likely other jewelers that can offer a more accurate, reliable and satisfactory experience.

I recently had a terrible experience at Candere By Kalyan Jewellers, a well-known brand for precious jewellery. I walked into the store excited to explore their vast collection of stunning jewels. To my surprise, one of the employees immediately asked me whether I was planning on using cash or a cheque to purchase the jewellery. Being a credit cardholder, I replied that I would prefer to use my card or exchange some of my old jewellery for a new one.

Unfortunately, my experience took a turn for the worse from there. I was made to wait for over an hour before I was shown any collection. Finally, the employee reluctantly agreed to show me a few chain options, but it was clear to me that he was more interested in pushing me to pay in cash. He kept insisting that I leave and come back with cash instead of using my card or exchanging my old jewels.

I ended up leaving the store feeling completely frustrated and disappointed with the service I received. What's even more troubling is that this happened to me as a well-known person in the area, and I can only imagine how normal customers must feel. I can't help but wonder if Kalyan Jewellers' policy of only accepting cash is a way to hide black money.

Overall, my experience at Candere By Kalyan Jewellers was terrible and has left a sour taste in my mouth. I won't be returning to this store anytime soon and would advise others to consider their options before making any purchases from them.

Dear readers,

I recently purchased two bangles from Candere By Kalyan Jewellers in the month of June, and the product was delivered to me in July. However, within a few days of using the bangles, I noticed that the gold on the product was getting shredded off. I immediately reached out to Candere By Kalyan Jewellers' customer service team, and they arranged for a return pickup for repair.

However, I was disappointed to learn that the bangles could not be repaired since they were made of a mix of gold and copper. I was not made aware of this aspect of the product when I purchased it, and it leaves me wondering why Candere By Kalyan Jewellers did not disclose this information.

To make matters worse, the customer service team informed me that they could not provide a refund for the product but only a replacement. This is not acceptable, as I fear purchasing another product from Candere By Kalyan Jewellers may result in the same issue arising again.

I have lost my trust in Candere By Kalyan Jewellers as it appears they are not selling genuine products. I request Candere By Kalyan Jewellers to refund the money to me and revisit the products they have on offer.

I urge Candere By Kalyan Jewellers to urgently consider this request and look into the matter to restore the trust that I and other customers may have lost.

Sincerely,

A concerned customer

Dear Valued Customer,

We understand that you have recently had a negative experience with Candere, and we apologize for any inconvenience this may have caused. We take all complaints very seriously and we would like to assure you that we strive to maintain the highest level of customer satisfaction at all times.

We are sorry to hear that you were not satisfied with the product you received. We can assure you that we do not intentionally increase product weight in order to demand more money. However, we do acknowledge that mistakes can happen in manufacturing and we apologize for any error that may have occurred on our end. If you have any specific concerns, we encourage you to reach out to our customer service team so that we can rectify the situation as soon as possible.

In regards to the 10% cancellation fee, we apologize that this has caused further frustration. We do have a cancellation policy in place to protect us against any financial losses that might arise from cancelled orders. However, we understand that this may not be a satisfactory solution for all customers. We are always open to feedback and will take your concerns into consideration as we continue to improve our policies.

We do appreciate your offer to compile complaints from other unhappy customers. We truly value feedback from our customers and the opportunity to make improvements where necessary. If you could kindly provide us with your order number and some more specific details about your experience, we would be happy to investigate and address the issue as soon as possible.

Thank you for taking the time to share your concerns with us. We hope that we can have the opportunity to work with you in the future and make things right.

Best regards,

The Candere Team

My experience with Candere was nothing short of awful. From the onset, the customer service was subpar, and the service agents, Visal and Pooja, had terrible attitudes. I placed an order and paid for it online, but before delivery, I was asked to pay an additional sum of money - a whopping 780 something! When I inquired why, I was informed that I had not paid for the product in full. I was taken aback, as I had made the payment using an online banking platform.

The agent told me that it was my mistake, but he couldn't explain how. Furthermore, he mentioned that the metal weight of the product I had ordered was less than the specification, yet there was no reduction in the final price. I was greatly disappointed with the customer service, as the agent seemed indifferent to my concerns. When I requested that the order be canceled since there seemed to be a misunderstanding, I was informed that I would still have to pay 10%. I pleaded with the agent to double-check the situation and give me a clear explanation, as I was sure that I had not made any mistake.

