Cash App
Reviews and Complaints

We have experienced an account being closed with no explanation. When calling "support" they told us it violated terms and conditions but could not say how. They also said they could not get into the account so no funds could be refunded. This is all coming from a third "support" rep. He informed us that if there is nothing further they can do for you they are instructed to disconnect the call. I stated that is not good customer service. He stated they are not customer service they are support so they don't have to have good customer service. he stated i would receive an email from a supervisor. I have yet to be contacted.

On July 21, 2023, I was scammed money was taken out of my cash app and its linked to my bank card. My phone was remotely hacked, and they took over $3620.00 and now cash app doesn't want to give me my money back. I did not authorize 15 transactions. Cash app transferred cash into bitcoins they were able to take picture of my state identification.

I'm 58 years old on a fixed income and my rent, bills, at a standstill. and I went to the precinct and put in a complaint waiting for officer to call with a complaint # to provide to my bank. In the meantime, I have been calling and chatting with cash app and refused to give me money back for I did not authorize these transactions. It is overwhelming and frustrating when everything has to be hold. It is very stressful every day numerous times trying to rectify this serious issue.

15 transactions were made. Please send my money immediately. I need an authentic person to make sure my money is bank account.

My name is Megan Maloyed. Sometime between June 23rd and June 29th Cashapp closed my account stating I violated their terms and services but would not provide me with what I had violated. After reading through their terms and services I did not do any of the things that would constitute a violation so I believe my account was closed in error. I asked for a support ticket to be put in and they said I would be contacted with why but that never happened. The real problem is that I had three returns in process for about $300 each. The first return tried to go through June 29th and Cash App rejected it. The company it is coming from can not change the refund method. It is the banking institution's obligation to get it to me one way or another for up to 3 months after an account is closed. I called Cash App and had the issue escalated. They said they would look into it and the next day they accepted the refund and I was able to transfer the money to my banking account. The second and third refunds tried to go through July 20 and July 21st again Cash App denied them so I called and asked for the same thing to be done as was done on the 30th so I can get my money. The representative put me on hold while she spoke with the billing department and after a while came back and told me there was nothing they can do for me and they will not accept the refund like they did last time. I tried to tell them it was illegal to do that and they would not listen. I have put in a complaint with the BBB. I will be contacting my lawyer for what legal action to take and the exact laws they are violating. I will be sending them a letter, I will be calling them every day, and I will be contacting them on every social media they have until this problem is resolved and they give me my money, tell me why my account was closed, and hopefully reopen my account. I had been a good customer and used them for almost all my purchased and this is inacceptable for them to do this and treat me this way.

My name is Lorenzo this afternoon I called YouTube TV about an error message telling me last payment didn't go thru. I called explaining I paid a week ago on July 6, 2023, $146.83, and I was charged twice $6.47 plus $10. The customer service rep directed me to install a team viewer quick support app where the CSR rep Ritu Plaza could monitor what I was doing and make any corrections on his end. followed by go my Cash App where I needed to go to the bitcoin section where I needed my I.D, verified. I kept having problems over and over again, so he instructed me to add a pin number. At that time someone from Cash App requested $435, so a declined it since I didn't know anyone name Tyler Goody. At the same moment $435 was taken immediately from my checking account. I immediately tried to stop it. I went to my credit union app where I saw $435 was taken. I called Cash App immediately they said nothing can be done. I called YouTube got no response, called google their customer service reps defended their coworker by saying that I put my personal information on social media.

On July 2, 2023, someone took $40 from my Cash App account. The name they used was [censored]UWhore. So, it was clearly fraud to me, just based on that name.

I noticed the theft on July 4, 2023 and claimed fraud and demanded a refund. The unknown person calling themselves [censored]UWhore refused.

A filed a complaint/claim with Cash App and two days later they denied my claim and said I had authorized someone to take the money. That was clearly not true. I never authorized anyone to use my account or my phone to steal my money. My account if linked to my bank account and I was worried about more theft.

I then called Cash App and spoke to a customer service agent. I suggested that they obviously knew who the person with the [censored]UWhore name is and suggested that it is obvious that they committed fraud.

I stated that I did not understand why this person had more rights than I did.

I had been a customer for over three years.

I had only 11 cents in my account at that time and the Cash App representative said they could not refund that small amount to me through my bank account on file.

I really wasn't concerned about 11 cents but it shows the lack of customer service they have.

I told the representative to close my account and cancel my debit card.

