Careers Plus Resumes’s earns a 2.3-star rating from 9 reviews, showing that the majority of job seekers are somewhat dissatisfied with resume services.
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Resume/Cover Letter
I really don't want to be rude but I regret spending money on documents that I can't use.
Recently asked for a cover letter and resume for a federal position. Justin, the owner, has been doing that.
He doesn't pay attention to ANY details in resume (even didn't look into the information provided). I should resend resume and job link twice, I don't even talk about exra files I uploaded for more information.
He refused my requests for more customization of my resume, saying that the cover letter will do it.
Well, the cover letter he provided, included only the job number (after I asked it to add) You won't find any specific words related to the job position. He didn't even include a person name from the job description to address the cover letter
The resume format is awful. No header, no details for the position (FED resume), the main part summary is not tailored to the position AT ALL
He never returned my phone call, even after I left a message asking to call me back.I called Justin on Friday, Sep 4, at 10:56 AM on the number [protected] from his email and left him a message. Call duration is about a minute (59 sec to be exact). But he preferred to argue via emails till 3 PM same day.
I spent $250+ I didn't use the resume/cover letter from Justin for the position I targeted.
I ended up not using the resume I paid for. Instead I tailored my previous resume/cover letter.
On top of everything, he is very rude. His argument 'I will not respond to arguments any further. Please provide what I am asking for' other words: do my job you paid for (write the resume)
Don't waste your money! If you want a GOOD resume, go to the fiverr website, choose whoever you prefer (I did it base on the reviews) and for 3+ times less money you'll get a great cover letter and resume without any stress.
I'm not satisfied with the service, I didn't use your resume and won't use it. I want my money back in this case.
After all, he refused to return the money on the resume that I can't use.
resume writing service
While the resume created looked better than my initial one, it actually made things far worse when it came to actually getting an interview. The feedback I received was that my resume looked too busy and it was hard to read and understand what was going on. I was wondering why I was having such a difficult time getting interviews all of a sudden in such a easy job market. It was because the layout of my resume was hard to understand. I tried talking to the guy while he was creating it, but he wasn't very friendly and he was very straight and to the point. He really didn't have much feedback and didn't offer much conversation to go over anything. This was by far some of the worst money I ever spent. I highly DO NOT recommend this service. My advice is to talk to someone who is easy to work with BEFORE you spend the money. I had to redo that resume he gave me and I basically gave away $200 for nothing.
Justin Olsen, owner has threatened me. See pics. I have the full conversation posted on his business facebook page.
Don't leave this part out Joseph.
resume services 2016
Do not use this company, all they want is your money while letting somebody who doesn't know what your job description is even after you've already submitted to them your own six page resume. All you get initially is some sales guy telling you the so called benefits of using there system but in the end you get referred to some general writer who really doesn't add to the value of what you've already produced. Total waste of my money, I even asked to refund the second half of my money since they didn't complete the job but didn't honor it, plus they are way over priced.
Do not use this company, this is a most recent review from June 2016.
Mar. 23, 2015
******-CPRW, CISRE, Career Counselor was a true professional in every sense of his profession. He was always attentive, helpful, and honest to my needs, throughout the whole process, of developing a world class resume. I would highly recommend him, to anyone needing a resume or coaching in there professional endeavors.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Terry B. on Mar. 23, 2015 | Submit a Customer Review
Comments
Comment from the Business:
Thank you *****, it was a pleasure working with you as well.
by Business on Mar. 24, 2015
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Feb. 18, 2015
I have had a very positive experience with the creation of my resume. Last Thursday I talked to ****** at Career Plus. I explained that my present resume was not getting me the attention it should be, in three months I sent out over 100 resumes and only acquired 4 or 5 interviews. ****** had my new resume back to me in two days. I preceded to send out several copy's of my new resume that ****** created. By Tuesday four employers called me back to set up interviews. I was very pleased with the professionalism and quick return of my investment and would highly recommend this service. Thank You,
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by victor t. on Feb. 18, 2015 | Submit a Customer Review
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Feb. 10, 2015
I provided ****** ***** with Careers Plus Resumes, LLC with a substandard, outdated resume and he turned it into an extremely well-crafted, aesthetically pleasing articulation of my skills, talents, accomplishments and goals. I could not have been more pleased with the service provided by ****** and Careers Plus Resumes, LLC.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Elizabeth N. on Feb. 10, 2015 | Submit a Customer Review
Comments
Comment from the Business:
Thank you *********, it was a pleasure working with you.
by Business on Feb. 16, 2015
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Feb. 09, 2015
Careers Plus Resumes did an excellent job with my resume. I'm currently looking to transition careers and they did a wonderful job translating my skills towards a new field.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Jeff O. on Feb. 09, 2015 | Submit a Customer Review
Comments
Comment from the Business:
****, glad you were happy with the results. Thank you again.
by Business on Feb. 16, 2015
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Feb. 08, 2015
I contacted Career Plus Resumes to reveiw my resume and help me update it as I am seeking a new career. My resume was assigned to ****** ** and I felt he did an excellent job of reformatting and improving my resume so that it was current. I know that I am going to get results with my new resume.
You have the wrong company. There is no client by this name in our database.
Is Careers Plus Resumes Legit?
Careers Plus Resumes earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Careers Plus Resumes. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Cpresumes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cpresumes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Cpresumes.com you are considering visiting, which is associated with Careers Plus Resumes, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Careers Plus Resumes's website seems to offer jobs or career advice. While this can be a helpful resource.
