Jackson Furniture / Catnapper
Reviews and Complaints

After 2 years leather started cracking and busting on the seat backs and headrests (both sides). The handles have broken 2 times. Dealer replaced handles but as far as the leather, no help from manufacturer after the first year. If you want a quality piece of furniture, buy something else. I was told it would never peel or crack. That was a concern when I bought it.

Purchased these both to remodel our living room. It took two weeks to delivery, we had them about 4 months when the padding on one side of the sofa seat bunches up. The store we purchased from came back to pick up and send to company for repair and it took one month to get it back! Now the loveseat is doing the same! I do not recommend catnapper furniture! $2500 just thrown away! They used to be a good brand, not anymore!

We purchased this sofa and dual love seat from Cleo's furniture on 9/20/14 after returning a defective sectional. Our salesman told us this was just the best piece of furniture we could get. Well you guessed it...It has started peeling and cracking of the material on the headrest of one of the recliners. When I called Cleo's furniture, I was told since I did not buy the extended warranty, they could do nothing. Why should a piece of furniture that expensive ($1200) peel and crack?

DO NOT BUY A CAT NAPPER. IT IS A PIECE OF JUNK. READ THE PREVIOUS POSTS.

Purchased the lay flat dual reclining sofa from Catnapper in 2017. The inside plastic pull latch broke. I called the company and was told that part was not covered under the lifetime warranty. Of course it isnt..they only cover the metal parts of the mechanism. Using subpar parts seems to be their way. People...dont waste your money on this cheap furniture. They know its cheap..and from what I see from all the other reviews, they know they sell junk and have no intentions of backing what they sell.

I purchased the Catnapper sofa and love seat 2/26/14 and it's has just fallen apart. One arm has literally broken and is hanging off on the sofa. Another arm on the loveseat is starting to do the same thing. Mechanism on one of the reclining seats is broken and you can now feel boards digging into back and legs on all. I can't believe I spent almost $2000 for these items and in less than 5 years, they're worthless!

Another unhappy customer!
Zoe Jones

Bonded leather couch and 2 recliners catnapper brand purchased at wayne furniture in monticello ky 42633 by joshua anderson in december 2015. The leather is peeling and the seams are unraveling. It started peeling and coming apart in about 2years. We paid close to 2000 dollars and expected it to look good for more than 2 years.
The catnapper company was supposed to send the material to recover but we didn't get enough to completely cover one recliner and we had to pay for having it done only to find not enough material to finish one recliner. I expected better service from the well known catnapper company. Please look into this matter. I saw on a company review site that other customers are having the same problems and issues that we have encountered with catnapper products. They are marketing their sofas and recliners as high quality but it is no better than cheaper brands that cost alot less. 2000 dollars is a big investment for working class people and this company is not what it puts it self up to be.

I am contacting you in regaurds to a couch and love seat we have through your company. We have only had the furniture for about 2 years now. When we purchased the couch and love seat, we were told it came with a manufacture life time guarante if anything happened to it.

Within the past few months we have notice the stiching of our couch (where you would sit with your back against) is coming apart. We found it because the wood has broken through the stiching and when we went to sit down the corner of the wood went right into our back. Not only is the wood sticking out of the couch, but the staples in our love seat is also sticking out. It has become dangerous for us to sit on our couch and love seat without getting stabbed by a peice of wood or staple. I would be more then happy to send picture through email.

serial # 2330200
Style-5328903

Horrible furniture and even worse customer service, I bout 2 identical recliners 5/2014, almost everything about them has broken except the fabric coverings, one brand new if you sit back in it would go over completely backwards hitting the back of your head on the floor, the other has been an electrical nightmare burning out several heating and massage elements. Repair guy came to the house and completely rebuilt one chair and replaced all electric in the other, they broke again, , they have broken 3 of the cheap plastic handles, now the springs broke under one of them and they cry out of warranty..I had to argue 2 months just to get them to reply. this is straight out of their warranty """ SPRINGS - Limited Lifetime Warranty The spring units of Jackson Upholstered products are warranted against breakage due to defective material or workmanship for the lifetime of the product."" but they say tough, , send us a check to buy the parts..These chairs are so sorry I am conflicted whether to buy the parts or just drag them out in the yard and burn them live on YouTube.

Hi my name is Rachel Frederick, I bought a catnapper chair under my maiden name Rachel Berryment, at RnB's Homesource in Madison, Maine their phone number is [protected]. We bought a catnapper chair on 7/8/2015 with Serial Number: 7840666 Style Number: 45492. I am completely frustrated and angry with your product! This is absolutely ridiculous! We have at least replaced both springs about 8 times and the whole bottom mechanism twice! I am fed up at this point and I either want a refund or a new chair. You can contact me by my cell phone [protected] or you can email me back at [protected]@hotmail.com, I prefer to be called.