Sadly, the agent was uncooperative and refused to escalate the matter, stating that he would do as he pleased. In the end, I reluctantly parted with the additional sum of money, as I did not want to lose 10% of what I had already paid. However, I am resolved never to do any business with Candere again, and I will also discourage others from getting conned like I did. Overall, my experience with Candere was frustrating and left a bitter taste in my mouth.

The experience with Candere By Kalyan Jewellers (candere.com) was absolutely terrible. The customer service was the worst I have ever encountered. The shipment of my item took an unreasonable amount of time, and then it was shipped through one of the worst delivery companies out there, Bluedart. To make matters worse, they falsely advertised that the contents of the package were unknown, when in reality, the shipping bag clearly stated that expensive jewelry was inside.

When the package finally arrived, the delivery guy called me and confirmed that I was at home. He then said he was standing below my building and would come upstairs soon. However, the package was delivered to a random flat instead, and when I tried to contact customer service, they raised an inquiry but never followed up with me. It has been over 10 days, and I still have not received any information about my package.

To add insult to injury, the product I received was not the correct size. Candere assured me that I would receive a refund for the size difference, but I have not seen any action taken on their part.

Overall, this has been the worst experience I have ever had with an online retailer. I will never buy anything from Candere again, and I have warned others about their poor service and false advertising. It's a shame because I was excited about my purchase, but the poor customer service and false advertising completely ruined it for me.

I was excited when my fianc? found a gorgeous ring for me on Candere by Kalyan Jewelers' website. It was a size 6 ring made of 18k Yellow Gold, with an SI GH Diamond Quality, and it cost INR 52,243.00. As we live in the US, my fianc? planned to order it online and have it shipped to us, but we found out that the shipping fee would cost an additional $80, or INR 5340 more. Hoping to save on shipping fees, my fianc?'s friend, who was visiting India at the same time, offered to pick up the ring from the store.

However, upon visiting a Kalyan Jewelers store, our friend discovered that they don't have the particular ring in stock, and that they don't provide online ordering with in-store pickups. Furthermore, they told her that once we buy a product online, we must ship it back to them for repairs or replacement, as they will not accept returns in-store. This was disappointing news, but our friend had a brilliant idea - she asked if they could make the ring for her instead, but they replied that they didn't have a mould for that particular design.

We were surprised and bewildered by this answer, and couldn't help but wonder why a jeweler who sells a ring online wouldn't have the mould to create it in-store. We were also disappointed that Kalyan Jewelers didn't direct us to Candere instead of leading us astray. Additionally, we couldn't fathom why a large jewelry chain like Kalyan wouldn't have the capability to create the ring we wanted. In the end, our friend went to a local jeweler and got the same ring made for INR 41,205 in just three weeks. We managed to save about INR 15,000, and the outcome was even more beautiful than expected.

We were disappointed with Kalyan/Candere's terrible management and organization, and their unhelpful staff. Furthermore, their products are overpriced. We believe that with such big names in the jewelry industry, they should be more attentive and accommodating to their customers' needs. Nonetheless, we were grateful for the opportunity to find a local jeweler that exceeded our expectations.

My experience with Candere turned out to be quite disappointing. Even though my first two purchases went smoothly, my third purchase ended up being a nightmare. I had placed a product in my cart to review it later, but I received a call from a customer executive named Miss Khusboo telling me that the prices were going to increase within an hour, so if I wanted to make the purchase at the current price, I had to buy it ASAP. I did as she suggested, only to realize the next day that the price of the product had been slashed by Rs. 600/-.

After that incident, I added several products to my cart, but I never received a call from the Candere team again. When I finally received an email with the shipment details after waiting for three weeks, I found out that the given tracking ID was incorrect. When I contacted the customer care team to inquire about the issue, they said that the tracking ID had been wrongly updated. After receiving the correct tracking ID, I found out that the product had already been delivered, even though I had not received it.

Since it was a prepaid order, I was very worried and tried to contact the customer care number several times, but nobody responded. When I finally connected with someone via chat, I received nothing but false assurances. The representative even told me that Candere's entire system was down and that they would arrange a call back with me, which they never did.

