PoliceAuctions.com
Reviews and Complaints

I received a PINKish earring set, not the amethyst I had ordered or was shown online. What's up? I have the wrong items. Please help. Auction # 4549214 Hope this helps I can't expand any more than to simply say that the wrong item was sent to me, I want the correct item sent, and I'll return the incorrect earrings. I have the box and everything.
I don't know how to add photos, so I can't show you the amethyst earring set.

D. Knipschild dkBubba60,

I purchased the items and paid for them immediately. Yesterday they said they had posted the items and then this morning I wake to emails that they have cancelled my winning bids. I am relieved though as they have refunded my moneys into my paypal account.

These guys are scammers and are related to the same company that sold silver called Eldorado Gold , hence the reason they have mainly silver items with real/not real jems.

This company is to be avoided at all costs

I bid on a bracelet for my mother's Christmas gift. I thought I had done well as it was listed for around 1800$ I ended up winning the big for over 100$. Hard times came around so I told my mom she can sell it. She was told it was gold plated and the garnets were just glass. It was really disappointing because I wanted to do something special for her and ended up giving her a fake and for her to found out the way she did was extremely embarrassing, not to mention it just made me feel like garbage to learn even when I tried I failed to get her anything nice like she deserves. Don't fall for this place!

Bid and won 2 Auctions,paid and waited 25 days for items to be received. RECEIVED ITEMS :4122680- 14K 16DIAMOND BRACELET AND AUCTION 2:4122683, 14K DIAMOND TANZANITE BRACELET! What I RECEIVED was Cheap,Nasty,Tacky $5 costume JEWELLERY that I wouldn't buy for the most hated person! I BELIEVE MY BRACELETS WERE STOLEN N SWAPPED BY SOMEBODY EITHER IN THE PACKING WAREHOUSES OR HERE IN VICTORIA WHERE IT WAS SHIPPED FROM! I want MY ITEMS THAT I BID,PAID FOR TO BE SENT TO ME

I filed a complaint with the BBB but all they do is to go back and forth with the Business stating they have the last word.

They claimed I had several accounts with them and I only has one account and only used my credit card.

I had my jewerly sent to my house the first time but I thought the mailman misplaced it as he has in the past. I have filed complaints with the post office.

I am taking care of someone and they told me to send it to their house so that the items wouldn't be lost because I live on a very busy street. I did so. But because I told them of the site they too started to purchase items. The police auction then claimed that I had two IDs for their site because his items were going there as well as mine. But he is handicap and I was taking care of him.

My name is on his card because I buy essentials for him since he cannot always do it. They claimed I used his card for the purchases as well which is a falsehood. They also accused me of credit card fraud with the BBB which is defamation. I am not pleased with the outcome because they really need to apologize. I only had one account and one credit card that I used.

They told me when this occurred that my credit card declined the payment so I called my credit card company to have them inform me it wasnt them ..so the next day I won another item and the same thing was told to me...they should say they declined the charge not the credit card company and if I was coming to my limit should have informed me.

I have snapshot of ring I've already paid for, but your website is asking for payment again.

Yolanda Gutierrez [protected]

4800 N Cage Blvd

Pharr Texas

11/18/22 1155 am

I would like a refund as my debit card has been charged $7.95 for your services. I only intended looking in this website one time for a total of $1 charge to my card. On 09/06/22 I was charged $7.95 which I would like refunded and also to be sure I’m not going to be charged again in the future. Please cancel any accounts that are causing this. My name is Sharla Longhurst and my phone number is +[protected] e-mail is [protected]@gmail.com

I want full refund from Police Auctions ph [protected]

[protected]@police auctions.com

No invoice for either ring included in shipping box

Item 1 amethyst ring # R19090AWT size 7

Item #2 black onyx ring # R33418 925 8/8 size 7

Tracking # [protected] 46. Ship date 08/04/22

See pictures attached

Pamela Ciarlelli

4888 Juliana Reserve Dr

Auburndale, Fl 33823

[protected]

November, 24, 2021 transaction id 1cf27353c9771490u purchased ring on police auctions.com, seller was serrf, corp. Ring still hasnt shipped and I can't seem to get ahold of them. I would like a refund please.

