Capital One
Reviews and Complaints

I D. Alvira; am reporting that on 04/08/2022 was called up by a scammer who impost himself as a representative from ebay. The scammer stole $767.80 from my 3921 account and capital one says nothing can be done by them in getting my money back to me. I'm a victim of a FRAUDULENT activity, and don't want to help me to get my money. It happen to fast.

I want to know why my card was cancelled! My bill is always paid in full... Stephen owen, last four of my card,6334, last four of my soc, 4403.. Address 440 atlantic ave, east rockaway, ny, 11518, [protected], home,[protected] cell..

As of today, [protected], all my payments are being rejected from companys who have my assigned c/c number -6334, I know my card is paid in full, so I need help asap...

i applied for a credit card and i did not get what i applied for and I Have been trying to reach out to someone who can help but everyone is defensive especially that the

Agent did not tell me anything

I feel like it was deceptive

i applied for a credit card with 200$ cash rewards if i spend 500$ in 3 month

and i did notget it

On 3/30/2022 I called capital one to inquire as to why I was charged a late fee of $29.00 and interest of $7.27. I called my bank (Citizens) who then assured me (and sent me a letter verifying) that a check had indeed been sent on the third of March for the total of $438.78. Due date was and is on 3/11/2022. Capital One claimed that the check was received on 3/14/2022. In speaking with a manager (capital one) she agreed that the check was sent out in sufficient time to have been received by the due date of 3/11/2022. The manager (capital one) then removed the charges (fees of $29.00 and $7.27 interest). This action (removal of fees) then bought my account to $0.00 balance. On the following month's statement I was billed for $24.56 (my new charges) plus a fee charge of $29.00 and interest of $.30. I called Capital one for information as to why I was being charged new fees for the present billing when my account had a zero or paid in full balance for last month. I was told that since I did not pay the minimum payment due ($29) per the statement, although my account had no balance since the Capital One manager had removed the previous months charges. I was told that I was responsible for the "minimum amount due" even though with the removal of the previous fees my account was at a zero balance.

With the above action by Capital One I will no longer do business with Williams Sonoma and of course cancel my Williams Sonoma Capital One card and close my Williams Sonoma account.

Capital one bank they are jag offs if you care about your credit file s they screw you. Even if your a good paying customer/ and easy to beat in court. They are sneeky liars and back stabbers and lie when your payments are recieved and tell transunion the same [censored] too 30 60- 90 days late keep close look at your reports trust me they make your scores fall mine were 716 now they are at 683 they call electronic payments late often and must be jealous of people with good credit dont let them change ok payment to late and they lie during an investigaton with transunon your disputed items and say your late any ways and if your in that 2019 breach like me. First they dont believe anything you say from location in salt lake city. Right now I cant believe the stuff they do just like transunion. I opted out for 7yrs on credit cards. Such a headache go to rocket lawyer and sue them or a lawsuit you will feel the way I did they don deserve any better. I paid $73 for [censored] company and transunion [censored] them.

My debit card was duplicated in Roanoke, Virginia at Kroger store last year. I live in Dallas, Texas and have never been to Roanoke, Virginia. They charged $50.00 3 times and I disputed it three times and they won't give me my money back! I even worked with the Roanoke County Police Department and they verified the card was used in Roanoke. However Capital One said I used it online which is impossible. They stole my $150.00 and I have banked with them for 10 years. I keep my account open in hope I can get my money back some day.

capital one back Seralago Hotel & Suites Main Gate East they did steal my I.D. and credit card ( capital one silver card) and we did not get service. we tried to get service are room was never ready so we went to other hotel. stay had to pay for Seralago Hotel and priceline back them. do not use priceline or this hotel. they well back hotel and rip you off. good luck with priceline and this hotel LOL you need more then luck.

I made a reservation for car rental with Capital One Venture X because the venture X has a benefit with Hertz for President's Circle.

So I made a car reservation on Capital one travel website

I want to get benefit for Hertz, I tried to put my Hertz loyalty No. but the Capital One system didn't allow me, so I call to Capital One service center, the Rep. tired to reservation but he couldn't and ask his supervisor and they said system error and fix it. But still they are not fix it even over several weeks!

So I made a reservation WITHOUT the loyalty no. if I want to lower price I can to with other company but I want to the benefit so I paid more than $35 in order to book with Hertz!

Later, I want to put the loyalty no. to my reservation by calling to Hertz directly based on Capital One's advice HOWEVER I couldn't, because if I put my loyalty No, I need to pay 3 times more.

I called again to Capital One, they said they cannot help!

The system error is the customer's resposibiliby? NO!

OMG, they advertised with this benefit but I couldn't use it?

I can't believe it.

