Cash App
Reviews and Complaints

I contacted cash app regarding a payment I sent to a cash app business account. I never received the product from the business. I contacted the seller, who never responded. I also sent a request for a refund on cash app, and the seller never acknowledged it. I contacted cash app for assistance in getting my money back. Only to be told I should only send payments to people I know and cash app will not get involved. I have also contacted cash app multiple times regarding double reversing credits on the same items. This double charge has caused my account to go into the negative three times. I paid the first two because I did not know or explain why my account was negative. Every time I open a dispute with cash app, I include screenshots of the company statement saying they would refund my account within 5 to 7 days. I don't open a dispute with cash app till it's past the two-week *** without any returned payment. Cash app will put a temporary credit while investigating the charge, only to later take the credit back. I would reopen another dispute because the company showed proof they returned the payment, but cash app did not reflect it. However, cash app does not give a dual credit, only reply they will investigate the transaction. Three months later, my cash app was negative. When I email or online chat with cash app, I'm informed it was from a reverted credit that I never received. When I told them of this, I never received any information or investigation.

I am sending this letter as a formal complaint against Cash App customer support. I ordered a new *** card on 10/15/22. Once I received my new card on 10/25/22 it would not activate. I scanned the *** card entered my CVV and expiration and the card simply would not activate. I contact customer support by chat. With no help. I contact customer support by phone on 10/24/22 and received a call back at 4:06pm the call lasted 26 minutes. I was informed I would receive and email pertaining to this issue and did not hear anything back. On 10/25/22 I called customer support and spoke with *** at 10:10am to which I was not receiving any help I requested his supervisor to which he refused to transfer my call and hung up. I called customer support back on 10/25/22 at *** to which I was left on and off hold for 22 minutes. Leaving me with no answers to my issue. This issue has caused me a lot of stress and left me unable to access my money for a few days. The company then informed me that my card was deactivated and did not explain why The support company was unprofessional and ignored the issue I was having.

My cashapp account was closed on Sunday October 23, 2022 for no reason. The message in the app stated that I violated the terms of service of cashapp. I then contacted customer service. *** informed me they couldnt tell me why my account was closed. That it would be escalated. I then read the terms of service in its entirety and I do not believe I ever violated any of cashapps terms of service. Ive never conducted business, either legal or illegal using cash app. All of my transactions are to family and friends. My account has never been negative. I am an upstanding citizen with no criminal history. I am a minority business owner as well. Im not sure why Im being targeted and not even being provided a reason as to why my account was closed. I would like my account reopened and informed why it was closed in the first place.

This has to be one if the worst customer service experiences of all time. *** is basically refusing to help me gain access to an account of mine tha recently received a direct deposit into. I explained to cash app that I no longer had the email or phone number associated with he account but I did in fact have everything the askedof me to verify my account like my card numbers on file and my pin and all they can tell me is to make a new account an use thy instead. That's where my issue stands as I really need that money to pay rent and cash app refuses to help me back into my account. I have called them over 15 times an spoken to 15 different people an they all refuse to help and offer no solution. The also see to no carewhatoever about my current issue with then and I refuse to jut sit there an let them steak my money by not letting me into my account.

I had filled a dispute on 2 unauthorized transactions of $205 and $186.45 (Case # * and *) on 10/05/2022. The money that we're stolen from my account was for my mother that was in the hospital and was suppose to send it to her to help out with her bills but when I tried to go send it the money was gone. I couldn't believe it I was shocked because I had been using cash app for 2 years and never had a problem. I had contacted cash app support after couple of days to see if there are any updates or if they need any documents or any information from me. I was told no and that my case was escalated and will get back to me soon which never happened. I had contacted cash app support the next day and was told the same thing that no updates so far but they "escalated" my case against and will get back to me soon. After couple of days I had contacted cash app support against and was told the same thing and that happened like 5 or 6 times. My case was "escalated" every other day but nothing was done about and never received any money back. It has been over 2 weeks and no one from cash app support got back to me with any updates or resolutions. I don't understand why I was lied to so much and told that my case was "escalated" and will get back to me soon. I had used cash app for 2 years never had a problem but now that I didn't was treated unprofessionaly and unacceptable by cash support.

I emailed Cashapp twice about a transaction that Walmart.com had made on my account I look on my Cashapp account and found out that Walmart.com make a charge for $74.52 on October 13,2022 with my Cash app card ***. And Cashapp Declined that charge for my protection Today Walmart.com charge $74.52 That was supposed to be Refund and this time Cashapp let Walmart.com charge to go through so I have emailed two different customers services staff and Cashapp let Walmart.com to make my Cash app account making Negative $73.29 because I only have $1,29 left in my account I feel I should have got more help and not the run around Cashapp customers services personal is really bad and I would really appreciate if someone with a heart.

