7-Eleven
Reviews and Complaints

In Albuquerque at store #710 the cashier Donna, I think she is the manager has been very rude and disrectful. I usually stop at this store 2 to 3 times a week for snacks and/or drinks. And rhis store is just around the corner from my place and now i have been trying to avoid stopping there. She is very rude, disrespectful and inconsiderate of people feelings. I stopped by today to get some snacks & drinks and i understand my license is expired and she was doing her job and didnt sell to me but she didnt have to let the whole store know my business. I haven't been to this store in months and she kept on saying loudly that she already told me this just 2 weeks back. I told her she was mistaken but she just kept on and didnt check me out until she felt she was done embarrassing me. I feel she needs to get more training on personal customer service relations. Thank you for your attention.

I go this 7 eleven very morning for my coffee at 3909 victory blvd in Portsmouth Vi its a worker in there that is very disrespectful. Her name if I'm not mistaken is Becky. She was saying some very racist things to my finance' which he said nothing to her. He got upset and asked who was in charged, at the time that store distract manager was in the store and my finance' asked her was she in charged she lied and said no it got to the point that they was playing games and didn't want to tell us which one of them was the manager or over the manager (in charge) I will say my finance' was yelling and very upset because the things she was saying and was laughing in his face. She called him and I Quote dog [protected]@#* and saying some very racial thing. The cops where called and the distract manager stood there and lied told the police that he never asked who was in charged and that customers told her that they was scared where as very customer that came out told us that this been going on with her that she is very disrespectful. Nothing was solved. She laughed through the window stuck her middle finger up and still nothing was done about this but they telling us we get free coffee. Thats not what we want. That 7 eleven have different race coming in where as they should not have someone that say racial things to customers worked.

I'm an employee at 1401 Elizabeth Street Fort Collins Colorado at the 7-Eleven location and another employee just did sexual misconduct towards me and I would like to report a case of sexual harassment after I felt sexually harassed I left work immediately and reported this. Please contact at any time I'm not sure if I'm filing the complaint correct.

[protected]@gmail.com
[protected]

I came in on june 13th 2017 to store on gilliam &linwood blvd in kcmo. When I first walked in employees propped on counter waiting for customers... I processed to fountain drink area &it was flithy... Drinks stains all over counter, dirty dirt spots from door straight to back by fountain drinks as well as the whole floor... When I said something to the 2 employees the woman was rude &said ok and? So I replied ok this place has never been this nasty &why should it be this look like this & have open food... Not to say 4 medium slushies costs $6.00... Simply sad... Hope corporate looks into this complaint.. Fore I will never spend another dollar in this establishment again... Sorry but I can't do the dirt &open food...

Good Day, I am Senior Fire Officer 1 Ashley A. Lee of the Bureau of Fire Protection Region 7, a Registered Nurse and a Registered Criminlogist as well .. At about 6:50 am, June 14, 2017, I went to 7-Eleven Punta Princesa branch Cebu City to buy 1 liter of Gatorade for my son whose suffering from Loose Bowel Movement and dehydrated and to replenish electrolytes I went to the said store but the Cashier (I was not able to get her name, but you can trace it) refuse to sell the said item because she said, that there is no change for that 1000 bill.. I am writing this complaint so that it can be corrected.. It is the stores responsibility to secure bills for change or maybe the cashier is lazy enough to find some bills for change. I hope you will take action on this incident. Thank you..

Hi,

I am Rizan visited your store at Surfers paradise Australia.
ABN no [protected].

I got fuel for 69.59 $ normally in any fuel stations i pay with 2 credit cards as per my advice from the accountant.
one account is personal and the other from business because we use the same vehicle for business and personal use.

this is the only 7 eleven refused to take 2 cards and requested one single card payment or one card and the balance with money?
what's this new thing this Asian franchise is trying to implement to 7 eleven

feel free to contact me on [protected]

I went into 711, I was looking at the Ben and Jerrys freezer with the door opened and the cashier was being rude about how I was letting the cold air out and that the door was opened for too long. While my husband was going to get his ice cream & then we tell her okay we can go to another store. We leave, I go back in because she was talking smack and I ask her is there a problem and she said I don't know is there a problem? And I said no but you don't have to be rude and she said she wasn't being rude then I said yes you were. Then she yells at me and she kicks me out the store and threatens to call the police. That is terrible 711 needs to get better cashiers with better customer service.

