Charmed Aroma
Reviews and Complaints

Website says shipping takes 3-5 days. It's been 9 and I contacted Canada Post and was told that they never got contacted after the shipping label was created they can't deliver what they don't have. So I contact Charmed Aroma and they say they sent it 8 days ago but they use a third party courier to get it to Canada Post and they don't know why it hasn't been brought to them yet. I asked them if this was a scam and I didn't get a direct answer. First time ordering and bought three candles (not the cheapest order) and now it's lost and they have no clue.

Should you not resend if your third party lost/stole my package? 🤔 I didn't lose it and I am out money and with no product to show for the amount I paid...

Kind of leaning towards scam... Use caution if buying.

They were advertising Christmas edition candles for sale; I ordered 6 for $137 on Nov.24, expecting delivery by Dec 7th. The site gave no indication of delays. It's now Dec 12th, and my order hasn't shipped. Responses are slow, and they keep promising delivery 'tomorrow' without evidence of shipment. They also refuse to issue refunds. These were meant as teacher's gifts by the 18th. Delays are one thing, but not shipping for weeks is unacceptable. Customers should receive their items by Christmas or get a refund.

I generally love charmed aroma candles and jewelry. I placed an order of four candles which I've put all away for Christmas. Two or three days later I placed another order for myself of two different candles which showed different necklace options. I got them, burned them and dug out my necklaces. They smelled great. I got the same necklace twice, neither of them showed the same necklace options which is why I ordered these two particular candles. I emailed them inquiring about the candles and told them I received the same necklace twice and was hoping for a different necklace which was fine and I was just wondering as they both showed different necklaces. They apologized and sent me out a replacement necklace that was suppose to be different. I received the replacement necklace and it's the exact same as the other two. So now I have three necklaces that are all the exact same. I am disappointed in that. I was really looking forward to having different necklaces.

I placed an order on Nov 27, 2020, their Black Friday sale. This company came highly recommended from a friend and I liked the idea of the ring found in the candle. The items I ordered totaled $82, that isn't small change! I have sent emails, and they replied with the fact that my order is still being processed. How can an order placed 3 weeks ago still being processed? The items I ordered are for Christmas, and now I no longer will be able to give what I ordered as Christmas gifts. The main issue I really have is that there details about this prior to me ordering. Had I known a delay like this would occur I would have gone to the store and purchased directly. This is the first and last time I will ever give Charmed Aroma a dime of my money! I asked for my order to be cancelled and for a refund and they said that once I receive my order I can return it for a refund! I want it CANCELED!

I ordered on Nov 21 2020. I made a mistake on my order and emailed on Nov 23 2020 to ask if there was anyway to fix it. They said no it was already in the fulfillment department. That was fine, it was my mistake after all. So I ordered a replacement on Nov 24 2020. It is now Dec 15 2020, I just received both orders, I am truly surprised because others have not reviewed theirs. To add insult to injury, the order from Nov 21 was shipped Dec 3rd...there obviously could have been enough time to fix my mistake for me. And as an added example of their incompetence the second order placed Nov 24 was shipped Dec 2, 2020, that's the day before my first order shipped. I could not get anyone to actually speak to me, this is the first and only time I will ever deal with this company again. Their customer service is terrible. And they seem to spend more time on advertising and sales and sending you 3-4 emails a day rather than actually fulfilling orders and helping their customers when there is a way to do so.

I ordered three bath bombs on no November 15th. Somehow on charmed aroma system they messed up my address so I never got my items. I have reached out to customer service expressing my feelings my thoughts and asking for a refund or for the item to be shipped. I was told I have to pay re-shipping because it was my fault that the address that I put in correctly was mistaken on their end and I never received my product. So therefore I would have to re-pay shipping again to get my item. This is super frustrating I have tried contacting customer service twice after and have heard nothing back. This is beginning to feel like a scam I am out $50 and a Christmas present for an elderly person. I want this resolved as much as anybody else does And I am not afraid to take this matter and to hire your hands. I have never seen a company that does not have a customer service number to call and figure out and work with you what to do. This experience is awful I've ordered before and never had someone quite like this happen.

I made a multi candle purchase online. Never again. I ordered 2 of the pumpkin specialty jars. One arrived flawless the second left some things to be desired. Now it wasn't the end of the world, however when I spend my hard earned money on a full price premium item I do expect it to be right. I was willing to overlook it this once but decided that their clear quality issues should be addressed. I have spoken with a dozen others who have experienced the same (and worse) quality issues. I resolved to write a fair and honest review so people knew what they were gambling when they ordered this particular product. When I wrote an honest and fair review (gave it 3 stars) they did not post it. It appears they see only fit to post 5 star reviews. This does not give people a fair and balanced view of the product or company. They have ignored emails others have sent. I did not send one as I will no longer be purchasing from this company.

