Champion Windows
Reviews and Complaints

champion window of Cleveland owes us ex employees money from backpay to be paid out by Dec. 31, do you think they will have the decency to pay that out a little before christmas just to say hey guys we messed up were sorry here's a little christmas bonus let's put it this way champion has alot of people talking bad about them already you dont need ex employees that has seen and heard the things that go on inside champion doors to go around and talk about it . I say pay up make everybody happy and lets go our seperate ways you forget about me i forget about you no hard feeling

I ordered windows and a storm door from Champion Windows in May 2008 with a scheduled installation of the first week of July, during my vacation. Problems started from before the installation. The factory broke one of the windows so didn't ship any of the windows, and I was notified in the middle of my vacation week that the installation had to be postponed, too late for me to reschedule my vacation. Thanks to the then service manager (since then let go!), who drove to Colorado and picked up my windows, the windows were installed before my vacation ended. Unfortunately the crew that installed the windows was apparently not qualified to install windows, or at least trim them. They miscut numerous pieces of trim which they then filled with caulking, and had rough pieces of metal sticking out in various places. Caulking was left dripping off some of the windows. Nails, bits of trim and cigarette butts were left all over my property. In addition to the problem with the window delivery and the extremely poor trim work, Champion sent the wrong storm door. The screen window for a slider window I ordered was not the full-sized screen I had ordered. When they sent the full size screen, manufactured by Champion to supposedly fit the window, also manufactured by Champion, it was too large. They redid the screen and the new screen was too small. They made the screen the correct size on the third try. At the advice of a friend I used a mirror to check the trim covering the bottom of two ground-touching windows. The trim covering the wood window sill of one of the windows only covered approximately half of the sill, leaving the remaining wood to soak up any water that got near the window, or any melted snow. No caulking was put around the trim on the largest window installed in my home, approximately a 70" square window. Champion was notified on July 28, 2008 of these problems and that all but 1 of the 11 casement cranks had a gap above the crank cover that allowed bugs in my house when the windows were opened. The service manager determined that the piece that fit behind windows with the gap were but lower than the one window that didn't have the gap. The installation manager, store owner and the district manager all looked at the quality of the installation and said nothing about getting it replaced. They tried various solutions to the problems with the gaps above the crank cases except insisting the plant cut the pieces to the same specifications as the piece that was cut higher and didn't have the problem. Emails and phone calls to the owner were frequently ignored. It took a year and a half of my time and finally getting Good Housekeeping involved before Champion had the exterior trim removed and replaced by someone who knew what they were doing and did a good job. Once the trim was removed we found one window that had only partially been insulated. They finally got pieces that were cut a little higher to resolve the issue with the gap above the housing, but the solution for two of the pieces was ordering uncut pieces which one of the servicemen manually cut. I don't know if they ever fixed the press that was miscutting these pieces. During this entire ordeal, there were numerous instances of Champion not showing up for scheduled appointments, or calling well after the scheduled time to let me know they were running late. Unfortunately the problems have continued. I now have several windows where the exterior seal is tearing. I notified Champion of this on September 7, 2010. I was immediately contacted by the new installation manager who volunteered several times that things were going to be different now, there had been a lot of people not doing their jobs - including the previous installation manager - and he had fired them all. He would order the materials needed and should have them in the next week. Because of other things I had going on in my life, I didn't follow up with Champion on this material, but the sales manager contacted me October 24 to tell me the material was in. He scheduled the replacement for Saturday, October 30 at 8:30 a.m. He left me a voicemail late afternoon on Friday, October 29 asking me to call but not indicating why he needed me to call. I left him two voicemails which were not returned. Saturday morning, no one showed up at 8:30. I received a call from the manager at 8:50 saying they weren't going to make the appointment. After explaining that this wasn't acceptable, reminding the manager of his statements that things were going to be better now that he was manager and that it had taken over a month to call back instead of the week he had initially indicated and now they were canceling 20 minutes after the scheduled appointment time so it appeared things were worse instead of better, he indicated again they weren't coming. I left a voicemail with Champion's answering service and was told the office opened at 10. I contacted the office a little after 11 when I hadn't heard anything and found out the person answering the phone was the only person there. She took my name and number and tried to contact the owner on his cell phone, then called me back at 11:23 to advise she hadn't heard back yet. At this point I don't know when or if they will honor their lifetime warranty and replace the torn material. I've attached pictures of the windows AFTER the initial install and of the gap above the crank houses.

