CEX.IO
Reviews and Complaints

My user id is up [protected]. I send money to cex.io and bought ETH and want to test it transfering coin to bittrex. Transfer requested more than 40 hour before, and still not reached. Filled two letter to cex.io support and only response was their letter stating they got my complaint and I should be patient. Want to test it can I withdraw my money from cex.io. And showed that it is not possible too...

I was transferring my BTC to my wallet and was expecting the transaction to take only a couple hours after it was confirmed on the website. Once confirmed on the sites I still haven't received my amount for 0.[protected] BTC as I was looking to see why my transaction remains unconfirmed the website has placed my transaction into a chain along with 6 other accounts that still haven't received their BTC yet either. If this prolongs any longer and I do not receive my BTC I will file a complaint for fraud to the UK cyber fraud department. And from there file more complaints and warn en mass to not trade or invest with cex.io under any given circumstances.

My username is up111583754.
On December 4th 2017 I've successfully transferred 3.000€ to CEX's bank account. I have all the needed documents from the bank.
But until today, I haven't received the money to my CEX account. I've written many mails to the support and help center, but the Compliance Team hasn't responded and the Financial team endlessly writing responses about how sorry they are that it takes so long and the Compliance team should contact me ASAP.
I haven't received any response.
Meanwhile, my money is serving their needs and I don't see how I get it back.

How can I get help from legal authorities? Police? Lawyer? Any official authority in London that can help me?

Thanks

up107880197

On the 29th of November i submitted my first request for assistance as i had lost my phone and with it my 2FA which now restricts me from doing anything on my account.

I have tried all of the fixes they suggested in their standard mail and eventually the final step was to go through a major verification process so that their support team could reset the security.
I have mailed a number of times following up on this, tweeted them and still nothing.

I now have BTC sitting in a wallet that they are holding ransom by their pure lack of willingness to help.

Please assist.

Thanky ou.

Transfered $5, 000 USD into my account on 11/27/17 and have not yet received any funds nor have I been helped by anyone at CEX.IO outside of them sending me a boilerplate message telling me "someone from their finance department will reach out to me soon" and no one has to-date. Based on all the other complaints here I'm becoming very nervous that this is a fraudulent company who has stolen my money. I have since filed an official fraud report and suggest anyone with issues do the same thing. https://www.actionfraud.police.uk/

Reference # [protected]; Order #[protected]

up111540172

I sold 3800 USd of bitcoins about 4 weeks ago. You won't verify my account or answer my replies so my money is stuck in cex.io.
Finally you answered that there are no USD withdraws. You charged me 300 dollars to sell bitcoins. Now you want me to buy bitcoins to withdraw cryptocurrency.
I have put in all verification papers no one has looked at them. I would like to wire the money to my bank account in the US,
I think this company is criminal. doubt I will ever see the money.
Josh

up111278744 is here.
It's been a week and I still don't know anything about the money I deposited into your Polish bank in Warsaw. I'm sure, you're extremely busy but I'm not a millionaire not to worry about $20.000. Can you please help? I really need a reply here as I get no replies to my messages on social media, on your website etc...
Thank you very much. Case: 471313.
Regards!

Hey I recently withdrawed 230 dollars from cex.io to my bank on the CARD which said instant withdrawal and no Compliance Officer approval. No money yet. It is starting to look like fraud. I will wait another day and if payment if not received I will start the legal procedures in order the take my money. Also
people who have the same issue can use this.

https://www.actionfraud.police.uk/report-fraud-about-you

Up109989448... I made a sepa transfer since 27th of november and it has not reflected in my account.. My plans is getting schattered by the day and the market is getting more expensive... Can you please help me with the processing or give a specific date
Please help because this is getting frustrating... There're othet markets but I decided to use cex.io and i'm regretting it already... Please help in resolving this

I sent some hundreds euros to cex.io 12 days ago. First they told they needed 3 days to verify something. 3 days later they told me that the money could take up to 14 days to arrive in my account.

I am afraid they have just stolen my money.

My request is: 446321

Now they don't even answer my emails so I don't know what else to do to try to recover my money.
I have sen that withdrawing money is very expensive (10€ for a SEPA transfer compared to 9 cents with kraken).

I made a mistake with cex.