Placed an order October 22 and my credit card was charged immediately. I was told after ordering one of my items was sold out and I chose another and that was that. Come Monday i get an email saying two additional items are sold out and to choose alternatives so they can modify my order. I did so within an hour of getting the email. I heard nothing after that so the next day I emailed back and asked for a status update with my order, I didn't hear back. Today I went onto the online chat and they advised me two additional items in my order were sold out and to pick alternative items to replace them. At this point my order did not have a single item I originally order and I was out of options because there were no alternatives for me to pick - I had to pick alternatives three times! By the way - when checking the website, the items I ordered were still showing as available. I was told I would get a refund for the items that were sold out and that I would get an email regarding this - I got no emails. I am so frustrated!

My daughter received a gift card as a Christmas gift from her aunt and decided she wanted to spend it on a candle from charmed aroma.I have ordered a couple candles (which gave me a splitting headache when I burned them) and bath bombs in the past and she loved the candles,bath bombs and jewelry I got from them and was super excited to get one for herself.She ordered a candle and it took about 3 weeks to arrive.She burned the candle right away when it arrived, and was extreamly disappointed with the ring.It was valued at $20 but it looks like something you would get out of a toy vending machine.The quality of the ring is so cheap I was shocked and truly heart broken for her.The disappointment she experienced has made me very angry.I don't know what has happened to this company in the past couple years but I will never ever order from them again and neither will my daughter or any of my family or friends.***.The excitement and fun is completely gone!Disappointing to the max!

I ordered a candle for a friend. She turned out not to be a friend. I put her address on as the delivery address which was a mistake of my own, I know. Anyway, they said when the item was shipped they would send me an email which I had not yet received. Great! I could change the delivery address to my own which was the billing address. So I contacted customer service (via email since there was no telephone number) the same day and requested the delivery address be changed to the billing address, Mary Ann was her name and she said she was processing the change "now". I go online to my account and the billing address had been changed! I didn't change it. How did that happen? Does she have access to my credit card now? I try to contact them again and I keep getting a computerized email saying they couldn't be reached via email due to covid. It was extremely frustrating! In the end the shipping address was never changed. I had a simple request that should have been been able to be accomplished easily. Not impressed with this company to say the least!

I ordered multiple candles and bath bombs at the beginning of December wanting to get them as Christmas gifts. It was around Mid-January that I reached out to them because the tracking was making no sense to me and I had realized that I had put in the wrong zip code so the package was on its way back to the company. They told me to reach out to them once the tracking said that it had reached the company to request a refund. I check back almost two months later for the tracking to still say the same thing. So I reach out to Charmed Aroma again wanting to know what is going on. They now inform me that ***, the delivery company they use, almost always loses their packages or the products come back damaged. So in turn, they will be deducting 25% of the entire cost of my order plus the shipping(the shipping I had no problem with since it was my mistake) from what I paid for. I have never known a company to place the fault of the delivery companies actions on their customers. Needless to say, I will never be buying anything from this company again and I just want everyone else to know what they are getting themselves into when purchasing from this company.

I put in an order on Black Friday and was assured it would arrive before Christmas. It didn't so I wanted to cancel my order as it hadn't even shipped yet. They told me it would cost me $8.95 to process my order and I would have to pay for return shipping. I fought for them to give me a prepaid shipping label and waive the fee as they couldn't cancel since it was too far deep into the " processing" stage to cancel. I waited two more weeks for my y to arrive on December 27th. I shipped back the same day and expected my refund when they received it. I tracked the package and it said it was delivered on January 4th. I hadn't received my refund and at this point it was January 15th. I contacted customer support and they said that they are processing my request immediately and I should receive it in 5-7 business days. It is now February 5th and I still have not received it. *** I cannot believe they can get away with this. *** they charge huge fees and cover their tactics with fine print impossible to find. To this day I am fighting for my money back and am struggling in these times with a lot of people being laid off.

I'm generally a person who buys what she wants when she sees it. Saw the new *** candle, wanted it, put it in my cart. Oh, but it's priced at 54.99 and they only apply free shipping at $55.

Now shipping is only $8 right? Or maybe I can buy more to make it free. But it's the principle of it. Companies do this to make you pay more. And in Canada, pennies don't even exist anymore.