Used non-paintable caulking around windows. Broke stove top range and took weeks to replace i t. Had to pay a professional paint company to fix the caulking damage $700 after paying Champion for messing it up.

Their response to the negligence: We are done and that's it.
At this point, it would be a civil lawsuit.

I recommend to use a more knowledgable window company and allow a professional painter/co to do the caulking job.

On Champion's flyer ads, they say they build it. install it and stand behind it. They do not stand behind their work at all.

We purchased a house with Champion windows - installed in 06.

I called Champion to have repair on a window and they told me that I needed the receipt and record of the sale. We don't have that as previous owner contracted the installation. Now I wanted to pay for repair and since this is their product expected service for the product that they supposedly stand by.

If you had bought Anderson Windows or any window at Home Depot there is a real warranty. Bottom line don't buy Champion pay a little extra -- or maybe not -- but get a window that is truly under warranty.

Champion makes a sub standard product and don't stand behind their product either!

I RECEIVED A QUOTE FROM A SALESMAN OF CHAMPION ON A FRENCH DOOR. TWO DAYS LATER I CALLED HIM TO STOP BY AND PICK UP HIS CONTRACT HE HAD SIGNED. HE TOLD ME THAT HE HAD MADE A MISTAKE AND CHARGED ME FOR ONLY ONE OF THE TWO FRENCH DOORS IN WHICH THE PRICE WAS ORIGINALLY 2127.00 AND HE WOULD GET BACK TO ME WITH THE NEW PRICE. THE NEXT DAY HE CALLED ME TO SAY THAT THE MANAGER SAID I COULD GET THE SAME SET OF DOORS AT COST OF 3799.00 DUE TO THE ERROR THAT THE SALESMAN HAD MADE. I DON'T TRUST THIS COMPANY DUE TO THIS HUGE MISTAKE AND THINK THAT THEY SHOULD ABIDE BY THE SALESMANS PRICE THAT WAS GIVEN TO ME IN WRITING. IF ANYONE SHOULD PAY THE DIFFERENCE IT SURE SHOULDN'T BE ME...

I had a house full of windows installed in the spring of 2008. The first winter I had to put plastic on the windows, because they leaked so bad. Again this past winter I've had to do the same. I did call the company and they sent someone out to investigate. They said this was a normal occurence. Extremely dissatisfied with the windows and the customer service. That was the worst $7, 500.00 I ever spent.

I had Champion out to our home to provide a free estimate. The sales person was rude and insisted that we place an order that evening or we would not be able to get the Bogus sale price. We placed an order just to get him out of our home and called to cancel the next morning. The Manager rufused to cancel the order and refund our deposit. We then contacted the BBB and finally got the order cancelled and our money returned...4 weeks later. This company is extremely unprofessional and unethical...Stay away at all costs! The prosuct is average at best and way overpriced.

I just became a first time homebuyer and requested champions to take a look at our upgrades request. My primary concern was to have the siding fixed as there was a small hole that needed repair. They agreed to fix it along with getting my window estimates to be installed in the near future. I planned to do the whole siding of the wall and replace 7 windows. Once the contractor arrived he was helpful in explaining what needed to be done and that it would not be a problem to replace the 2 or 3 siding planks. He tried to match the material and said he was unsuccessful. Furthermore, the weather was getting worse and cold season was coming up. As he attempted to find a match and time to return to the fix the project, a month later, we are still waiting and have the siding partially exposed. I got the phone call today from the company saying "it's really not our job to fix it, the temporary board that's placed up is for our concern for you and you're family and we're not going to be able to do the work you requested." hello? This is a siding installation company isn't it? I guess my request wasn't as manageable as others. My God, how people's word just isn't what it used to be. Thanks Champions for placing us on hold to hear that you can't do it. That's real "Caring".