It happened on 06-09-2017 around 3:30pm to 4:18pm. I told them to check the cctv camera so that they can figure out the money that I used to pay. However; there manager is not around so they told me to come back tomorrow. it is very unsatisfactory experience I will travel far to come back in the store tomorrow and it will cost me money to come there, just because of the negligence of the cashier.

I was buying Powerball tickets at the 3601 E14th St store in Plano Tx. I had $180.00. I asked for 90 Powerball tickets. The man behind the counter seemed to be having a problem with the language. Finally he printed out my tickets, and I counted out to him 180.00 dollars. I grabbed my tickets an left. Later I noticed that that clerk had not giving me 90 Powerball tickets but instead he had giving me $90.00 worth of tickets (or 45 tickets). I went back to the store
and of course there was a different sales clerk who was also having a problem with the language. He said he couldn't do anything. That I was going to have to register a complaint with 7 Eleven. This happened on June 7th at approximately 12:30 PMCDT. I went back to the store at approximately 3:00 PM CDT.

The employee's name is Johnny. After he came to my car in the parking lot and accused me of stealing a pair of sunglasses every time I am in there (which would be nearly every night), I called the corporate number and filed a complaint. I came back in to see if he was wearing a name tag. He was wearing 2, both said Johnny. I told Johnny in the parking lot at 12:33 am that he could check my bag and the cameras but he just kept saying he knew I was stealing and telling me that my boyfriend and I have to come in one at a time. This would not be an issue if he hadn't accused me of stealing with any proof other than he was missing sunglasses every day. To know this he would have to count them every time a person leaves the store. I would like to have the cameras checked to prove that I have not stolen anything. I am a regular customer there and Johnny has always been nice to me and I have been nice to him until tonight, he was very rude. When I came into the store I looked at 2 hats and then went to the windows to see my reflection before putting them back and then buying a lottery ticket and leaving. I was scratching my ticket when he came up to the window and wrongly accused me of stealing product. He said he does not know how to check the cameras which I understand but there must be someone he can. Please check the footage from 05/07/2017 at around midnight and take action. Until then I will not be spending my money at your store and either will my boyfriend. We come in all the time to buy hot dogs and snacks late at night after we have gotten off of work. I am very upset to be accused of something like this after he did not even ask someone to check the cameras. I will also be seen on film coming in and asking to see his name tag and showing him the number with my case file number on it. The number they gave me is [protected]. He told me that unless he is fired I have to do as he says. I don't want him to be fired but I would like a formal apology from him and/or the company. I only want to prove that I have not EVER stolen merchandise, let alone dozens of pairs of sunglasses. I think it is ridiculous and embarrassing for me to have to wait outside while my boyfriend buys from your company before I can go in and buy anything for NO REASON. I would comply with this had he not accused me of stealing with no proof. Again I will not be going into your store anymore and I will be telling everybody I know about what happened until I have seen some sort of action taken. Thank you. My name is [name removed] and you can reach me at [protected] anytime after 3pm on any day.

I visited a 7eleven located on Temple university's campus on Saturday June 3rd 2017 @8'clock p.m. Occasionally when I am passing through this area I will stop to purchase a vegan pita sandwich which are carried by only a select few 7eleven locations in the area. Upon my entering the store alone I walked over to the area where these particular brand of sandwiches are located in the refrigerated case. First I did not see the exact sandwich I'd purchased at this location within the same week furthermore the sandwiches that were there appeared to have been stale. So since I had not eaten since the morning, I decided to purchase a falafel sandwich because it appeared to be the freshest of the rest. Before I walked away from the refrigerated case I asked the clerk if he knows when these sandwiches will be delivered again. He stated that the delivery will be made around midnight. Then I purchased the sandwich and I left. And just as the other sandwiches appeared to be stale, the one which I purchased was not any different. On Sunday June 4th, @2p.m I happened to have needed ice and in the same area of the city. So my wife and I decided to stop to purchase ice and since the clerk assured me the previous day that these sandwiches would be available, I thought it a good idea to try again. Upon my wife and I entering the store together she went one way and I went the other way. That is when I noticed that there was no change in the selection of sandwiches from the previous evening. So I inquired about the delivery again to the same clerk which gave me an explanation the day prior. He stated "the delivery had been made but the sandwiches go fast, they are popular amongst the students." At this point I felt uncomfortable with this response because it was obvious that the same sandwiches were still there from the previous evening. So since I felt as though my intelligence was being challenged I decided to exit the premises and wait for my wife in the car. Then apparently the second clerk unaware my wife and I entered the store together began peering out of the window as I walked away next turned to the other clerk and exclaimed "What the hell is his problem." My wife was still in the checkout line and witnessed this first hand. So before I had made it to the car I witnessed dialogue between my wife and the clerk. I heard the second clerk stating that she wasn't talking about me and the first clerk confirmed that the second was not. However my wife was in line and witnessed the progression of events unknowingly. We felt embarrassed and helpless at the same time, we are customers only looking for a item to purchase. This was experience was very negative due to no fault of our own. If the clerk had been more transparent and not taking the approach of appeasing customers with whatever sounds good to move them along. This resentment and feeling of despair could have been avoided.

