Cash App review: I want my money, an explanation for their mishandling of it

Cash app sent me an email confirming a $100 payment made to me, including specific details (from, to, amount, transaction #), but my account shows no transaction history, and a $0 balance. They refuse to tell me what happened to my money or to even investigate it, even though I have proof of the transaction (their email, and the sending banks transaction number identifying cash app as the recipient). Several advocates communicated with... all were unresponsive and dismissive to the issues I raised, and very blunt about their unwillingness to do anything to resolve the missing funds. The worst support people, by far, that I have ever experienced. They informed me I could file a report with my local law enforcement if I wished, knowing full well that they would just tell me it is a civil matter and that there was nothing they could do. Strongly suggests to me that there is a criminal intent on this company's part... they took the money and have no intention of giving it back! I strongly advise everyone to avoid using their service (racket). My next step is to see if a class action suit has been initiated against these mobsters.