Our experience with Champion Windows started out great. The Sales person seemed knowledgable and gave a nice presentation. It went downhill from there we ordered our windows on 9/1. After making several status calls to the salesperson, I got frustrated with his non response and called to speak to his manager. I waited one week for the manager to call back. He never called back. I finally got Nikki who also failed to follow up .The office manager Pat was the next person I spoke with, she did follow up. When the day came for our windows to be installed the crew sent out had never done an arch window. We had to reschedule. This gets better, when our windows were installed the Arch was made with the incorrect grid pattern. The installation manager came out to re measure the window and broke the window while measuring, very strange, they probably wanted to blame the factory and say the glass came in broken to save their margin. The manager also left our customer file at our home where I noticed 11 days passed( (measured 9/3 ordered 9/14) between the day we measured and the windows were ordered. Wow, that would have explained the delay from the original 6 week time quote. Steve the franchise owner was also disappointing. When I asked him why his salesperson and he did not call me back he said it was because he got too many messages and since I had talked to Pat he did not feel the need to call me back. Nick the salesman was told not to communicate with us since his poor service was now being addressed by the office. Pat almost saved this poor experience but I feel that potential customers must know that this Champion branch in my opinion does not care about customer service and follow up. I CANNOT AND WOULD NOT RECOMMEND THIS BRANCH. The windows seem okay and the installers were okay, (by the way don't listen to the line that all of the installers are Champion employees they are contractors and obviously not fully trained, remember the first crew that showed up for my installation had never installed an arch window.) This review is being submitted because Steve(owner) Nick (salesman)and Nikki (scheduler) failed to follow up and communicate when I had questions about my order. Pat and Dave almost recovered this experience but to me this Champion franchise only cares about getting your money.

We purchased five double hung, one garden, one two lite slider 6/23/09 They were installed 8/17/09 On 8/25/09 the garden windwo broke. I called the Avon office to inform them of problem. They told me it was probably a stress fracture. They sent someone out to measure the broken part. They should have already had those measurements in the computer. Anyway, they said it would be another six weeks for the part to come in. At the end of six weeks I called, only to find the order was never submitted. She said it would be another six weeks. I explained to her that we were going away and needed to get that window fixed before we leave. She called the factory, and they said the window would be here by Monday November 2, 2009 and scheduled the instalation for Tuesday November 10. Today, I found out the window is still not here and it won't be fixed before we leave.
Throughout this entire ordeal, the manager of the Avon Store, Mr. Tony Coviello has never called to offer any kind words. Now I am stuck waiting for this window to be fixed. I am also having moisture on the inside of the slider. This is not a good sign.
I would like to speak with anyone that can give me an explanation of why this situation has occured in the first place.

Are you kidding... I am sick and tried of double standards and the greed these days. I'm very disappointed and I got to warn everyone to stay away from Champion of Oklahoma City because they are a bunch of ripoffs and con artists. Dale Hollaway the division manger is a total jerk to deal with and the office lady Vicky. I was told that was Dales wife and I wonder how they stand each other. Same bad attitude I guess. They are both are some really ugly people and they shouldn't be allow to be out in public. Our salesman Chad was really nice until we made our purchase and then he could not help us with anything else. The spin cycle was in over drive within the Champion offices then we got to meet with the division manger Mr. Dale Holloway and he told us to go get a lawyer if we wanted out of our contract. Chad had wrote the wrong date on the contract that we foolishly signed it so Champion claimed that we was out of our three days contract calculation period which we was not. This group is a bunch of snakes and bullies. I found out that we could of saved about half of what we had paid Champion for its average windows, thanks Chad your good at what you do for a living but I wonder how you all can stand yourself? Do not trust this company as its prices is highly over inflated. If we would of done more leg work before we committed to purchase from these jerks we would of saved a lot of money. Lets just say it wasn't pleasant and we wished we had not of got involved with Champion of Oklahoma City.