I need to report. That I bought $600 in bitcoins. And then another 200 in Bitcoins. Total lean to $800. I copy cut and paste my other Bitcoin address wallet into Bitcoin to send my money there All this time I've been thinking my money's been going there, but for some strings reason I find out that my phone was compromised and there was spyware of my phone that I didn't notice or wasn't detectable to me. And till I took my phone to my cell phone provider. and they found it. They removed it and restored my phone back to new again, even though my phone's brand new. and they told me that all my financial information passwords and everything was going to this person to access my account information. and then when I looked at the Bitcoin address finally I see it was not my Bitcoin address that I use copY cut and paste So I called Bitcoin and explained the situation. Lady puts me on hold for 10 minutes. She comes back, and says, there's nothing they can do because the money was already withdrawn. And I said, really? And then she said, I can help you with anything else but that. So, therefore, if you got anything else to say about Bitcoins and she hung up. So I call bitcoins again. Got a different lady, and she told me the same thing, but she didn't hang up on me. I said, no, there has to be something that is my phone was compromised That money should be returned to me. But there's nothing to be able to. tell them you're basically in the creek in Shetty waters with no paddle. but there is something everyone can do, and I can do. We can all join forces and file a lawsuit against Cash App/Block, LLC for everything that would last. So I'm getting ready to follow the because we should federal complaint with the FBI against them and the New York State Financial Division against them and the Consumer Financial Protection Bureau against them. I'm not going to stop because I am tired of these people taking my money and Bitcoin being hacked, I think. Who did this to me? or anybody else that has been hacking. cash app because my bank will not allow me to link any of my cards. I only have three cards I can link to them and use but the bank told me to immediately remove the card out of there. because the cash app has been hacked. Cash app is owned by Square and they changed their name to cash up because it used to be square cash. When you complain about cash up to a lot of people, cash up retaliates and shuts your account down. Cash app has the worst customer service on phone or in chat, 'cause they really don't pay attention or read what you write.

Fraudsters are using my phone and social security to extract money from my personal accounts, including my credit cards.

One uses the name John Kennedy who has created a different Cashapp using my information and picture. He was supposed to be doing my taxes after charging me about $2000.

Please delete all accounts using my information and picture. My only Cashapp account is $kids543

I hope you find these accounts and fix this. My pic is being used on other accounts.

Leni Gray Wilson

[protected]

I am writing concerning the get a $5.00 Cash Bonus for linking bank account or debit card and sending $5.00 within 14 days of using promo code.

The following are the events as they had occurred.

1) On December 17, 2022 - I Downloaded Cash App and entered promo code 737GWQC which was an invitation code provided by a friend.

2) On December 17, 2022 - I linked both a Bank Account and Debit Card to Cash App.

3) On December 17, 2022 - I deposited $5.00 from the Debit Card to Cash App4) On December 17, 2022 at 10:25AM Pacific Standard TIme - I sent $5.00 to another Cash App user which was within 14 days of using promo code.

I had met all requirements as the deadline for the 14 days of using promo code was December 30, 2022 while I completed all the requirements on December 17, 2022 which was 0 days from using the promo code but I never received the $5.00 as of this date.

Contacting Cash App support and even escalating the issue was pointless as it was like talking to robots who ignored the issue and providing incompetent customer service.

At this time, I would like to request the $5.00 Cash Bonus be issued to my Cash App account.

I was charged today Friday March 24, 2023 for something from smartyplus.com and I never been to this website nor do I know what is sold there. I complained to cash app support about this. They told me since it is pending, I have to contact the merchant personally because it is still pending. I would like for someone to contact me back by phone [protected] or by email at [protected]@gmail.com. also I would like for the 19.00 to go back to my cash app card. Thanks Trisha McCoy

I was sent 200$ March 9, 2023. Cash app has my debit and sh hv sent it upon request. I HV trued 9 times. Cash app has Square as an intermediary, whom has some new rip off company called PLAID.

Plaid insists on my banking credentials. My acct number and my login! NO FREAKn WAY! I FONT GV THAT TO ANYONE. Hence, they won't pay mey money! It's now MARCH 23, 2023 please release my money or you may be facing megaillions law suit! This is WRONG and LUDICROUS! Drop PLAID!

Denise McCormick [protected]. COLONY BANK LINKED. MY ADDRESS: PO BOX 766, Thomaston, GA 30287 TY

I opened a cash app account or tried to anyway. I went to see my deposit info as I was transferring my $200 winnings. I looked at my account information as I never received my money. Someone else's bank account and routing number was where my information should be. I tried to email support but was given a fake email address so my complaint was not given to you. Now I am online getting as much information as I can so I can contact you. I also can not get support while I am in the Cash app as this is where I am being scammed and can not get help out of the app.

