Capital One
Reviews and Complaints

Glendale, CO at approximately 625 pm 3/31/23. I proceeded to take $800 from my checking account at a capitol one ATM inside of a target. The machine proceeded to tell me to remove my money from the slot where it’s supposed to come out & it also gave a timer on the screen that was counting down and kept telling me to remove my money. The slot never opened. The timer ran out, and the ATM kept my money. I immediately called capital one customer service. The agent told me that they would open up a claim and that it would take 10 days for the investigation to complete. I normally would not have an issue with the timeframe if I knew that I was going to get the $800 back and if that money wasn’t for rent that is due on April 5th 2023. When I called and spoke to a supervisor, of course he kept apologizing and that unfortunately he couldn’t do anything because this is capital one’s policies. It’s unfortunate that because of these policies and again the ATM problem isn’t mine. Because they don’t have an actual bank and I cannot go in with the clerk and get my money in person I have to rely on ATMs and when these ATMs don’t work, the consumer is screwed. I’m not sure if this is going to help at all maybe somebody will call me. Somebody will fix my problem or maybe even credit me $800 like other normal banks do but doubtful

Thank you for the terrible responses and terrible customer service you have provided. at the dispute department.

I have closed my account with capital one and have turned this matter over to the BBB for their investigations.

Thanks for nothing! Thank you for all your empty platitudes! You people must take platitudes 101 in your training. You're full of them!

I will be writing reviews about your custom service on the internet so people can see for themselves how you do business. PLATITUDES!

Craig Prevost

Today 03/29/2023,the capital one app started asking for a mobile code every time I opened it. This was odd but I entered the code each time and was able to access my account. Then I tried to open it and I'm greeted with a message saying that my account has been locked 24 hours due to too many code requests. I completely understand locking someone out if multiple codes are sent but if every single code is used and the app has gone into some mode where it requires it for every single access, this is not acceptable.

To add insult to injury, the app tells you to call for help with the issue. When you call, you are told there is nothing that can be done. No one can help. Once your account is locked, not a single employee anywhere in the organization can unlock it. No one can tell me why the app is asking for a code over and over so this could happen again tomorrow. The solution offered? - Call if I have too many questions about my account when its asking for the code each time.

My sister passed away and as the sole family member I picked up her car, one that was bought way back in 2005 with a loan from Onyx Acpt Corp. which in turn was bought out by Capital One. The loan was paid off a long time ago but Onyx Acpt Corp never sent her the pink slip and I need the lean release notorization from you so that I can get tags from the DMV. My sisters name was: Deborah S. McFarlan 5259 Rex Ave. San Diego, Ca. 93449. Her car was a 1998 Ford Escort, Vin No. 3FAKP 1132 WR 260918 with a Calif. Lic. No. 4CRF643. The Onyx Acpt Corp. was located at 27051 Towne Ctr. Dr. Foothill Ranch, Ca. 92610. I really need that lean release mailed to me, for I've already gotten a ticket from my local police for late tags. My cousin had called and talked to somebody at Capitol One about this in Nov. 7 or 8, 2022 about the lien release and I thought that the matter had been fixed but I've not gotten any paper work from you. Please, please help me in this long over due pink slip being delivered.

CapitalOne/Walmart placed fraudulent charges on my credit card. Late fees, interest fees and an explained at this time $323.46, They refuse to remove any of these charges. There is a mysterious December statement never mailed to me and supposed to have been mailed. I cannot locate it online either. That is the statement with original charges. The statement I received had on it, Jan 2023 instead of Dec 2022. They are damaging my credit rating and auto insurance

Every since February 25th all my three credit cards have been hacked. Then the replacement credit card was hacked. After I got a new credit card, I received three calls from a representative claiming he was from capital one and give him my credit card number and now that one is hacked. I now have my special fraudulent counselor that I will go to for now on because the people in Capital one have no idea what they are doing. They are lying to me and making me feel as if I am the criminal and truthfully I don't know who is really working that is honest enough to talk to except the fraudulent counselor. What are you all doing?

I disputed a charge on my Capital One card from Hertz car rental (and paid for all extra insurances provided by Hertz), as the rental was stolen from me and I provided Hertz with ample documents. The police found the car in another state and at that time Hertz charged me 10k. My credit limit was $1000. I provided Capital One with the same documents I gave to Hertz as well as a logo'd Hertz form for a stolen vehicle.

Capital One immediately denied my dispute and allowed Hertz to charge me 10k. I asked for pre-arbitration or arbitration and Capital One told me "NO".