I've had an account for years now, but it seems they are closing their access gradually. First, they closed all the branches near me... have to go 50 miles to find the nearest branch. Then they upgraded their app over and over until I was upgraded out of access because my phone wasn't compatible. Then several months ago, my usual access to the online website wouldn't work, and I was sent to another sign in from the website. Going directly to CapitalOne.com led me down the same 2 step path. That worked for a while until today, when the message said that something was different and they had to verify my identity. I'm using the same laptop, same internet access. I don't want to have to verify using a phone number, and I am unable to access the mobile app. this is a crappy way to treat your customers ! The rep I spoke with had no explanation why the changes in the website and access. Unless the access is fixed so that an email can be used, I am looking elsewhere to move my money. it's worth the hour ride.

I drove in person to a Capital One Cafe to pay my credit card on time which was due by April 12th (as stated on my main page within the Cap. One website). I arrived & with a woman who worked at the Capital One Cafe I paid my balance due $66.00 cash at a Capital One Cafe of which I have a receipt dated 04-12-2022 at 6:43pm - yet the online system is charging me $35 late fee and still acting like it's processing a day later acting like I'm late. I called today and spoke to supervisor named Lissa (WFC085) expressing that I specifically drove 25 minutes to a Capital One cafe & deposited it with a Capital One real human banker who worked there in person with cash so that it would be on time for April 12th & how I have the receipt requesting A) the fee be removed, B) for it to process. She refused to do anything whatsoever and at one time when I couldn't understand what she was saying I tried to tell her... to please expressed I didn't hear her --- she completely ignored me to a ridiculous rude point & just kept reading her script like a robot. Then proceeded to try to state that because I had been given a fee back in January she wouldn't do it - so I asked if I could speak to anyone else because this is not January - this is a separate situation. The front of my main only CO page does "NOT" disclose that a payment must be made by 8pm "EST" which is what Lissa said was required... The front page on my CO page only says payment due by "April 12" - Well... I did make the payment April 12 - the cash was in your bank Cafe at 6:43pm - it was not a cheque, travelers check, money order or online payment... it was cash right into Cap. One Cafe on April 12th & All I am requesting is the $35 dollar fee be removed. That would be the easiest thing. I believe the public will agree that it is unreasonable & unfair to charge a customer $35. when I paid on the same calendar date that I was requested to pay - especially when it is not disclosed that it must be by EST on the main page of Capital One where I get my monthly payment information. (It only says pay by April 12th) - PERIOD.

I made an early payment due to going into the hospital for medical reasons. I made my payment on the 22nd of march to cover April's payments. Now my payment date has been moved from the 1st of May to the 17ths of April and it says the payment due is for April. I have always made my payments on time and for more that was due. I did not know that that the cycle ended on the 22nd of the month. This is not right and should not be held against me for paying early. I am beginning to think Capitol One is not reputable and is cheating its customers for being on time and preparing ahead to cover another month's payments. Please reconsider my payment date and return it to the 1st of each month.

Capital one repossessed my vehicle in October of 21 due to job loss I was unable to make the payments. I tried refinancing my loan and was not able to since capital one doesn't allow it. I paid $1200 to bring my account current and went to go pick up my vehicle which wouldn't start and the title was not in my name at the time in December. If I would have been pulled over driving this home the car would look stolen. I had to leave the vehicle at the auction lot to be picked up later. The auction lot then had my vehicle towed and capital one couldn't find out where. Towards the end of January I got a bunch of checks and a blank title from capital one to put the title back in my name. At which time I would have been another 3 months late on the loan. I have been told that it would move back into repossession and I would have to pay the difference. Now in April '22 my online account still does not reflect this, the title is not in my name since I have no way of getting to a DMV for this, and capital one continues to call asking if I have the vehicle. The auction lot has had the vehicle the entire time and I am not paying for a vehicle I do not have.

I received an email today to call Capital One to verify a suspected purchase. I called them and verified the purchase was mine. I verified other purchases to be sure there were no other issues. Nothing was fraudulent, all purchases were mine. I was then told by a representative that my Capital One business card needed to be shut down due to fraudulent activity. I told the representative that we just verified the purchase, and there was no fraud. He told me there was no other choice. The system said they must. I then talked to a supervisor, she told me they could not reinstate my card the system would not let them. Over my strongest objections, she said they must send me a new card/number. THIS WAS MY BUSINESS CARD! I have customers waiting! Now I must change my card info with many, many vendors/autopay options. I have been doing business with this card and company for 12+ years, this is the first real issue but it is inexcusable to shut a card down with NO evidence of fraudulent activity. No missed payments. All against my wishes and nothing showing a reason why they must shut it down.

