CB Telecommunications Celcom Axiata worst customer service

Celcom Axiata review: worst customer service

De'Art Manz of US

Jan 11, 2020 12:19 am EST

Date: 11/01/2020

Good morning Ms/Mr. I went to your Celcom Service Centre in Kemaman this morning to inquire for information regarding installation of internet modem at home. Unfortunately, your staffs gave me bad impression by answering my question with abusive language. I feel that your staff is not well-trained of what the product/service that are being carried in the outlet. On top of that, when asked for the payment method, it was answered that: "Bayar sini lah, tak ada kaki ke?" (Please google, if you do not understand Malay language. Thank you). I tried to call to the center a few times before I eventually decided to visit the physical outlet. However, my phone call had never been picked up by any of your staffs. Please teach your staffs to be polite and well-mannered with customers as they are not only treating me in this way but also the customers that went before me. For the sake of your company rapport in Kemaman, please change your staffs or train/teach them well. Thank you.

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Celcom Axiata Contacts

Celcom Axiata phone numbers

1111
1111

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Customer Service

+60 196 011 111
+60 196 011 111

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Non-Celcom

+60 372 002 222
+60 372 002 222

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General Line

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Celcom Axiata emails

careline@celcom.com.my

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Support

Celcom Axiata address

№ 6, Persiaran Barat, Seksyen 52, Petaling Jaya, Selangor, 46200, Malaysia

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