I have been working at one of the Virginia locations for a month now. I was sick last with the stomach flu and had a valid doctors note to be excused for the one day I missed. Today my fiance was sent to the hospital for vomitting blood and severe pain in her side so I alerted my manager way before my shift letting him know I would keep him posted and received the most degrading unprofessional text from him. I have the text messages to prove this, he was extremely disrespectful and even brought up my financial situation. He told me my choices determine his actions I was unreliable. I'm extremely bothered by his behavior

The location for the 7-Eleven in question is 1404 W Pratt Blvd, Chicago IL 60626. Today was going to cash in my lottery winnings. I was the only person in line but the cashiers were busy with chores and asked me to wait. Finally, one cashier very rudely took my tickets and scanned them. He then got distracted with another customer and made me wait longer. When he got back to scanning my lottery tickets, he forgot what he already scanned and scanned it again. He was about to give me twice what I actually won when he caught himself and asked me what I won, as if to blame me for swindling him rather than to take responsibility for his mistake. I told him that I don't know exactly what I won and that it was his responsibility to scan the ticket to verify. He became very irate with me and demanded that I scan the ticket myself and returned them to me, so I scanned it for him but that didn't work, because he had already cashed out on them. At this point I was very upset and I said that the service was terrible, and he very oddly argued that everyone in line (because the line was now long) had actually waiting before me. He also yelled the F word out. Finally he gave me an amount of money but did not give me my lottery receipts showing my winning. I demand a reply to this message and action be taken or I'm reporting this incident to the city. What happened here doesn't even seem to be legal.

To management

I'm writing with regards to the position I have taken in the 7/11 Tingalpa store.
I have found it very difficult to cope with the environment I was working in.
It has caused me to feel uncomfortable and also I feel as though I have been picked on
At most times by my manager jillian. Since the opening of the store, the management James tawoi and Bhavesh prajapati have been looking after the store as manager and they always appreciate my work and also was given extra shifts at the Cleveland 7/11 store. The store manager Elizabeth appreciated my work, since 24th of May jillian had commenced back at work from her time off. As Towards the end of my shift she raised her voice at me in front of customers as I was about to end my shift. She cut off my two shifts but my other managers were able to give me three. Jillian is the only management that has some problem with me which I do not know. I follow work procedures as per normal and do my best at work. Ever since she has commenced, I feel as though I have been picked on because of my race. She terminated all my shifts and left me with one. I also felt threatened by her message when she messaged me to bring someone for support for the meeting on Monday that I won't be attending. Due to all this I do not wish to continue my employment further at 7/11 but will find some other working environment that will make me feel comfortable and a part of the organisation. Before you make any judgement I just want to ensure you to check security cameras and have a word with other managers that was looking after the store before jillian commenced about my work.
Thank you
Kind regards
Ronnie wadhwa

I just moved to this state I had the best customer service I have revived in a long time I had stopped at the 7 11 location at 361 Amherst st on June 2 Friday between 400 am 430 pm I noticed it was extremely busy and there was only one employee working there must have been at least 8 to 10 people in line people still coming in I was very very impressed with the girl working I have never seen such quick an curious customer service an I received and witnessed this girl her name was Tracy I noticed her name tag because I wanted her boss to know what a great employee she is very sweet girl because of her I am now a new employee of this store this girl was limping an getting food as busy as she was I'm impressed I wish you had more employees like her was also impressed how many customers were happy to see her please let her know she's appreciated

