Cardinal Group Management
Reviews and Complaints

The complex on the campus of South Alabama set to house only students but not governed by campus housing, giving little to no oversite. That being said I have a child living in this complex which is infested with termites. This has been an ongoing problem with no resolution someone needs to address this immediately noone seems concerned about the safety and inconvenience to these kids.

I've lived at an apartment complex owned by them for 7+ months no issues. Then recently, they decided to transfer many people's apartments and roommates all within 24 hours. Despite saying they were going to sanitize and clean the rooms people were moving into, the room I received had the closet door off the wall and trash all over the floor. The surfaces were also obviously not wiped down as well. I tried going to the office, but no one with any authority was at work during the day they decided to move people. They gave me the email address to the community manager, but I have yet to receive a useful email in reply.

Due to Covid and the University closing in person classes late spring/summer 2020, my freshman in college gave Cardinal 3 months notice PRIOR to the moving date for the fall semester. So she never moved in, we communicated this to every level (local and corporate) all the way up to CEO. Thought it was a non issue as we never got an invoice or any communication and they showed compassion due to Covid. Well, we were wrong as we got a call from a collection agency today saying that we owe them $10,000 for a years worth of rent even though she never moved in. Total sham and cold leadership team at local and corporate level.

I lived at *** in Pittsburgh for two months, and while the apartment itself was nice as well as the location, management made living here a nightmare especially upon moving out. I do not have enough bad things to say about their shady business practices. I moved in May for work after graduating from another university and decided to take over the end of a Pitt student's lease while I searched for where I wanted to actually live. I unfortunately decided that paying a premium for a new building and furnished unit would make my life easier so I would only have to move all my belongings once. I lived hours away so I never got to see the apartment in person, only pictures that the original tenant sent and those on the website. I was informed that to do a "re-let" I would have to take the apartment "as-is". From the wording, I assumed that meant that management would not be cleaning or formally inspecting the unit when I moved in, but that the appropriate person would be held liable for damages. I took pictures of holes in the walls that were present when I moved in that are time-stamped. Upon moving out, I got a bill for nearly $400 worth of painting. I sent management the pictures and they basically told me "too bad you signed an 'as-is' agreement." I've talked to other people I know involved in real-estate who said that this is NOT what as-is means. This is also especially shady considering that they closed all amenities during COVID (which I don't disagree with), but didn't decrease rent when the amenities were a big reason many people signed leases in the first place. So after saving money not upkeeping common areas, they were still adamant about passing on a bill that I have proved I did not cause and are threatening to send me to collections. The price I got billed was also significantly different than what I was quoted what painting damages would cost (by double!). I raised this point too and they countered with a bill of the average to repaint a bedroom FOR THE ENTIRE BUILDING, not what it was to fix my specific bedroom in my specific unit. I've heard that other residents have also been charged exorbitant fees upon leaving that are significantly higher than market value. I'm not one to usually write reviews, but my experience was SO BAD that I feel the need to warn others. Moving is stressful and tedious anyway, so getting an unexpected $400 bill that wasn't your fault is really the cherry on top ? Also our air conditioner broke nearly every week and our dishwasher leaked onto the floor. Maintenance had little luck in permanently fixing the problem. Not worth the money or hassle.

I moved in 6 months ago, and this apartment has been nothing but a headache. I’ve been routinely lied to, given false promises, and neglected by management here at traverse commons in Indiana, PA. Maintenance will not fix a single issue until you beat the door down. There will be leaks, mold, pests. The apartment do NOT get cleaned. You will have the apartment “furnished” and pay extra for it but then receive janky broken pieces of furniture. The people in the office will team up against you, lie to you, and do anything to avoid solving a simple issue. We’ve been out of AC the whole time we’ve lived here while living on the top floor. Our windows are rotted. There’s no baseboards in our kitchen. There’s no window screens in any of the windows. Meanwhile I was told all of this would be done before I moved in. The bottom floor floods every time it rains and now I have pictures of the mold growth day by day that I will be bringing up to higher authorities because that raises health concerns. This whole place needs shut down so they can make the proper repairs to keep operating. Micheal Singel,in specific, from the Indiana location will not own up to anything that’s happening and will not take account for anything that’s happening. It’s sickening they can treat residents this way plus get away with it.

