Cash App review: Customer service

I have been a Cash App customer for many years now, and I’ve always had good service until today. I had received a deposit for rent from a tenant on the cash app. Normally I wait for two days and on the second day, exactly 48 hours later, money shows up in the back. However, my debit card had expired and I had to replace it. The system didn’t notify me until I tried to make the deposit, which I totally understand. I immediately went in and updated with the new card in the system. Cash App wanted to charge me or make me wait two additional days for a total of four days.

When I contacted customer service, they were totally diss interested in helping at all… No help, whatsoever. They couldn’t seem to find out any information on what had went wrong or anything. They kept blaming my bank. That is not true! I am going to discontinue my service, but my money is still missing. It’s not in their account and it’s not in my account. Worst service ever! My advice is to quit them immediately, which is exactly what I’m going to do when my money finally does show up.