Caviar
Reviews and Complaints

My Caviar account got hacked in Oct 2019. An order was placed and delivered to New York, while I live in Philadelphia, PA. Ten minutes later, as I was in contact with Caviar, ANOTHER order was placed, this time delivered to Broomall, PA. Orders totaled $225.53. Caviar has not been helpful in resolving this claim. Caviar apparently does not care about customer service or customer security.

I never used this service but someone did using my card. I disputed the order with Chase, cancel the card and got a new card due to two charges $139 & $199. Caviar provided proof of purchase showing a random gmail email with my card details in San Francisco. I am in NJ with a NJ address. The charge I originally disputed was resubmitted $199 and now Chase fraud is investing to see if purchase was made by me even though I called and told them I did not. I have multiple accounts with Chase.

Card was hacked after using it TO ORDER CAVIAR-2x. Hacked next day-took me hours to unravel issue with creditcard company. NO WAY TO GET IN TOUCH WITH CAVIAR. I WANT MY FEES FOR 2 CAVIAR DELIVERIES RETURNED-(they are high enough during the pandemic) but Caviar knows that their cc info is not secure and keeps adding new accounts anyway. STAY AWAY FROM CAVIAR. I IMMEDIATELY CANCELLED MY ACCOUNT-and the credit card company told me, yes, Caviar security breaches are their usual complaint daily-DO NOT SIGN UP FOR AN ACCOUNT

My Caviar account was hacked today, and while multiple charges were declined by my credit card, the hacker managed to get a $50 giftcard and a $100 giftcard. My account is locked, and when I ask them to send the email I don't receive one so I can't log back in. I'm starting to think the hackers changed the email on the account. This is insane that because I can't get into my app, I can't get help. I got the charges refunded from my bank but I want to be able to use Caviar again, and change my password! Please reach out to me so I can reset my account.

I had my account hacked two days ago, where someone got into my account and ordered a $100 gift card. When I tried to sign in to my Caviar account to rectify the situation, I got a message saying my account was deactivated. I tried contacting Caviar, but they will not allow you to contact them without an active account, making it impossible for someone to raise concerns after they have deactivated your account. This creates the perception that they are deliberately blocking contact from people that are victims of their poor account security. I am now unable to reach Caviar to get this resolved.

HORRIBLE service! Unlike Grubhub, they don't have a telephone number to call in case of problems with an order. Unlike DoorDash, they don't have an online chat for problems with an order. They want you to email them with problems with an order and take over a day to resolve the problem, which is too late to correct missing orders/items. They save your credit card information on their website WITHOUT your consent and there is NO way to remove it, except to replace it with another credit card, deactivate your account, or delete your account. For a company with the highest service fees, this level of service is unacceptable.

Maybe I will get a response sooner here than on actual caviar support because my account was similarly deactivated after a fraudulent series of charges. I had to go through my debit card company, and that refund takes a lot longer than a credit card. Anyway, I had three separate charges totaling $208.40. I then tried to sign into caviar to dispute these charges but it was "locked." I then tried to send an email to unlock my password but never received the email. After a couple of tries of this, my account was fully deactivated. Shame on you, Caviar; this is not okay. After being a loyal user, I will never be using this company again.

Like others I had my account hacked about a week ago. I caught it almost immediately because I got a ton of emails as the hacker changed my information to push the $270 order through. I was able to go into my account and change my password, but the delivery was already complete at that time. Since I still had access to my account, I was able to contact support to ask what happened. Instead of receiving a reply from customer service, they just deactivated my account. Now I can not contact them at all, and I'm left wondering what happened. Luckily, my bank already refunded my money and sent out a new cc, but I find them brushing fraud under the rug very shady.

Ordered through a food delivery app on 3/25 and on 4/12, $416.90 of fraudulent charges appeared on the same credit card I used to place my order, under the name Caviar (a company the app acquired in Aug 2019). Thankfully, Capital One notified me and I rejected the charges. The criminals first sent through 2 charges of $1.00, then after those weren't caught, they tried to put through the $416.90. After reading all the consumer complaints and seeing data breaches are a common issue for them, I deleted this app and won't be using it or Caviar for food delivery. Too many other options out there. Thank goodness I didn't pay for their membership program when the coronavirus lockdown started!

However, Caviar still might be the worst delivery experience ever and it happened 2 months ago. My very first order was incorrect. I got a different meal from a different restaurant. The delivery person asked me, "Do you want to keep this order?" Of course I refused since I wanted pizza, not Asian salad. Caviar doesn't have a customer support line, so I had to go online to request a refund. I tried every single method to reach out to Caviar. I heard absolutely nothing. I don't know if this is a Silicon Valley strategy to just ignore customers, but that's what Caviar did to me. Do not use their platform under any circumstances. They are not an honest company. Fortunately, I bought with my credit card, so I was able to dispute the charge. But I'm still hurt by the lack of response.