I have transferred 10.000 (ten thousand) USdollars on date 24NOV2017 to be credited to my account unfortunately since 24NOV2017 nothing deposited. I sent too many tickets for this issue and there is no positive reply.
My bank says *Money Sent.
Receiver Bank says *Money Received.
BUT CEX IO says *There is no money yet.
I don't recommend cex io

MY ID : up109488172

Wired 100 000 on 29-th of November. The money is still not deposited, although I'm sure the funds reached their bank account on 30-th of November. Only once i heard back from their support saying that it takes 14 days to deposit the funds. What a nonsense! All other emails were left unanswered. Sent them the proof of payment multiple times with no response whatsoever.
Client # - up109825874

Client number : up110808909

order number : [protected]

Hi,

I made a bank transfer of 5000 euros, since 20/11/2017, and to date, this amount is still not in my account.
However, my transfer was a SEPA transfer, so logically it's 3 business days for the funds to reach the recipient's account.

After my request [protected]/12/2017), and the response : "Please consider that deposit payment processing timeline is up to 14 banking days on CEX.IO",

After my request [protected]/12/2017), and the response : "We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible."

My 3ème request 471690 : " Please, We have exceeded the 14 days that you announce in your general conditions. Stop, do not answer my requests. We are talking about 5, 000 euros that I deposited on your account, in Poland. "

And no response...

I sent proof of deposit but no response from customer service.

I wonder if we do not have to do with thieves, who do not respect in any way their general conditions of sale.

Will the CEX.IO_official who officiates on this site, will do something or not ?

Or do I need to bring in police authorities to report the fraud.

Hi,

very bad customer service, no responses, this is completely unacceptable.
my account is up111266019
I wired 2000 USD and it has been received on Wed 6th by CEX.IO they requested some stupid information which I sent immediately
since then the money not deposited and not refunded despite many many emails.
this is complete scam.
stay away from this company

A lot of people's ETH transfers have been locked in a limbo with no solution. It's impossible to cancel the transaction from user-end so funds are permanently locked with no access.

Customer support is terrible and unwilling to cooperate. There are no phone numbers to contact their support.

I'm starting to think that they are trying to scam people out of their investments. I'm canceling my account as soon as the problem is resolved as they've lost me and a lot of people's trust in their system and customer service.

This is probably my 10th reminder TO CEX.IO.
I made a 10, 000USD international wire transfer on 26-11-2017 which is 12 days ago, and the amount still is not added to my balance. Prices has hiked crazily during this last week and I have lost a lot of money as I couldn't trade.
I have no more patience and will not accept any further delays or excuses. I need one of your customer service staff to contact me ASAP to explain whats going on.
If you still have problems as you said in your last response (one week ago), send be back my money ASAP.
I am expecting your call ASAP.

up110438662

Since 1 week i requested to withdraw my money and until now no body is replying or giving a visibility, Account ID: up111569174.
please can you support and tell me when i can get my money!
I tried to call them during working hours today i had an operator answering, machine, telling me that the office is closed.
what is happening is that a scam or a theft ?
Her-under is the copy of my complain:
up111569174 Friday at 18:15
Dear Team,

please note that i still didn't revive the below 2 withdraws on my provided Credit Card.

My Account ID at CEX.IO is : up111569174

First Withdrawal:

Payment Card - MasterCard Withdrawal Confirmed — [protected]:16 (GMT)

Total to be sent: USD 65.41

Second Withdrawal:

Payment Card - MasterCard Withdrawal Confirmed — [protected]:22 (GMT)

Total to be sent: USD 180.23

Awaiting to recieve my payment,

Thank You & looking for your support.

up [protected]

I have made an ether withdrawal which never reached its destination and according to the destination exchange the funds never left cex.io. Like others i have had no customer support and have been left hanging . Trading relies on impeccable timing and the longer i wait the implications become more serious. I would like my funds back asap and a customer support person to help with the situation until it has been resolved .

I made a bitcoin deposit at Friday evening(2017/11/29 21:22:33), one hour later it had three confirmations but the status of the deposit is still pending. This is not my first problem with this website and once again I do not get any answer from the support. The value of the bitcoin changes too fast atm to just wait one month or more again. If I do not get any answer and solution much faster than the last time, I am going to inform law enforcement.

My support tickets are 426520, 427912 and 436560.