Sterling Jewelers
Reviews and Complaints

After getting a gift from their store the necklace had broken not even 3 days later and it was supposed to be 14k gold necklace. I returned the item back to the store but now they still charged me for it even after I returned the broken item. They want me to give them he money for a necklace that was returned. I refused to pay this I'm not going to pay for something that was returned back to their store not my fault the employee didn't take care of this situation.

I purchased a diamond necklace online through them. The package was taken off my porch. I NEVER personally saw it. My neighbor found the empty box by the pool. UPS was willing to pay for the missing merchandise and STerling Jewelers told them not to pursue the case any further. They continued to tell me IM liable for a package I never received. If UPS recognizes the liability in the issue, why block them from reimbursing me for the necklace I NEVER recieved?
UPS could do nothing because Sterling was contracted with them. Worst customer service I've ever had. Very rude and unprofessional. SCAM

Dler, inc.My bank account was garnished and I called to offer a payment plan to stop garnishment. Being disability is from my husband', and it is all the income we have, I told them what I could do. Which the really turned it down more or less. It was we have to wait and see and send them a financial statement. I have apprxo 140.00 left each month left and made them an offer. My husband is having his disability changed so they can't touch it anymore. As his name is not on this bill. Nadler, inc not willing to negotiate, was so frustrating, as I wanted to do the right thing, has came to either Sterling not receiving any funds. Why have them taking control of collections.

on 12/1/12, I went to the mall, and stopped at ostermans jewelers in toledo, to buy some christmas gifts, While i was shopping the clerk asked if i wanted her to clean my rings, i said yes, I handed her my seven rings, 5 minutes later, she handed me back 8, 2 of them were not mine, and my pink sapphire that my husband bought me for my anniversary was not there, being the honest person I am, i called her over, and gave her the 2 that were not mine, and told her my sapphire was missing, they looked everywhere, obviously they gave my ring to someone else, The local store admitted fault,

The manager offered me store credit, not acceptable, only Rogers and Hollond carry my ring, I was told i had to call corporate, and they are entirely blase about the whole affair, and also will only offer store credit..IF ostermans had my ring, , or even something very simular, i would accept that, , , but they
dont
I only want to be made whole, thier policy for cleaning rings is negligent, They allowed another customer to take my ring, this is theft and entirely thier fault. I will never deal with them or any of thier sister stores again..I plan on filing a report with the BBB, , a police report, , and going to small claims..

My wife has worked for Kays for well over a year. In that time she, and other employees, were slapped in the face by a store manager, and subjected to mental abuse and harassment. After this was reported, by two employees, the retaliation began.

Sterling Jewelers Corporate HR was notified and nothing was done, not so much as a follow up. Several months later it was reported again, things still went unresolved until extreme pressure was put on corporate to take action. The minimal action required was taken.

They have never admitted any wrong doing and have continued to turn a blind eye to this situation.

This is from a company that has no security cameras in stores, putting their employees at major risk of bodily injury from any botched robbery attempt. And a company that fires employees for not having "standards" up. If you don't sell as much as they think you should you get fired. In this economy they should not only expect slumping sales, but try to help the community out by keeping the good workers that they do have.

Sterling has created a culture of corruption, back stabbing, and a hostile work environment. When they are called out on it they turn to their attorney to do the talking for them and refuse to take appropriate action.

I'll save everyone the very long details of why I have come to the conclusion that Sterling Jewelers is about as crooked as they come. Anyone who has been employed by Sterling knows what kind of work place it is. Sterling couldn't care one ounce about their employees. The proof is in how they treated my wife and other employees after they were slapped in the face by her store manager. The store she works in does not have surveillance cameras. And the fact that they will fire an employee for not selling as much as they think should be sold. They apparently don't realize the economy sucks and firing an otherwise good employee is not helping the unemployment problem any.
If you have been fired by sterling for not having your "standards" up, or some other B.S reason, feel free to contact me at [protected]@centurylink.net and I'll be happy to provide you with CEO Mark Light's personal contact information. Even if your just a disgruntled customer and have gotten no where with the Kay's or Jared's store that you got the product from feel free to get a hold of me and we can all let Mark Light know what kind of company he is running.