Carpet cut while installing sheet rock around front bay window . Used friend to do inside work did not have materials for repair used material I had at house . they did not buy enough supplies at store . Put 1/2 lumber in wall salesman said would be used . Steve was installer for job works for greensboro champion. have tried to resolve with Jason in installation keeps shifting blame to Steve . But we paid champion for installation .It was there job they should take care of it. Doesn't care if they satisfy their customers or not..where i work customer satisfation comes first or we tell our co-workers about the company's that WOW us...this company has not gave me anything to WOW about...word of mouth goes a long way to other people.what do you think.this is no way to run a business where the customer is not satisified

I had most of my windows replaced recently in my home by Champion Windows. Many of the windows were installed incorrectly and the caulking job was horrific. I have never seen such a horrible caulking job. There is caulking all over the window sills and the drywall. And, their sales price of 30% to 50% off is not a sales price, as the windows are horribly marked up. I would advise that anyone going with Champion only pay with a credit card so that you have some leverage if work is done incorrectly. As I paid with a credit card, I disputed charges with my card holder and they are putting a hold on payment to Champion.

I have noticed that all the pro-champion employees that has be posting on this web site are not trying to defend these crooks lately. There must of been a mandate that came down from its corporate offices. You think?

All of you still working at Champion know that I do know way too much about this organization. I made the mistake of working for this ripoff company for a short period of time. I left Champion and hit the afterburners in moving onto something that is more professional then trying to sucker its customer into doing something that is not in there best interest and they got pissed of at me for that. So Champion has tried to screw me in the end.

If your thinking about going to work for Champion or purchasing any of its products you should check yourself and don't waist your time and look further at other offering instead of making that big mistake that you will most certainly regret. A lesion learned on my part but I was one of the lucky ones by getting out on my own terms. I found out that the local organization has been a revolving door and I now know why that is. It's not that I couldn't sell the Champion products. Its just I don't have to stoop to Champion levels to sell anything.

I seen numerous customers that entered into contracts with Champion and for one reason or another they wanted out and this organization just held its customers hands to the contracts even though there was not any product ordered for that customer order or that job. When the customers pushed any issues with Champion they just outright threaten the customers to how Champion would stop trying to work with them at all if the customer prosed any other actions. I knew that Champion could of canceled any order with its manufacturer but they would never back up on any sale as its all for the sake of a sale or profits.

I often wondered why there wasn't multiple issues that came up with the local BBB. How does Champion get away with treating its customers in the manner that I was witnessed too. Champion always brags about its BBB status but after working at Champion I know. Even local awards are given to this organization solely due to its local advertisement dollar. It is the ole mighty dollar at work here. Its just a self serving wheels going full circle. You would be surprised on what go on behind the Champion veil. I have seen other competitors have a F rating with the BBB and all the sudden they get a A+ rating so the BBB accredited program needs to be investigated as it is shell game that is for sure.

Its just A BIG RIPOFF for all involved so its just best to move on to another company that doesn't have to play games with its customer or its employees. One of these days Champion corporate might weak up and see that its time to make changes to its business model but it might be way to late as people do not like being ripoff by Champion.
Thank you,

The consumer needs to beware that they can purchase products at a much lower prices without having to play the Champion windows, doors, siding and patio rooms sales games. I'm talking about the Champion that is based in Cini, OH

OK all of you Champion people. Let me ask you a question. What is the lowest book price for a standard white color vinyl replacement window that Champion sales? That plan and simple enough for you isn't it? I know your forbidding to answer so I will. The answer is $1, 240.00 for a small DH or a slider window that is under 83 UI. That price is without any other additional options like, grids, full screens, any other charges like trip charges, dump fees, additional labor charges etc that is added on top of that inflated Champion book price. WOW now that is really high mark up by any ones standards.