Several positive reviews for Careers Plus Resumes have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Cpresumes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Careers Plus Resumes's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- Cpresumes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cpresumes.com may offer a niche product or service that is only of interest to a smaller audience.
bad product, bad service
I had a nasty experience. I am writing it to prevent people repeating my mistake. So, here is a question: How does someone write a resume about an industry they don't know? - They can't or at least, not the right way. That is what happened to me with Career Plus. I am a 3d environment artist for games. The guy responsible for my resume assured me he knows what to do... and I trust him... Here is the summary in bullet points of what happened to me: - I submit my old resume for review, they tell me it is bad (figures). I ask for an expert in my field since it is full of technical words and so on; he says "don't worry I know what to do". - I pay, give my linked in profile and a bit of extra information on the questionnaire to make sure he gets some terminology refreshment. - I receive the first draft. Upon closer examination I see potential but no key word regarding my area but programming instead and what I call a "collage" in formatting: Tables, 4 types of bullet-points symbols, italics and bolds everywhere. 0 consistency. I thought it was a template for later fixes. I point out my area of expertise is art, not programming. - Next draft, same stuff with few changes that combine my field of work with their view of my field of work creating something rather unique.. but not in the good way. - Lack of consistency, redundant, asides from pretty much creating a new career to describe what I do... just no. I have a lawyer and a graphic designer friend that glanced over it and also said "Get your money back" - I write back letting know that this "resume" it is just unacceptable and ask for a refund. - I receive a call. Apparently I hit the ego of my writer pretty bad, since he began to defend his work vigorously even though I was telling him that his draft was not representing my field. Then he began attacking my work (my old indie development game projects displayed on my resume). He then caught my accent mentioning "well I dont know you but this is how it is done in America". Even after all that, I was rather calm (I am used to that kind of personalities in the Gaming Industry), I asked for a refund he told me no, he worked on those drafts so he wont be giving my money back. I said fine, you can keep it, but I will write a review. Thus here we are. You are welcome to try this resume writer, maybe you will have a better experience, but seriously with a "No refund" policy and a writer like that... You have been warned.
service not useful at all, and terrible attitude!
Firstly, they simply used a template that can be found in the first page on their website. I don't think their template looks better than mine, and it was so simple and stupid. My original copy is only one page and well structured, however the one then send back to me got 2 pages. So I question the person who rewrote my resume, why didn't you keep it less than one page (I am entry level just graduated with bachelor degree)?
And guy responded that "You should not worry about page number. Hiring managers don’t make important decisions for candidates based on the number of pages on a resume. That’s nothing but a rumor. If I make this one page, it will require deleting very important information from your resume which I do not suggest."
Secondly, there were horrible inconsistencies in the revised draft they send back to me, and the structure was definitely missed up! The contents for section A missed up with the title for section B, and the format between each sections are not consistent. The guy responded this "Can you please be more specific? They do not look inconsistent to me."
Thirdly, they did not make any changes to the contents of my original copy, nothings was changed for the words I wrote. The guy said that "Your actual work experience will not change because those are things you actually performed. They must remain concise and straight to the point as they are."
To sum up, they always had a "nice" execution for any dissatisfaction (all of them) you had.
Finally, this is what the person told me in the last email he sent me "We cannot guarantee anything, but we do know what works best in most cases based on our experience and feedback over the many years we have been in business. We cannot control what an employer does, we are just providing a service."
Whether or not you have decided to use their service, please only regard my complain as a reference. I'm not telling anyone to not use their service, so please make your own judgement.
The complaint has been investigated and resolved to the customer’s satisfaction.
Andy,
The design used was prepared from scratch, not a template. We advised that hiring managers do not make decisions based on page number alone, and that is the truth. Certain situations are different and not everyone's background is the same. Therefore, your unique situation required a different approach. If you would like to request revisions to the document, we would be glad to make them for you. We were just giving our good advice as promised and trying to help. Thank you.
very poorly written resume
Careersplusresumes.com is a resume writing services I hired to write a professional resume for my job search. I sent them a very rough draft of my experience just to give them an idea of what my job history was all about, hoping to get a call for a detailed interview. I got a call from one of their resume writer named Drew indicating that they just received my payment and document and it seemed like a straight shot. I indicated that the document sent was only to give them a rough idea and he would need to interview me to fully understand my work history so he can write an effective resume for me. He was like he understood my history and I should wait for his first draft, and then make changes from there. I was fine with that thinking he knew what he was doing. The first draft was a summary of the rough draft I sent to him; basically plagiarized what I sent to him. I told him that he needed to interview me to get details of my history so to provide an appropriately written resume in his own words. He indicated that the resume he provided was the way my resume should be, based on his professional experience. However, I told him that the contents did not fully indicate my professional experience and I definitely cannot use this resume. After much argument, he reluctantly agreed to interview me. After the interview, I received a second draft where only few words were revised basically a second draft without any input from the interview. I called him indicating that if he is unwilling to revise the resume to include all my relevant work experiences, he should refund my money. He insisted that the resume he provided is the right one and refused to change it. Basically, the thinks he knows what employers are looking for in my line of work which is a highly technical field. Careersplusresumes.com still has not refunded my money or revised the resume. From my experience, I will advise anyone that wants a professionally written resume to not consider using this company because they provide poorly written resume and lack the people skills to work with the client to bring their substandard work up to par. They are a waste of your time and money, do not use them.
Ha, what is your point? You could have written those reviews yourself. Only God and you know how authentic those are. What you should try to do is figure out how to get to the bottom of this issue and turn an unhappy customer into a happy one. Any professional that is competent and genuine would take that path instead of trying to indicate how great you are by using questionable reviews without addressing the issue. I would rate you "very awful" in service recovery. You guys are a joke. Thank God for sites like complaintsboard.com, that lets the public know about sites like careersplusresumes.com.