A good one is for mark light to go undercover and get the truth about what goes on in the store level about how people are really treated...For 5.5 years i spent time with sterling as a sales asoociate, 3rd key, asst mgr and as a store manager only to have a Dm just deicde one day to end my time as a well organized store manager ...because people lie and and undercut at ever step of the way... I was told for no one reason i had my keys taken away and the store was given to another store manager that i worked in the district with for several years...he came in and lo to behold started being as hateful as he could to me...then it became obvious that they wanted me out ..i was told i didnt fit in and didnt know how to sell even tho i had always good standards...the store is a marks and morgan...well it got worse everday i was being accused of something and hollered at...at the time i was 65 and so it became apparently that the manager assigned to the store was to make life as miserable as possible that i would eventually just leave, i even toold a person in human resources ... so i just ending up quitting and being on retirement... so now am 66 and wandering around in the market place with all this sales exp 30 plus years wow who knew ..even after i got my 5 year letter from mark light i told my dm how excited i was to have my 5 year anniversary and the letter and gift ..his comment was uh no big deal its just preprinted...i had lots of good acquaintances at the home office and else where in the company but yet still couldnt measure up to some people who abviously thought i ha dseen my better days...oh by the way the week prior to giving notice i had sold almost 12000 at a show one day but yet still told i didnt fit in..never had a bad inventory or failed a audit except in the end when someone had made sure that my employee number would show up on a report that would fail...i read about on line about about how good they are to work for well believe me its not that good they want you gone ..you are gone...period no matter

I had a bracelet under extended warranty that they stopped fixing because "I wore it every day and it's costing us too much money to keep fixing and it wasn't meant to last forever" (straight out of the mouth of Mark at Customer Service. They refused to give my money back even though they had no legal merit for refusing to repair the bracelet. So I exchanged it with the store manager, Kelley Lang on 04-30-11. ON 5-6-11 I brought the new bracelet back because it was bulky and started stretching. I picked out a pair of earring jackets and tried to give the bracelet back to her. Kelley said keep it until the earrings come in. 3 weeks later Kelley called me to tell me the earrings were indefinitely back ordered and that I should come in and pick something else out. 63 days after the original exchange and WELL WITHIN my 90 days exchange period, I brought the bracelet back to be repaired. She was not there, but told her employees not to exchange the bracelet. NO ONE from corporate or the store will explain to me why. I am now out the money and stuck with a ### bracelet. Class action notices are being posted and all documentation has been given to my attorney.

I don't remember agreeing to sign up for for Kays, Shaws, Jared, JB Robinson for store credit card. I only remember signing store credit application to help a tall sale lady in Shaws to help her win the contest. This tall sale lady promise me she would not use it for store credit. I was fooled. Same thing what happened to me in JB Robinson a red headed sale old woman ask me for their monthly sale contest. I was scammed in both store. Also; over heard talking about which and who sterling employees been fired because it does not belong in there clicks; an outcast employee. Very bad company theyre are so happy that someone is getting fired they act as if this is there own territory that if they do not like any employee they can just get rid off them. They just stand and gossips. The store manager just continue talking about whose store manger in sterling going to be fired next. Very bad store.

I am a former employee of "kay jewelers, " otherwise known as Sterling Jewelers. I used to work for over five years in the 60 days collections department out of the home office in Akron, Ohio. I am writing this report for both customers and employees that deal with this company. Sterling Jewelers is the owner of multiple jewlery stores throughout the USA. Some of the brands are, Kay Jewelers, J.B Robinsons, Belden's, Jared's, Osterman's, and about a half dozen more.

