Charles & Colvard’s earns a 1.0-star rating from 1 reviews and 10 complaints, showing that the majority of jewelry enthusiasts are dissatisfied with their purchases.
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Still Have Not Received My Orders From November
I still have not received my orders, 2 rings. The website is awful and you can't get any information there. Customer service is nonexistent. Not happy. I like their products, but I cannot understand why when I ordered a ring from them which Kohls carries, I received it in days. Also ShopHQ is pretty speedy on delivery. I hope they haven't lost my orders.
Charles & Colvard Complaints 10
Disappointed with Charles & Colvard's 14k Gold Ring Quality and Warranty Support
So, I got this ring from Charles & Colvard, it's a 2.0 total weight, 3 stone, 14 karat gold ring. But, the band cracked! I was pretty bummed out about it, but I found out that I could get the damaged jewels replaced for a fee at the retailer where I bought it. The only problem is that the retailer, Robinsons-May, went out of business. So, I'm out of luck with the warranty.
I'm really disappointed that the 14 karat gold cracked. I mean, why would that happen? I'm starting to think that maybe I got an inferior ring. I don't think I'll be buying any more moissanite jewelry from Charles & Colvard, and I'll definitely be telling my friends to steer clear too.
Overall, I'm just really disappointed with the quality of this ring and the lack of support from Charles & Colvard. It's a shame, because I was really excited about this purchase.
Disappointing Size and Value: My Experience with Charles & Colvard Earrings
I gotta say, I was pretty bummed out when I got my earrings from Charles & Colvard. My hubby got them for me as a gift, bless his heart, but if I had bought them myself, I would have sent them right back. He ordered the 1 carat diamond size for each ear, but let me tell ya, they are nowhere near that big. I've got two other sets of diamonds, and even the smallest ones are 40 points each. These Charles & Colvard ones are more like 30-35 points, tops.
Don't get me wrong, they're still pretty, but they're just not worth the price. I mean, I'd love to have a 2-3 carat diamond pendant, but those things are so dang expensive, I might as well just buy real diamonds. At least then I know what I'm getting.
Buyer Beware: Moissanite Stones Develop Unsightly Film Over Time
Charles & Colvard is a company that sells Moissanite stones. If you're thinking about buying one, you should ask them about the "oil stain" film that develops on the stone over time. It's really hard to get off and when you do, it comes back quickly. Your ring will end up looking like you're wearing a bunch of auroa borealis crystals. This doesn't happen with real diamonds or CZ. Moissanite might look pretty at first, but after a few months, you'll be embarrassed to wear it. That's why there are so many for sale on ebay.
Is Charles & Colvard Legit?
Charles & Colvard earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Charles & Colvard has registered the domain name for charlesandcolvard.com for more than one year, which may indicate stability and longevity.
Charlesandcolvard.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Charlesandcolvard.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Charlesandcolvard.com you are considering visiting, which is associated with Charles & Colvard, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Charles & Colvard website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Charlesandcolvard.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Charles & Colvard has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Charles & Colvard has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
- We conducted a search on social media and found several negative reviews related to Charles & Colvard. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unbeatable Sparkle, but Some Color Letdown: My Charles & Colvard Moissanite Review
I gotta say, I'm a big fan of Charles & Colvard's moissanite jewelry. The sparkle and shine is just unbeatable! However, I do have to admit that the color can be a bit of a letdown. Some of my bigger stones definitely have a yellow tint to them, which can be a bummer. But you know what? In certain lighting, they look totally colorless! So I've decided to keep them anyway. Plus, my solitaire is flanked by some smaller eternity bands, so it's not as noticeable.
I'm pretty particular about my jewelry, so I don't think I'd spring for anything bigger than a half carat. The bigger the stone, the more noticeable the discoloration seems to be. But hey, that's just my personal preference. Overall, I'm really happy with my Charles & Colvard pieces and would definitely recommend them to anyone looking for some serious sparkle.
Disappointing Customer Service and Unexpected Costs from Charles & Colvard: A One-Star Review
I recently purchased a ring from Charles & Colvard's website, and unfortunately, it didn't hold up to my active lifestyle. After a few months of normal use, the ring became damaged and needed to be repaired. I sent it back to the company, and at first, they assured me that it would be taken care of free of charge. However, after several months of waiting, I was informed that the damage was too severe to be fixed under warranty, and I was hit with a $300 bill to repair it.
Needless to say, I was stuck between a rock and a hard place. On one hand, I wanted to keep my wife happy by fixing the ring, but on the other hand, I was frustrated by the company's lack of communication and the unexpected cost. Despite their initial promises, Charles & Colvard failed to call me back when they said they would, which only added to my frustration.
Overall, I'm very unimpressed with the service I received from Charles & Colvard. While I understand that wear and tear is a natural part of owning jewelry, I expected better customer service and communication from a company that specializes in high-end pieces. In my opinion, one star is warranted for this kind of experience.
Stunning Earrings from Charles & Colvard, But Delivery Nightmare with Fed Ex
I gotta say, the earrings from Charles & Colvard are absolutely stunning. However, the delivery process was a total nightmare. I mean, come on Charles Colvard, why didn't you make it clear that a signature is required upon delivery? That's just common sense, right? And don't even get me started on Fed Ex Home Delivery. They won't leave a package at the door or with a neighbor, and they won't even accept a signed door tag. What's up with that?