Thank you *****, it was a pleasure working with you as well.
by Business on Mar. 24, 2015
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Feb. 18, 2015
I have had a very positive experience with the creation of my resume. Last Thursday I talked to ****** at Career Plus. I explained that my present resume was not getting me the attention it should be, in three months I sent out over 100 resumes and only acquired 4 or 5 interviews. ****** had my new resume back to me in two days. I preceded to send out several copy's of my new resume that ****** created. By Tuesday four employers called me back to set up interviews. I was very pleased with the professionalism and quick return of my investment and would highly recommend this service. Thank You,
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by victor t. on Feb. 18, 2015 | Submit a Customer Review
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Feb. 10, 2015
I provided ****** ***** with Careers Plus Resumes, LLC with a substandard, outdated resume and he turned it into an extremely well-crafted, aesthetically pleasing articulation of my skills, talents, accomplishments and goals. I could not have been more pleased with the service provided by ****** and Careers Plus Resumes, LLC.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Elizabeth N. on Feb. 10, 2015 | Submit a Customer Review
Comments
Comment from the Business:
Thank you *********, it was a pleasure working with you.
by Business on Feb. 16, 2015
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Feb. 09, 2015
Careers Plus Resumes did an excellent job with my resume. I'm currently looking to transition careers and they did a wonderful job translating my skills towards a new field.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Jeff O. on Feb. 09, 2015 | Submit a Customer Review
Comments
Comment from the Business:
****, glad you were happy with the results. Thank you again.
by Business on Feb. 16, 2015
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Feb. 08, 2015
I contacted Career Plus Resumes to reveiw my resume and help me update it as I am seeking a new career. My resume was assigned to ****** ** and I felt he did an excellent job of reformatting and improving my resume so that it was current. I know that I am going to get results with my new resume.
I completely agree with the comments posted. This company is seriously shady. The owner (Justin) actually called me on the phone to scream at me when I requested a refund...so that should tell you what kind of "professionals" you're dealing with. They will post fake comments on their website, harass you after you've asked them to stop contacting you, argue with you about your career...just do yourself a favor. Save your money and don't waste it with these bullies!
This is a copy of the complaint I filed with the BBB (since it won't be posted on the BBB site):
I purchased the resume writing service plus the LinkedIn Profile writing and cover letter under the guarantee that I would receive a full refund if I did not land a job interview using the resume they wrote w/in 3 months.
I was contacted by the writer on 12-14-2011 with the first draft. After several revisions, I requested a refund on 12-17-2011 for services not provided (everything except the resume); the request was honored by the company. After using the resume for six months with no interview offers, I contacted the company through email requesting a full refund under their guarantee. Careers Plus Resumes' response was that "you must send us ten signed and dated pre-interview rejection letters via Certified Mail that you have received from employers to help us reduce fraud as stated in our Terms of Service located at http://www.cpresumes.com/terms.html."
In a later email they claimed "we require this proof in our Terms of Service which you agreed to while placing your order." According to the BBB website's Advertising Review of Careers Plus Resumes, Inc., certified correspondence regarding their refund policy was sent on 12-28-2011 and ..."Specifically, the company updated its Order Form and Terms of Use pages to include the 'conditions of use, ' which state in part: "It is assumed that overall satisfaction in our resume writing service is based on actual results/interviews you may obtain by using your new resume. Therefore, if you do not receive any interview offers within 90 days, we will issue a full refund and provide another set of revisions if necessary to ensure satisfaction. To be eligible for a refund, you must send us ten signed and dated pre-interview rejection letters via Certified Mail that you have received from employers after submitting your resume."
When I purchased the services, I was also purchasing the guarantee of a full refund, or at least that is what I thought. I pointed this out to the company and their response was, "...just because the BBB sent certified correspondence on that date does not mean that's the date we updated our Terms. The Terms of Service was updated long before you purchased the service, and before that there was no full refund guarantee at all..." This can't be true. I would never have purchased their services without the guarantee of a full refund. They offered "a free round of revisions/updates to your resume..." which I declined, having already gone through that frustration when I purchased (and not particularly keen on repeating).
I responded, saying "...If you insist on claiming company policy which according to the BBB changed after I purchased your services, then I will submit a complaint with the BBB since I have attempted to rectify the situation with the company." To clarify, I was never notified of a change in their terms.
I received a phone call from a man claiming to be the owner of the company almost immediately. He claimed that the guarantee I was asking to be grandfathered under actually only offered a 25% refund. When I tried to explain again that I had purchased under a different assumption, he began to berate me and yell at me (to the point where my husband could hear him from across the room). He verbally offered a 25% refund, which I declined.
I purchased these services under the guarantee that I would receive a full refund if I didn't have an interview in 3 months. Out of fairness to the company, I continued trying to use this resume for another 3 months, totaling 6 months. I can't provide the rejection letters they're asking for because (1), I didn't know that I had to when I bought it (it was not clearly stated anywhere on the website when I purchased) and (2) companies rarely, if ever send "signed and dated pre-interview rejection letters".
From my experience, I will advise anyone that wants a professionally written resume to not consider using Careers Plus Resumes, Inc because they provide poorly written resume and lack the people skills to work with the client to bring their substandard work up to par. They are a waste of your time and money, do not use them. I suspect their wiriting skills as mentioned by
Cory S. - Executive VP
Scott H. - Office Manager
Jason P. - VP of Business Development and many others I would really like to talk to them since the resume drafts I recieved had very poor construction and agree fully with Kencutter
For the truth about online complaint sites such as this, go to http://www.cpresumes.com/careers-plus-resumes-complaints.html
Thanks Andrew, this resume is exactly what I was hoping for! I really appreciate the quick turnaround, as I was approaching my deadline (2 days from now) to have this resume in. Continue to do great work. Thanks again for everything.
Marianna W. - Senior Relationship Manager
This looks awesome! You really nailed it! Thank you and I will definitely recommend you guys. Also, thanks for the quick turnaround, didn't expect it! Under promised and over delivered! I had an immediate need, so I really appreciate how fast and good this looks! Whew! Hope your manager sees this. THANK YOU.
Jason P. - VP of Business Development
Thank you so much for your help. I actually was working with Resumes******.com, paid in full, but didn't get enough support from them. They wouldn't contact me for a long period of time, their website was completely down for more than 1 day, and they were very rude and un-professional in all ways. Therefore, I canceled the order from them and switched to your service. I can't be more satisfied with your service and will recommend your resume service to all my friends who need professional work.
Shannon R. - Production Manager
Thank you so much! I never knew I could look so good on paper. After comparing the resume you wrote for me with the one I sent, all I can say is this service is definitely worth the cost. The resume is perfect for the work roles I am looking to expand into. Again thank you so much for your time.