I have attempted to reach you by phone with ZERO, NO luck. I've left a message for someone to call me and No luck. I purchased a Cat napper recliner 12/24/2015 and as of a few months ago have had several issues with the electronic part as far as the recliner going up and down. When it goes back down it goes down crooked and makes a popping noise when it tries to lock in the complete down position. Also the remote cord that the wire is in is so CHEAP that it has dried out and cracked in 3 places severing the very thin wire inside and leaving me in my chair with the leg part in the up position. I am disabled and this left me stuck in my chair as the remote would no longer work so I could not put the recliner in the down position. I called my neighbor who is a Fireman and thank God he was home and he came over to help me. He had to open the remote and splice the remote cord wire approx.. 12” and soldier the broken wires in 3 places to get it to work for me again so I could put the recliner back down. So disappointed that the chair has given me so many problems.
I called the store where I bought it, bottom line they said they called you to request a new remote, being I have had the chair just over a year you all told them you WOULD NOT help me and send me a new remote to replace this CHEEP PIECE OF CRAP one that came with the chair. They said It would cost me $50 to replace it, seriously, I paid $1200 for this chair and just over 1 year the remote stops working because the cord dried out and cracked in 3 places breaking the wire……SERIOUSLY! Again, I'm disabled and on SSDI and live on under $1000 per month and you want to rob me of the cost of a remote replacement because or broken wires just over a month? WOW
I'm asking that you all do the RIGHT thing and send me a replacement remote ASAP at NO COST making a wrong right. I can Only pray you will help a SR disabled person by doing the RIGHT thing.
My Chair model # is 64257-[protected] and the remote says model # HC 6022 PR2 CAT Look forward to a speedy reply….

Respectfully,

John M. Farace
19444 Arcata Ct.
Apple Valley, CA 92307
[protected]
[protected]@gmail.com

I purchased a catnapper sectional from Bush and Gilles furniture in Cameron wi one year and half ago, December 9 2015, the bonded leather is peeling off, i am just sick about it, paid $1500.00 for a sectional that was suppose to last a long time and a little over a year and it is no good. I would appreciate hearing from you on how I can get this replaced. Thank you
Sharon Ridout
Box 33
Weyerhauser wi 54895 or
Sharon.[protected]@gmail.com

I purchased a catnapper sofa, chair and love seat 3 years ago. Purchases a 5 year warranty at the advice of the furniture store. I tried several times to make a complaint with the warranty business to find out nothing is really covered under the warranty. My chair is peeling all of the leather off and my sofa has started doing the same thing! It is absolutely ridiculous to pay this kind of money for such poor quality of furniture!

Purchased the sofa and 1/2 Loveseat from Nebraska Furniture Mart which was delivered with Guardsman on October 2015. Last month, I heard a crack and within a few days the springs on the right half were 4" higher. Called Nebraska and Jackson. Today paid an upholstery expert $75 to find out that Jackson never glued or constructed the frame correctly. I am 59 years old and only weight 140lb. I sit on the sofa at the end of the day. There is absolutely NO REASON THE FRAME IS BROKEN BUT THEIR POOR CONSTRUCTION. I have had 2 now grown children with all of their friends at my house all the time and NEVER EVER HAD ANY FURNITURE BREAK.

Bought a Cat mapper sofa about 2 years ago and have nothing but issues with it been waiting for parts since March. Had a reclining mechanism replaced. A seat cushion replaced. Still have a seat cover waiting for parts still since March. Need another seat cushion replaced waiting for parts for about 3 months. Waiting another broken back piece since March. Just getting run around from Furniture sellers in Ottawa il and from Cat napper talked to a rep which was no help at all and hung up on me. Such a sales person no Custer service skills what's so ever. Now I won't get parts replaced until middle of October because some place shutdown in China. First issue I had was in Janiary and took until March to get that issue fixed. Been dealing with new issues since beginning of June and still waiting.

I bought a recliner sofa from the jackson warehouse and the pull button broke on the right recliner and jackson catnapper will not even talk to me or help me find a repair person for their sofa. Can anyone help me?

Worst Customer Service ever! Called and left number twice for a call back and never received one. E-mailed a question in twice and did not receive a response. Finally contacted some one in the business office and they were rude and offered no help. This company has no Customer Service.