Yesterday around 6:30 7pm ish i was approaching the doors a 7 eleven located on 14th street traverse city michigan 49686 and saw a half of a ciggerrette on the ground and a dime so i reached down to pick them up and a employee named mark comes outside agressively and yells are you going to give me my [censor] back you piece of [censor] so i back steped as he continued to advance with his fist clintched i then said sorry i didnt know it was anyones it was on the ground so i reach to hand him the half ciggerette he then snatched it from my hand i back steped some more and he yells calling me a [censor]ing piece of [censor] thief and screams if he ever sees me there again hes calling the cops.. I then left walking quickly as observers laughed at me... I have been going to that store on and off for at least 16 years i have never stole nothing and truth is i was coming in to purchase some snaxks and drinks but had the unfortunate misstake of picking up a half cigg and dime on the ground ... 1 its not illegal to grab a cigg butt off the ground i called the police and asked. 2 he was the only one working and should not have come outa the store leaving no one but customers in the store.. 3 he was agressive, intimidating, and volgure. 4 he not only embarrissed and shamed me but instilled the fear of assault into me resaulting in a 2 hour panic attack violating my right to feel and be safe... 5 he descriminated against me cause i apeared to be poor and if it was his half of cigg he has a pocket he coulda put it in i was in no way deserving of that verbal and threatening attack that violated my rights... 6 at least 5 people including a very small child witnessed this violation.. If he is not fired i will be releasing this incident wtcm a local radio station ive allready contacted them and i will never shop there again its not a sapfe place to shop with this man there 8.. He had been fired from another 7 eleven with different owners due to him screaming threatening and intimidating the owners... I hope you make your stores safer than this to shop at this is not ok and will not be ignored

I was very disgusted very disgusting when I gps my phone to the closest gas stations and was 9502 mount holy huntersville ed. I went to use the restroom and I had to take my 3yr old son with me in there as I open the door on for the men's bathroom the smell was very very very unsanitaryfor any human being to use it. No soap to clean hand, despencer broke, molded water in the toilet bowl scrubber with the scrubber sitting in I old urine and tissue clogged in sink. There no way the employee clean there hand on top of that fixing food for customers. I wanted to buy a pizza but I was so turn off from the up keep of the bathroom it was ridiculous something need to be done asap there no way employee or management don't ever go inside bathroom this is beyond filt I can't get over the scenery and the smell. I was better off using the bathroom outside somewhere. This is what I walked into... Jeremy forney [protected] or [protected]@yahoo.com

I want to report a rude an unprofessional employee at 711 located at 10656 Rosecrans Ave, Norwalk CA. 90650, on May Thursday 25, 2017 l went to this 711 to buy some bags of sunflowers seeds, and when came to the cashier to pay l asked him also for 2 Lottery tickets, he grab the bags of sunflower to scanned each of them, and then He threw them on the counter, then he grab the tickets and also threw them on the counter when l had extended my hands to get it, then l paid him with a $20.00 and when he gave me the change he did it one more time and threw it on the counter, l didn't said nothing but then l wait to see if he does the same with others customers and didn't do it, l think l didn't said or do nothing him, it was just that he was acting very rude this happened at 12:35pm on the date l had mention and the employee’s name is Raj, it sad that you have somebody with this kind of attitude working in this place, they have no respect, and they don't have knowledge of a customer services at all, l would like that you investigate this matter and check the cameras of this facilities and you will see that l didn’t' do anything that will lead him to acted like that, l didn't even said nothing to him after he did what he did, you can contact me: [protected]@msn.com

On may 26 at around 3:30 am I entered 7-Eleven with a friend to buy beer .. inknown7-eleven stops serving. Beer at 2:00am but we were not sure when they begin to sell start selling again.. upon entering I did not see the person at the register so I proceeded towards the beer aisle.. I tried to open a refrigerator door and it was locked.

As soon as I tried to open the refrigerator door I was going to approach the counter to ask what time they begin selling beer again then I was immediately yelled at by an elderly employee.. this man was extremely enraged. I told him to stop yelling and he got even more aggressive.. I told him if he yelled one more time I would report him and make a complaint.. he then cussed me out and called the police...

The person made me feel un welcomed at this location and I will not be returning to this location ... I shop at this location everyday on the way to work... but I will no longer shop here

Comments:

I was very disappointed when I went to a 7-11 store at 680 young street store #
37005 on May 24 2017 @ 9:40 pm to purchase my lotto tickets as well to purchase
some instant tickets. I had a pick 3 and a lotto 649 both of which I knew were
not winning tickets but I wanted to replay both. I asked the cashier for a pen
in order to sign my tickets so he could validate and replay my tickets. I was
told no I don't have a pen, I said well I need to sign my tickets first, he
said no I have no pen. I noticed behind him a clipboard and a pen. I said so I
want to buy tickets and replay these and you are telling me I can't because you
have no pen. I was so very upset and never plan on going to that store again.
It's funny because 7-11 sells pens as well. Retailers with this kind of
attitude is a bad reflection on the olg. So I walked across the street to the
rabba on isabella and spent my money there.