Chaz Dean Studio
Reviews and Complaints

Buyer Beware of this product! Purchasing on line or over the phone will put you into HIDDEN membership that automatically ships out more product and takes the money right out of your account. If it's written, its hidden in very small print that your order creates a membership agreement to have them ship you more product for over $100! If you take the $29.95 offer, its introductory and they gouge you for way too much money then the product is worth! If you buy the introductory offer, you must call them and cancel your membership right away or they'll take more money from you! Then calling to cancel and complain won't do you any good because the operator just doesn't care! Be Careful !

This is by far the worst hair product and company ever! I was mesmerized when i watched the tv commercials about the conditioner. So i decided to buy this product for my friend and myself in hopes that it would bring our dull damaged hair back to life. Needless to say after 30 days of using it nothing changed. Our hair not only felt looked and stayed the same it left a disgusting heavy texture. After i received my first shipment i called to discontinue the product (Which took about half ab hour for the customer services person to finally agree to cancel it) . But guess what next month on my doorsteps was another box of wen products with this time a 37$ charge. I quickly called wen and asked to speak to a supervisor, i told them i had discontiued this product. (There was no apologie for this mistake from the supervisor) . She just said this is a 3 month supply blah blah blah. Getting annoyed by this whole thing i decided just to keep the product (And give it as a gift) and once again i told her i no longer want to receive this product! So, next month i'm reviewing my account and be hold i find a 29$ charge from wen. I call and end up talking with susan one of the supervisors. (She is the worst person you could ever imagine talking to) . Susan said this charge was from the 3month supply wen product they just break the payment into 3 months. Wow, that was truly news to me i told her no one said i have to pay three months worth a product i never wanted in the first place. After an hour of our heated discussion she refused to do anything. Moral of this story if you want an exspensive, useless, horrible product and customer service buy the wen conditioner. This whole company is a scam and a joke! Definitely not satisfied!

I did some research on Wen cleansing conditioner and found out the ingredient list contains no cleansing agents at all. Chaz Dean claims the herbal extracts in this product will gently cleanse hair, but there is no research to substantiate the fact. So, the claim that you only need this one product for all your hair needs is totally false. You DO need to use shampoo if you want to get your hair clean, not just conditioned. According to the infomercial, the introductory package contains four products: the cleansing conditioner, a separate deep conditioner that can be left in overnight, an additional styling cream and a small container of texture balm. Hello? I thought the whole point of using this product was to eliminate the need for additional products? all you are really getting is two heavy conditioners and two thick styling products. The menthol in the cleansing conditioner could be a real irritant for some people. One model from the infomercial claimed, "I even use it on my face!" Well, I tried that, and it stung! Some people could mistake that tingling sensation for cleansing action when all they are really doing is possibly irritating sensitive skin. To find out more about cosmetic ingredients, please refer to Paula Begoun's website, beautypedia.com.

I ordered Wen from an infomercial I saw in September. After I received my introductory shipment, I set up an online account on their website. There is a link where you can change the shipping schedule, so I set up my next shipment to be sent in 16 weeks. The next shipment arrived in FOUR weeks and was much larger than I had anticpated. I hadn't even used half the product from my intro shipment. I was out of town at the time, so was unable to ship the product back to them in time to receive a full refund. I called customer service and received $30.00 off the $97.00 price for the shipment. The introductory price is only $29.95. They don't tell you the price goes WAY up after the introductory offer. (The containers are larger, but not enough to warrant the steep increase), so read the fine print. The customer service rep was very friendly and extended my shipping schedule. He claimed the premature shipment was a mistake, but I suspect this is a routine practice Guthy-Ranker (the distributer for Wen) employs to trick people into paying for more product than they need. They have a 60 day return policy, but by the time I found out about the error, it would have been to late to return the product. Sure, the brochure states that you'll receive an automatic shipment every 30 days, unless you adjust your schedule, but never informs consumers of the price increase. You don't find out until you get the bill for your next shipment. Also, YOU MUST CALL CUSTOMER SERVICE TO ADJUST YOUR SHIPMENT SCHEDULE. The website can't be trusted, even when it tells you your changes have registered successfully. Also, be aware that you will automatically receive all three of the Wen products in your shipment package, so if you don't want everything included, be sure to contact them directly. There is no way to adjust product preferences online.

I recently purchased a starter kit for the Chaz Dean Wen product through Guthy-Renker. The product itself builds up on your hair with continued use and no longer works after a month. Also, Guthy-Renker does not adequately advertise that upon purchase of the starter kit you are actually comitting to 3 additional months of product delivery and an additional amount charged automatically to your debit/credit card. It is not clearly stated on the G-R site nor on the Chaz Dean homepage.
Guthy-Renker and Chaz Dean are obviously working together to defraud the consumer marketplace in this situation.

DO NOT ORDER THE WEN PRODUCT OR DO ANY BUSINESS WITH GUTHY-RENKER.

Wen by Chaz Dean forces you to sign up for their "service" which does auto delivery and auto billing every two months when you order their products. I canceled my Wen By Chaz Dean service several weeks ago, but they are still charging my credit card. They've stopped sending the products, but they haven't stopped charging me for them. BEWARE of signing up for Wen by Chaz Dean auto payments through Guthy-Renker because you may be charged FOREVER. Shame on you Guthy-Renker. If Wen by Chaz Dean was really so great, you wouldn't have to force people into making repeat purchases.