I believe that due to Capital One and Hertz having a business association together they do not care about me with a $1000 limit to screw over as they kept telling me I need provide "a" document- I did. "b" document- i did "c" document- id did, each time to be immediately denied but each time customer svc. told me they needed something different than the person I spoke with before prior.

in the month janary febuary capital one stop payment checks without my permit. the funds were in the account cover the checks. Due to there unprofessal this affair home , city gas water billed ,other billled to be pay. i have majors returned checks fees , for something I DONOT PUT OR REQUESTED ,SIGN STOP PAYMENT . Have taiked customer rep and branch rep it donot care or listen. i have been with bank for over ten years.

On March 18, 2023, I planned a surprise party for my wife at the Derby Restaurant, as it was her birthday. I invited several friends and family to celebrate with us. To avoid any issues with using my Capital One credit card, I called the phone number on the back of the card and asked the representative to check if there were any holds on the card. The representative confirmed that there were no holds and I could use the card without any problem. Unfortunately, when it was time to pay the $500.00 bill, I discovered that my card had been declined.

I was embarrassed and confused. I informed the waiter that it must have been a mistake and that I would call Capital One to sort it out. After a 45-minute wait on the phone, I explained the situation to the agent, who asked me to verify my identity. I explained that I had already gone through this process earlier, but the agent insisted that I do it again. I complied and was eventually cleared, but then the agent told me that their computer was not refreshing, and transferred me to a closed line.

I had no cash on me, assuming that I could pay with my credit card as previously confirmed by the representative. I was afraid of going to jail for not paying my bill. I asked the manager if I could leave my wife and go to the nearest bank to withdraw the money. He agreed, and I rushed to the bank and got the money to pay the bill.

Later, I spoke with Capital One's customer service supervisors and requested to listen to the recording of my conversation with the agent. However, they refused to do so. I explained that I had called twice to make sure I wouldn't have any issues and that the tapes would confirm what the representatives had told me. They also mentioned that an email was sent to clear the transaction, but we had no way to access that email, and they didn't clear it when I called.

Overall, I felt that Capital One put me in an embarrassing and illegal situation. If the manager hadn't allowed me to go to the bank, I could have gone to jail for not paying my bill.

Capital One Bank received a cashier's check paying off my platinum card on [protected] and cashed that check to apply to the account. They did not apply it for almost a month still charging me finance fees. Had to hire an attorney. When they got around to applying the check on 3-14-23, they added that payment 2xs. Still charging me a finance fee. After calling them yet again about the double credit they said they would fix that. Checking my statement today [protected], they did it again! The same exact thing and charged me more in interest charges.

Hello

I am Heidi Goodey and I have a checking account with you. I been trying to get a replacement card for my dad that is blind and 99 in a nursing home. I pay his monthly bill and use for when he wants to dine out or essentials. I had his card when I thought I had lost it, so I canceled it. I found it but they were going to send him a replacement. I had called several times to see where it was at.

I couldn't get thru the verification because he no longer has a cell phone and I sent Capital one a copy of his state used license and they still won't except our cell phone numbers. They were going to email me to send the ID back on a link of which I never got. My Dad's account is separate, and he has had it for some time now. it is a Visa [protected]. under Gerald J. Kelleher and the bill goes to my address 805 Tuscany Ln, Carlsbad, n.m. 88220.

Please help me with this manor or send me the link to finish

thanks

Heidi K. Goodey

I was scammed by air tkt on january 10, 2023

i was highjacked while trying to purchase spirit tickets, bu air tkt. When i tried to purchase airline tickets for my mother's funeral, i recieved an error message twice so i aborted the transaction. I then went to spirit directly and successfully purchased tickets. Later that evening on january 10th at 1:00 pm, i recieved a call from air tkt that they original transaction whent thru. I explained that i did not need teir services and was told that the transaction could not be cancelled. I immediately called worthless capital one and started a claim. Now capital one says that air tkt told them i was sent tickets via email. I have no correspondence from air tkt, never recied any tickets or vouchers and i was billed $641.54 and capital one refuses to do anything!

both are worthless, buyer beware how dare they charge for services or products never recieved. I cancelled the credit card and requested the alledged proof and capital one refused to give me this. I looked online and all emailes and nothing has ever been recieved from air tkt. They apprear to be a scam

I have already reached out multiple times about fraudulent activity on my account. I don't understand how and why the fraud department put the same fraudulent charge back on to my account 3 months later?. My account was hit with 4 charges at the same time. They were all credited back and then 1 bounces back 3 months later. They were all from different online websites and states. One was in California, the other Idaho, and New York. I live and reside in Galveston Texas and I have never in my life purchased anything from these states or ever visited them. I am totally 100% fed up with speaking to 4 supervisors and still I cant get credited back. So when I get paid on the 15th Ill I will make sure to not have my hard earned check direct deposited. I will pay off my credit card balance and close all my accounts. I feel cheated and I am extremely disappointed in Capital one and the Fraud Department. It appears that Capital one and its team value and respect bad people and scammerso ver their own clientele. I shouldn't have to beg for my stolen money to be applied to my account. If someone wants to help assist in this matter , just maybe I will keep my account open. If not I will make sure to tell all of my clients, staff that works under me, friends and family not to trust capital one because their money is not safe.

