CB Telecommunications Celcom Axiata worst customer service

Celcom Axiata review: worst customer service

De'Art Manz of US

Jan 11, 2020 12:19 am EST

Date: 11/01/2020

Good morning Ms/Mr. I went to your Celcom Service Centre in Kemaman this morning to inquire for information regarding installation of internet modem at home. Unfortunately, your staffs gave me bad impression by answering my question with abusive language. I feel that your staff is not well-trained of what the product/service that are being carried in the outlet. On top of that, when asked for the payment method, it was answered that: "Bayar sini lah, tak ada kaki ke?" (Please google, if you do not understand Malay language. Thank you). I tried to call to the center a few times before I eventually decided to visit the physical outlet. However, my phone call had never been picked up by any of your staffs. Please teach your staffs to be polite and well-mannered with customers as they are not only treating me in this way but also the customers that went before me. For the sake of your company rapport in Kemaman, please change your staffs or train/teach them well. Thank you.

0 comments

Add a comment

Celcom Axiata - worst customer service 79

Resolved

Celcom Axiata - internet connection speed 69

Resolved

Celcom Axiata - paying for services not rendered 65

Celcom Axiata - celcom identity theft 3

Celcom Axiata - customer service 5

Celcom Axiata - My line got barred despite overpaid rm673.

Celcom Axiata - Customer service termination department

Celcom Axiata - complaint 2

Celcom Axiata - langganan internet

Celcom Axiata - deduction credit by sms

Resolved

View all Celcom Axiata reviews and complaints

Celcom Axiata Contacts

Celcom Axiata phone numbers

1111
1111

Click up if you have successfully reached Celcom Axiata by calling 1111 phone number 0 0 users reported that they have successfully reached Celcom Axiata by calling 1111 phone number Click down if you have unsuccessfully reached Celcom Axiata by calling 1111 phone number 1 1 users reported that they have UNsuccessfully reached Celcom Axiata by calling 1111 phone number

Customer Service

+60 196 011 111
+60 196 011 111

Click up if you have successfully reached Celcom Axiata by calling +60 196 011 111 phone number 0 0 users reported that they have successfully reached Celcom Axiata by calling +60 196 011 111 phone number Click down if you have unsuccessfully reached Celcom Axiata by calling +60 196 011 111 phone number 1 1 users reported that they have UNsuccessfully reached Celcom Axiata by calling +60 196 011 111 phone number

Non-Celcom

+60 372 002 222
+60 372 002 222

Click up if you have successfully reached Celcom Axiata by calling +60 372 002 222 phone number 0 0 users reported that they have successfully reached Celcom Axiata by calling +60 372 002 222 phone number Click down if you have unsuccessfully reached Celcom Axiata by calling +60 372 002 222 phone number 1 1 users reported that they have UNsuccessfully reached Celcom Axiata by calling +60 372 002 222 phone number

General Line

More phone numbers

Celcom Axiata emails

careline@celcom.com.my

100%
Confidence score: 100%

Support

Celcom Axiata address

№ 6, Persiaran Barat, Seksyen 52, Petaling Jaya, Selangor, 46200, Malaysia

Celcom Axiata social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024