I ordered food. It was 20 minutes late, which wasn't a big deal. But once it arrived it was in such bad shape I tried to take a bite but immediately spit it out. I should not have tried to eat it, it looked so unappetizing. So, knowing that meal was a total wash, and took photos, thinking somehow I'd get refunded for the $40 of inedible food. Nope. I contacted customer service via chat and after a long exchange, and me sending the photos of the gross-looking food, suddenly a message appeared that my activity was suspicious and my account was being deactivated. I kept asking Hello? and What is going on? and finally asking to speak to a manager. I took screenshots of the discourse. But messages just appeared saying my issue had been raised to supervisors already and there's nothing more they can do. I have never heard back re: this issue at all. No idea why my activity was suspicious. No refund. No word. This is an unacceptable way to treat your customers. I've read the other reviews for food quality and delivery time and see that Caviar just offers a credit. Why would I want to ever try your service again/ use a credit with you? This is why you have a failing grade from your customers. Just give us our money back.

Not only was my account hacked and someone was able to fraudulently purchase $300 in credit cards in the first place, but when I opened a ticket to report the charges, Caviar gave me false information that both charges would be refunded in a timely matter. When that didn't happen, I had to scour there site for any sort of contact email or phone number so I could follow up on my request. The only email listed on their entire account was disabledusers @ trycaviar . com. I sent multiple emails to that account inquiring about the status of my refund, and I didn't receive a single response, it appears to be a dummy email. So I had to open a second account, after my first one was hacked, just so I could send a follow up email on my original request for a refund, that they still had not processed almost two weeks after I had originally opened a ticket. When I finally received a response through the second account I opened, I was told in barely comprehensible english for the support rep that there is nothing you can do about the second $150 charge, and I should report fraud on my credit card after you originally told me that wouldn't be necessary. Why didn't someone follow up to inform me of this automatically? Furthermore, it is ridiculous that I had to create an entirely new account, just so I could get an email contact to follow up with a human being on this request. As a customer, I now have to report fraud on my credit card, get a new credit card shipped in the mail, change all of the subscriptions tied to that card, and now go through a lengthy process with my cardholder where it is not guaranteed that I will even be refunded that charge, all because of the borderline criminal negligence and incredibly poor fraud resolution process on the part of Caviar. This is a complete failure and breakdown of fraud prevention on the part of Caviar, that makes me think if its not criminally negligent in the first place. By other reports on the internet and appear, this appears be quite common. Why would any customer try, or continue to use your service, if their account can be hacked and they can be left with hundreds of dollars in fraudulent charges?

Doordash as caviar.Fees are grouped together prior to payment and are not itemized. After purchase I checked purchase invoice and found fees were then broken down and was wrongly charged for a small fee plate. *** said I couldn't be refunded since the fees were included regardless of itememization

Caviar issued a fraudulent charge on a card I had on file with them. I have not used Caviar for 2+ years. Their website offers no way to get in touch with them, so I am currently out $150 without having any way to contact them. This is a LOT of money for the terrible situation we are all in right now, and having no way to resolve this issue is disgusting on their part. I have not even signed into Caviar in 2 years.

Caviar sent a notification to my phone with a coupon code for 25% off. Clicking this notification took me to the app and cleared the notification so that I could not find the coupon code again. I contacted customer service to try to recover the coupon code, and they told me they could not honor it. I paid $0, but it was a clear bait-and-switch tactic. I would like to be issued a 25% code, like the one that was advertised to me.

Fraudulent charges on my bank. Multiple orders made using my debit card info. Contacted company and they only credited a portion and claim they show no record of the other charges. I also filed a claim through my bank, but Caviar stated they don't have a resolution. I provided them with bank statement copies showing the transactions, but they still claim they show nothing in their data of the remaining charges. They will offer no further assistance. The charges total $770.79 and only credited $115.91 leaving an outstanding balance of $654.88. claim reference #

On 12/23 I used the Caviar delivery for a pick up and delivery service via their app. The recipient never received the item. The whole thing cost me over $55 and it was a box of donuts. I tried to contact Support but I was on hold for a very long time. Their help chat was also not available. I sent them a note via their app and have heard nothing. I feel like they just took the money, supposedly delivered the item which the Recipient never received. Communication is non-existent with this business. Basically, I paid the $55+ today for nothing and I feel like they just left me high and dry because they have not communicated with me at all. I would like my money back.

So I ordered food from this caviar food delivery service I ordered food from them from the Wawa it was over 2 hours late and when I received it it was the wrong order it had a lady's name on it named *** it was a complete wrong order like the orders got switched I sent them pictures of it and they said they couldn't do anything so basically I'm out of my money because it's not my food it's somebody else's food and I guess her name *** and I'm not going to eat somebody else's food that I didn't order cuz I didn't want it I would just like my money back and they keep saying they can't do nothing about it AND THE LAST PERSON SAID I WOULD GET A REFUND AND NEVER DID

I was given $100 Caviar gift card twice in one year. For both cards, I used each card once for approximately half the value of the card( about $50). I then tried using the remaining balance on the card, only to find that there was no balance left on one card ,and a little over $5 on the other card. I contacted customer support about both instances ,and I was transferred several times. The first time it happened, I was told that somebody would get back to me, but nobody ever returned my call. I called back several more times, and again, nobody returned me call. The second time this happened with the second card, I contacted customer support and they said that they could not help me. This is tantamount to Caviar/Door Dash stealing money on the gift cards that I was given.