Cory S. - Executive VP
Just wanted to let Careers Plus Resumes know that I landed a $150K job this morning using the resume you wrote.
Sincerely,
Cory
Isabel P. - Sales Manager
Thank you again for all your hard work and for helping me pull together a great resume. I don't know how often you are told, but I am grateful to have someone who has your skill set to help me best capture mine. Thank you again for being part of my new journey in life.
Scott H. - Office Manager
Drew - looks great - let's run with it. Thank you for your help and the background information on my questions. I appreciate it beyond words. I have never had to do a resume in my life as I was always hired by word of mouth so I am a complete fish out of the water. You have made this easy and painless and I will recommend you to everyone I come into contact with.
Warm regards,
Scott
horrible customer service/poor product
-Inquired on Mon Oct 4th whether their services could be provided in the required time by Thurs the 7th, requiring a cover letter and resume to be complete, I was assured that they could thus proceeded with the service. This deadline was crucial as it was only this job I was applying for, as I have a job and wouldn't have used their service otherwise.
-Upon engaging in the service I notified them on several occasions that I had a Thursday deadline, was never notified that this was a problem.
-Received a marginally improved resume draft with spelling errors, convolutions of the truth (which were correct in my initial submission), lacked professional writing with promise that revisions would be sent 'IMMEDIATELY' upon my feedback
-Pointed out mistakes and my concerns hoping for a stronger product & didn't receive 2nd draft until 18 hours later.
- Never received initial one-on-one consultation service. Had to request twice for a call & when received writer was rude, indignant and hostile, didn't inquire about my career or listen, instead told me how it was.
-I sent him the 2nd set of revisions, pointing out misrepresentation still there and asked for advise on how to state it, as it was an unusual situation & I was seeking expert advise. I also reminded him of the deadline that that, which he acknowledged knowing about.
- I never received further correspondence from him again, despite emails and phone calls. My resume revision was easily easily something he could have revised 'immediately' as per their claim, but I never received anything back until I wrote the next day to complain, after my job posting deadline had come and gone.
- Despite knowing that I had a deadline Drew never notified me that he couldn't/wouldn't provide my cover letter or resume review. He left me high and dry and sabotaged my opportunity for this job.
- I had to spend hours writing my own cover letter from scratch as I never got even a draft of that and fixing my resume my self.
-Miraculously upon complaint I received a cover letter from Justin within hours, something which the initial writer, Drew, could have done if he chose to.
-The cover letter I received was not addressed correctly and was a generic, to whom it may concern
-I requested my money back due to the horrible customer service, rudeness, lack of providing a quality product and slowness of delivery.
-Spoke to Justin the owner who was hostile, rude, turned the situation around on me, had me in tears, and said 'immediately' was a vague term so I couldn't expect a 5 minute change to be complete in a day.
-Tried to compromise and meet half way to settle on a 50% refund to settle amicably. He was having non of this. Told me to wait 90 days and if I didn't have an interview I would get a 'partial' refund. Conveniently there is no mention of amount of their website.
-I want this over with, do not want to have to speak to any of them again by re-visiting this 3 months down the road and being upset again.
-This caused me considerable amount of stress waiting all day of my deadline expecting communication and the delivery of my product. I received nothing and had to spend 6 hours writing papers I had paid them to do, feeling upset that I had been so mislead and mistreated by this company who didn't have a modicum of respect or consideration.
- Unfortunately this complaint mirrors many on the internet and the other 27 on BBB.
-They state a 99.9% satisfaction rate on their website which is clearly a falsehood.
-Check out Better Business Bureau, they have 27, now 28 with mine, complaints against them. Scroll down to the bottom
http://www.bbb.org/nashville/business-reviews/resume-service/careers-plus-resumes-in-gallatin-tn-37018432
-They have a number of testimonies on their site, but who knows who wrote them, they could be fabricated.
People, don't worry! I've been looking for the job for 3 months and it was pointless. But Them I calmed down and tried to think what was wrong. I read my resume and decided to change it. I didn't do it myself, as I was upset, so I searched on the internet the service like https://craftresumes.com/cover-letter-writing-service/, that could write it instead of me. And Happy to me, I've found it and in 5 days I received my CV. Then I applied it to my job, and in three attempts I've got a job.
This company was great to me. I landed a $150K job the next morning after submitting the resume they wrote for me. I would recommend them to anyone.
resume writer was falsely certified
The service was ok, nothing to write home about. I was dissatisfied with the fact that my resume coach was not certified.
Take the time to verify your Writer against the company that certified them. They all have a website with a search, I found his name an company but certification status was blank.
The complaint has been investigated and resolved to the customer’s satisfaction.
People, don't worry! I've been looking for the job for 3 months and it was pointless. But Them I calmed down and tried to think what was wrong. I read my resume and decided to change it. I didn't do it myself, as I was upset, so I searched on the internet the service like https://craftresumes.com/cover-letter-writing-service/, that could write it instead of me. And Happy to me, I've found it and in 5 days I received my CV. Then I applied it to my job, and in three attempts I've got a job.
What is your complaint?
First you say that your resume coach was "falsely certified." Then you say that the person was not certified.
What is "resume certification?" Isn't it just a way for the company listing the resume writers to get money from those resume writers for listing their names?
Resume certification doesn't mean anything. It isn't anything official.
shoddy customer service, average product
This is a true story -
I asked them to write a resume for me and submitted my existing resume over to them as reference. The website claimed that they would contact me for one-on-one sessions to work on my resume with their writers. About 4 days later, they contact me with their version of the resume. This so called version - had a fair amount of formatting changes - which I thought were good - and the matter that I had sent them - with wrong graduation/employment dates, typos etc.
I was a little upset but I responded saying that I need help re-wording the sentences and that there are a few typos. To this the writer emails me and says, Have you actually read this resume. I have made changes to it and is nothing like your original one - and, your experience is what it is.. we can't do anything about it...
