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CB Banks Capital One Denied access to my money
Capital One

Capital One review: Denied access to my money

R
Author of the review
1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I received an email from Capital One, Sunday, August 27th saying there was suspicious activity on my account and would i authorize a payment for $34.95. If not, click on this link. I clicked on the link and denied the transaction.

What Capital One doesn’t tell you, isthat when you do that your card is now blocked. Meaning, you can no longer use the card for anything. Capital One blocks any and all further transactions on your card. If they’re going to do that, they’d better give me some way to access my money. I choose not to use credit cards. Most places of business no longer accept checks. I can’t use my debit card to withdraw cash from an ATM. So, how am i supposed to eat, buy gas, pay bills, do the laundry? How am I supposed to live?

The soonest i can get a replacement card is 3 business days. They will not send a replacement card over night. They say they don’t have that option.

I guess this means Capital One doesn't have enough money to pay for an overnight delivery. Poor Cap 1.

Capital One does not provide an alternate way for me to access MY money.

This is unacceptable.

Probably illegal.

Definitely unethical and immoral.

Desired outcome: I don’t want a meaningless apology.I want Capital One to give me a $100 gift card for not providing me a way to access my money. This is another example of a dumb decision by a corporation.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
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    Credit Card Accounts
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    Capital One Bank Products
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    Capital One 360 Products
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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