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We’ve been loyal 7-Eleven customers for over 20 years, but my experience at this location (7285 Crestway Dr, San Antonio, TX 78239) was beyond disappointing. Unfortunately, this wasn’t the first time my family or I encountered rude & unprofessional behavior from the staff here, but this incident was unacceptable!
On Wednesday, January 2, 2025, I visited the store around 5 PM to pay for a car wash. When I inquired about the car wash, one clerk (Ricky) rudely stated it wasn’t working without any greeting or explanation, while another clerk (BZ - I guess) contradicted him and said it was functional. Both clerks didn’t know what’s happening in their location, displayed nasty and unfriendly facial expressions throughout the interaction, making it clear they were not welcoming or approachable to customers. Trusting BZ’s word, I paid and proceeded to use the car wash.
Unfortunately, the car wash malfunctioned. The soap application did not work, and the system merely rinsed and dried my car without actually cleaning it. I returned to the store to inform the clerks, and Ricky admitted he had warned it wasn’t working. However, BZ dismissed my concerns, claiming my car parked outside looked clean because it was wet. Their rude attitudes and lack of basic customer service skills were extremely frustrating!
After much back-and-forth and even waiting for BZ to test the car wash himself, he eventually admitted the soap function wasn’t working properly. However, instead of issuing a full refund as they promised at the beginning, they refunded only $5, insisting that since I had already used the car wash, I wasn’t getting more than that. Their unpleasant demeanor and refusal to resolve the issue professionally were infuriating.
When I requested to speak with a manager, they laughed at me, ignored my concerns, and told me to come back the next day and that there’s no manager there. Their behavior was not only unprofessional but also disrespectful. Another customer in line even sympathized with me, acknowledging how poor their service was.
In the end, my car remained dirty, I wasted my time and money, and I left feeling insulted. This location’s staff clearly lack the basic training and customer service skills needed for such roles. 7-Eleven management needs to take immediate action to train employees and ensure consistent service across all locations.
I will not return to this store, and I plan to share this bad experience on Google Reviews, Yelp, and other online platforms to ensure others are aware of the unprofessional treatment customers might face here. Additionally, I will bring this up at our upcoming HOA meeting to inform all neighbors about this poor service to avoid this place.
Until changes are made, I recommend avoiding this location entirely.