I ordered product wen and after 5 uses I have broken hair, split ends. I have tried for 5 days to canel any future orders they may send me with no advail. Every phone number you call they transfer you. I was once tranfered to pro-active line. The last call I made my phone number was taken because the rep told me they did not know how to cancel shipments. I would love to know what can be done to these companies that rip people off. Please help me so nothing more gets charged without my consent to my credit card.
Ty
[protected]@ptd.net
Darlene Wood

I saw the commercial and decided to try the product. I ordered the product on January 27, 2011 and called immediately to give the proper billing address which was different than shipping. I was told I had to call back in 24 hours which I did. I confirmed the correct shipping address 3 times and was assured the product would be sent to the correct address. I called back on February 16, 2011 and was told the product shipped to the billing address (It never arrived their either) and I was told that it would be re-sent within 3-5 business days and the shipping fee would be waived. Again, I checked both address on February 28th, 2011 and never rec'd the product. I called back on March 2, 2011 and was told that my 90 day follow up order was ready to be shipped. Again, I never rec'd any product but the were going to charge my credit card again. I have now cancelled the order completely and was told that it would take several days to post to my account. Then I read reviews about the product which weren't very good.

I ordered 3 starter kits of Wen, Chaz Dean. I made it very clear I didn't want any other orders. I've have to call several times about the order was mixed up. By the 3rd call, I was told everything was corrected. I recieved another UNWANTED order in the mail. Called again and was told $ 47.44 was taken from my account without authorization. I do not want any farther Wen, Chaz Dean products. I've contacted my bank and will be contacting B.B.B. if this doesn't STOP ASAP. Wen doesn't want responsibility! Chaz Dean doesn't want responsibility, all info leads back to your company. SHAME ON THIS COMPANY FOR MISLEADING PEOPLE. My people have told me your company is known dor this, I will be letting all my friends know to avoid all purchases with this compamy.

If you sign up with them, they automatically put you on a 90-day autoship, broken down in three payments - charged each month.

In order to get through to customer service via the 'computerized system', say that you want to order the product rather than cancel. You'll get through immediately.

Next, get a 'return to sender' number which will go on the package you want to return (if you want to return the last and cancel your upcoming three months of payments still due), and be sure to send it back with a tracking number to prove you sent it back.

Next, get a 'cancellation number' from the customer service representative as well as their name, and document for your own records the date you called. Then...keep an eye on your credit card account.

I had to pry all of the above information out of the customer service representative. They don't offer help - they just say you are cancelled without telling you to send it back for the refund of the last package, nor do they give you a number to write on the package unless you ask for that, nor do they give you a cancellation confirmation number unless you ask for that.

GRC CHAZ DEAN Charge me 29.95 for 3 months for no reazon whithout my permition and they steel dooing wath can I do Help please

A month ago I called them because they charged my account for product that I had previously told them I did not want. They told me that there was a note to that effect in the system but the person who wrote it did not change the system to stop the product from being delivered. They told me the product had been shipped the day before and I should return at my cost and to make sure I sent it by some method that proved delivery and they gave me a Return number and said it would take 4/5 weeks for the money to be returned to my account! The product did not arrive for another week so I would suggest they were lying when they said it already been shippied. I told them categorically (again) that I did not want their product and that if I did I would order it. So 30 days later I find they have charged my account yet again and there is no product delivered at this point. I cannot get hold of anyone there ; "all our agents are busy talking to other customers", probably because their lines are clogged by people making complaints. This practice of companies signing you up for automatic deliveries when you specifically told them you did not want that is absolutely OUTRAGEOUS and SHADY BUSINESS PRACTICE. They should be reported to every possible complaint site on the web and to Better Business Bureaus across the nation. Too many companies follow this practice and I am for one, am tired of it. I have no intention of using my time and money to return something I did not order in the first place - they can collect it themselves or I will toss it in the bin, I don't care which.

I returned a shippment the first of april and was told as soon as they received package they would reimburse my money back in the back, well they haven't yet and now i find another payment taken out of my checking account. This is what the opst office gave me. Package delivered on April, 13 2009 at 10:24am in RANCHO SANTA MARGARITA, CA 92688. I know that you have received your merchandise so please I would like my$62.85 back in my checking account, or a check mailed to me, I hvae a lawyer whi says he would love to get ahold of this. RICKI A ROGERS

sent more product automatically when I specifically told the sales person that I did not wish to have the product automatically sent
charged my bank account $97.80 when the original order was $35
I reached them by phone and they said they were sorry, the sales person must have misunderstood me (yeah, right)
Now I am out the money in my bank account for several weeks while I ship the product back and wait to get the money in my account
Not really impressed with the product and did not find it to be any better or worse than anything you could get at a local store

They scammed me, I'm sorry to say! They claim the kit is $29.95. Then they charge your card $97.00. They should just be honest and say that it's $97.00 and not try to scam and say it's $29.95. Talk about using spin! So, they just lose all of the customers they could have kept. That is the price for sketchy business practices. Tell your friends not to buy from them!

Was charged and received auto order from Chaz Dean WEN hair products. Do no want. Cannot get through to them via phone to cancel.

I stupidly ordered the Chaz Dean hair care system off an informercial sponsered by Guthy Renker. I guess I should have been suspicious when I called the number to order. They tried to sell my vitamins in addition to priority shipping. I went for the shipping and they stated that it would arrive within 5 business days. On 5/14 still no order, I called the customer service number and they told me it was on backorder. THANKS FOR LETTING ME KNOW THIS! I canceled the order, or so I thought. Today, I checked my credit card statement and saw a $105 charge. I called back and they told me that the order was never canceled. Shocking! They told me that they shipped out a 90 day supply. I ordered a 30 day and I am sure that I still was charged for priority shipping. They informed me to state return to sender on the box once it arrives and that it takes 4-7 weeks to credit my account. We'll see if that happens. BEWARE- SCAM!