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You people are the worst to have to deal with for resolving issues!
I have spoken to several people, in several different departments, over the past 2 weeks to try to simply obtain the documentation on the transaction in question - I need documented proof that the payment you presented to the Payee, at my instruction, was presented on a specific date and time, and the payment (physical check, I am told) was returned on a specific data and time - I want the electronic date/timestamps of each step of this transaction plus copies of the front and back of the supposed physical check.
You are after all a bank, and banks are required to keep detailed records of all transactions.
DO NOT respond with the garbage below (three times you have done this) - I want documentation.
Paul R Williams
On 11/17/23 13:13, [protected]@capitalone360.com wrote:
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> Re: Claim [protected] for your account ending in 0808
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> Paul Williams,
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> We finished researching your dispute, and following a review of all relevant bank records your claim has been denied for the following reasons:
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> We found the payment was processed correctly according to the payment instructions you set up in the Bill Pay Center.
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> The payment(s) was returned to us, and your checking account was credited on 11/02/2023.
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> To request copies of any documentation we used to make this decision, give us a call at [protected], 8 a.m.-11 p.m. ET, 7 days a week. We’ll be happy to help you.
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> Thanks for choosing Capital One®.
Claimed loss: NO claim - just want documentation!
Desired outcome: Documentation
