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CB Banks Capital One Capital one card
Capital One

Capital One review: Capital one card

W
Author of the review
3:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My credit card balance in the amount of $636.96 was due 9/17/23. I paid $700.00 on 9/18/23 which was 1 day late. I pay this card in full, on time, every month. My next payment was due 10/17/23, in the amount of $1371.02 including late fees and interest in the amount of $56.41 from the previous month. This payment (due date 10/17/23) was made on 10/10/23. I spoke with a customer service rep to make sure this was the balance in full & paid this amount in full using funds from my bank and with my reward balance. I did not plan to use this card very much in the future. Today, October 31, 2023, I called to make sure they had the correct mailing address and had the address changed, so I would receive statements. I had 2 accounts that are paid through this card that total $49.99 this was all that had been charged and the payment wasn't even due until November 17, 2023. They said it would be $61.80 to pay this in full, but they would continue to charge interest even if I paid it off. They also said interest would continue to accrue. I had $49.00 reversed and I still owe them 99 cents. That is all I intend to pay.

Desired outcome: I do not want to pay interest on zero dollars. I have a balance of $0.99 and that is all I should have to pay.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
    +1 (877) 383-4802
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    General Customer Service
    +1 (800) 227-4825
    +1 (800) 227-4825
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    Credit Card Accounts
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    Small Business Banking Products
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    Capital One Bank Products
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Capital One contacts
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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