I park my vehicle in the garage, in a spot rented to me by the apartment complex (I am a resident at this complex). The Management Agency for this complex is routinely slow and neglectful when addressing maintenance issues and other resident concerns. Doors will remain in disrepair for weeks on end, security concerns are not addressed, elevators routinely fail, and more recently, exposed pipes have burst during cold weather. My vehicle was parked underneath a fire suppression pipe that was exposed to the elements since summer of 2020 (The suspended ceiling tile and thick fiberglass insulation were removed, exposing black mold from a previous leak, and leaving the pipe exposed to cold air. On February 19th, the pipe above my vehicle burst and large [censored] of ice and parts of the rook cause several dents and paint scrapes, as well as ruining the seal on my moon roof, causing a water leak. I reached out to the apartment manager who forwarded my concerns to the property management agency. After evaluating the quote for the cost to repair damages, they responded that the pipe burst was not their fault and they would not be willing to cover the expenses associated with repairing my vehicle ($4798.60). I maintain that a review of the apartment's maintenance records will show that negligence to perform necessary maintenance caused the pipe to burst, and caused the resulting damage to my vehicle.

This complaint is against your poorly maintained property. We viewed the model unit last fall/spring and were extremely happy based on its presentation. However, upon moving in on Wednesday, August 16, 2022, the actual apartment was a stark contrast to the model. We expected some cleaning, but the state of the unit necessitated deep cleaning, costing over $200 in supplies. The front door and bathroom were in dire condition. My fiancé, a licensed general contractor, had to undertake painting, caulking, and plumbing repairs, including removing a 2-foot hair clog from the shower. The property's management seems negligent, and the facility is in desperate need of better care. The deceptive practice of showing well-maintained model units to prospective tenants, while providing substandard living spaces, is particularly egregious. The hallways and stairs were webbed with spiderwebs, and a wasp nest near my daughter's door, which we removed, suggests the grounds are also neglected. The state of the common areas was equally disappointing. It is unacceptable and exploitative, especially towards young students, to hand over keys to an apartment in such poor condition.

My daughter resides in the Tremont Apartment Complex with three roommates. A fourth roommate, who was a mismatch for the young college students, moved out. Cardinal Group Management, the property managers, failed to consider the well-being of the students when they introduced a 54-year-old woman with a dog into the apartment. The management cites Fair Housing Law but ignores the students' comfort. They based their roommate match on an application from October , despite no clause in the lease about such a process. The woman's dog, part black lab, is a breed not permitted by the pet addendum and has already caused injury by scratching a tenant. The current tenants, feeling unsafe and uncomfortable, had no prior introduction to the new roommate. As a parent, I am appalled by the management's disregard for the students' living situation.

On 07/24/2022, I signed a Prepaid Rent Addendum, and at the time I thought I could afford it. I was depending on my Financial Aid to help cover the monthly rent with my part-time job. In August, I was unable to enroll in school. The lease doesn't state I'm responsible for rent without receiving the keys, nor finding a tenant if I don't move in. The manager didn't inform me about these responsibilities nor verify my income before lease signing. They're billing me for $1,303.00 for an apartment I've never lived in. My mother spoke with the property team and was promised an expunged lease agreement. She also got the manager's contact, but he's unresponsive to calls and emails. In my jurisdiction, it's illegal to charge for services not rendered, and I've never received the keys to the apartment. Thank you.

On May 9, my daughter's sink became clogged, filled with water, and the dishwasher had water in the bottom that would not drain. She submitted a maintenance order on May 10 and was told that repairs would be made on May 18 between 8:00am and 5:00pm. She went to the office on the afternoon of May 18 to pick up a package and asked about the repairs. The lady she spoke with in the office said she would "look into it". Her sink has still not been repaired, and there is a significant amount of mold growing inside the sink and dishwasher. The apartment also smells of rotting food. On May 21, the manager came to the apartment to check on an empty bedroom, and she said the apartment had "trash everywhere". The "trash" that she indicated were moving boxes that my roommate was using to move, 1 empty cricut box, and 1 small, empty amazon box. All of this was in the corner of the living room. The kitchen, however, was messy since dishes can't be washed. Her roommate had empty food containers on the counter, but non of it was my daughter's. That afternoon, we called the office to inquire about the sink and dishwasher not being fixed for almost 2 weeks. We were told that "the government" said that repairs could not currently be made due to Covid-19. We looked online, and most, if not all service companies are open and operating in the the Ruston area, as repairs of this nature are deemed essential services by the federal government. Later in the afternoon, my daughter received a "lease violation" notice on her door and via email. The apartment complex is required, I believe, to keep the plumbing in working order. We were told that they have no date when this problem will be addressed

I am the guarantor for a college student's lease at a property in St. Louis managed by Cardinal Group. On March 9, a maintenance request was submitted for sewage backup in her apartment. Although marked as repaired, no actual repair occurred. This issue persisted until June. Clean-up efforts were made for sewage overflow in the kitchen, but the underlying problem remained unaddressed. In early June, we informed the management of the student's intention to vacate due to uninhabitable conditions, but received no response. Communication attempts were ignored, and the management team was inaccessible. Once, I did inform a staff member of the move-out decision, who seemed to understand and promised to notify management. Post-move-out, we discovered the management had been replaced about a month prior. Additional issues included unannounced water shutoffs, internet outages during finals, and a fire alarm incident where the fire department couldn't contact management. Despite these challenges, rent was paid until the move-out. We seek the release of charges for the last month's rent and associated fees.