I made a dispute with CashApp for a charge on my account for $603.00 on my account unauthorized in early June 2022. I was told I would receive an email within ten days with their findings several times. It has been over 90 days and still have not received such email. I have contacted CashApp through phone calls and thought their messaging several times throughout this time. I am always told it is still being worked on and then would email me a response when they finish their investigation. It was one transaction and there is no way is should take this long to do so. I have not received any updates to this dispute. I have not had any of my questions or concerns answered. I am told to wait for email that never comes. I am needing them to rectify this matter and correct my account. This situation has set me back financially. It has been over 90 days for this matter to be resolved and I get no where when I to figure out what it going on. Any help in this matter would be greatly appreciated.

I signed up for a Cash App account which allows you to send and receive money from businesses and personal friends and family. Everyone receives a personal cashapp account name. I was sent 3 refunded amounts by a person who works for a business called Fire Kirin. The amounts showed up on the Cashapp account but only one of them was deposited to my account. There was two 40 dollar refunds and one 20 dollar refund. I only received one 40 dollar amount. I contacted Cash App support and have been given the runaround they say they will get back to at an undetermined time but sometime wthin the next few hours, leaving you to wait staring at your phone for sometimes up to 8 hours and if you miss them your back to square one. I have been doing this dance for two days now never getting to actually speak to anyone. I have sent several screenshots of the transactions but they still just keep asking me to select transactions that have been completed. This is the problem the transactions have not been completed. Cash App goes through a Bank called * services are offered to self directed costumers by Cash App investing LLC member of FINRA and SIPC and a subsidiary of * For more information it says to go to FINRA Broker Check. It's only * but it's my * and this company had no right to keep it from me.

I noticed I was being charged fees to cash out money received into my account. I contacted Cashapp and was told my account was switched from a personal account to a (Pro) Business account in January 2022. I had no knowledge of this and did not receive any correspondence from cash app about this. I have been charged a ***% fee from 1/5/2022 to present date with out the option to wait several days for the fee to be waved. When speaking with a supervisor- AMARA, she stated cash app automatically changed my account to a Business account due to having deposits of greater than $600, and at that time they did not give notice to consumers about it unless they contacted them when they first noticed it. *** also stated that a personal account yields a 1.5% fee with an option to wait for the fee to be waived. *** also stated I can only have a one-time courtesy of fees being returned to me which were applied to a transaction today that came to $2.20 and no lord refunds would be given as it is past the 7day window to dispute fees. Cash app refuses to return my funds even with their representative acknowledging they were the initiator in the funds being taken away from me. When asked *** last name she said I do not have one in this matter, when asked for her supervisor she said there is no one else but her and sorry and she hung up on me.

On August 19th around 7pm I used my Cash app routing and account number to make a payment to my Fast Trak account (Toll Roads of OC). This payment was $40 to add additional money to my toll roads account. I went to look at my account and saw my Tolls account had gone negative. Toll roads of OC had reversed the CASH APP ACH payment. I contacted cash app who sent me multiple emails confirming the payment had went through on their end. I was now missing $40. I contacted toll roads and informed them that the payment had went through but they sent me my statement which shows there was an ACH Reversal on their end. I contacted cash app again to file a claim to get my money back. A Cash App agent named *** provided me my 1st claim number: *** on September 29th 2022. Cash App claims that they will have a resolution within 10 business days. It is now October 11th 2022 and Cash App has not responded to me with a resolution and they have not given me my refund. This morning I was told by an Agent named *** that the 1st claim ending in [***] was still pending and had not been resolved. *** informed me he will need to create a new claim which I did not understand why. The 2nd claim *** provided me is: *** I am frustrated with this company and I am tired of the lack of communication. I will be transferring my funds out of this company and elsewhere. I want my money back!