I am complaining about their 60-days collections manager, named Myron Olijar. Myron Olijar is a really seedy individual. I have no idea how he got promoted to manager. The following note is for those that currently work at Sterling: WATCH OUT FOR HIM! Myron knows the FDCPA (Fair Debt Collections Practices Act) very well, yet he barely enforces it. The FDCPA is a piece of law that regulates how a debt can be collected, what is legal and what is illegal. Granted, for anyone that works in collections, we all know that the overwhelming majority of the customers that fall into collections is because they are just going through a difficult time financially. Sometimes you have a sick child, get a pay cut at work, get layed off, or have an unexpected car repair. It all happens to us. On the other hand, there are deadbeats out there that simply buy stuff and don't want to pay for it, but these customers are few and far between. Well, whether you are a deadbeat or just living pay check to pay check, Myron Olijar doesn't care. I've heard this man laugh on the company floor when there is a account to be collected on, "Oh, we'll just harass them, I mean, uh, we'll collect on him." Obviously, he does this tongue-in-cheek in a very sarcastic manner. But Myron does indeed harass customers. What is worse, though, is he doesn't personally harass the customers, he gets his supervisors and his collectors to do it for him. Here are a couple of examples: FDCPA states that we are allowed to contact the customer only once a day by telephone. Myron on the other hand, will have his collectors call customers REPEATEDLY throughout the day. Myron in fact, has his collectors break the law once they have already contacted the customer, and the customer is either unwilling or unable to pay, and then has them contact the customer again. This is particularly true for balances that are over $1000. If a customer cannot or will not pay, they usually will hang up on us. What Myron Olijar will have his collectors do, however, is to have them call the customers back and say, "We got disconnected" and then attempt to collect on the account again. If this doesn't work, Myron then will have his supervisors and collectors go on a skiptracing search engine like, "peoplefinders.com." and look up all of the customers relatives, friends, neighbors, roommates, co-workers, you name it, anyone or everyone that has had any contact with the customer. Myron will then have his subordinates leave messages with anyone that is willing to take a message. I was forced by Myron to leave messages with neighbors and friends of a customer. FDCPA states that collectors can indeed leave messages with others, only if they are "familiar" with the customer. Here is the grey area Myron Olijar really exploits. Who are we, collectors out of Akron, Ohio, to know who is familiar with one of our customers in Texas, Idaho or California? We don't, and as long as customers do not know their rights, Myron keeps exploiting his collectors into doing this. Another illegal thing myron has his collectors do is when, for example, a customer's due date is say, "August 15." But the customer does not get paid until "august 16." Myron will have his collectors do a "post dated check over the phone." The idea is that there is some lag time between the debit on the customers checking account and the credit into Sterlings account. Myron will do this knowing perfectly well there is a chance that this check will bounce. If the check bounces, then Sterling is able to charge more finances fees. Another illegal thing Myron does is even sleazier. For example, if one of our customers is in collections, chances are he is in collections with his Visa Card, Car note, mortgage, etc. The customer is probably getting dozens of calls a day. The customer gets so desperate that they are willing to do anything to get the calls to stop. What Myron has his collectors do, then, is to tell customer, "THe collections calls will only stop until you set up a payment over the phone." But the customer will usually say, "I don't get paid until the end of the month." Myron then will have his collectors say, "Well, we can set up an automatic payment to debit your account until then." But here is the grey part again, the customer did not tell us if he can afford the payment or not. Sometimes the payments can be as high as $80/month. So these customers are so desperate to have the collections call stop, that they will indeed to a post dated payment over the phone, both the collectos know and the customers know that the cash probably will not be there at the end of the month. But Myron is able to exploit this. When the check bounces, Sterling is able to charge another fee, yet Myron is able to include this amount into his quota and get his monthly bonus anyway.

So as a wrap up: these are the four illegal things that Myron Olijar usually has his collectors do: 1.) call customers back repeatedly the same day after contact was made. 2.) leave messages with dozens of neighbors, friends, relatives, co-workers, or anyone else that could be "familiar" with the customer. 3.) do post dated checks over the phone into the future with the full knowledge that they might not debit in time 4.) threaten the customer with more phone calls if a posted dated check is not made into the future, knowing well that the cash is not there.

So, how does Myron Olijar do this? There is this unwritten code at Sterling when it comes to collections, "Whatever works." In other words, you can do basically anything you want, but just don't get caught, and if you do, don't count on your superiors to get you out of it. Myron Olijar really does force his supervisors and collectors to do this. He always hits his numbers because of this. Unfortunately for some, though, is when they do get caught, they ended up getting fired. I've known dozens of good people that have worked at Sterlings collections for 10+ years, only to get fired for doing what Myron Olijar has told them what to do.

