PoliceAuctions.com review: I won a auction and paid for it but did not receive it. 1

My auction # 4688328
My bid 603.00
Won on 2025-01-19
RMA # 274920
I did not receive this item I looked into it, and the auction site said not received, and refund issued. I tried contacting customer services they said at first they had no record of this transaction this was on ticket #280973, and ticket # 280972, they said to reach out to customer services with telephone number provided, so I called that number left several messages and never got a response, so I went back to the ticket and asked more questions and they said the item was damaged and could not be sent, I asked how a coin can get damaged they would not answer me, I asked for photos and the said, no other info available I told them I wanted the coin I purchased and they would give me no info other then a refund will be issued in a few days, what I would like is the coin I purchased. Ther has been several other issues, but I will file 1 at a time to resolve them