7-Eleven
Reviews and Complaints

While this review is not our personal experience, the call from a long time family friend who's been a florida resident all of his life has made us aware after we ourselves have been here for more than 41 years ourselves, that we will never patronize the 7-eleven near the brevard zoo, ever again. Our friend was so upset but more so he was shocked at the abuse he received from an "employee" there today. Apparently even the manager is afraid of the employee who had just come into "work" with a giant attitude & an over load of aggression she was wanting to "throw" at someone & our friend was the receiver. When places of business are this unsafe for their customers there's no need to choose that place, for anything. Hopefully this store has audio & video & maybe they'll view the abuse their "employee" showed towards this man. Even to the point of her chasing him outside in the parking lot to "finish" cussing him out. He said he knew what she "really" wanted & it was without a doubt, she wanted it to be racial because it was obvious she didn't want to be there to work, at least not today & took "whatever" out on him. No way will we ever go there now. We live very close to this 7-eleven & have frequented it for fuel & sometimes snacks, but, never again. Things have "changed" even here.

Went to 711 on bougainville drive at 2 and the Filipino lady did not want to help cause she said no change for 100. I asked about the vending machine to get change when needed. She said she cannot and showed me all 1$ bills. What she did was vemd money for her drawer and tell a customer no. I left the [censored] and told her ill go elsewhere.. what that lady was, is LAZY

I bought an adapter from 7/11 and went to return it within half hour, I was told that the manager is not on place so need to come the next day as the staff are not authorized to do it. I came the next day and the manager left early and they asked me to come after chinese new year holiday again as she is on leave.

I again arrived after the holiday and I get the same response, this is the service when someone is returning the product and I showed it to the staff that I haven't even opened the package and it was a very ridiculous experience as while buying the staff is good but while returning they are just ignoring the customers.

I went and made an offer for 20 wedges for $7. Waited for it to be made, when I received it my wedges were tiny and did not even fill half of a take out box. Went back inside and showed the person working, and expressed my disappointment on how small the amount of food I received. They showed me the rest of the bag and said that that is what they had. No understanding or any way to resolve my problem.

Cash-in took minutes to hours before it gets credited to my account. Manager said, the cashier experienced timeout reason that it was not processed. So they will reprocess it and it will take 2-3days for the crediting. It’s unfair for a customer to wait that long despite the fact that it was supposed to be instant cash-in. All I need is to cancel the transaction for me to get a refund and I’ll have another 7/11 store do it successfully for me. Let me note that the cashier who did the transaction also has given a short change. So why do I not deserve immediate resolution from incompetence/negligence made by your employee. Very simple logic.

I had a bad experience when I was at Kapalama 7-Eleven. I bought some food and beverages, and this young guy cashier was so unprofessional and offended me by asking how I paid for my item in cash or EBT. That was so unprofessional that you could hurt anyone's feelings.

This happened Wednesday from around 4 pm to 5 pm. When your Cashier asked me how I paid for my item, he asked me for EBT or cash, which is uncomfortable to ask that way!

I went to a 7-11 located at 274 Bay Shore Rd, North Babylon, NY 11703 at approximately midnight on Friday, Nove. 3, 2023. I purchased a pack of cigarettes, a banana, a pint of sour cream & Nestles Strawberry milk. The clerk did not give me a receipt. I charged my purchase on a credit card. When I got home, 4.5 miles away, I opened the sour cream to find a large circle of green mold in top. The strawberry milk was curdled. I returned to the store the next afternoon and respectfully explained the situation to the same clerk who had waited on me originally. He told me he couldn't refund my money. He said because the container from the milk was empty, I must have consumed it. The milk caused me to vomit so I discarded it. He told me to take another sour cream but I was going out for the evening and would have no way to refrigerate it.

I want my money back!

at 7.[protected] i went to 7-11 @ 901 n. rancho lv. nv. 89106 to buy a pizza. the counter girl took my order - i -paid and asked her to cut it in squares - she said . the 20 something duty manager -came over and told her no. i showed the man. on duty how and told him squares were even easier - he told me before i was finished ( in front of the 2 counter girls to " shut up " .) one of the counter girls told him - she - would do it - she - knew how , he told her no he would cut - i told him i did not want him cutting or touching my food - he did anyway - and his way . he called his store manager at home, and she said if he wants it in squares tell him to go to Dominick's or pizza hut! then he said were done little man !? that store has always been ghetto - but - now it's getting worse. the duty man. is about 5.11 slender - tattoos on both arms - and mid 20s to late 20s and black. there were two counter girls who heard everything!

Manager is extremely rude and needs customer service training I will never spend another dime at this location NEVER!

I would hope that your franchise contacts this store and explains to the manager how to treat people that spend their money at this store. Also the store is often a mess and dirty I am so upset, and it makes me not want to visit another store I have wawa and sheets in my area and I have never been spoken to so rudely.

For example, the smoothie machine is always being “cleaned” during any deal like the smoothie while refuling. And another example is when there is a free chocolate for 7 taps on the app or iced tea it would be unavailable. Also, the chocolate powder for the coffee machine is always unavailable.

I have seen the owner personally turn the smoothie machine of while I was filling up gas