My advice for current customers: Know your rights. Take down names and times you've received phone calls. Myron has been fired from Sterling before in the early 1990s, but for some awful reason the brought him back. Illegal stuff goes on at Sterling all the time. When this stuff actually leaks to the media, they usually clean up their act for a few months, then slide back into their illegal practices. Its just a "big cycle." I'm sure that there are plenty of former Sterling Employees that are more than willing to back up what I'm saying. I could not in good faith continue working there. One of my supervisors was fired for doing exactly what Myron told him what to do. After that happened, by put in my own two week notice. I am working at a restaurant now, making less, but at least I know I'm not doing anything illegal or immoral. Shame on your Sterling Jewlers and shame on you Myron Olijar!

I am a former employee of "kay jewelers, " otherwise known as Sterling Jewelers. I used to work for over five years in the 60 days collections department out of the home office in Akron, Ohio. I am writing this report for both customers and employees that deal with this company. Sterling Jewelers is the owner of multiple jewelery stores throughout the USA. Some of the brands are, Kay Jewelers, J.B Robinsons, Belden's, Jared's, Osterman's, and about a half dozen more.

I am complaining about their 60-days collections manager, named Myron Olijar. Myron Olijar is a really seedy individual. I have no idea how he got promoted to manager. The following note is for those that currently work at Sterling: WATCH OUT FOR HIM! Myron knows the FDCPA (Fair Debt Collections Practices Act) very well, yet he barely enforces it. The FDCPA is a piece of law that regulates how a debt can be collected, what is legal and what is illegal. Granted, for anyone that works in collections, we all know that the overwhelming majority of the customers that fall into collections is because they are just going through a difficult time financially. Sometimes you have a sick child, get a pay cut at work, get layed off, or have an unexpected car repair. It all happens to us. On the other hand, there are deadbeats out there that simply buy stuff and don't want to pay for it, but these customers are few and far between. Well, whether you are a deadbeat or just living pay check to pay check, Myron Olijar doesn't care. I've heard this man laugh on the company floor when there is a account to be collected on, "Oh, we'll just harass them, I mean, uh, we'll collect on him." Obviously, he does this tongue-in-cheek in a very sarcastic manner. But Myron does indeed harass customers. What is worse, though, is he doesn't personally harass the customers, he gets his supervisors and his collectors to do it for him. Here are a couple of examples: FDCPA states that we are allowed to contact the customer only once a day by telephone. Myron on the other hand, will have his collectors call customers REPEATEDLY throughout the day. Myron in fact, has his collectors break the law once they have already contacted the customer, and the customer is either unwilling or unable to pay, and then has them contact the customer again. This is particularly true for balances that are over $1000. If a customer cannot or will not pay, they usually will hang up on us. What Myron Olijar will have his collectors do, however, is to have them call the customers back and say, "We got disconnected" and then attempt to collect on the account again. If this doesn't work, Myron then will have his supervisors and collectors go on a skiptracing search engine like, "peoplefinders.com." and look up all of the customers relatives, friends, neighbors, roommates, co-workers, you name it, anyone or everyone that has had any contact with the customer. Myron will then have his subordinates leave messages with anyone that is willing to take a message. I was forced by Myron to leave messages with neighbors and friends of a customer. FDCPA states that collectors can indeed leave messages with others, only if they are "familiar" with the customer. Here is the grey area Myron Olijar really exploits. Who are we, collectors out of Akron, Ohio, to know who is familiar with one of our customers in Texas, Idaho or California? We don't, and as long as customers do not know their rights, Myron keeps exploiting his collectors into doing this. Another illegal thing myron has his collectors do is when, for example, a customer's due date is say, "August 15." But the customer does not get paid until "august 16." Myron will have his collectors do a "post dated check over the phone." The idea is that there is some lag time between the debit on the customers checking account and the credit into Sterlings account. Myron will do this knowing perfectly well there is a chance that this check will bounce. If the check bounces, then Sterling is able to charge more finances fees. Another illegal thing Myron does is even sleazier. For example, if one of our customers is in collections, chances are he is in collections with his Visa Card, Car note, mortgage, etc. The customer is probably getting dozens of calls a day. The customer gets so desperate that they are willing to do anything to get the calls to stop. What Myron has his collectors do, then, is to tell customer, "THe collections calls will only stop until you set up a payment over the phone." But the customer will usually say, "I don't get paid until the end of the month." Myron then will have his collectors say, "Well, we can set up an automatic payment to debit your account until then." But here is the grey part again, the customer did not tell us if he can afford the payment or not. Sometimes the payments can be as high as $80/month. So these customers are so desperate to have the collections call stop, that they will indeed to a post dated payment over the phone, both the collectors know and the customers know that the cash probably will not be there at the end of the month. But Myron is able to exploit this. When the check bounces, Sterling is able to charge another fee, yet Myron is able to include this amount into his quota and get his monthly bonus anyway.