I was furious, but I kept my calm and pointed out a few more corrections, both grammatical and typos. I then casually asked whether I could see some other formats so I could pick the one I like... to this the writer got furious and chewed me out in his email.. saying its their business to decide whats best for me and that I have chosen them to do the job and I should stick to what they tell me... I got furious and asked them to stop working on my resume and asked for a refund...
about 20 mts later I get a call from them - its the writer, who is not the least bit apologetic... telling me that I was wrong in asking him for other formats... I told him all he had to say was we cannot do that.. thats it.. and that its bad customer service... so he says... I am not here to provide you customer service.. I am a certified resume writer and thats what I do... needless to say the call didnt go well.. he called me names and then hung up... anyway.. the worst part is... I wrote a big letter to AMEX explaining this horrible incident and asking them to get Careers Plus to re-imburse my payments. After 2 months of deliberations they ruled in favour of them... as they couldnt accept my email transcripts as proof... needless to say.. I dont use my amex card anymore...
@MarktSwaggert...
So you got a resume written by Careers Plus Resumes and found a great job where you get "yelled at and talked to like garbage"
I guess that says it all...
jokes apart... I am in no way saying that their writers cant get the job done.. i am sure they can do a decent job.. .but they are ### when it comes to treating people with respect...
The complaint has been investigated and resolved to the customer’s satisfaction.
My only complaint about this company was the amount of interviews I received. The staff was courteous, knowledgeable, and professional. Turnaround time was fast, but I did not expect equally as fast results with interviews. Once I distributed my resume on sites such as Indeed, Monster, and ZipRecruiter, it wasn't long before I started getting call backs. I of course was a little leery spending a hundred or so dollars on a resume service and cover letter package, but it paid off in the end. During the interviews I didn't do very well because I was nervous, but the resume helped me overcome certain obstacles which I was struggling to explain during the interview. Other than that, everything was great and I was very satisfied with the results. No other complaints here.
Mar. 23, 2015
******-CPRW, CISRE, Career Counselor was a true professional in every sense of his profession. He was always attentive, helpful, and honest to my needs, throughout the whole process, of developing a world class resume. I would highly recommend him, to anyone needing a resume or coaching in there professional endeavors.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Terry B. on Mar. 23, 2015 | Submit a Customer Review
Comments
Comment from the Business:
Thank you *****, it was a pleasure working with you as well.
by Business on Mar. 24, 2015
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Feb. 18, 2015
I have had a very positive experience with the creation of my resume. Last Thursday I talked to ****** at Career Plus. I explained that my present resume was not getting me the attention it should be, in three months I sent out over 100 resumes and only acquired 4 or 5 interviews. ****** had my new resume back to me in two days. I preceded to send out several copy's of my new resume that ****** created. By Tuesday four employers called me back to set up interviews. I was very pleased with the professionalism and quick return of my investment and would highly recommend this service. Thank You,
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by victor t. on Feb. 18, 2015 | Submit a Customer Review
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Feb. 10, 2015
I provided ****** ***** with Careers Plus Resumes, LLC with a substandard, outdated resume and he turned it into an extremely well-crafted, aesthetically pleasing articulation of my skills, talents, accomplishments and goals. I could not have been more pleased with the service provided by ****** and Careers Plus Resumes, LLC.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Elizabeth N. on Feb. 10, 2015 | Submit a Customer Review
Comments
Comment from the Business:
Thank you *********, it was a pleasure working with you.
by Business on Feb. 16, 2015
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Feb. 09, 2015
Careers Plus Resumes did an excellent job with my resume. I'm currently looking to transition careers and they did a wonderful job translating my skills towards a new field.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Jeff O. on Feb. 09, 2015 | Submit a Customer Review
Comments
Comment from the Business:
****, glad you were happy with the results. Thank you again.
by Business on Feb. 16, 2015
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Feb. 08, 2015
I contacted Career Plus Resumes to reveiw my resume and help me update it as I am seeking a new career. My resume was assigned to ****** ** and I felt he did an excellent job of reformatting and improving my resume so that it was current. I know that I am going to get results with my new resume.
I agree! Terrible company. STAY AWAY! BUYER BEWARE! They are corrupt, rude, aggressive, and will steal your money.
I would not recommend them to anyone who needs a good resume to land a new job.
Candice L. - Administrative Aide I love the resume layout and how the content is written. My purpose of this service is to try to find a career in health care, and I think it will happen with this resume! I'm so excited! I have a referral for you and she would like to contact you! She was very impressed with your resume! Thank you!
Deidre J. - Accounting Clerk I just looked over the resume you wrote for me and it is amazing! I have so many qualities, experience, and a great work ethic, but I am horrible at resume writing or anything of the nature. I could never have done as great a job as you have. Thank you, thank you, thank you!
Christopher S. - Aviation Mechanic Wow, this first draft is my self-written summary but in a MUCH nicer format and includes information that I didn't even think about adding. I am very pleased to say the least. You took a two page mess and made it a one page wonder. I honestly wouldn't change a thing, unless you think there is something that may be slightly questionable. I can't wait to see the cover letter!
Tiffany M. - HR Manager Very succinct! Thanks for your help! Everything else looks great ~ Thanks for all your work on this! Your edits and feedback make the entire resume much better than before.
Deborah B. - Business Development Manager I got your voicemail and then came home to find the resume waiting for me. I am very pleased. I see no corrections at this time. I will follow you on facebook and refer others to your services. Thank you again and I will let you know when I have the new job!
Emily B. - Program Manager Holy cow! You are incredible! I had emailed you late last night when I had internet access and can't believe you already completed the cover letter! You are a super hero! This is great for today's job interview.
You truly are my hero!
Sent from my iPhone
Gene K. - Senior Accountant Drew, great job revising my resume. I can't believe that you were able to get a 3 page resume to one page. This resume rocks.
David J. - Network Supervisor Thanks Andrew, this resume is exactly what I was hoping for! I really appreciate the quick turnaround, as I was approaching my deadline (2 days from now) to have this resume in. Continue to do great work. Thanks again for everything.
Jiji K. - Medical Coder I am happy with your services and will definitely recommend to people as I can see the difference. I should have known about your services earlier. Just wasted my time and efforts in the past on an earlier broken resume. Great job!