To make matters worse, their delivery window is a whopping 12 hours long, from 8AM to 8PM, Tuesday through Saturday. I had to wait around for two whole days just to get my package, and even then I missed them the first day. I mean, who has time for that? I'd much rather pay a shipping charge and avoid the headache of dealing with Fed Ex again.
But hey, at least the earrings are gorgeous, right? If you're willing to deal with the delivery hassle, Charles & Colvard has some seriously beautiful jewelry. Just be prepared to wait around for a while and jump through some hoops to get it.
Disappointing Experience with Charles & Colvard: Unreliable Customer Service and Delayed Orders
I recently had an experience with Charles & Colvard that left me feeling disappointed and frustrated. I had placed an order with them and after 30 days had passed, I began to wonder what was happening with my purchase. I reached out to their customer service team and was told three times that my order would be shipped the following day. However, after the third time, they informed me that there was a "design delay" and that it would take an additional four months for my order to be developed.
I found it frustrating that I had to keep reaching out to them for updates and that they didn't provide me with accurate information about the status of my order. When I spoke with their customer service team, I was often blind transferred or hung up on, which only added to my frustration.
In the end, I decided to request a refund since I had not received any product and had wasted a month waiting for my order to be fulfilled. Unfortunately, I am still waiting for my refund to come through.
Overall, I would not recommend Charles & Colvard as a jeweler. They take your money and don't deliver on their promises, leaving you feeling disappointed and frustrated. If you're looking for a reliable and trustworthy jeweler, I suggest looking elsewhere.
Disappointing Customer Service Experience with Charles & Colvard: A Frustrating and Time-Consuming Experience
I recently purchased two rings from Charles & Colvard, one for Mother's Day and the other to be used as an engagement ring. Unfortunately, I received the wrong engagement ring and had to contact customer service for assistance. I reached out via phone and email, but it took almost a month for them to send me the return shipping label. This was frustrating as my wedding was at the end of May and I needed the correct ring for the big day.
After returning the incorrect ring, I was informed by customer service that the correct ring could not be sent until the wrong one was received. It has now been some time and I still have not received the correct ring. I am extremely disappointed with the level of service provided by Charles & Colvard's customer service team. It has been a frustrating and time-consuming experience.
I am now considering looking elsewhere for a ring as I do not want to do any more business with Charles & Colvard. The lack of communication and delay in resolving the issue has left a bad taste in my mouth. I hope they can improve their customer service in the future to avoid similar situations for other customers.
Disappointing Experience with Charles & Colvard Moissanite Studs and Customer Service
I recently purchased a pair of ct studs from Charles & Colvard, and unfortunately, I was disappointed with my purchase. The earrings lacked the sparkle and color that I was hoping for, and compared to other moissanite jewelry I own, these studs fell short. Additionally, the mountings felt cheap and the stones appeared cloudy.
When I reached out to customer service for more information about additional pieces, I was met with difficulty. Despite my willingness to spend up to $5000, the phone representative was unable to provide any additional details beyond what was already listed in the online description. I was hoping for more information about design details and whether certain rings could be resized, but unfortunately, the representative was unable to assist me. I even asked about a mounting that did not have a backside picture, but again, I was left without any answers.
Overall, I was disappointed with my experience with Charles & Colvard. While I appreciate the convenience of online shopping, I expect more from a company that specializes in high-quality moissanite jewelry. I hope that they can improve their customer service and product offerings in the future.
Disappointing Experience with Charles & Colvard: Issues with Sizing, Delivery, and Packaging
I've bought Moissanite rings from Charles & Colvard before and I gotta say, I'm pretty happy with how they fit. However, my latest order didn't go as smoothly as I hoped it would. The ring I received was supposed to be a size 6, but it was too big and I had to send it back to be re-sized. When I opened the box, the ring just fell out - it wasn't even in the ring slot! I mean, come on, that's just sloppy presentation right there.
Anyway, the re-sized ring ended up being delayed and I had to call Charles & Colvard to check on the status of my order. I was pretty unhappy with them because they couldn't give me a delivery date for the re-sized ring. I had no idea when it was coming and it was just pure luck that I happened to be home when it finally arrived. And guess what? When I opened the box, the ring fell out again! It wasn't secured in the box at all.
Overall, my experience with Charles & Colvard this time around was pretty disappointing. I hope they can improve their packaging and delivery process in the future.
Overview of Charles & Colvard complaint handling
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Charles & Colvard Contacts
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Charles & Colvard phone numbers+1 (877) 202-5467+1 (877) 202-5467Click up if you have successfully reached Charles & Colvard by calling +1 (877) 202-5467 phone number 0 0 users reported that they have successfully reached Charles & Colvard by calling +1 (877) 202-5467 phone number Click down if you have unsuccessfully reached Charles & Colvard by calling +1 (877) 202-5467 phone number 0 0 users reported that they have UNsuccessfully reached Charles & Colvard by calling +1 (877) 202-5467 phone number
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Charles & Colvard emailskmacemore@charlesandcolvard.com99%Confidence score: 99%cpete@charlesandcolvard.com98%Confidence score: 98%Executiveswilliams@charlesandcolvard.com96%Confidence score: 96%
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Charles & Colvard social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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