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I just recently received a phone call from someone claiming to be from Cashnet USA, that I owed them money and that he would have me arrested if I didn't pay him $350.00 right away. Ofcourse I didn't and he called my job like 4 times to yell at my and try to get me to pay. The problem is I HAVE NEVER GOTTEN A LOAN FROM CASHNET USA. And I'm so upset that the guy new my name, number ss# and even bank account, he can do major damage with all this information. I called CASHNETUSA to ask about this, ofcourse all they said was that it was fraud and that they were working on it, the lady even said she would call me back, it's been 3 days and no call from anyone there at all... they don't care what happens to you and from what I have been reading this has been around for a while.. I wouldn't even go to their website and do business with a company who can't even help you out.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I just recented you guys have take from my checking acct. money of $49.98, which I did not have it back you guys said that in 72 hours and it pass a week already I need my money back please.
As an employee of CashNetUSA, I can tell you that your experience looks like calls you’re getting from scam artists pretending to be from us. But, no matter what your concern, if you ever have any question or concern, we have an excellent customer service team working 24 hours a day, 7 days a week, 52 weeks a year that I would encourage you to call at 888.801.9075. We take our customers’ concerns very seriously and work hard to make everything right.
It sounds as if you are experiencing debt collection scams, using our name to lend them legitimacy. Anyone calling on behalf of CashNetUSA follows strict policies and procedures, operates within industry best practices, and complies with the law, which make many of these calls discussed here not possibly from our team.
If you do happen to receive a fake collector call (see below for how to recognize fraudulent calls), below is a list of the actions to take, including the phone numbers to use to contact us to ensure the most speedy response.
Recognizing Fake Collectors
Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or paymenthistory when you ask for it.
According to some of the people who have received fraudulent collection calls:
· The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
· The caller reads out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy).
· The caller has very poor English speaking skills.
Reporting A Fraudulent Collector Call
· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.
For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
I hope this information helps, and please call our numbers above with any questions.
I have recently received calls from some company claiming to be from an law office named Lattham & Watkins, address is 365 S. Grand ave. Los Angeles 90071, spoke to a Susan and Alex who was very rude and calling my home and job constantly trying to get me to pay them 300.00 for a loan i never received. First they said i got yhe loan from Cashnet USA then from American cashnet USA, thanks for the info. I need this to stop today.
Oh please. Now they have their crooked employees on the internet trying to clean their name up. These crooks work so hard to scam you out of your hard earned money but won't work hard to help you. STAY AWAY from this place if you don't want to be scammed.
I am a UK resident and male.
I have been getting email saying I have applied for an advance.
NOT TRUE. This had happened twice over the last year.
STOP SENDING THEM ITS ANNOYING.