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Capital One

Capital One review: Credit card

T
Author of the review
6:18 pm EDT
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I purchased chips for WSOP thru my CC with Capital One. Apple is the 3rd party biller. I had a dispute with WSOP (they are in China) and I couldn't find a way to reach them. I purchased a chip package, and between my iphone and them, the package chips and other things included in the package never dowloaded, yet I got charged.I filed a complaint with both Capital One and with Apple. Capital One adjusted off the charge.Once that was adjusted off, I still had an account with WSOP, but they removed all of my rings, bracelets, and chips I had. They took me from a Master Player down to the lowest player. So all of the sudden I am playing and they put me back to the Master level, where once again I purchased chip packages.I played everyday. So, I got in in the morning, but that afternoon I got a message from them that my account had been disabled. You can't get an answer from their email address for WSOP in CHINA. So I turned to Apple and Capital one for help. The bottom line wth Capital one was, that even though I made the purchases to get everything I had, and WSOP took it all away, they WOULD NOT adjust off the charges I made to them, to something they took away from me. Switching to Discover, and Capital One, can sit and spin, and write off 622 in 7 years. I refer people to them all of the time. That is stopping. Friends I have turned onto Capital One, are also going to be going to Discover which has so much more going for it. Bye Capital One. I will never be back. Agents are arguementative, even though my situation is cut and dry, and they are forcing me to pay for the charges for something that was tooken away from me for no reason.

Desired outcome: I want those charges removed

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
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    Credit Card Accounts
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    Small Business Banking Products
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    Capital One Bank Products
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    Capital One 360 Products
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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