Giving them the benefit of the doubt, I messaged their live chat to see if they'd waive it. I was told in fairness to other customers, they couldn't. That doesn't sit right with me. Nor should it with anyone.

You know what would be fair to other customers? Pricing your candles properly, and not using marketing ploys to make people buy more.

I was told my concern would be passed onto management. But I'm only one person, and if we keep letting companies like this do this and say NOTHING then really, its our own fault.

I will not be buying the candle, even though I wanted it. And my want for it is now just funneled into irritation and I'll be channeling that onto every social media platform I can.

Thanks for opening my eyes Charmed Aroma. Hopefully I can let other people know what kind of company they're dealing with here.

Very good product and service until know ordered candles on Nov 9 2020 contacted them two days later about not being shipped yet was told takes up to 5 days to be shipped so when the following Monday came no shipment yet contacted them again got tolkd it is because of the sale which is why they have not been shipped yet but funny part is my sister ordered on the 10th of Nov and got her shipping details and candles already. I am getting the run around not sure why i am a very good customer but if this is going to happen then enough no more ordering from these guys again and i will be putting this review everywhere i can because this is not good service you take peoples money then give them the run around when they order stuff and know how it works but then run into a problem and get told its because of the sales going on really come on it is now Nov 19 2020 and still my order sits unfulfilled.I got these for a birthday gift guess that's not going to happen since it takes another 5 to 10 days to get them when they do get shipped.Charmed aroma you guys need to state that ordering while a sale is on will delay the product from being shipped conatct them again in a couple days and see what is said then next its refund and file a compliant

I've been ordering from Charmed Aroma a lot over the past year, and once the pandemic hit, I found the quality has decreased significantly. Most of the packages I received were barely wrapped so would arrive broken, which I would email them about and they'd give me the runaround about it. I've ordered quite a bit and have had to email them quite frequently regarding significant damages. Every time I email I bring up suggestions on how to pack it better, but now instead of trying to pack things better they're putting the blame on the customer and flagging accounts of people who receive their damage products, including my own. They claim that every package is inspected before it goes out, but I doubt that since I've received lots of orders with the wrong product(s) in them or the wrong size of something.

Since this summer, more of their new releases have rhodium plated jewelry (most of the jewelry on their site in now rhodium plated as opposed to sterling silver), they fail to properly advertise their plated jewelry on the website (they're known for sterling silver so most people assume it's sterling silver) so new customers don't realize that the products they're buying aren't sterling silver, they've increased their prices significantly (where the plated jewelry is now as much as the sterling silver was and the sterling silver is now higher), they won't let anyone post a review that's less than 5 stars or that has anything negative in it, the quality of the jewelry has gone downhill, and they never own up to their own mistakes. They constantly say that they care about their customers and want them to be happy, but they really only care about making a profit.

I was so excited when I learned about getting a true sterling silver ring and I bought a ton of items. The rings turned out to be junk, resembling what you'd expect from cheap apps with inferior products - they were not real silver, just coated, and when the coating chipped off, the brown metal underneath was exposed. I returned them to the store and they kept sending me the same low-quality replacements, despite my polite requests for a genuine 925 silver ring as advertised. The sales staff was kind and helpful, but the head office let me down - I had two rings that were clearly counterfeit and they refused to replace them, claiming I had made too many replacement requests. With each request, Charmed Aroma chose and sent me a replacement. If they had sent a genuine 925 silver ring from the start, I wouldn't have needed so many replacements. The company even admitted publicly to having a batch of non-925 sterling silver rings, which made me feel they were depleting this bad inventory through replacements. They falsely advertise sterling silver, then trap you in a cycle where you can't get what was promised, choosing replacements 'randomly' that are still fake, and then they decide you've complained too much to warrant further action. It's wrong for a business to operate like this. I have photos and the two obviously fake rings as evidence. Consumers should be aware of the misleading information this company provides.

A well recognized company such as Charmed Aroma shouldn't just invest in a marketing team but as well as proper customer service team. They wouldn't be receiving such backlash from consumers if concerns and emails were ACTUALLY answered - in a timely manner AND not with a generic copy pasted response that doesn't even address or answer the consumers question.

They literally posted a over due statement a few days ago - meanwhile their marketing team have been continuously advertising new promotions and over promising us, knowing that they lack the inventory.

Higher management should really look into whoever is responsible for their inventory count as consumers are able to purchase products that they are sold out of. Meanwhile the customer is under the impression their order is being processed - only to find out weeks later their order in fact has been cancelled and they now need to wait to be issued a refund.