My name is Dodie Grubb. My email address is [protected]@gmail.com on [protected] I was billed $4, 700 + dollars! I DO NOT REMEMBER THESE TRANSACTIONS THAT ARE ON MY CREDIT CARD. This is ridiculous and I want a full refund. I have no recollection of these transactions and if you could PLEASE call me at [protected] I have many, many questions. I don't understand how all these charges went through my credit card. And also the username is crazy. PLEASE CONTACT ME ASAP! Sincerely, Dodie Grubb

Number on cardboard box is [protected] (jewelry25garnetstud earrings). Mailed from Costa Mesa, Ca. reference # 3321302.

I have ordered numerous items and this is the first problem I have encountered.

Bronze watch, silver ring yellow gold stones gold nugget it was a total of 5 items cant remember the other two said they were going to be delivered the 6 of may Attention police auction customer service

I visited the Police auction website and wanted to bid on an item. I won, I paid. I just reviewed by bank statement and for 4 months I have been receiving a charge of 7.95. I absolutely did not authorize a monthly payment or sign up for a subscription

Transaction ID:
8YU75154T28322136 Merchant Transaction ID:4TJ74245BX4996520
Purchase Date:
May 11, 2021
Payment to:
Serrf, Corp.
[protected]@serrf.com Payment from:
Andrea Illig
[protected]@outlook.com

Subtotal $7.95 USD

Total $7.95 USD

Here is the whole rundown of what transpired... Kindly note how many times I have had to tell them the same thing and after telling repeatedly I have called them telephonically, they tell me to call them and they don't reply...

police_auction
Categories
Gov Listings
Daily Deals
My Wins
Alerts
******
US
Customer Support Ticket #181701Closed
Thank you for submitting your support ticket. Our Customer Support department is open Monday - Friday from 8AM - 4PM PST, excluding Holidays and Weekends.

Your message from [protected]:08:49
I won this item... Paid for it on ******.com but the page is not loading - the hammer just keeps on hitting on the block - here is a pic of it:... Item Number 3304258 Quantity 1 Item Total $1002.00 Shipping and Handling $12.95 Total $1014.95 Estimated Currency 1408.21 NZD

Our response from [protected]:15:59
Hello, Thank you for making us aware of this issue. We do not see any payment for item 3304258. IF payment has gone through please provide the transaction number for the paid item. Also, what device and browser are you currently using? If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com ******

Your message from [protected]:18:46
I am in ****** . I paid twice through******and it stops with your hammer after I pay from ****** so the problem is yours, I think as ****** goes through. I am on Chrome.

Your message from [protected]:35:11
I rebooted and came back and it is still doing it - here is the pic - Ive tried other browsers too. I called you as well - no answer, left a message... the problem is on your website - not ****** as the amount is going through. Thank you for your help and your time.

Your message from [protected]:37:42
All my other payments were paid without a hitch. Could someone be messing with my computer as there were other people bidding that were adamant to get these earrings. Thank you. I checked my band and there are enough funds in it. ****** is doing everything right - your website isnt - here is what it is doing... https://prnt.sc/12xzhwn - could you perhaps let me pay through email directly to ****** . Thanks for your help.

Your message from [protected]:44:22
I just cleared my browser and the hammer is still hammering away lol https://prnt.sc/12xzhwn

Our response from [protected]:11:56
Hello, Thank you for making us aware of this issue. We have checked on ****** and there is no payment for item 3304258. Please download our app and if you're still having the same payment problem please let us know, thank you. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com******

Your message from [protected]:19:28
I called you once from ****** at a cost to me and left a message - which App of yours much I download - I am on a laptop? Thank you. I told you there was nothing wrong with ****** - they are showing the amount to be paid to you and when I get you, your hammer just keeps on hammering... PLEASE BE SO KIND AS TO LOOK AT MY PICS. I AM LEGALLY BLIND AND HAVING TO DO ALL THESE THINGS WHICH IS SO FRUSTRATING ESPECIALLY IF YOU DONT WANT TO TAKE MY MONEY... LET ME PAY YOU DIRECTLY THEN, THROUGH ****** .

Your message from [protected]:25:05
Seriously, your app is for my mobile and I dont use that as the letters are far too small and I cannot see. I HAVE TOLD YOU ABOVE... HERE IT IS AGAIN... P L E A S E... Let me pay you directly through ****** . Give me your details so that I can ask them to transfer the money to you. Or, alternatively, we have people here in NZ that send me an Invoice for ****** and all I have to do it click on the link and they are paid. PLEASE, PLEASE HELP ME - IT IS SO FRUSTRATING NOT BEING ABLE TO SEE PROPERLY AND HAVING TO GO THROUGH ALL OF THIS AND CONTINUOUSLY REPEATING MYSELF - EVEN CALLING YOU AND NO ONE BOTHERS TO COME BACK TO ME. THANKS.