One last thing I did my own research and found out the man by the name of Clinton Baker is the Registered Agent on file for this company and he is located at 2637 S Vineyard St, Nampa, ID [protected]. I strongly believe he is in Cahoots to steal money from The public. Maybe the Fraud Department should investigate him and not me. Thank you Veronica

Capital one has questionable credit card practices. I was approved for a card, after uploading documents to verify my identity. Card arrives, the a person with a very heavy foreign accent asked my for proof of identity again. This time they want my SScard, passport and proof of residence, to be uploaded via a link they will email. Not comfortable, I suggested uploading the document on the Capital one website. That was not an option. I refused the card. When I attempted to call the corporate office, the automated system said that there are 3 accounts with that SS#. I only applied once and just refused the card. What should I do.

My name is Jennifer Tyus, I've been a customer since 2014. capital one restricted my card. and closed it. If something isn't done about this, I will not make payments on this card again. My credit will not be destroyed. If the company don't reissue me a new card, I won't continue to make payments no more. All mail to me will be destroyed Capital one shouldn't treat me like this. A manager can call me about this. [protected]

been trying to close out my account and it has been an absolute nightmare. I am 75 who does not understand tec so i enlisted the help of my grandson to help with the codes, and computer stuff. capitol one does not exist in my area drove all over the place never finding one maned place. wasted hours on the phone with foreigners who were absolutely useless, at least they tried and when you ask to go state side they get upset, angry, refuse to help in any way want you to hang up and start all over.

I want capitol one out of my life, its a horrible situation, now i am starting to believe its being done on purpose in an effort to keep my money. I asked them to mail me closure papers as i want capitol one gone. I would not recommend capitol one to any one and they refused.

They claim its security at 75 years old and with a few hundred dollars in the bank they have sucked up all my energy, wasted my time witch i am sure they probably do to alot of people just so they can keep your money not allowing you to close your account

On March 2nd, 2023

I logged into my Capital One online banking only to learn that my Checking account had "Account Permanently Restricted" message.

Unsure of what that exactly meant, I immediately contacted customer support both via online chat and phone.

I was unaware of the negative balance of $16.52 on my account prior to logging in. I was informed by the representative that once any money deposits into my account and covers the small negative amount, the account will then be closed and i will not be able to retrieve or access any of the funds deposited. Not a fair policy at all! I was hoping to simply pay and clear the negative balance today but was not even given a fair opportunity to do just that! The deposit I am expecting is my tax refund, so if the account is closed, I'm going to be in a financial hole because I will not be able to receive the money, I am so desperately depending on to better my current circumstances.

On 3/1/23 I contacted capital one to resolve an old credit card debt that was labeled as a permanent hardship. Capital One did graciously accept a lower settlement offer however refused to send any proof of my payment reflecting the new balance as $0 for 22 days. They claimed it is because “payments can be returned up to 22 days”. I paid the balance from a Capital One Bank account. They can see the money in their account! The payment was taken from the account and cleared, yet I’m still refused any proof for 22 days. I need this proof to get into a home in 30 days. I cannot wait 22 days for proof.

Your customer has lied I have proof I have made phone call after phone call about this and no one can or is willing to help me, your customer has collected money from my family as well as your company for what she states as fraud on oct 20, 2022 she made a willing purchase of 500.00 dollars to an electric bill in louisiana for her son, which he gave her the cash back for then she turned around and reported it as fraud and had the money taken off our account after we paid her for this purchase and have proof of all of this! Donna lamb is a snake and this company has allowed her to do this knowing ive tried several differnt ways to provide proof! Of this where she states exactly whats being charged how much and what for! She tried to have my familys power shut off and slandered my familys name by stating we were commiting fraud when in fact it is her! Fix this! Its not right and very sad! [protected]@gmail.com willing to provide proof she needs to be caught and punished not my family and our children!

On Feb 23rd I logged into my Capital One account and noticed the account had been Restricted with N/A shown as Credit available. I called Cap One and inquired why. I was told the agent could not see why the account was restricted but said it was due to a FRAUD concern. Despite the fact I was calling from the phone number associated with my account and had to give the last 4 of my SSN they insisted I needed to prove my identity by e-mailing a copy of my Drivers License. I did not agree this was necessary as I could provide whatever info they needed over the phone.

Capital One did not call me if there was a FRAUD issue with my account, or prior to Restricting it's use. They HAVE called in the past when concerns about duplicate charges have occurred.

I will not e-mail my Drivers License to capital One to prove my identity. I did not provide a copy for opening this account. There are a multitude of ways to confirm and account holder's identity.

Despite a number of attempts to get this resolved the Customer Reps will do nothing.