Their refund policy is honestly mind blowing and all part of a marketing scheme. They take your payment right away and refuse to cancel your order regardless if it hasn't even been processed. They tell you they'll provide you with a return shipping label - which ends up costing you more then the product itself.

I understand it's the holidays but it seems like every other business, smaller or larger have been able to keep up with their demand and get their orders out.

That being said they've been informing customer that their orders have been shipped when in fact they've been creating electronic shipping labels and not actually shipping them all out. And if they are shipped out customers are receiving them damaged because of them being so poorly packaged.

When they're not blaming delays on the shipping companies they blame it on a pandemic we've been facing for over a year now.

Their *** and *** page is flooding with negative reviews. And if you look them up on ComplaintsBoard.com- their once perfect score is now ruined. The fact of the matter is we are facing a pandemic we can't control and we are now looking at yet again another lockdown - I highly doubt the government is going to see scented candles as a essential therefore CA source of income and future relies on their online sales.

That being all said, the company really needs to step up, start taking ownership and higher management needs to look at restructuring a proper team. They're losing a lot of lucrative business over a poorly handled situation.

I bought my candle December 22nd. The problem occurred January 21st. The glass began cracking and I am now unable to burn the rest of my candle. *** is the order number. I paid debit.

The girl helping me in the customer service chat disconnected before I was actually helped. I ordered a size 7, size 6 and a size 8 and received two size 8s. I also checked to see if I did accidentally ordered two size 8s but I never did.

I was purchased bogo at the Masonville mall location London ont, I started burning my candle and dug for my ring to which I found no ring at all in my candle, this is the second time this had happened and these are not cheap, I have a receipt and pictures of the candle.

I placed an order on 12/22 for multiple items. I received them in a timely manner, but 2 of the Tis the Season wood wick candles are defective and will not stay lit no matter how many times tried. One in a size 9 and one in a size 7 (gift for my sister). I've contacted Charmed Aroma multiple times to get either a replacement or refund and had no luck. I've sent in videos and pics of the size 9, but they want videos of the 2 candles by each other. The size 7 was a gift. I asked if they could just process the replacement for the size 9 and they won't do it. Beyond frustrated with this company.

I ordered 2 candles to have personalized pictures put on them in December 15th. They said they would arrive within 2 weeks and I didn't get an email or anything until January 4th on any information regarding my order(tracking, update, etc)... they arrived today. They have their writing over the pictures. The covers are all scratched up and there is finger prints all over them. I emailed them about my money back twice and it said they aren't accepting emails. *** I just want my money back.

Iv gotten several damaged candles and broken bombs from them. Also got one or two dented rings in past. They have ZERO customer service and they are proud of it. They will keep beating around the bush for replacements until you actually the keep demanding one.i recently bought a *** candle that doesnt burn properly and couldnt get my ring! I been back and forth with them. I obliged several times to send photos of the candle. Was offered 10% discount code that was invalid. I tried it on a regular price item not *** or on sale. It didnt work. Im done spending my money here. They spin you in circles to get out of sendint a replacement. The *** candle was stunning and I want my ring! I did evrrything they asked of me!

Placed an order with them on Nov 1st, 2020. 1 Candle and 3 Bathbombs all the ring sizes were size 6. Order # XXXXXXX Recieved order Nov. 9th. Started to burn candle finally got to the ring Nov. 14th, the Hemp ring candle they sent was a size 7, I immediately sent them a online email, *** message which they did not reply to, and commented on a post which they did not reply to. A few days later I get an email stating they have arranged for this order of an replacement ring to be sent out. The order is still saying it hasnt even left yet that was over a week ago, all they have to do it drop it in the mail and mail it out to me, not 3 to 4 weeks I should see an replacement. They arent sending a new candle just a ring, my order got here in a week, why is a ring taking 3 to 4 weeks? All I want is this order to be sent out, they should do good on their end and make their customer happy, by delaying this order it's making me even more angrier that they cant simply send a ring out. Either they refund me the entire candle order at the price I paid or send the right ring out immediately not when they feel like it.

I placed my order Nov 29 and received a delivery date of Dec 17. To date my order hasn't even shipped. I have emailed them and received a *** answer saying they are sorry but are delayed due to promos. I sent a follow-up email and nobody has responded. I messaged them on *** and received the same response in an email. I advised that I ordered these items and needed them to be delivered by the 17th. I responded asking them how I can cancel my order and received a response asking for my order number so they could look into it. It is now Dec 14th and have received no information about my order. *** I just want my order delivered based on the delivery date that was given when I placed.my order.