Your message from [protected]:35:06
NOW, IM TOO SCARED TO BUY FROM YOU AGAIN AS THIS WILL HAPPEN AGAIN. IVE CHANGED BROWSERS, CLEARED BROWSERS, RESTARTED MY COMPUTER AND N O T H I N G - AND HAVE TO CONTINUOUSLY REPEAT MYSELF TO YOU.

Our response from [protected]:44:55
Hello, Thank you for making us aware of this issue. We will have our engineers look into this on Monday when they are back in the office. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com ******

Our response from [protected]:31:42
Hello, Thank you for making us aware of this issue. We see that you have paid by credit card for the item. It will ship on Monday, May 17, 2021. Tracking will be available on your 'My Wins' page once your item ships. If you feel there is a duplicate charge for this item in ******, please supply the ****** transaction id and the email address associated with the ****** account and we will look into that for you. Please note we do not offer phone support other than to provide a way to leave a message. Please use the support system for your correspondence, it is the most efficient way to contact us. We will do our best to provide you with excellent support. Thank you. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com******

Your message from [protected]:32:12
Thank you, that is no help to me whatsoever, You never read my message or you would have seen that I asked this *Seriously, your app is for my mobile and I dont use that as the letters are far too small and I cannot see. I HAVE TOLD YOU ABOVE... HERE IT IS AGAIN... P L E A S E... Let me pay you directly through ****** . Give me your details so that I can ask them to transfer the money to you. Or, alternatively, we have people here in NZ that send me an Invoice for ****** and all I have to do is click on the link and they are paid. PLEASE, PLEASE HELP ME - IT IS SO FRUSTRATING NOT BEING ABLE TO SEE PROPERLY AND HAVING TO GO THROUGH ALL OF THIS AND CONTINUOUSLY REPEATING MYSELF - EVEN CALLING YOU AND NO ONE BOTHERS TO COME BACK TO ME. THANKS*. WHOS THE BLIND ONE HERE?

Our response from [protected]:43:24
Hello, We are listening. It is 9:30 pm pacific time as of this writing and our stated hours of support are 8-4 pm, Monday through Friday. There is no need to call us or for us to call you. We cannot accept direct payments to our ****** email, please don't attempt that. There is no need to duplicate previous responses in a support request, it only makes it harder to follow your issues. We do understand your frustration, but you need to understand that you are attempting a large amount of purchases from a foreign country and having difficulties doing so. We typically limit the amount that a first-time buyer can purchase. Our security team reviews all foreign purchases, and given the issues here, they have put you on a first-time buyer restriction. We have refunded the paid items that have not shipped yet. Please allow 48 hours for the refunds to process. Due to the dollar value and volume of items you have purchased, along with the payment issues, your account is restricted for 90 days as a first-time buyer. Please contact us after 90 days to restore your bidding. We know it can be frustrating, but these policies protect everyone, including the users. Thank you. We also have a short video on the first-time buyers limit: https://youtu.be/s98ErGtwf0c Please contact us in 90 days to reactivate your bidding if you wish to do so, thank you. You may also be interested in the following videos, which may help address your questions. https://www.youtube.com/watch?v=s98ErGtwf0c If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com ******

Your message from [protected]:45:15
What is the refund for? I paid for the earrings through my visa and not ****** ? So why have you given me a refund, for what? You sent me two refunds! I never cancelled any of my orders, did you?

Your message from [protected]:56:41
Kindly see that you refund ALL MY BIDS that havent gone through - I SHALL RETURN THE REST TO YOU FOR A REFUND! I will no longer deal with a company like yours that make inane mistakes and then take it out on you when you point it out and blame you for not reading our correspondence to you but saying we shouldnt post it so many time... how about when you IGNORE IT AS YOU HAVE? - in any case, I wasnt happy with the rolled gold and rolled white gold & silver plating of your jewllery - kindly cancel my account forthwith - AFTER YOU PAY WHAT IS OWED TO ME. THIS IS WHAT I AM TALKING ABOUT YOUR INCOMPETENCE - NOT LIMITING MY BIDS FROM THE GET GO - BUT GREEDY FOR MONEY AND THEN - FINDING OUT YOUR MISTAKE... WELL GOOD RIDDANCE! BAN ME TOO SO THAT YOU CAN FEEL BETTER ABOUT YOURSELVES SEEING YOURE SO VERY PETTY!