I purchased a recliner from a company for my husband on a friends credit card approx. 1-1/2 yrs ago. the flat side of the arms at the back has deteriated so bad that it sags in the middle. When first noticed it felt like only cardboard over the width. I am very disappointed in this cheap construction for the price of somewhere around $1000 one way or other. I feel a repairman should have to make this good. telephone [protected] or [protected]@wccta.net. tysm

We purchased a CATNAPPER furniture set from Bare Bones Furniture on 9/7/13. We paid $2, 387.46. After only having the furniture approximately 4 months we noticed that the cushions looked "wrinkled", especially the recliner. At that time it wasn't horribly noticeable so we did not contact the furniture company. Then after the 5th month it continued to get worse with each piece being affected by sagging and "leaning" and also what appeared to be years of wear and tear. We contacted Bare Bones and were told they would have someone come and look at it. So we waited and waited...When they finally sent their service/repair employee on March 25th and he told us that it needed to be "re stuffed" and new springs put in it and he could order the parts. He also told us that it could happen again and they would repair it again. He said our OTHER option would be to receive a store credit and pick out a different living room set. He stated he knew the people at Catnapper and they were very reasonable and he would give them a call and explain the situation with our furniture.. Interestingly, now the furniture is 6 months old by the time he comes to inspect it, so that means its considered "used". And of course no record at the furniture co that we have complained prior to 6 months.
The service/repair man told us he would call us in a week about the store credit. After 1 1/2 weeks passed we called Bare Bones and they told us he was on vacation. They then told us that Capnapper would not honor a store credit but would pay for the repair. The furniture is under warranty, of course they would pay for the repairs, that was not a favor they were doing us it the policy!. There was no apology from the office manager at Bare Bones that we never received a call back from the repair man before he left for vacation. And no offer from Bare Bones to give us a store credit even though Catnapper would not. We were not asking for a refund of our money we only wanted to chose something different. We had asked to speak with the manager at Bare Bones but were told "they do not come to the phone". We called back again and spoke with someone else, but not the manager. We were told no store credit would be offered but the parts have been ordered and they would be here soon to fix the furniture, and not too worry they would repair it again when it happens. If you could only see the furniture you would be appalled by the way it looks. Its embarrassing when friends and family come to our home. Sagging cushions, wrinkled stuffing, leaning recliners, even the fabric is worn just from where you rest your arms on the arm rest. We tell them we only bought it in September and they cannot believe it! So even if the springs and cushions are replaced, it doesn't fix the wear of the fabric shown already. So here we are stuck with furniture that looks 10 years old and we have no say in it. We should have been given the opportunity to choose a different set as this problem is not going to go away. And again it doesn't change the fact that the fabric itself looks worn, even if they fix the springs and re stuff the cushions a 100 times.
The phone calls have been exhausting and the customer service at Bare Bones is unacceptable to say the least. We work very hard for our money and when we make a purchase especially of that amount we would hope that it is of good quality and that the company is professional. Neither of which is the case here. So we will NEVER again purchase from Bare Bones Furniture Co, and we will NEVER purchase anything made by Catnapper again. Its unfortunate that neither company takes any pride in their product or their reputation. But most unfortunate for us, as we are stuck with the poorest quality furniture anyone could imagine.

I bought a sofa and love seat from Jackson Furniture. Bad choice of fabric. It started balling up in the first few months. I thought maybe that was normal, but it got worse. I also have problems with the cording coming out of arms and pillows.

I am about 120 lbs and live by myself, not much company so my furniture does not get heavy use. I decided that I needed to start setting more on the love seat since it is not used much. I discovered that there was a tear in the fabric and also a frayed place on the side of the bottom cushion. It looks like it was never sewn in right at the factory. So when I sat on it a few times it just started coming loose. I did not expect to have to inspect all the seams when I got this. If you order one you had better inspect everything. Now that I have sat on the love seat a few times the cushion next to the main loveseat cushion is crooked. I cannot straighten it back up. This is on one side and the other side looks fine. It is like the frame is crocked. The cushions do not have enough stuffing to fluff back up like they say and when you put your feet on the reclining footrest you have got you foot against a board. It says fluff the cushions and there is nothing to fluff. Not right in my opinion.

I have had this 2 years this month. but have left several msgs for Jackson Furniture to return my call about problems I was having and no call. I contacted the place that I bought it from CSNTVSTANDS (changed to Wayfair now) and he Joseph agreed that this is unusual. He tried to call Catnapper and had to leave a msg and was to get back to me and it has been about a week with no call back. I called them again and after he made 3 calls to the factory they said nothing can be done. What happened to warranties and customer service?

The Jackson website describes these cushions in glowing terms providing lasting seat strength and comfort precision. Inspection insures that stitched seams are build right every single time. Edges smoothed with foam and fiber padding and careful attention is given to all edges to ensure long lasting showroom appearance. All the ways that they described these pieces are completely a lie. The cushions have a 3 year warranty, but they could give it any warranty they wanted to since you cannot talk to them. Stay away from this product and I would say all catnapper products, since their customer service is non existent. Piece of junk!