Valerie B. - Client Relations Analyst I have reviewed the first draft and am very pleased with this resume. This is exactly what I wanted in a resume. I have no changes to submit. Thank you very much.
Sent from my Verizon Wireless BlackBerry
Marianna W. - Senior Relationship Manager This looks awesome! You really nailed it! Thank you and I will definitely recommend you guys. Also, thanks for the quick turnaround, didn't expect it! Under promised and over delivered! I had an immediate need, so I really appreciate how fast and good this looks! Whew! Hope your manager sees this. THANK YOU.
Jason P. - VP of Business Development Thank you so much for your help. I actually was working with Resumes******.com, paid in full, but didn't get enough support from them. They wouldn't contact me for a long period of time, their website was completely down for more than 1 day, and they were very rude and un-professional in all ways. Therefore, I canceled the order from them and switched to your service. I can't be more satisfied with your service and will recommend your resume service to all my friends who need professional work.
Shannon R. - Production Manager Thank you so much! I never knew I could look so good on paper. After comparing the resume you wrote for me with the one I sent, all I can say is this service is definitely worth the cost. The resume is perfect for the work roles I am looking to expand into. Again thank you so much for your time.
Cory S. - Executive VP Just wanted to let Careers Plus Resumes know that I landed a $150K job this morning using the resume you wrote.
Sincerely,
Cory
Isabel P. - Sales Manager Thank you again for all your hard work and for helping me pull together a great resume. I don't know how often you are told, but I am grateful to have someone who has your skill set to help me best capture mine. Thank you again for being part of my new journey in life.
Scott H. - Office Manager Drew - looks great - let's run with it. Thank you for your help and the background information on my questions. I appreciate it beyond words. I have never had to do a resume in my life as I was always hired by word of mouth so I am a complete fish out of the water. You have made this easy and painless and I will recommend you to everyone I come into contact with.
Warm regards,
Scott
Samantha V. - Branch Office Administrator I LOVE IT! The only thing that I modified on the resume was changing performance evaluation to customer service. (It is not in the job description to give performance evaluations, although it is beneficial to have done them because I know what supervisors look for. Now I am torn. Hmmm
maybe I will put it back. What do you think?) I LOVE IT, I LOVE IT, I LOVE IT! I especially love it that you did it so quickly! Thank you so much! I now feel EMPOWERED and confident in getting a job. I am excited. I have attached the resume I have modified. Can you look at it and tell me if the original you did was more powerful or if mine will work also?
Nichole P. - HR Generalist Thank you. It looks great. I would interview me! We called our applicant tracking system Virtual Edge in ADP, so while knowing we had an applicant tracking system, I never referred to it as ATS. You did a great job. I can't wait to use the resume. I also ordered the cover letter, I understand that will be sent now that the resume is done. You were quick and you do very good work! I will refer the employees at my last job to you as there are 100 people still out of work and could use a good resume.
Thanks again,
Nichole
Paul A. - Fraud Investigator Justin, I will be honest, initially I was very reserved in contacting a resume company until I read your first draft, I was blown away. I truly want to thank you for your great job. Last, if there is a place where I can tell your boss what a great job you did, please let me know.
Julie P. - Sales Coach Manager WOW! Looks AWESOME! You are definitely an expert. I have absolutely no complaints about Careers Plus Resumes. Right after I received the first draft in my email, it looked so awesome I immediately forwarded it to a prospective employer & he called me to set up an interview within 15 minutes -- NO JOKE!
Thanks for everything -- YOU ROCK!
Julie
Ray R. - Project Manager I went through a very tough time trying to decide who to use to write my resume. This resume is terrific, I mean really well done. Thank You! There were just a couple of little things that I changed, a word or two but that's it. I printed it and it looks great. So at this point the resume is accepted and we are good to go. This really made my day.
Thanks again
Ray
Nicole Y. - Event Coordinator This looks amazing! I feel much more confident in sending my resume out now because I really feel like it highlights all of my skills. I really like how you narrowed down all of the bullet points within each position from my previous resume. No changes need to be made or added. I know I had mentioned that I am looking for jobs out of state, but I would also like an extra cover letter for jobs in state where I live if possible.
Thanks!
Nicole
Mary M. - Medical Records Director WOW! THANKS A TON! I am an older worker, who in this job market never thought I would get another job. Your resume and cover letter got me a job within a month of having the resume done. I could not have done it without the resume and the cover letter. It got my foot in the door. Again, thank you so much for helping an older worker get her foot back in the door.
Thomas L. - Project Manager I applied to some jobs online last night on Monster.com...this morning...in less than 24 hours after you guys completed my resume...I have a job.
Thanks again!
Tom
William M. - Retail Operations Manager Hi sorry I did not get back with you yesterday, I was still at my workplace when you called and it was quite busy the past few days. But busy is good! I did glance at the first draft and I am extremely impressed on how you took the "garbage" I had and turned it into something I would hire myself with... I will try to call first chance I get after reading more in depth tonight and discuss the items that was left in my voicemail yesterday... Thanks for the great work so far!
William
Jeffrey H. - Senior Software Developer I understand the position you have made concerning the technical section. It is a detail I would never have thought of, nor has it ever been mentioned by others whom I worked with, so thank you. Furthermore my resume looks fantastic in its current form. How will you proceed at this time with the remainder of the services?
Cheers - Jeffrey.
Devon R. - Financial Analyst/Accountant Thank you again for your timely response in addressing changes I wanted to see to my resume. Let me start off by saying to you that I am not trying to go off track about my resume at all. I was simply asking a question about the tense of the current job, I was not trying to be critical. Please know that I have no complaints. I just wanted your input in the matter, which I did get, so thank you. I am thankful I chose CPResumes.com to revise my resume, and am glad I was able to work with a Certified Professional Resume Writer. Your efforts make me feel very confident about my resume, and I'm very excited to submit it to prospective employers.