I purchased some luggage on a website that I now know is fraudulent and cash app will not return my money they keep denying my claims telling me the merchant was verified when I know they did not verify the merchant because the website is no longer available. www.lynnm.shop.com I am out $100 and cash app is not doing anything to help me basically telling me to f#$k off and this is very discouraging as a customer and someone who uses there service alot sending money and spending money with their card.

On 01/11/2023 I made an online purchase for $1,000 using my CashApp Visa debit card. The merchant offered a no questions asked 30 day refund guarantee. When I asked for the refund they severed communication.

CashApp denied my claim to reverse the charge (3) times and in not so many words told me to kick rocks. They didn't even try to contact the merchant, they didn't look at the emails I sent them. The just flatly denied my claim with no grounds to do so. I have chat and email threads regarding.

I sent 3 payments to Ray Delicha 1 for $200 and one for $150 and the last one was for $50. The first 2 went through but the $50 didn't go through because cashapp cancelled the transaction. What I don't understand is you let the first 2 payments go through but cancelled the last payment for my safty. If you people was worried about my safty why didn't you cancel the first 2 payments? I was tols by you that the cancelled payment was returned to my bank so I called my bank this morning and they didn't get a thing from you people. So now I'm filing reports with the BBB and the States Attorney General of W. Virginia to find out where my money is. I was hung up on 3 times trying to find out where my money is and all you people keep saying is you sent it back and that isn't true. So where is my money? You had no right to cancel because there was no complaints about the first 2 transactions. I'm filing reports today so you can expect an investigation into the disappearence of the $50.

My husband Leo Howard Jr was sent a Cash App By his Friend Timothy Hester on 12/31/2022 around 9:48 AM that never came through to my Husband's Cash App. We then Googled the number for Cash App [protected] and was noted that their business hours were Mon-Fri, and this was on a Saturday. On 01/05/2023 Timothy Hester reached out to my husband Leo Howard Jr to call Cash App so that he could get his money back. Leo called Cash App at the [protected] number, and I was working, and he came into my office and said he was on the phone with Cash App Support and the Tech needed to speak to me since I was the last person to Cash App him. This was all on speakerphone and then he preceded to ask me could I open my Cash App which I did. He asked my husband to open the Camera on his phone and had him face it towards my Cash App. He Proceeded to ask me to type in dollar different dollar amounts. He first asked me to put in $891.00 and then send to what I thought was my husband's Cash App and then press send. Then he asked me to put in $458.00 and it came back as failed. Then again, he asked me to put in $99.00 and failed again. My thought Process was this person was trouble shooting and surely nothing was coming out of my account. All of the sudden the phone line went dead, and I went right my Online banking App where and account is over drawn $616.00 and now a chain reaction of overdrafts and fees occurring having a negative account. This was the phone number listed on Google I just can't understand how this happened!

My name is Raymond Kolander. Earlier today, I sent 2 $200.00 payments to Janice Watkins. Although she received the first one, she claims she did not received the second one. She gave me a cashapp refund receipt yet I received nothing from Cash App and the funds have not been put back into my account. Where did these funds go. The refund receipt she gave me was forwarded to square. Please investigate. I want to know what happened to my $200.

So, I wake up late at my hotel... Run downstairs to get $180 out of the day to pay for the materials for my work that day and pay the hotel fee... Insert atm card atm pin request and approve withdraw... Cash card is not in locked state. The atm had a message appear on the screen atm dispensing error 0.00 cash was dispensed so I quickly shot a pic of the atm screen at my local hotel. I went and asked my hotel staff about what to do they say its cash apps problem. So, I instantly educate cash app @ not receiving any cash and sent them a picture of the atm error. My refund has been rejected (due to me approving the transaction — which keep in mind yes I approved the transaction with the expectancy of actually receiving my cash in the end) this was august 10th. And I have filed the refund request and called 3x and spoke with managers, but my issues never get resolved... Please help

Hello Complaint Resolution:

My name is Joy! (to the World) and the following information has been sent to Cash App.

Cash App is not allowing me to access my old account! Someone has changed the email associated with my old account. I've repeatedly asked and been DENIED.

Below is a copy of what I sent Cas App Support:

Good morning! My current cashtag is $1JoytotheWorld. My current phone number is [protected]. My current email is this one: [protected]@gmail.com.

The account I wish to access is $JoytotheWotld. The phone number was: [protected]. The email was [protected]@gmail.com. The email showing for this account in the Cash app is day...@yahoo. I don't know this email. I am a victim of identity theft and have reported it to the police.

