Jackson Furniture / Catnapper review: Beware 60

I bought a Catnapper 14 months ago and within 3 months there were fuzz balls on the fabric. Now 14 months later the motor is out. I can't seem to get a claim filed online like Weekends Only told me to do and there is not a phone number on the website for Jackson Furniture. I am thoroughly disgusted. I'm retired and therefore on a fixed income and can't afford to buy another chair. I previously bought a recliner for $149 that is a much better and more comfortable chair than the Catnapper. Very disappointing.

My Wife and I decided to Purchase the Catnapper Sofa and Chair. Well our first Sofa started sagging on the right side and complained and Rhonda's Furniture in Dalton Ohio sent us a new Sofa after about 3 month. Well the new one arrive and it was only a matter of only 4 months with the same issue. They sent a rep out to look into the issue and wed received a Email back saying its not a manufacture issue and they will send a new frame but we need to pay shipping and installation. Well there goes my blood pressure and we called the rep and asked about the warranty, our answer back was them hanging the phone up.
Jackson Furniture does not honor the warranty in any way. The big kicker is we paid $1000.00 for capet/installation in our living room and found the bent frame gouged a hole right down into the floor.
Presently I'm going to see if I can take any legal action into this company and a word of warning DO NOT BUY there furniture.

catnapper company needs to refund everybodys money . because were being ignored

I earl young bought catnapper furniture that messed up and under warranty they done told me not going to fix it so we to learn a lessen they done care, its fraud and we cant do anything about it 10/8/18 . I live in Madisonville ky 42431

We purchased a Catnapper Monaco Power Reclining Sofa on August 18. It was delivered on August 20th. Immediately I noticed that one of the usb ports was defective & the material had the worst static electricity problem that I had ever seen! I sat on the sofa for an hour or so that night & noticed that it was much firmer than the one we sat on in the store. The next morning I called the furniture store to tell them about the defective usb port & I told them that the sofa was too firm. I was told that they would have to order the part & that I needed to use the sofa for a couple of weeks to break in the "fibers." I had to leave town that day to take care of my elderly Aunt. I was gone for almost a month. When I returned home, I called the store to schedule a time to have the new part installed & again I complained about the furniture being uncomfortable. I was told to "sit on it for a few more weeks." I wanted to like this furniture, so I did as I was told. I sat on it several hours a day & it made my back & body hurt so badly that I couldn't stand it! It was like sitting on concrete, so I ended up sitting on my old La-Z-Boy! A friend came to stay for a few days & she sat on the Catnapper. She said that her body hurt so badly she felt like she had been in a car wreck or something. I called the store back & insisted that I needed to exchange this sofa. That's when I was informed that they have a 24 hour return policy & if I was not happy with the sofa I needed to contact Jackson Furniture. I emailed Jackson & of course they told me to contact the furniture store. I responded that the furniture store had referred me to them. I also asked if they were going to stand behind their furniture, since the store was not going to. They did not respond. I emailed them again & said since you did not respond to my last email & no one is willing to replace this horribly uncomfortable sofa, can you please offer advice on how to soften it up or make it tolerable? And of course they did not respond. So, in an effort to prevent anyone else from blowing hard earned money on a piece of Jackson Furniture, I'm telling you to RUN AWAY! Sure, it looks nice & it might even feel decent in the store, but you will HATE it when you get it home! You would honestly be better off sitting on the floor! The "Comfort Coil Seating featuring Comfor-Gel" is a farce! There is absolutely nothing comfortable about it & you cannot get rid of the static electricity from the inferior microfiber material! I'm serious... JUST DON'T!

Jackson Catnapper is definitely not quality furniture and once purchased, the customer has zero recourse when issues arise ( and they will arise ) ! We purchased a sofa, loveseat and ottoman and was told 6-8 week lead time, 3 1/2 month's later was told our furniture had finally arrived at Cincinnati Overstock warehouse in Cincinnati, Ohio. Once we rented a trailer ( to avoid their insane delivery fee ) & drove almost an hour away to get it, had to wait over an hour for employees to even find our furniture, then was given the wrong color sofa with the order. The correct one was actually there and eventually found but only with a huge wait time. Once the products were brought home and put in place, we found the ottoman didn't come with screws to even mount the legs and there was a sharp screw protruding from the back of the sofa towards the front almost coming thru the fabric. The ottoman would eventually be approved for replacement but only with another 3 month lead time and only with me driving back once again for the exchange, no sympathy or help what so ever from the seller or an offer for delivery & exchange. Its now 8-26-20 & we're finally supposed to be having a technician coming to our home tonight ( with a 3 hr. arrival window) between 4:30 and 7:30 pm. What legitimate company comes out at 7:30 at night and expects to do a repair like this ? I know just thru common sense that even if the fabric can be removed and the screw taken out or positioned correctly, the fabric will never be re-installed and stretched properly like it was from the factory and he'll say not his problem, call the warranty department which as you all know, never responds and the store we purchased from could care less too since they already got their money. Really wishing i would have purchased elsewhere and with a different brand, The only reason we bought to begin with was of the style, color and removable cushions so they could be cleaned and rotated as needed. Oh and by the way, we had to purchase the $400 ottoman site unseen, its cushion is not removable and the frame feels like plastic ! Whole thing weighs maybe 10-15 lbs & pops & cracks like its ready to fall apart any second. Had i known this i would have never even considered spending that kind of money on something of that quality, of course returning (or even exchanging) was not an option according to Cincinnati Warehouse. They have a very well trained person that will only communicate via email, will offer no other help other than forwarding your complaints, and makes comments like if you make a scene when voicing your complaints at the store will call the police. I'll be writing a review and reporting them to the Better Business Bureau as well. It's no wonder so many businesses fail in today's age with the lack of quality & caring about their customers or their return business, i will never waste another dollar with either one of these businesses and would forewarn everyone out there not to either unless you want nothing but junk and continued headaches. Unfortunately we've only had use of the sofa and loveseat for a little over a month now and haven't even been able to use the ottoman so i'm sure my problems are only just beginning and the replacement ottoman will likely not be any better than the 1st one : ( Don't waste your money or your time with either vendor i've mentioned ! Only buy from "local, honest, reputable" vendors who actually answer their phones, care about their businesses & customers & have GOOD reviews ! Obviously nether of these do any of the above !

We bought a Catnapper recliner in 2018. One year later, the right arm broke away from the chassis. Also, my feet touched the floor (I'm 6 ft tall) on the store model, but not on the model they ordered and I picked up. It was not level or something. TOTAL LEMON. STAY AWAY FROM THIS BOGUS PRODUCT AND COMPANY. AWFUL CUSTOMER SERVICE. They simply don't care. Broken chair going to the curb.

Don't waste your money on there furniture, they do not stand behind there product! 9 month old recliner seat cushion core is sagging alot on right side. It's supposed to be a covered warranty item for 5 Years? Wayfair won't do anything, directed me to Catnapper/Franklin they won't do anything either, told me to contact Wayfair $1200 lost! I will tell everyone I know not to by this product

Worst furniture purchase i have ever made was a catnapper lift chair.Product sucks and the service sucks.Should have read all these comments before i bought this piece of expensive piece of junk

Bought soda, loveseat and recliner. BIG mistake. For the prices very disappointed as they fabric material has started literally ripping apart. It is like it is drying up and flaking off. DO NOT BUY!