If any so Champion rep played his "Monty Hall" act and cuts his asking prices by a whopping 50% that lowest priced Champion window would cost you at least
$ 620.00 and its most likely is going to be somewhere between $800.00 - $1000.00 per window after all discounts have been applied. A consumer should be able to get an equal too or better quality product for about half of what Champion is trying to sell its products for. If your looking for a any type of door or siding products then just forget about Champion.

If a Champion rep has to sells windows at the "PAR" price or 50% off of the Champion book price then the only one that is losing money is the poor ole salesman?
Champion MFG really isn't losing anything. Its just the rep for Champion that is taking it in the hip pockets and Champion MFG still is making real bank on its the highly over rated and highly inflated priced products.

On the other hand If the salesperson is successful is selling the Champion products over the par price then the sales rep and Champion split the profits on a 30-50% increasing scale and between themselves. So do you think that a Champion rep has a incentive to pad any book price then your wrong. Yes they do pad the book price. The sales management and reps are just rewarded for selling over that par price otherwise the reps gets 5% of the par price sold. I had one of the Champions most successful sales reps tell me how he gets his overage and screws his customers. He went onto say that said the customer doesn't have a clue and how that was a good thing that Champion doesn't post it pricing or he would be screwed.

Ask any Champion rep how much is the lowest priced window and watch the Champion rep craw like a craw fish. They won't give you a straight up pricing answer. Champion is is set up so its sales reps can set up its customers for the BIG LICK. Have a great day...

This place is a joke... Champion offers a average window products but at a way over inflated book price then starts applying discounts of up to 50% off and then its all sales pressure to buy it now. But even at those so called discounted prices its a way to much price to pay. A jacked-up price with deep discounts is still a jacked- up price to pay. Seek out other estimates with a company that doesn't have to play those sales games with it customers in an attempt to pads its profits.

BUYERS BEWERE never sign anything within the Champion showroom that has the following contract addedums writen on it. 'Purchased in the Champion showroom using the customer supplied measurements and installation information. Customer agrees to pay any additional cost discovered during the factory measurement'... Showroom purchases are not solicited at your residents and are not subject to cancellation... That means the customer is on the hook for any addtional products or labor to complete the project. Champion will hold any down payments as hostage to hold any customer to its contracts.

Champion warranty is not worth the paper that it is writen on and is a load of crap.
Don't be fooled by those worn out sales tactics they use. Its not worth the hassel so you would be better off just seek out another contactor that can offer as good as quility of products or even better at a lower price then Champion. I would recommend the any of the following windows over the Champion products.

Consumer Reports ranked replacement windows in its October 2007 issue. The consumer group based its ratings on wind and rain resistance, durability and convenience. There are some newer products availible today.

Following is a listing of how the windows rated stacked up.

Ranking Window Manufacturer Material
1 Clad Ultimate Marvin Windows and Doors Wood
2 Wood Ultrex Integrity Marvin Windows and Doors Wood
3 400 Series Tilt Wash Andersen Windows Wood
4 ProLine Pella Corp. Wood
5 200 Series Tilt Wash Andersen Windows Wood
6 Designer Series Precision Fit Pella Corp. Wood
7 500 Series Peachtree Windows and Doors Wood
8 Select Clad Crestline Windows & Patio Doors Wood
9 Weather Shield Custom Shield Weather Shield Windows & Doors Wood
10 Premium Wood Tradition Plus Jeld-Wen Windows and Doors Wood
11 5600 Series Reliabilt/Survivor Windows Vinyl
12 UltraMaxx Replacement Alside Vinyl
13 9500 Series American Craftsman Vinyl
14 Bryan Mawr II CertainTeed Corp. Vinyl
15 CrestFit Vinyl Crestline Vinyl
16 ThermaStar 25 Series Pella Corp. Vinyl
17 Impervia Pella Corp. Fiberglass

In addition to the above rankings, Andersen's #400 Series Tilt Wash ranked as best overall, as Consumer Reports notes it is the only clad-wood window in the group available in custom sizes. Pella's ProLine and its Impervia, along with Andersen's 200 Series Tilt-Wash, also ranked best overall. Reliabilt's 5600 and American Craftsman's 9500 Series were both named "Best Buys."