The bank account that this accounts deposit information is the same Wells Fargo bank account that I use now. The last four of my debit card at that time is 5492.

The last four of my account are 1573.

My mailing address is 1465 Tamarind Avenue#190, Los Angeles, CA 90028.

My residence address last October 2021 was. C/O Libra Hotel, 3909 W 6th Street, Los Angeles, CA 90020.

I forgot to say that all the withdrawals were at the same ATM in LA and the Ralphs store located at Wilshire Blvd and Western Avenue. The address is 670 S Western Avenue, Los Angeles, CA

I've only been with Cash App since 9/30/21.

The only phone number associated with these October 2021 transactions is [protected]. This was my phone with Patriot Mobile and it was stolen from me November 8th, 2021. I can provide proof it was my phone if necessary.

The transactions I have to have are only for October of 2021. The balance on $JoytotheWorld should be $0. The transactions from $Joytothe World are as follows:

10/1/21- $88.65. - ($90 deposit

10/4/21- $106.38 - ($110)

10/12/21- 141.84 - ($145)

10/12/21- $88.65 - ($90)

10/15/21 - $53.19 - ($55)

Please see attached October, 2021 Wells Fargo bank statement. The amounts are after Cash App takes its fee.

All of the transactions in question are from "Vartan" Top Notch Staffing. Thanks to Cash App support I've been able to provide my income for November and December of 2021. Please see attached screenshot of Cash App history as well as December 2021 Wells Fargo bank statement reflecting his payments to me.

Vartan at TopNotchStaffing is under investigation by the EDD, and the Labor Board of California. I have to provide the wages I've received from him. Do I have to get a subpoena? I truly truly need this info.

Can you PLEASE help me with this? I don't plan on ever working for this guy again! All I need is those 5 transactions in individual screenshots like the ones that are attached.

I'm only attaching the bank statement. The only statement I need is for October 2021. Can you please help me. I needed this statement over a month ago!

Cash Apps response:

Hi Joy,

My name is Casey, and I am the manager at Cash App Support. I understand that you are having issues with accessing your old account. I'd be happy to take a look at your case.

I took a look at your case and can see that you have been working with us to gain access to your old account. I have reached out to a specialist to review your account and case. They have informed me that based on the information you provided, your request to access this account was not approved.

I have been informed by our specialist that for security reasons, we are not able to grant access to the account or funds. They have not disclosed any additional details to me about this, and I cannot override this decision.

At this time, we have provided as much information as possible to help you resolve your issue. While it is not satisfying and may not be the resolution you were looking for, we’re unable to provide additional support and will be closing your support case.

You can contact Cash App Support in the future and start a new support case at anytime by tapping the profile icon on your Cash App home screen and select Support.

Thank you for your time and effort.

Regards,

Casey

Cash App Support Manager

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On 9/24/22 I used my cashapp card to pay for a bed that I ordered from dhpfurniture.com. This website does not sell directly to consumers and I should not have been able to move forward with the transaction without a business id. There was clearly a breech in the security of their website and during the purchase of the bed, I was targeted by a website linked to scams in *. I received fake confirmation emails, and a fake tracking number from the website my card was charged to (Saiyab.com) After this happened, I reached out to dhpfurniture customer service and they informed me that I would have to be in contact with my card company to resolve the issue. When my card was charged to the unknown and illegitimate website and I did not receive my merchandise, I filed a dispute with cashapp to have my money refunded. I filed a first dispute on 09/30/22 and provided the information I had (which was little at the time). My dispute was declined on 10/12/22. I filed another dispute on 10/12/22 with more information and screenshots to prove I had been scammed and did not receive my items. My dispute was again declined on 10/23/22. I was informed via email by cashapp that 'it was determined that no error occurred' and that my $79 would not be refunded to my account. But an error did occur. The website my card was charged to was not the website I purchased from and I did not receive the item I ordered. I am seeking reimbursement from cashapp. I would like the $79 charge to be refined to my account, as I did not receive my items and did not purchase from the website my card was charged to.

Today, I attempted to withdraw my cash app balance and it charged me a fee to transfer. The app is very confusing and misleading which led me to instant transfer instead of free transfer. I clicked on instant transfer to change to the standard transfer but instead the instant transfer went through. Why not give the user a confirmation screen on what speed transfer the transaction is going to be before they are allowed to proceed. I am going to close my account because I do not use this app much but I want a refund. I realize it is a small amount but this is more for principle that I did not intend for a instant transfer.