Beth H. - Human Resources Assistant Wow, that looks great! The only thing that I see that would need to be changed is the address. I am moving to AZ in a couple of weeks, so I would like to have that address on everything so I can begin sending them out to employment agencies before I leave. Please replace the current address with...
Kevin C. - Equity Trader I am very happy with the resume. Thank you. Now I just need the Cover Letter and I will be good to go. Thank you for all your help.
Julie N. - Operations Manager I have recently become employed thanks to my resume! However, I am still searching for that perfect job in a tough job market. I would like to update my resume to include my current employment. Thank you.
Joseph D. - Sales Manager Thanks for getting back to me. No problem on the contacts from the "fringe" of employers..completely understand that is out of control. I was just having a hard time sorting out which sites were contacting me (resume sites) that were legit. Have a great day and I am really pleased with the resume you all did for me. In fact, a good friend of mine just spent $700 on his with a competitor of yours and likes mine better!
Eric H. - Graphic Designer First off... I would like to give my thanks to the hard working people at CareersPlusResumes.com for the extensive changes that were made to help improve my current resume. What I gave to work with, and what I received in turn is a complete night and day difference. All I can say at this point is... APPROVED!
Kathleen R. - Project Manager Good Afternoon! This is an excellent first draft...I must say I am very impressed! I will review over the weekend and get back with you on Monday, as I have a few ideas that I would like to incorporate. Thanks very much & best regards, Kathleen R.
Elisha J. - Social Worker Thank you for the efficient service you have provided. I looked over the first draft resume and it meets my objective. I especially like the format and wording of the objective. Would it be okay to add my affiliation with Habitat for Humanity? I have been a member in other chapters since 2001. Other than the addition, everything is else is super. Again thank you.
Jugal K. - Software Developer Thanks for the wonderful services. I got the job! I wanted to thank you for your excellent services.
Joel G. - Petroleum Landman Now that's a resume. Great job guys. How is the cover letter and thank you note coming along? Again great job on the resume.
Terri M. - Medical Transcriptionist Thank you very much. I am very impressed with your work and will definitely recommend your service to friends.
Charlie B. - Sales Manager Thank you for the resume. I believe that it outlines my skills perfectly. Can you tell me how much more it would cost if I also had a cover letter put together for me?
Bryan A. - Crewing Coordinator Everything looks great, thank you. I have a small favor, can you resend the cover letter? I was viewing it from my phone and I was trying to close it and deleted it by mistake. Thank you for your work and I would not have been able to do any of this without you. No complaints here!
Brad T. - Senior Systems Engineer This really looks great, I don't believe that anything needs to be changed. This is exactly what I was hoping for, thank you CareersPlusResumes.com.
Freddie M. - Supply Chain Manager Good afternoon, I apologize for the late response, as I have been interviewing. I used this draft on a test run to a potential employer and they liked it. I will review again make a few more suggestions to make my classifications and purchasing experience stand out more.
Tina K. - Sales Manager Thanks for all your hard work! The resume looks great! I forgot to ask when do I receive the cover letter and the thank you note? When do you submit my resume to the job sites? Thank you, Tina K.
Angela W. - Administrative Assistant I really love what you did with it. Can't wait to see the cover letter.
Francisco G. - Assistant VP of Finance Hi and thank you for updating my resume. I wanted to let you know that I like the new resume and believe it is exactly what I was looking for.
Kimberly P. - Administrative Assistant This looks fantastic! I love it!
Mark S. - Lead Mechanic To be honest the first draft of my resume is outstanding. No changes needed. Thank you.
Scott S. - Principal Outstanding resume and cover letter. Thank you very much. I can certainly recommend you highly! I assume that a thank you letter will arrive soon? Thanks!
Yukiko M. - Call Center Director Thank you very much! I have to tell you I am very impressed with the Resume, Thank you Note and Cover Letter! Your turn around time was exactly as you said it would be. What is the next step in having my resume on the site submission? I do have one more question and that is some companies send interview questions via email for 1st round application process. Does your company offer any assistance in providing answers to these questions? I have to admit I am not good about sell myself in written form. I do much better in face to face interviews. Thank you again for all of your help!
Frank L. - Operations Manager This is excellent. Thank you very much!
Mary A. - Psychology/Mental Health Counselor First of all I want to say "thank you so much" for the awesome resume. I love it. Be sure that I will highly recommend you to all my friends. Thank you again for all your kindness and attention.
Isabel B. - Marketing Researcher I would like to thank you for my resume, it looks really good! I would like to change my address to my current one is all. Like I said, the resume looks amazing, this is such an upgrade from my old resume...thanks a lot.
Thomas P. - CEO, Information Systems Thank you for the beautiful job on the resume. You do have talent. Thank You for the quick response.
Anna N. - Operations Manager Thank you for re-doing my resume. I just landed a perfect job. When I interviewed, the VP said that he liked the layout of my resume. I believe that the resume you created definitely helped get me the job.
Here is a testimonial from a real customer of this company:
I am thrilled with everything! I can't wait to start my job search. The only change on the cover that I can see is that I actually have 30 years of experience in property management. Can we get that changed or once I download these on my laptop I could do it myself, whichever is easier. Again, I am so happy with the final product and will let you know when I find my new job! Thanks again and I will be writing a review to your website because you really delivered!
Amelia B does not read or follow instructions
And don't post any comments on their site. They will rewrite it to something different.
This is what I wrote: "I used their services. They don't provide a service that "will draw out the key areas of your background that are necessary to be considered for Government jobs or transition out of the Military into a civilian career." What they mean is they will write an objective statement and reformat your resume. Don't use these guys! They're super shady and don't honor their guarantees!"
This is the email I just got from them:
Posting fake statements online is not going to help. If you cannot follow the Terms in which you agreed, then you are the only one at fault here.
I used their services. They don't provide a service that "will draw out the key areas of your background that are necessary to be considered for Government jobs or transition out of the Military into a civilian career." What they mean is they will write an objective statement and reformat your resume. Don't use these guys! They're super shady and don't honor their guarantees!