11 months ago I sent my elderly Father a payment of $107. That day, he got a new *** after breaking his. He could not access his old account. I contacted "support" (no support for customers at all.) To get a refund, so that he could make a new *** could send it to that one. They couldn't refund it. For 11 months we have been going back & forth with NO help! They tell me that he has to contact them, then they tell him that I need to contact them. We both have! It is obvious that the money is not being used. It is still sitting in his old account, because we can't get to it! They refuse to refund it or ACTUALLY help. They give no actual assistance. It's so unprofessional & it's theft. This has been ongoing for 11 months! Today as I was talking to an "advocate" on the chat I said so y'all just get to keep my $107? They said "I know it's frustrating, but I can't override the decision & can no longer help with this." So, after 11 months of back & forths... they get to keep the $107. Let me add that I have used this app for over 2 *** have received hundreds of dollars through "fees" from me being a customer. I get child support through the app TWICE a month, I transfer money for family through the app, & with all of that money, I am charged a fee every time I take money out. So, I have been a loyal customer, giving them money when I could use Zelle for free.. *** can't even refund my $107 that is obviously sitting in a non active account! After 11 months.. no help, just rude customer *** I'm so frustrated to be dealing with this for 11 months after being a customer for so long. They have no appreciation & have the worst customer service I have ever witnessed. They need to be shut down. I have seen similar stories to *** should not be able to do this to people. I'm obviously not trying to do any fraud... it's clear based on the account. Use Zelle! Its free *** will refund immediately with great customer service!

on august 8 2022, i notice an unauthorized transaction in my account. i reached out to cash app and they said to wait a few days because the transaction was not posted to the account yet. when i file the complain cash app denied it and claim they denied it because they verified i received good from the company who charged the card. however this was a lie because that company is a non existent. i asked for documentation And the only thing *** was able to provide was a screenshot of the unauthorized transaction. I called cash app support and they verified that they were lying to me that they had no information about the other company and that the other company was never in communication with cash app. Show Cash App literally lied to me about contacting the other company. they owe me *** and I honestly think cash app is doing this and taking peoples money they create a fake charge and keep the money.

I have my work paychecks direct deposited to my cash app account. On Friday 9/30 my check was deposited I paid a bill and about 30 minutes later the remaining $1,100 was sent from my account to an unknown user. I did not receive a text message notifaction or cash app notification like I usually do only an email. Cash app customer support is horrible I want to speak directly to someone who made the decision to close and deny my claim. This is the worst customer support ever. Also had an $85 unknown transaction denied never had time to follow up or run around with their emails instead of speaking to their customers. I worked two weeks for mt check I need it case#

It was a transaction I made with my cashapp card, and the problem has not been resolved. However Cashapp said I still owe money from other transactions. I look over the transactions thought it could be possible, so my husband look at my transactions as well recently as of beginning of month October said, you dont owe anything, because my kids gave me large sums of money. He said, I believe Cashapp trying to double charge you or you being scammed.I used my cashapp card for Vacation Villa. I filed a dispute with Cashapp. Vacation Villa refunded the provisional money Cashapp gave me. Vacation Village gave it to Cashapp on June 25. Vacation Villa informed me that it was the money was cleared from Cashapp bank on July 28. Which you all probably received on July 29. So the money given me was already paid.So, now Cashapp claimed I still owed more money, it is not true after getting more eyes in family to look at my account again I didnt. I did contact Cashapp again on yesterday still not resolved. I ask to close and delete my account. I have not had this problem at all before. I was consistent customer for about 3 years now. I want my account closed.

There was suspicious activity on my account on September 28th. I only use cash app to send funds to the same 3-5 people. On 9/28 I had 3 transactions $37.50, $37.50, $25.00 that were processed without y knowledge sent to someone I do not know. I contact Cash App and explained to them that I did not process these and requested and refund. I receive an email on 10/7 saying that refund was denied as I shows I authorized these charges. I did not authorize these charges as I never send money to anyone I don't know. This is not the fist time I have had an issue with Cash App. I had fraud on my previous account that turned out to be a former Cash App employee who was using customers account to purchase things and this was never solved also. I have used Cash App for some time and have a very distictive pattern of who I send money to and how I use my account. I understand the company deals with fraud and scams of all kinds. However as an honest working human being who uses it as it should be intended. This is not right to reject my claim. I seek to recover my money as I did not do these transactions. I will be closing my account after the final determination and possibly seeking legal action against Cash App. As this is the second time that this has happened and nothing has been done.

In June 2022, I sent $800 payment to a another cash app user (employer).I later deleted the account that the $800 was sent from. And opened a new account. The cash app user I sent the $800 to refunded the $800 to the deleted account. Once I was notified, we both reached out to cash app on numerous occasions to have the funds returned to the other cash app user or sent to my new account. CS reps advise the only way to access the funds is to log into the account. When I advise them again that the account is deleted some try to assist in me gaining access which never works, while others say that there is nothing more that can be done. No one can explain to me how the $800 was able to be refunded to a deleted account in the 1st place. That question is always met with I'm not at liberty to disclose that. I have tried to resolve this issue numerous times directly with cash app all to no avail. My deleted account name $EbkZoe, the funds where sent to $349Lawn. The payment was for damages to a customer's home while providing lawn care. It was refunded because the company is insured and the damages were covered. I am requesting that the $800 be sent either back to $349Lawn or to my new cash app or in the form of a check sent via the mail.

