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Capital One

Capital One review: Capital One Travel

D
Author of the review
7:51 pm EST
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Dear Mr. Fairbank,

I wanted to let you know of my recent problem with Capital one Travel. I have been a customer of Capital One for a while now and have used Capital one Travel so I can enjoy my rewards.

Recently I "price froze" a trip to Phoenix as I suspected my Jayhawks were going to a Bowl game there. I froze the price until today at 8:30. I got all of my affairs in order to make this happen and at 8 started to get the reservations straightened out. I went through the portal and reserved the seats etc. (I am sure you don't have to worry about these details) but I do. Then I got an error message to try again, I did reserved everything then it regurgitated the same error message, I then took a picture of this for proof that I did my part.

I then called by the time Capital one travel got involved on the phone they told me my price expired at 8:30! Nothing could be done? I thought this was some sick joke. The price rose more than triple !

I do not think Capital one travel is anywhere comparable to your company and you should not let them tarnish your good name "Capital One" . All the people I dealt with at Capital one travel read through the same script and it was not a pleasant experience.

Ash at Capital One (your company) empathized with me but no tickets to Phoenix to see my son and the Jayhawks for the bowl game !

What is in my Wallet?

Two capital one cards...sadly

Sincerely,

Stuart Holiday

[protected]

Claimed loss: 2000.00

Desired outcome: Tickets to Phoenix as promised.

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    Nov 12, 2024
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