Our response from [protected]:12:25
Hello, Thank you for making us aware of this issue. As you requested, all of your unshipped items have been refunded and your account has been canceled. Please allow 48 hours for your refunds to be processed and the funds made available in your account. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com ******

My name is Christine De Leon, I'm demanding a full refund asap, item number #3231529
My name on your site is christinac36164
My address is 861 Laurel Ave Pomona Ca 91768
I bought it 2 weeks ago maybe 3.
The Ring started to fade after wearing it a week. It is junk.
I've left several messages, I need a refund ASAP
My email is [protected]@yahoo.com
My cell is [protected]

Receipt#3248010- 2.0 ctw black diamond $234.04 paid for on 2021-03-21. Receipt#3247386 diamond rubies' bracelet $147.34 paid for on 2021-03-21. Receipt#3247864 crrn mens quartz $42.21. Receipt#3245359 crrn mens quartz $24.87... For a total of $448.46 that was taken on 2021-03-21 by you! I would like you to proceed with shipping my items to me... I paid for them. I'm sorry I contacted customer support... Not very supportive, I had some questions I wanted to be answered... I feel that taking my stuff was punishment for the way I talk. I'm a 60 year senior citizen, I use foul language, and it's my right to do so if I choose. You don't have to like it or listen to it, but you can't take my stuff without warning, without my permission, I paid for it, it was my stuff and I feel discriminated against for the way I talk. I also feel harassed, you seem to think people need to live up to your standards, you took my stuff because you think I don't! Who are you? I plan on posting this on your community, which I also belong to. If you reshipped my items that I paid for, which you have, you also have my money that has not been refunded, when you confirm you shipped my purchases, I will delete my account and stay off your site. I plan on filing complaints with PayPal, I paid through them. I will let them know how poorly I was treated and how I was punished for the way I talk. Also, how inadequate and slow your shipping process is, because my purchases were taken, while waiting to be shipped! This is not right... You kind of stole my stuff, because you don't like the way I talk to you. I feel belittled and discriminated against, for my right to freedom of speech. Please reship my stuff... Let's squash this. Tomorrow is another day, confirm that you shipped my orders like you should have, and I will delete my account and end this. I can understand you taking wins that were not paid for, they belong to you, but when you took the money for my items, they belong to me, you kind of stole them. I only want my stuff back, please fix this... Thanks, Jeffrey Perry

Bought 3 items, 2 were dollar store worthy junk, the other is a no show

I droppped down the menu to cad and so they charged me in cad prior to giving them my card. All items were charged in usd funds.

Filled out return orders in triplicate and was told that my forms were invalid because it was past 15 days for a refund. I have a mailed envelope from them stating that I got my 1st piece of junk on 11sept... Still have one more day on the 1st item and the 2nd was sent after... So still within their policy of refunds.

Just rigging the online forms so that they can say that the claim wasn't made on time. Took pix as a form of proof that I applied right on time.

Scamming desperate people in this crsis so that they can make ends meet is so filthy.

"we're all in this together" — fave mantra of the rich and more rich... What about the disabled and poor?

"Stunning Womens Solid 14K White Gold .70 CTW SI2 Diamond Size 6.5 Designer Ring"
14K Gold SI2 Dia ring claimed to be worth $16, 000
I won the auction with a bid of $656
I received the ring and there is no way that this ring is worth more than a couple hundred dollars at the most and that is IF it is real at all. The stones are cloudy, the metal has no weight to it and the workmanship is chaudy. I am returning the item and am praying I get my money back.
This is costume jewelry at best
BEWARE

FRAUD...I WANT MY MONEY ...NOW!~ IM BRINGING YOU DOWN~ SCAM!

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Hello to whom it may concern,
This is Pauline a new customer with a very sad and bitter complain, this is my first time shopping at police auction and am not impressed, i bought 2 items, a ring and a bracelet, yesterday i recieved in my mail box 2 packages from policeauction and one of the looked normal and untampered with, easily opened though and when i opened it i got shocked, nothing was inside the box and that as amtter of fact is the more expensive purchase ou of the 2 purses i paid for, it is surppose to be a Beautiful Womens 14K White Gold Over Solid Sterling Silver 1/4 CTW 26 Diamonds 8 Inch Designer Bracelet (id: 2411774) but that box is empty while i did recieve my secon item which is a ring. SO pleasei am reaching out to y'all ASAP to look into this matter and resolve it because i need the bracelate i paid for or my money back.
thanks