I had a fraudulent transaction on my account that I tried to get some assistance with. I had already done everything through the app that I possibly could. I just needed to know what the process was and if I needed to do anything else such as call the police, etc. I spoke to numerous agents all or the exact same and how they treated me as well as what they did. I was told that they had offered all of the assistance available for me and if there was nothing else they could do they would close this case and disconnect the call. I did have one that said I could speak to a supervisor, but I had to give my information first, so that they had my account information pulled up to be able to speak to me which I provide. Intern, I received the same horrific treatment and belittlement to end up being disconnected. There is no way around customer service to reach someone of superiority. If you have an issue, you will not get a resolution and they will not help you in any manner. it was repulsive and I prior to this was very much an advocate for cash app and used them religiously. Had I known I wouldve never used them and I will never use them again. Worst customer service I have ever experienced in my lifetime. There is nothing they could do at this point to make up for what I went through and experienced because of their customer service employees and the employees were obviously very coached and what to say because they all said the exact same thing.

I am following up with you in regard to the complaint I made in Oct.

This is the response I received :

Hi Candace,

M.J. here again. I understand this process has felt trying so thank you for taking the time to send over your feedback. I’ll be sharing this with our team to help improve your experience with Cash App.

Moving forward, please file a claim with your card-issuing bank to rectify this situation as Cash App has returned the funds for the three $100.00 payment to your card ending in 5958 on 9/6/2022.

If these transactions still shows as pending/completed in your bank activity, then your bank may not have settled the payments on their end.

If you no longer see the transaction listed on your bank statement, then the funds were released to your balance.

Feel free to let me know if I can assist you further. I’m happy to help

My bank claims they never received nor returned any payments from CA I am still out $300.00

On June 26th, 2022, at 12:46 in the afternoon, I was helping with an Estate sale for a friend. A young woman began piling up many items, never once asking how much anything was. When she was done I gave her the price of all the items, which was $210. She asked if I would take $150 for all of it. I had to ask the owners daughter and except for a couple items, she agreed to the $150. Now the girl asks her if she will take a check. She says no cash only or PayPal. The girls asks if she has CASH App? She did not but, I did. So it was agreed, she would CASH App me the money and I would transfer it to my friends account. The transaction went through and I was able to then transfer it to the owners daughter. Over three months later, October 3rd, I am notified by CASH App that the woman disputed the payment with her bank and they refunded her money. So, CASH App informs me that they are recovering (taking) the money from my account and immediately did so, over drafting my account! In correspondence with CASH App, they basically say and kept repeating that there is nothing they can do, I would need to get in contact with the buyer (who I don't know and Have no way of finding as they won't divulge any info! I was never given and opportunity to refute or challenge this decision! I believe CASH App should have given the bank my contact info so they could verify the exchange. I will never use CASH App again, the money received is not protected and can be used by any criminal to steal from honest people. The young woman also stole the other items that were not being sold with the lot as agreed!

August 19,2022 @ 10:06am. I was transferring funds from debit card to my cash app card. ($100) My friend called and said that the money was taken from his debit card, which I couldn't understand why. I contacted cash app support through my cash app. There I left a message. I then proceeded to look up a customer service number online. I was able to speak with a representativee who then gave me instructions on how to remove my friends information from my cash app and re-enter my own. At that time I realized that the $100 that had been added to my cash app was now gone. The representative informed me that it would take up to two to three hours to put the funds back on my cash app card. At 2pm I called the representative again but was unable to complete the call because of wifi issues. 3:30-4pmI called back the representative who proceeded to give me the same instructions as earlier, at this time I am frustrated. The representative hung up on me. Something told me to check my Debit card at which time I saw that the funds from that card had been depleted as well. when I called my debit card and explained the situation they informed me that 2 transactions had been made to my daughter, which I had not made. They then went on to tell me that at the moment nothing could be done because the transactions were still pending. I called the alleged Cash app support number again to try and resolve the issue through a"Gotoresolve" app and a "Quick support" app. The representative ended up getting access to my Target account and eventually hung up the phone on me. This is after I spoke to several alleged representatives. I don't have any photos but this is the information that was on my Target account Marcus Boling email [protected]@gmail.com