My daughter attends ECU and has resided at her apartment since January . I am the lease guarantor and have reached out to several people in management at her residence regarding serious maintenance and health concerns, as have her roommate and the roommate's mother. The issues include: 1) A dryer that has been inoperable for over a month without an alternative solution. 2) An air conditioner that has been broken for over a month and remains unresolved. 3) Mold and mildew in my daughter's bedroom and bathroom due to a leak from the apartment above, causing her to develop breathing issues and headaches. 4) A persistent roach infestation, despite requests for extermination. 5) Security personnel found asleep during their patrol shift, raising safety concerns, especially after a murder and a shooting in the vicinity. 6) An erroneous $50 fine for littering was issued and directly debited from my daughter's account without permission, despite our communication that the trash was not hers. 7) Trash dumpsters are constantly overflowing, leading to piles of garbage throughout the community.

Account sent to collections after numerous attempts to find out what charges were specifically for. Received 8/27 *** from Cottages. Sent email on 9/4 to email address listed in letter. Sent follow up email 9/12 requesting response. Sent certified letter 9/20 (Tracking #*** - received on 9/20 @11:24am) enclosing $25 check (as partial payment) and copies of emails previously sent. Called 9/24 spoke to someone named *** requesting return call to clarify. No response to any of the above. Received notification that account had been sent to collections on. Requested collections agency help in getting clarification for repair, received same *** (on 11/21) from collection agency that had been sent to my on 8/27. Called 11/26 asked to speak to ***, was told she was in meeting (by a young lady named River) and I would receive call back same day. No response. Called 11/27, asked to speak to ***, was told she was in meeting and would receive call back between 2-5 (Alabama time). No return call. Called 11/28 asked again to speak to ***, wanted to know where my check was. Messages relayed to me from *** thru *** (girl who answered phone) that they have my check, but do not accept partial payments. Asked why no response to my emails included with certified letter, stated they do not have emails, possibly thrown out when letter was opened. Also stated that I requested a response with my letter sent with check stating I had enclosed emails. Was told by third girl that they would check emails received that my emails were never received. I stated if I sent to wrong address that I would have sent me an email back saying undeliverable. FINALLY was told carpet was repaired due to dog damage and that the $300 dog fee is not applied to damages. Requested $25 be sent back.

I currently live in a complex owned by Cardinal Group. The complex is now renamed The Adora and it is located in ***, ***. This summer, Cardinal Group bought out a majority of the apartment complexes in my college town and my experience living and even working with Cardinal Group has been more than disturbing. I was assigned three random roommates at the beginning of the year. Right away, one of the random roommates started drama. When room assignments were released, we were told nothing is official and theres a possibility we could get moved. I took the complaint to one of the managers and she told me all of the other units were full and they cant move us around. She also said to contact her if anything else happens with the roommate and management will handle it. 2 months later, one of my random roommates had started threatening us with physical violence, made gun threats, intimidated us, tried to get people to come over to beat us up, and stunk up the townhome with marijuana and cigarette smoke. The real kicker of the story is I actually was working at the townhomes when she was threatening us. She called management directly and told them she has a firearm and is not afraid to use it and also told them she plans to beat us up and wanted to warn them if they heard anything got physical, its true. Management still refused to take her out of the home and didnt notify us (even when I was an employee) that these very scary threats were made directly to them. Because of this, they were in violation of the lease that I signed for many reasons. We had to get an ex parte because of managements negligence. They also refused to check our unit for the smoke because we needed proof but a police officer had walked into our unit and he said the smell hit him like a truck. Section *** addition, line L says no smoking in unit or amenities. They violated the lease they enforce.

Cardinal Group Management operates an apartment complex that has been subject to criticism. As a current resident, I am concerned about the misrepresentation of the property, inadequate management response to resident issues, health risks due to poor maintenance, and overall substandard operations. Within three weeks of tenancy, I regretted my decision to sign a lease. My negative review, complete with photos, has received significant attention, yet follow-up from the property has been lacking despite initial contact. The complex, advertised as student housing, rents to a diverse demographic, which raises questions about its target market. The presence of pests, including rodents and bugs, poses serious health concerns. Management, often run by students, fails to provide a stable and attentive environment, leading to a restrictive and monitored living experience that does not align with market standards. Recently, my apartment suffered from flooding caused by a burst pipe, and the management's response to the incident was unsatisfactory. Additionally, a serious crime occurred on the property without adequate follow-up, further highlighting the management's disregard for resident safety and well-being.