Champions 10 step sales tactics are exposed.

1 - The meet in greet or the appoach and apperance.
2- The warm up
3- Your 4 jobs today
4- 5 Inspection & Measure
6 - The Champion differance
7 -Presentation or product demo
8 - Investment
9- The Close
10- Warm down

Why does Champion fill a need to teach its sale team member to enploy these ole worn out 10 step low class used car lot sale tactics? Is it to try to suck as much as they can out of its so called valued customer? Consumers do have other alturnitives other then being disrespected by Champion... Good luck with that Champion

If you are looking for the cheapest windows then by all means dont bother with a real company like Champion. There are plenty of cheap window companies to sell you what you really want and then you can come on here and complain about them. Should you want a quality product at a reasonable price then give champion a call.

Hummmm Scott you are so correct when you say "don't bother" with Champion. What do you call resaonable price? Maybe a 200%- 300% mark-up is fair in your book. Then I got some ocean front property in AZ if you think that is reasonible...lol...

Champions whole selling model is so flawed. It is really is just like a USED CAR sales lot style if you ask me. Champion will not disclose any of its product pricing upfront. That should send a big red flag up of things to come with Champion. Champion will to send out ole Slick Willy the saleman and his going to try to get within your front doors and warn up with you to become your long lost friend. Then Silk is going to start asking quistions to try to get a handle of scope of your project as he should. Then ole Slick is going to tell you everything little thing about Champion and put on a great dog and pony show about his products or you. He is trying to get his customers emotionally involved with his sales presentation and make you want to own thwm. Then when ole Slick thinks his got you licking out of the plums of his hands then he is going to configure his highly inflated retail (book) price then his going to present that to you. Then he is going to just shut up and not say a thing and watch your reactions when you see his first offering. WOW You want what or what? The first offer should just rock you to your inner core. Then ole Slick is going to try to peel his valued customers back off of your ceilings by showing you ways you can afford his products and service. He might even offer you some huge discounts of say 30-50% if needed TO TRY TO CLOSE THE DEAL right now. These ole sales tactic are designed to bring the customers back and hopefully just meet somewhere in the middle of the road or a reasonible price? Even with a 50% percent discount of a way JACKED-UP price is still just some JACKED up crap. That ole "tin men " sales style went out way back in the 80's .

Champion just needs to quit playing those ole worn out sales tactics with its customers and then they might get some respect. Until then Champion is just going to have a low class used car sales apperance at best. Champion should just be upfront and just ask for a fair market value price for its products and service instead of disrespecting its so called valued customers with an attempt to suck every last drop of money out of them. Champion does not have the clean hands like some of its brain washed employees think. Just pass up on the ole slick willy dog and pony show and don't let him come into your home or you might just be the next sucker that pays to much. Good luck and nice try with that Champion...

We were interested in getting a patio room added to our deck, so we visited the Champion showroom where we were pressured by a salesman to sign a contract a leave a substantial deposit that day. We added a condition to the contract that if our Home Owner's Association denied our request for a patio room, then our contract will be null. Also, the salesman told us verbally that if we changed our mind for whatever reason, at any time, our deposit would be returned to us as long as the job hadn't been started. Our Home Owner Association ended up denying the addition of a patio/sunroom, so we requested an immediate return of our $3, 000.00 deposit. It has been almost 2 years now that we have been trying to get our refund back. The president at Champion Windows of Atlanta has done everything possible to avoid refunding our money. His last correspondence to us was a suggestion from him that we get ourselves an attorney to help collect our refund. We feel that we have been ripped off and bullied.