And in a second email: "Thank you for the revised comment on our page. We really appreciate it!" Obviously I didn't revise the comment on their page to what they rewrote. Haha, I guess they actually can rewrite something...as long as it's a lie!
They have begun harassing me about the comments posted, btw. Stay away!
This company is extremely shady. They just want your money. Don't waste it on them! The unbiased reviews (not on their website, of course) are all true. Every comment on their website has to be approved by the company. They're not going to post the bad ones.
They offer a resume revision; what they mean is they will write an objective statement and reformat your existing resume. They don't actually revise or edit the content. If you ask for a new writer, they won't provide one.
Quick turn around time? Completed and delivered in 24 to 48 hours? Nope. Try 72 hours, and a copy filled with grammar and formatting errors. They have very little attention to detail.
Military? They claim "our service will draw out the key areas of your background that are necessary to be considered for Government jobs or transition out of the Military into a civilian career." Again, what they mean is an objective statement. They have no capabilities or knowledge to actually write a transition resume, nor will they try.
Free career advice and resources? What you get is offered on their website, for free. It has nothing to do with the resume writing services you're buying.
One-on-one consultation? They mean the email you get with the drafts. They never once tried to discuss my goals or even asked if there was a particular job I was aiming for.
And their guarantee?!?! HAHAHAHAHA, what they mean is this: "Therefore, if you do not receive any interview offers within 90 days, we will issue a full refund and provide another set of revisions if necessary to ensure satisfaction. To be eligible for a refund, you must send us ten signed and dated pre-interview rejection letters via Certified Mail that you have received from employers after submitting your resume."
In order to get your money back, you have to provide 10 signed and dated pre-interview rejection letters via Certified Mail. Companies don't provide those.
But they have a reason for this: "The reason we require this is because throughout our history, we have realized that the most effective method in applying for a job is directly instead of through email. This is to ensure that everyone tries very hard to use the resume in the right way to obtain the best possible results...and require this proof to ensure the resume was utilized as suggested. In a lot of cases, job seekers will blindly send emails with resume attachments, and this is the least effective method in applying for jobs..."
Utilized as suggested? They never suggested anything. Certainly not to this effect and certainly never in the "one-on-one" consultation. Blindly send emails? Uh, no. Actually, its called an online application process, usually sent with a cover letter and much more information.
This is a copy of the complaint I filed with the BBB.
I purchased the resume writing service plus the LinkedIn Profile writing and cover letter under the guarantee that I would receive a full refund if I did not land a job interview using the resume they wrote w/in 3 months.
I was contacted by the writer on 12-14-2011 with the first draft. After several revisions, I requested a refund on 12-17-2011 for services not provided (everything except the resume); the request was honored by the company. After using the resume for six months with no interview offers, I contacted the company through email requesting a full refund under their guarantee. Careers Plus Resumes' response was that "you must send us ten signed and dated pre-interview rejection letters via Certified Mail that you have received from employers to help us reduce fraud as stated in our Terms of Service located at http://www.cpresumes.com/terms.html."
In a later email they claimed "we require this proof in our Terms of Service which you agreed to while placing your order." According to the BBB website's Advertising Review of Careers Plus Resumes, Inc., certified correspondence regarding their refund policy was sent on 12-28-2011 and ..."Specifically, the company updated its Order Form and Terms of Use pages to include the 'conditions of use, ' which state in part: "It is assumed that overall satisfaction in our resume writing service is based on actual results/interviews you may obtain by using your new resume. Therefore, if you do not receive any interview offers within 90 days, we will issue a full refund and provide another set of revisions if necessary to ensure satisfaction. To be eligible for a refund, you must send us ten signed and dated pre-interview rejection letters via Certified Mail that you have received from employers after submitting your resume."
When I purchased the services, I was also purchasing the guarantee of a full refund, or at least that is what I thought. I pointed this out to the company and their response was, "...just because the BBB sent certified correspondence on that date does not mean that's the date we updated our Terms. The Terms of Service was updated long before you purchased the service, and before that there was no full refund guarantee at all..." This can't be true. I would never have purchased their services without the guarantee of a full refund. They offered "a free round of revisions/updates to your resume..." which I declined, having already gone through that frustration when I purchased (and not particularly keen on repeating).
I responded, saying "...If you insist on claiming company policy which according to the BBB changed after I purchased your services, then I will submit a complaint with the BBB since I have attempted to rectify the situation with the company." To clarify, I was never notified of a change in their terms.
I received a phone call from a man claiming to be the owner of the company almost immediately. He claimed that the guarantee I was asking to be grandfathered under actually only offered a 25% refund. When I tried to explain again that I had purchased under a different assumption, he began to berate me and yell at me (to the point where my husband could hear him from across the room). He verbally offered a 25% refund, which I declined.
I purchased these services under the guarantee that I would receive a full refund if I didn't have an interview in 3 months. Out of fairness to the company, I continued trying to use this resume for another 3 months, totaling 6 months. I can't provide the rejection letters they're asking for because (1), I didn't know that I had to when I bought it (it was not clearly stated anywhere on the website when I purchased) and (2) companies rarely, if ever send "signed and dated pre-interview rejection letters".
For the truth about online complaint sites, go to http://www.cpresumes.com/careers-plus-resumes-complaints.html
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Overview of Careers Plus Resumes complaint handling
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Careers Plus Resumes Contacts
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Careers Plus Resumes phone numbers+1 (866) 788-8978+1 (866) 788-8978Click up if you have successfully reached Careers Plus Resumes by calling +1 (866) 788-8978 phone number 0 0 users reported that they have successfully reached Careers Plus Resumes by calling +1 (866) 788-8978 phone number Click down if you have unsuccessfully reached Careers Plus Resumes by calling +1 (866) 788-8978 phone number 0 0 users reported that they have UNsuccessfully reached Careers Plus Resumes by calling +1 (866) 788-8978 phone number
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Careers Plus Resumes emailssupport@cpresumes.com84%Confidence score: 84%support
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Careers Plus Resumes address1111 Karma Lane, Gallatin, Tennessee, 37066-6681, United States
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Careers Plus Resumes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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