Eventually, after two days of trying, Miss Bhasin responded to my call and told me that the product had already been delivered. I was appalled and disappointed, but she didn't seem to care and even chuckled a little. I asked for a refund, but the customer care team didn't seem very helpful.

Overall, my experience with Candere's after-sales customer care services was poorly managed, disorganized, and unprofessional. While I cannot comment on the quality of their products, my personal experience makes me advise others to be wary of purchasing from this site.

In July 2020, I placed an order for a gold chain and a gold/diamond pendant from Candere by Kalyan Jewellers at candere.com, under Order #828306. The order amount was Rs. 52,784/- and my order got confirmed. However, on 24th August 2020, I received a mail stating that the weight was reduced by 1.69 gms, and I was to receive a refund of Rs. 10653/-. Fortunately, I received the refund on 4th September 2020.

Later, when I received the delivery of the chain on 6th September 2020, I found it to be very thin and decided to return it. I contacted their customer care and requested for a return. I was offered some other designs for exchange, but none of them pleased me. I was also frustrated with the time it took for the delivery, and it appeared to be one of the slowest deliveries.

Additionally, when they asked to deduct 10% of the total amount as per their policy, I was left with no other option than to return the product. Eventually, the return pickup was done on 10th September 2020. I waited for the confirmation or update on the return, and on 15th September 2020, I had to connect with them for any information. They confirmed the return parcel only after 20 long days of waiting and numerous mail exchanges.

According to their policy, the refund was supposed to be initiated within 10 days from when I received the return parcel, but it has been 20 days now, and I have not received any updates or a reference ID for the refund initiated. Even when I asked, the customer care did not help me with any information. Bhavin Parmar, the Senior Customer Care Executive, whom I spoke to, seemed clueless and unprofessional.

The customer support team failed to provide any helpful information or make the process smoother despite waiting for hours to connect with them. When I requested for a refund, there was no response from their side. So, I am left to handle this issue legally, which is very unprofessional and has caused me undue harassment.

I hope Candere by Kalyan Jewellers takes note of this review and improves their customer service so that no other customer has to undergo such a frustrating experience.

Shopping online is a go-to for most people nowadays, especially in the world we live in today. Candere by Kalyan Jewellers (candere.com) is a website that offers quality and authentic jewelry at the comfort of your home. The buying process is simple and straightforward, but I encountered a few technical difficulties during my shopping experience.

Initially, I had some trouble paying with my Canadian credit card. This was a setback as it made the already easy process a bit tedious, but luckily the payment eventually went through. Despite that inconvenience, I did enjoy the actual process of shopping on Candere’s website. I found that the website was easy to navigate, and the pictures and descriptions of the products were accurate and helpful in making my selection.

However, I did encounter another issue when attempting to save my billing address for Canada. The website didn’t allow me to save the postal code with alphabets, which is part of the Canadian postal code. Instead, it required all characters to be numbers only. This could pose a potential problem for future Canadian customers, so I hope the technical team corrects this issue as soon as possible.

Overall, my experience shopping on Candere by Kalyan Jewellers was great, and I would definitely shop there again. Despite the initial setbacks, I was able to find what I was looking for, and the quality of the product was exceptional. I only wish that the Canadian postal code issue gets resolved soon to make the shopping experience smoother for all Canadian customers.

I recently had a frustrating experience with Candere By Kalyan Jewellers and their online store, candere.com. I had ordered a beautiful pair of diamond earrings and was disappointed when they did not arrive on the promised delivery date. What made matters even worse was that I was not given any update or explanation about the delay from the Candere team.

In my efforts to get some answers, I ended up calling them over 10 times pleading for an update on my order. Unfortunately, each time I called, I was given different excuses and empty promises that an email would be sent to me with the status of my order. However, I never received any such email nor was I ever contacted by anyone from Candere to help me with my issue.

To make matters even more frustrating, the promised delivery date had long passed and it had been over 10 days since I had placed my order online. Fed up with the lack of communication, I finally spoke to a manager and requested to cancel the order, only to be told that it would be delivered sometime this week. However, it's been over a week now and still no update has been provided from Candere.

