Castle Couture
reviews and complaints

I was at castle couture on Sunday 6/11 for a 12pm consultation for wedding gowns. I feel it is important that I let you know all that has happened to me at you company. While the sales woman was setting a dress on me she had clipped my back with a metal clip. I could never explain how Excruciating the pain was, I Immediately screamed. At this moment the sales woman still didn’t even know what she had accidentally done. I started screaming the clip the clip. I was shaking and in shock. For what was supposed to be an amazing experience for my wedding has now turned into a nightmare. I leave with a swollen/ bruised back, that has now scabbed over. I cry every day praying I won’t obtain a scar on my back for my wedding day. I couldn’t even bring myself to buy my dress I just wanted. I had to leave were I went to my car sobbing. I am at compete ahh that as a Client that is Supposed to be Pampered and made to feel amazing, I was not offered to sit, a drink, medical attention, a hospital nothing at all. No management was called over to assist. This is all standard leagal action that should take place at a business if a customer is hurt. 1- offer medical attention, 2- report Incident. I felt Worthless. I have reached out to both Caitlin-vice president, and Marc-customer service director. Both have admitted the situation takeing Responsibility and acknowledgment this happened. I have all documentation including pictures. Speaking with Marc literally made me worse, I felt disrespected and Discarded. Offering a 10% discount to come back for second time saying it is to gain back the experience lost is a complete slap in the face. There is no getting back what was lost here, and a 10% discount is what is felt to be equal to all that was done and caused to me that day and the days forward. I could Potentially now gain a scar on my back for my wedding day. He stated the reason the sales girl didn’t do anything about it after the fact was because she was Embarrassed. Well that great she is Embarrassed, what about me the CUSTOMER, any worry of how I may feel. I’m completely distraught over this.

Buyer beware! Ordered a dress for my mom on 3/3/12 for a 3/24/12 party. Kept asking about the dress, then I was finally told told on 3/20 that it would not arrive on time. I kept asking them if they were sure that they would be able to deliver it on time with the alterations and everything and they didn’t even bother to call the manufacture and confirm the ship date. But who cares anyway. If they made it happen then they would have had a sale and if not, well then they were not at fault. I asked them how they can do that, but they explained that they were not at fault. They did a favor for me for ordering the dress. And it was our own fault for not ordering the dress sooner. Why not say that in the first place. Why even attempt do order a dress on short notice. My mom can get a dress off the rack but what if it was your wedding dress or what if she could get it off the rack but they left her with no time to even have it altered.