Castle Dental
Reviews and Complaints

Zira was very unprofessional. She was rude to me. Told me that there was no corporate office number. Zira the number is [protected]. I spoke with them. And they were so nice compared to you. I had a billing question she blamed it all on my insurance. I called my insurance and they said she was wrong. Long story short the corporate office handle my situation accordingly. The right way.

I scheduled a cleaning six months ago for today (6/3/19) at 8am. When I walked into the Buda location the lights in the waiting area were off. The Office Manager asked if I had an appointment, I told her that I had an 8am and she questioned me "Are you sure? Because the doctor won't be in until 9." I told her I had my email confirmation and she told me to have a seat and they would be with me shortly... the next time she spoke to me was 35 minutes later when she asked me to follow her to the back. Mean while another patient walked in who had an 830 appointment. Why do you have your hours of operations set at 7am if you won't have a doctor in until 9am? Why would you schedule patients when a doctor won't be there?

The Office Manager sat me in a room, prepped the area and then asked "Are you off today?" At this point I'm already frustrated because I've waited so long and her question made me feel like she was validating how long I had been there. 25 minutes later the doctor shows up and states that there was terrible traffic (the highway had been shut down this morning due to an accident) says he will be right with me. He checks in with the hygienist and the office manager and explains to them that he doesn't have all his things, he is waiting for some one to bring them to him.

No one comes back to the room to apologize for the wait, to see if I would like to reschedule. I left, told the Office manager I had to go and again no apologies, didn't ask if I wanted to come at a later time. No regard for my time or the inconvenience.

I understand schedule mix ups happen, unforeseen instances such as the accident on the highway happen but what ever happend to customer service? It wouldn't have cost any of them anything to recognize their error &/or apologize.

I will not return to Castle Dental ever again.

I took my daughter to her appt everything going well but when we get ready to go to the back we all get up and go the guy twlls me I cant take my other two kids but I dont have anyone for my other two and he tells me to just leave my small kids out in the waiting room I said no and that ive always taken them back there nobody ever told me I couldnt and I never let my kids go into the back by themselves so after we all go back he is very rude doesnt tell us what is going on Dr comes in let me know what is happening with my daughter teeth the other guys come back in is just being absolutely harsh on my daughter teeth and I know he can tell he is hurting her the whole time and doesnt bother to ask her if she ok and if he being to hard once done we say thank you and leave I get to the desk and the front desk lady tell me the times but was being rude about it and then throw my appt card on the counter towards me and also keep ignoring me and being very rude then precedes to tell me that I'm not allowed to take any of my children so for the one who has an appointment back there and that next time I will have to stay out there with them and let my other child go back there alone I will NOT ever let my kids go back there alone for this reason just because he was made at me doesnt mean he need to take it out on my child ever.

On 7.18.17 I took my daughter to her appointment. She had questions about which teeth she wanted to get filled. All the lady at the front desk said was this is what the doctor wrote this is what we have to do. She would not even hear her question. So I then stepped in and asked why two different places were saying 2 different things. I then asked her to look at the other paper from the other dentist which she said was illegal for her to do and kept repeating this is what the doctor wrote. We went over this with her on 6.27.17. Thats fine but we had more questions that the lady refused to answer. So a few minuets later another customer came in and had questions. She basically told him the same thing BUT she made the following comment which I believe she was directing toward me "So we won't have this foolishness the next time you come in". Even if she didnt this is not something you say to anyone who has a question. That is what she was there for.

Went there in March 2015. Need lots of dental work. Opted to have parcials upper and lower. Was molded to have parcials made. Went later to have some upper molers extracted. Dentist (Dr. Malik) suggested pulling the front bottom teeth first. So I agreed. Pulled 6. In my opinion only four needed to be pulled. Was charged for six "surgical" extractions. Only two needed to be "surgically" extracted. So when that was over. Dentist put in the lower parcial.. They did not fit AT ALL! So dentist grinds them down to fit. He grinded down the fake back teeth. Nothing there but pink plastic. Only the front fake teeth are there. So I went with it. Cause I work. Can't go to work with no bottom front teeth. After a month. No follow up appointment was scheduled. No calls from the dentist. So I call and tell them the parcials are rocking Bite front and back of parcials pop up. Bite with back and front of parcials pop up. NOTHING will hold them down. So I call and make appointment. And complain. Dr. Malik looks at them. Then tells me they are like a flipper (temporary parcial) I tell him. You never once told me that. I don't believe him. Then he says. Oh and today is his last day at castle dental. There is no other dentist in that office. So I say. So what am I suppose to do. They are in my insurance network. They say well we can send you to another office. It is approx. 70 miles from my house.. Um absolutely NOT! I asked what bout the other castle dental right down the street? They don't have a dentist either. WHAT?! Then their other suggestion is to send me to a castle dental in a bad part of town... NO! so here I sit almost 3 months later with a bad lower parcial. No other dental work done yet.. And Castle dental doesn't seem to care at all.

The castle denta on northwest frwy and surrounding areas are con artist they will take your moneey fail to work with you and leave
you with your mouth messed up Zara is a liar she is sneaky and crooked. I was told different stories by her and made out none of it was true. She is a criminal and a bad asset to the company do not go to castle dental in houston, kirby they are all scam artist out for your money especially the northwest office and kirby they are dangerous.

I was a new patient and didn't get a conformation call so i called the morning of my 2:oo appt. and receptionist said i was not on books but to come in @ 2:00. I got there at 1:30 knowing i had new client forms to fill out, at 3:00got moved to chair and FINALLY got a few x-rays then was put in another dirty chair till almost 4:00 when the "doctor" came in i told him he wasn't professional making clients wait 2 hours after the appt. without being aknowledged.He was VERY rude and argued he was a professional and why was i there to get my teeth pulled. You have the x-rays, your the dentist, you tell me why! Ended up walking out more pissed then i have ever been before and still in pain! DO NOT GO HERE! Please research before you think of going here, Shame on me. NEVER AGAIN!

DENTAL CUSTOMERS BEWARE!
I have HMO dental coverage and this was the office close to my home that I picked from the list of approved companies.
I went in with a tooth that was giving me trouble and was floored when I was told what it would cost me to get it fixed. I had to ask the person " these are the charges after dental coverage?" They told me that they would remove the filling, preform a root canal, place the filling and place a crown and the cost with insurance would be almost $1300. What an outrage! I also inquired about a standard cleaning and the dental asst. told me that the cleaning recomend that I get a cleaning that was going to cost me $600. They proposed other work to be done also. If I was going to get al of their recomended work done it would have cost me almost $3500.
THESE PEOPLE ARE SCAM ARTIST!
The only thing I could afford was to have the tooth pulled.
I'm deeply disapointed with the was these people try to rip me off. They have since been purchased by Monach Dental. I'll be searching for another company and get a second opinion on the other work to include the cleaning.
DENTAL CUSTOMER BEWARE!

Castle Dental has had numerous complaints against them which has come to light, using same disposable instruments on patients over & over mixing up dentures on patients, giving women men's dentures huge teeth! The T.V. commercial where the old man & woman mix up their dentures, they must have gone to Castle Dental, , Beware stay away from these idiots! They will ruin your teeth!