As a customer, I feel completely let down by the lack of regard for my time and money. It seems that once Candere has received payment, they stop replying and don't seem to care about fulfilling their obligations to customers. Hopefully, Candere will improve their communication and customer service in future, so as to avoid other people having to go through similar frustration like I did.

My experience with Candere By Kalyan Jewellers (candere.com) was quite a disappointment. Although I did receive 2 of the 3 products that I ordered, the third one did not match the expected quality standards and I had to put it up for a refund. I got in touch with the customer service representative named Minesh Sharma, who communicated via email and cc'd a few other people, assuring me that the refund process would be initiated by 20-21st May. However, I did not receive any further updates or receipts from anyone except him.

I have been trying to get in touch with both Minesh Sharma and the Candere support team for the past few days, but have not received any response. This is extremely frustrating and it has led me to have serious doubts about the credibility and honesty of this company. In my opinion, such fraudulent practices should not be allowed to function and should be banned by consumer care regulatory authorities.

To sum it up, my experience with Candere By Kalyan Jewellers was extremely disappointing and I would not recommend this online service to anyone. The lack of transparency and poor customer service has made the entire process of purchasing and refunding a complete hassle.

My experience with Candere by Kalyan Jewellers, unfortunately, left a sour taste in my mouth. I was initially attracted to their zero making charge offer and purchased a nosepin, with the promise of delivery within two weeks. As it was intended as a gift, I specifically requested for the delivery to be timely. However, a week later, the quality check was still being processed and I began to grow concerned.

A few days before the expected delivery date, I was shocked to receive a cancellation notice, citing a refusal to honor the offer. Needless to say, I was disappointed and frustrated at the lack of transparency and communication from their customer service team.

It's disheartening to see a brand of such repute take their customers for granted in such a manner. I have a copy of the invoice, order confirmation email, as well as the quality check processed email and chat transcript committing to the delivery date. Despite sharing my experience on Twitter, I am yet to receive a response from their end, which speaks volumes about their commitment to customer service.

In a world where consumer experiences are increasingly important, it's imperative for brands to value their customers and go above and beyond to ensure their satisfaction. In this case, Candere by Kalyan Jewellers has failed to do so, leaving me with a bitter memory of their service.

I am incredibly disappointed with the experience I had at Candere By Kalyan Jewellers (candere.com). After placing an order and realizing it wasn't what I was looking for, I requested a refund. It's been over 45 days since then, and I'm still waiting. I have had to endure countless empty promises and false commitments throughout over 35 email interactions with the customer support team.

What's even more concerning is the complete lack of professionalism demonstrated by the customer support team. It's incredibly disheartening to receive such subpar service and to have no idea if the people I'm corresponding with are even real. My customer support representative was Bhavin, but at this point, I'm not even certain if that's a real person.

I caution anyone considering using Candere to think twice before spending their hard-earned money. The company's lack of accountability and disregard for their customers' time is truly unbelievable. It's not worth the hassle, and there are certainly better options available for your jewelry needs.

I recently had the experience of purchasing jewelry online from Candere By Kalyan Jewellers (candere.com) and I have mixed feelings about my shopping experience. I ordered a gold bracelet on December 26, 2021, and received it on January 5, 2022. However, upon trying it on, we realized that the bracelet was too small for us and wanted to exchange it or return it. We were disappointed to find out that the policy for exchange or return was unfeasible for us, as it could not be done within our required time frame.

Initially, we contacted the Candere team for a return, and they confirmed that it would indeed be possible. However, no action was taken, leaving us confused and frustrated. With the 15-day return period quickly approaching, we raised another query through email, hoping to hear back from the support team. Unfortunately, we received no response.

We reached out through WhatsApp chat, and while they replied to our messages, we found that the communication was not helping to resolve our issue effectively. The customer care number that we tried calling kept getting disconnected, making it even more challenging to reach out for support.

Finally, after much persistence, we managed to speak to someone on the customer care team who assured us that they would arrange for the pick-up of the item and initiate the refund process. However, we are still waiting for the order to be picked up and refund to be processed.

In conclusion, while our experience with Candere started off on a promising note, it soon became evident that their customer support and return policies could be more accommodating. We hope Candere can take note of our experience to enhance their approach to customer satisfaction.