I placed an order on Caviar on 12/31. I selected pick-up. My boyfriend walked 1.8 miles to the restaurant and found it closed at the time designated. It was a massive inconvenience, shortly before midnight on New Year's Eve. The only reason I am filling out a complaint is because the business is insisting on keeping the money I paid for this order I in no way received.I contacted Caviar when I had the chance. They are now telling me they will not return my $56 since I did not contact them immediately. Contacting them immediately would mean contacting them literally as 2021 became 2022. I don't believe that is reasonable. I believe I contacted them on 1/2/22, although I don't see a way to confirm on their app. I only received a response today, but my actual request for a refund was a couple days after the order.I think I deserve my money back at a minimum.

We ordered from a restaurant and for some reason they were swamped with orders. After over 2 hours Caviar cancelled my order. The restaurant said they didn't cancel and were trying to get it out but Caviar decided to cancel so there was no way for us to get the food. *** seemed to feel issuing a refund was sufficient and kept telling me they couldn't arrange a pick up because the order was canceled (by them!). We didn't want a refund, we wanted dinner and Caviar did not try to help solve the issue. This is not the first time this has happened and at this point I feel like when we order we don't know if we will ACTUALLY be getting food or not. They charge an insane amount of money for this service and they should do everything possible to make sure food is delivered, not just decide they don't want to deal with it and issue a refund leaving us hungry. After 3 hours we had to find another dinner option.

My Caviar account was hacked on 2/10. A $143 charge for a restaurant in Portland, OR was placed and I was charged for it. I live in Boston. This was not my order. I could not find a customer service number but stumbled upon a customer service email box. I emailed and was told me account would be deactivated and a refund was issued to my Bank on 4/1. The refund was never issued. I am being held accountable for this FRAUD! I attempted to dispute with my Bank - and Chase Bank investigated and stated that CAVIAR CONFIRMED THAT THE CHARGE WAS MINE! I have since opened a CFPB complaint - which has been closed and I am still being held accountable for this charge + interest. SEND THE REFUND TO CHASE! I have begun emailing news outlets because in light of COVID, and the increase in the use of delivery apps like Caviar - people need to be aware of the risk of using these platforms. I have since filed a CFPB complaint.

Each month my company gives me a $25 gift card for a food deliver service called Caviar (trycaviar.com). I now have $100 sitting in my trycaviar.com account.I am able to log into my account on their app and website.I am able to enter the code for my gift card, which adds the money to my account.I am able to fill my cart with the food items I want from the restaurant I choose.I am able to fill out all of my delivery address info.I am able to add a tip for the driver.As soon as I hit the button to submit my order, I get a "Your account has been deactivated or disabled. If you believe this is a mistake, please contact us at www.trycaviar.com/help" message.I've contacted them via the chat option on their website a handful of times. Each time, they tell me my issue will be resolved in two hours. It never is.On a couple of occasions, I was able to get them to "escalate" the case. For this, they told me I'd be contacted by them within *** hours. This never happened.I've repeatedly asked that they just refund the money that is sitting in my account on their website. This seems like a completely foreign concept to them. They have no idea how I would get my money back, and they assure me that the problem with my account will be resolved.I called them once to request a fix to the problem or a refund, and was again told the case would be "escalated" and I'd be contacted within *** hours. I'm still in this time window, but after months of being given the run-around on this issue, I've lost all confidence that anything will come of their customer service channels.I just want the money back that is still on my account. They've provided no service for it. No order was made with it. It's still on my account. I just want the gift card money that's still on my account returned to me so I can spend it elsewhere.I've attached a screenshot of the message I get on the app as well as a screenshot showing the $104.55 that I have in my account with them.

I contacted Door Dash support chat 10 minutes after I received all incorrect items for my order. I sent pictures of the incorrect items I received as well as the itemized receipt attached to the restaurant's bag which listed my correct order clearly showcasing the restaurant's mistake. I was promised a call back within 24 hours by multiple support chat agents. As you can already presume, days have gone by now and I have yet to receive any call whatsoever from Door Dash's supposed escalation team. I just got off the phone with another customer support agent after I made the decision to contact the customer service phone number myself since Door Dash clearly has chosen to fail providing me, its customer, with any further support with this bad experience I received from using their services. According to the phone agent I spoke with, it is MY fault that the agents could not process my refund because I was contacting the customer support "too late." Can you believe it! I explained that I've been in contact with customer support *** every single conversation I've had with multiple support agents! Then, the phone agent scrambled into another excuse as to why she couldn't process my refund: Apparently, according to Door Dash standards, I can only complain about the bad service and orders I receive from Door Dash 6 times, *** I can't make this up! I sent pictures for valid evidence of the mistakes that were made by the restaurant/Door Dash and I contacted support within the Door Dash policy's allotted time frame, however, I'm cut off from rightfully demanding a refund for things I did not agree to pay for and speaking out against the bad service I receive from Door Dash and it's affiliates all because I've been forced by its company all too many times after getting bad service experiences?! Why is this a repercussion for the customer? Refund me