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CB Banks Capital One Disputing damaged merchandise
Capital One

Capital One review: Disputing damaged merchandise

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4:58 pm EDT
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I was the winning bid on Liquidation.com for what was listed as 21,883.00 of shelf pulls from Walgreens. After pay the bid plus taxes I received another notice that I have to pay over 1300.00 for shipping. Once I received the merchandise I took inventory and not only was items missing but most all of the chocolate was melted and old. I also found that the 21,883 MSRP was a fraud, for instance a 5.5 oz can of Pringles 27.85, the MSRP was grossly inflated. After getting no help from the merchant I disputed the transaction with Capital One. They send me an email over a week after filing the claim and needed me to provide them the original bill of sale, also a copy of the return policy, and give 5 days to provide it. this information was provided when I started the dispute. Furthermore I provided evidence of the fraudlant MSRP amount, that alone would warrant the claim being ruled in my favor. I believe that Cap One is paving the way to deny my dispute. But I am prepared for it and will take necessary steps to hold Cap One equally responsible

Desired outcome: Meechant pick up the pallet, and my account be credited the full amount

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
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    USA and Canada
    +1 (877) 383-4802
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    Auto Financing
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    Home Equity
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    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
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    United Kingdom
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    +1 (800) 304-9102
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    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
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    Nov 12, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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