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Dear 7/11 Customer Service,
I am writing to express my frustration with a recent grand opening promotion at the 7/11 store located at 39925 Mission Blvd, Fremont, CA 94539. The promotion included three free coupons for a slice of pizza, a hot dog, and a small bag of chips. However, when I visited the store to redeem the coupons, I was told either that the system was down or that the free quota for the week had already been met.
Each time, I was asked to return the following week, but upon returning, new excuses were given for not honoring the coupons. This has been a repeated issue, and I feel like I am wasting my time and gas trying to redeem these offers.
If the store is not willing to fulfill the promotion as advertised, I kindly ask that such offers not be sent out in the future. It is frustrating and misleading for customers.
I hope you can look into this matter and ensure better customer service in the future.
Desired outcome: Please honor the free promotion as advertised, or refrain from sending misleading offers.
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Request that 7-Eleven either honor the promotion or provide compensation for the inconvenience, such as store credit or replacement coupons. Highlight the repeated issues and how it's wasted your time and gas, making sure to ask for a direct resolution. If they don’t respond adequately, escalate the issue by contacting corporate or posting about your experience on social media for additional visibility. Keep a firm, polite tone to encourage quicker action from their customer service team.