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I basically purchased some brand new PlayStation 4 games that cost $46.67 in total through Walmart website on April 24, 2024 Since I’m a video game collector I decided to let the ps4 games stay unopened/sealed for a while, eventually I removed the sealed wrap and opened the ps4 games to only find out these games were not as described and defective the whole time. So obviously I have contacted Walmart customer support about this issue but unfortunately Walmart customer support told me they would not be able to give me a refund due to the ps4 games being purchased over 3 months ago and No, I can’t return the ps4 games back to my local Walmart due to Walmart not having any of the games available in my location. So Walmart customer support told me to dispute the transaction through my payment provider which is why I open a dispute claim on this transaction through my Cash App account for first time but unfortunately Cash App keeps closing my dispute claim 152405459 and won’t refund me the $46.67 despite me describing and providing all of the evidences as shown in the pictures.
Claimed loss: $46.67
Desired outcome: I just want Cash App to refund me back the $46.67
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Once more, reach Cash App customer service and explain that Walmart instructed you to open di$pute. Make it clear that you already supplied proof of some claim, but the matter is still pending. Therefore, insist on the need for reviewing your case and if necessary, raise it to a higher level. Repeatedly keep pushing the question and request for an answer to why your case is routinely marked as closed.