On my credit card I complain someone use my card charge my card of th amount of $151 dollar I report it to capital one company what they? That giving me a credit to my account of the amount of they taking out I am not sure what happen I contact the company who charge my credit card account they return my money? And my balance on my account is $ 89.21 dollar that I alrady made a payment $50 dollar on my monthly is $25 dollar a month and when I check my account my balance when $227? So ask happen to the money has company return to my account the this money is gone capital credit card stealing money and charge me again I call the costumer froude they told me that capital credit card took the money that other company return to my account capital credit company took that money and charge me again to my credit card steated of return my money to my account and capital charge me another $177. Dollar more than the company who charge my capital on took my money for my credit card and charg me $ 177. Dollat that they wanted me to repay them back to my account? For 20 year I have credit card limit $500 hundred untel today I been scam

I viewed my online statement today 4/3/2022 and saw 2 $25 late fees on my statement one for February and one for March let me say I was shocked, I have never been late on my paymentS I either pay of the balance owed or pay double the payment amount. I’m on a fixed income and always get paid on the third day of the month and always pay my bills on that day. I called Capital One and asked why was I charged a late fee for February & March and was told it was because I paid to early the payments are due on the 28th and I pay on the 3rd. Keep in mind that I have had my card for over a year and have always paid on the 3rd of the month with no late fees until now. I won’t pay these fees because I’m not late. I’m being penalized for making my payments early.

Capital One is falsely and inaccurately reporting payment history to the Credit Bureaus! DO NOT GET A CARD THROUGH THEM. FIND ANOTHER CREDIT CARD COMPANY.

I have disputed what has been reported Credit Bureaus. I have automatic payments set up on my account. I have not been late and I pay over the amount that is due. Capital One will not make the correction nor will they (like other companies) provide something in writing to upload to the credit bureaus site with out a customer having to print off their statement and physically mailing the information to P.O. BOX 31293 Salt Lake City, UTah [protected] as Luis BULP763, Manager has expressed in the last call of 5 previously calls. The previous 4 calls I was told to dispute late payments only to check 30 days later to find no changes were made.

Are they purposely sending false information to the credit bureaus? I believe they are illegally reporting inaccurate information.

Capital One closed my account and kept my money that I sent in on a secured credit card. After six months of keeping my utilization under 20%. They then sent a letter saying, ..."we understand you'd like us to permanently credit your account." Therefore, keeping my money, reporting inaccurate on my credit report, closing dispute before giving my money back that the merchant released, to name a few. Why would I allow a $54+ billion-dollar company to keep my monies? This is why they keep getting sued! I will be getting legal consultation!

I feel Capitol One is the worst credit card in history . I have been a client for over 7 hrs . I have tried to request a lower interest rate and no one would work with me . I have had several credit cards for fewer years who has definitely worked with me and lowered my interest rates . I have recently had a payoff check to capitol one come up missing , when all other creditors received their checks. Due to this Capitol One has charged me a late payment fee and has refused to remove it . I'm so done with Capitol 1 and I will definitely voice my disapproval on every platform I can regarding the services you offer .

I purchased a car from Malone's auto. I am an African American Female. My credit was Fair. This car was purchased during the 4th of July Holiday. Capital one did not notify the payment was due until it was too late. The payment for the car was August 9, 2021. Yet, I bought the car July 4, 2022. I put down 10k on the car. Therefore, I was told the car note due date would not be until Sept 4th, 2021.

Nevertheless, I have several credit cards with Capital one which are paid on time. Yet, I called Capital One to explained, I was in a car accident where I was hit by a truck by a driver who only had a passport no license. My insurance company paid for the car in full. Instead of Capital One giving me a break. They reported the car as 60 days late which it was not. I disputed it. The it went to 30 days late. Please explain why does Banks hate African Americans so much? Yet, you use African American celebrities to lure us to your product. Capital One has the highest interest rates on all of their credit cards and cars. Capital One was charging me five times the cost of the car amount. Yet, instead of making a good customer service move and giving a Special Education Teacher a break they decided to lower my credit score by placing 30 days late for three months and closing the car out completely. Once I pay off my credit cards with Capital one. I am going to stick with a credit Union. This is the worst experience and I will never use Capital one again.

3/15/22 Spent 26 minutes on the phone with a representative attempting to find our why I cannot wire transfer my funds to close a real estate account. The person said that I had changed my phone number and the system needs time to verify the number. I have in the past and continue to receive test messages from this institution. I have never changed my phone number.

3/16/22 Spent 45 minutes with a representative specializing in wire transfer who could not do anything for me. He did repeat the above as I did.

3/16/22 Spent 26 minitues on the phone with a representative trying to brainstorm a solution. Came up with an attempt to set up a new joint account with my significant other and transfer the money there. Again was denied because when my phone number was entered in the application process verification was denied.

In all cases I have never changed my phone number. We attempted all solutions and they all failed. I will sue the company for damages if I am unable to wire funds.