So as a wrap up: these are the four illegal things that Myron Olijar usually has his collectors do: 1.) call customers back repeatedly the same day after contact was made. 2.) leave messages with dozens of neighbors, friends, relatives, co-workers, or anyone else that could be "familiar" with the customer. 3.) do post dated checks over the phone into the future with the full knowledge that they might not debit in time 4.) threaten the customer with more phone calls if a posted dated check is not made into the future, knowing well that the cash is not there.

So, how does Myron Olijar do this? There is this unwritten code at Sterling when it comes to collections, "Whatever works." In other words, you can do basically anything you want, but just don't get caught, and if you do, don't count on your superiors to get you out of it. Myron Olijar really does force his supervisors and collectors to do this. He always hits his numbers because of this. Unfortunately for some, though, is when they do get caught, they ended up getting fired. I've known dozens of good people that have worked at Sterlings collections for 10+ years, only to get fired for doing what Myron Olijar has told them what to do.

For customers, this stuff goes on at Sterling all the time. When this stuff actually leaks to the media, they usually clean up their act for a few months, then slide back into their illegal practices. Its just a "big cycle." I'm sure that there are plenty of former Sterling Employees that are more than willing to back up what I'm saying. I could not in good faith continue working there. One of my supervisors was fired for doing exactly what Myron told him what to do. After that happened, by put in my own two week notice. I am working at a restaurant now, making less, but at least I know I'm not doing anything illegal or immoral. Shame on your Sterling Jewelers and shame on you Myron Olijar!

Let me start with how this Company is getting over on consumers... One I am questioning the quality of the product they state they deliver. I worked there for two years in collections. A common rebuttal to me after trying to convince them they need to pay me over the phone is ' I have a 2000.00 ring through you and we had it appraised and they said its worth 600.00. I have had several people tell me the stones had black marks on it.

My job was for me to get a payment but still on the back of my mind i have been wondering and i have read a couple complaints on here... something needs to be done there. The interest free plans can be very confusing and can end up becoming interest bearing if a payment is missed and the back interest will apply... I have notice that the most common mistake for the payment being missed is not getting that first statement. Makes me wonder is it being mailed?... Ive seen accounts where they have fell off interest free after the customer paying several months with out missing a payment... then the back interest is applied to the account which Ive seen the back interest has high as 800.00 and if you don't call in about it and ask to get it taken off then you are being stuck with the charges... Now as a collector you are forced to work 10 and 12 hours days if you are not reaching goals... they really imbued that possibility of being terminated in your head. I would contact the same people over and over to the point that i know there names by heart... once you are on the phone with me... and you don't pay me... then 'hold on let me see what else i can do for you'. at this point they are getting a supervisor or someone else on the floor to get on the phone attempt to get the payment. I would have customers wanting to do what ever it took to get the calls to stop... the only answer to that is to set up a payment arrangement or they will continue to get the calls... I was TRAINED to tell the customer that since they don't have the money right now i could post date a check... I would tell the customer that they will have to call back to cancel the payment or it would run..Well this arrangement two years later and a promotion to assistant supervisor I'm being told by the loss prevention department broke company policy do to it causing checking accounts to overdraft from payments not being canceled. I was never previously told not to set these types of arrangements up or told that i had a lot of accounts ending up NSF. Instead I am terminated for doing what i was told to do as a collector.