My name is [redacted] and I was a resident at a certain property in a city, state from August 24th through July 31st, 2022. My apartment number was [redacted]. Before moving in on August 24th, I paid a security deposit by money order in the amount of $765 to the front desk workers and received a receipt for this deposit. I was punctual with my rent payments and vacated the property on July 31st, 2022, adhering to the lease terms, and provided my new address to the leasing office for mail forwarding. They confirmed the update for returning my security deposit. On August 8th, 2022, I received my final move-out statement. According to an email from the property management dated August 4th, 2022, it included any pending charges and the refundable amount. The email also mentioned that my refund check would be issued within 4-6 weeks from the final statement, which contradicts state law requiring landlords to send an itemized list of damages and refund within 30 days post-occupancy. The lease agreement also specifies a 30-day period for deposit return post-lease. After 30 days from July 31st, I received neither a damages list nor any charges on my account. My deposit refund is overdue as of September 8th, 2022. Under state law, I am entitled to double my initial deposit, amounting to $1530, to be returned by September 30th, 2022, or I will pursue legal action in Small Claims Court for the sum of $1530 plus any additional costs.

I am renting a student apartment for my son at a complex with subpar conditions and management. Despite timely rent payments, unexpected utility charges keep being added post-payment. Even after requesting an itemized statement in May for these unusual charges, none was provided. A delinquent notice for January-February utilities arrived despite my son and his roommates' absence since mid-March due to the pandemic. After settling June's rent and utility overage, another urgent email demanded an extra $120 for utilities. Conversations with the manager yielded no clarity, only confusion over charges dating back to December. Attempts to escalate the issue are stonewalled by staff claiming managerial roles and denying corporate contact information. I've disputed these charges and will not pay additional fees. Their lack of professionalism and transparency, along with the facility's condition, has led us to decide against lease renewal. I demand a credit for the unwarranted $120 and the May payment, given the absence of promised documentation. This two-year ordeal has been incredibly frustrating, with no resolution or follow-up from the management.

On July 3rd we were forced to expose ourselves to CO-VID 19, threatened with physical violence, and extorted for cash after being illegally towed by the fraudulent towing company contracted by *** on behalf of Cardinal Management Group at The Ridge at Lowry Apartments. We were forced to involve the police in the tow company's actions, and they are currently under investigation by the Public Utilities Commission and Attorney General's Economic Crimes Unit, which is why I have not filed any seperate complaints against them. However, throughout the entire ordeal Cardinal Management Group failed to answer or respond to 6 separate voice mails and over a dozen emails (excluding one acknowledgement of receipt from an unrelated party) until after business hours when *** that the "situation has been resolved" and no other action would be taken by the apartment management. That is absolutely not true, and failing to provide secure parking per the terms of our lease is illegal. This is just the latest and last straw in a long list of illegal negligence by ***, with the support of her supervisor ***, that began with failing to address a dog attack on the property and repeatedly refusing to put us in contact with the dogs owner, who she knew, or to provide us with vet records and comfirmation of vaccines. Other grievances include: - Parking maintenance vehicles in the fire lane, despite numerous complaints, in a way that blocked us from pulling our own vehicles out of spots - Failure to secure the property with fully functional gates AT ANY POINT during her time as manager. - Failure to ensure nightly security patrols - Failure to discipline the maintenance personell who continue to smoke outside our appartment balcony and leave trash in the dog park - Failure to ensure trash pickup or to refund for unprovided trash services despite dozens of complaints and reports - Illegally restricting mail access for over two full weeks before the USPS intervened with new delivery methods - Illegally restricting access and use of our apartments with non-permitted fire alarm testing - Illegally restricting on-site parking for leaseholders vehicles - Failure to answer phone calls or respond to emails or phone messages in her role as community manager. - Failure to correct the three-times-a-day sprinkler use that has flooded our lawn and turned it into an ugly, stinking marsh. We have been put in physical danger by her negligence, and she has repeatedly failed to fulfill even the most basic role of a community manager. Both her and *** need to go.

This complaint concerns an unspecified apartment located at a particular address. As a tenant who moved in this June, the past two months have been a nightmare. I am extremely dissatisfied with the management group and the leasing office due to their lack of responsiveness and unprofessionalism. There are numerous issues in the apartment that remain unaddressed. Firstly, the leasing manager promised excellent natural light in the apartment, which turned out to be false. The furniture, including the stool, microwave, and fridge, were broken and dirty. Despite multiple requests for maintenance, they visited only twice and fixed few problems. My fridge and microwave remain uncleaned, and my kitchen light is still out. Secondly, I was told I could change apartments after six months, but now the policy has apparently changed, and I am unable to transfer my lease. The leasing manager has been unresponsive and provided incorrect information. Thirdly, the hygiene condition is appalling, with a fruit fly infestation that has not been adequately addressed by the maintenance or pest control teams. Lastly, we paid for community amenities that remain inaccessible, with no updates on when they will reopen, despite other local apartments having done so.