I recently had an experience with Candere by Kalyan Jewellers that left me feeling extremely disappointed and frustrated. I placed an order for a beautiful necklace on November 9th, 2020, but ultimately decided to cancel the purchase on the following day, November 10th, 2020. Despite waiting for 25 days after requesting a refund, I still had not received it. Naturally, I reached out to their customer service department to inquire about the delay.

The customer service representative I spoke with apologized and informed me that my refund had been initiated, but that unfortunately, there was an issue with the payment gateway transaction which caused it to fail. They told me that this was a common issue, but that they were actively working to resolve it. Every time I contacted customer service after that, I received the same response, which left me feeling disheartened.

I couldn't help but feel as if I had been cheated by this company that had the reputation of a reputed seller. I had even read that Kalyan was being accused of selling fake products in the market and that the value of their gold was less than 25%. It was shocking, and no other buyers were showing interest in purchasing their products. It was really shameful of such a big brand to behave in such an untrustworthy way, risking damaging its hard-earned reputation over delays in refund payments.

I would caution anyone considering purchasing jewelry from Candere or Kalyan to exercise caution, as my experience left me feeling that those are fraudulent players who care only about making money and have no regard for customer satisfaction. Ultimately, the delayed refund made it painfully clear that easy money is not worth losing the trust and loyalty of customers.

The experience with Candere By Kalyan Jewellers (candere.com) was quite disappointing. The company seems to follow a process that aims to deceive the customers. Although they may offer appealing schemes, the reality is that they take an excruciatingly long time to deliver the order, leaving very little time for the customers to make changes or opt for a different option.

To add to the frustration, the company seems to deliberately delay the process to get to the next month, where they can offer a new scheme. Unfortunately, the new scheme comes with a lower discount, which means that the customer has to pay more. It's not uncommon for customers to voice their concerns and ask for explanations, but the response from the company's executives is a simple, "sorry, the scheme is not applicable to this month."

In some cases, customers wish to cancel their order due to the dissatisfaction caused by the company's tactics. However, even canceling an order comes with a hefty price of 10% of the order value.

It's disappointing that the company seems to prioritize making a fool of its customers instead of delivering quality products and services. In conclusion, it's best to be cautious when dealing with Candere by Kalyan Jewellers and ensure to read the fine print carefully to avoid falling for their clever tactics.

I recently had an unpleasant experience with Candere By Kalyan Jewellers (candere.com) and I would like to share my thoughts and feedback on this platform. I had ordered an anniversary gift for my wife from the website and the payment was made via paytm gateway. However, after 3 days of making the payment, the amount got fluctuated in their account according to their email response to my query.

As I was worried about the delayed delivery of the gift, I requested to cancel the order. To my surprise, the agent who attended my call started abusing my bank and called it "Ghatiya" which was quite offensive and unprofessional. Furthermore, they demanded a 10% cancellation fee which added to my frustration and anger.

I feel strongly about this experience and want to warn other potential customers who are planning to shop with Kalyan or any other brand associated with Candere. My advice is to stay away from them, as they are just looting people's hard-earned money and treating their customers with disrespect.

In conclusion, I do not recommend Candere By Kalyan Jewellers (candere.com) to anyone and suggest finding a more reliable and trustworthy platform for your jewellery needs.

It's a real shame to hear about the negative experience that this individual had with Candere By Kalyan Jewelers. It sounds like the order has been delayed for over 25 days and has still not been shipped. When they reached out to customer support, they were only able to speak with one agent named Jitesh. Unfortunately, it seems that Jitesh did not provide adequate customer service and even made false promises about when the order would arrive.

It's understandable that this customer is incredibly frustrated with the situation. They have invested their hard-earned money into this purchase and expect to receive their product in a timely manner. The fact that they have been given multiple deadlines for delivery, only to have them all pass without any update or action taken, is unacceptable.

The customer has expressed their intention to escalate the situation legally, which is certainly within their rights. It's clear that they have been let down by this experience and do not plan on giving up until the issue is resolved.

Overall, it's disappointing to see a company like Candere By Kalyan Jewelers fall short in terms of customer service and delivery times. Hopefully, they will learn from this experience and work harder to provide better support to their customers in the future.