Hairsisters.com
Reviews and Complaints

I placed an order and after seeing the 'quality ' of the products, I returned them for a full refund and only received a partial refund. Totally dishonest action! I will never shop with this company ever again!

The quality of the wig I received leaves much to be desired. It looks like it was made of dog hair.
I don't understand what exactly I paid almost $150 for. Tried to explain to them that the wig looks terrible, they didn't believe me, asked for pictures. No pictures. Provided several photos. They said they think that the wig is wonderful and have no idea why I want to send it back. For real? Who cares why? I don't want it to be on my head.
I don't know what to do :( They said they won't take it back and will never refund.

I purchased 2 wigs based on the pictures shown on the website. When the items arrived, they were not the same as the pictures displayed. I payed the extra to receive the items quicker because I was going out of town for an event. When I took one of the wigs out of the package and tried it on, it was not as shown on the picture. I continued to do the same with the 2nd wig and it was the same result--not as pictured. I called today and spoke with a representative who gave the name Meeka. Her response was that I could return the items but had to pay for the shipping myself. She said the complaint should be lodged towards the manufacturer because they are the one who is responsible for the pictures. She became rude and I asked for the manufacturer's name and contact information to file a complaint. She proceeded to hang up on me.

I'm so upset I ordered my hair for the Mother's day weekend so that I can get the discount it was SHOPWITHMOM . I ordered it 5/13/17 so I should have had it by now i completed my whole order and it took me 4 hours looking threw page after page i came up with 15 wigs for 179.53 so I was so happy to have gotten 15 wigs for that price. I did everything that I usually do to get my hair I was so happy and waiting at the mailbox like everyday for my hair to arriving then I get an email on 5/19/17 stating that my money has been returned like I didn't want the money I want what I paid for my beautiful hair that took me 4 hours to look for now I'm trying to call them then the girl tell me that she's sorry but I'm going to have to reorder the hair back ok well what about my discount on the hair ?SHE said the price is going to be the original price but how is this my fault like u guys is not doing what yall suppose to do so now I can't get my hair at the discount price like I'm really hating this company right now I'm very disappointed with this place right now .I'm walking around with my hair all messed up because of these people and the lady that I talked to wasn't any help either it's like the same girl that picks up the phone all the time like it a home business or something. I ask can I speak to someone else and they sent me to a voice-mail this is really bad for business. I still haven't had anybody call me back yet about what's going on or tried to satisfy me this is just WOW.

I regret ever going to this website. I ordered and never recieved my order. Fought for two weeks to have my money back to my account
Customer service was really bad. I called everyday for many days and finally got them two weeks after my order. The reps were very rude.
I wish i could give zero stars but i cant.
She went as far as telling me "if your bank doesn't know what void means, tell them that..." in such a rude tone.
I regret trying to do business with you hair sisters. Never again

I hate everything about this company, starting with their terrible customer service and ending with horrible quality products!
I have purchased a wig from Hairsisters and it was terrible, quality was way off, and it simply was not worth the money I paid for it.
I tried to return the wig but they did not allow me to do that. They said that they can't accept it back because it was last in stock or something like that. Everything they told me made no sense! They just made fun of me, what a joke.
I will never waste my money here again! I would not recommend Hairsisters!

I bought some hair from Hairsisters and wanted to get my order as soon as possible so I paid extra for two day shipping. When my order did not show up I decided to ask Hairsisters if everything was alright and their rep said that there was something wrong with the delivery and promised to refund the money I paid for shipping. I got the money back and also a promise that it'll take no longer than one week. That was just another lie! In reality it took almost three weeks to get my order. I am very disappointed, mostly because these guys were not able to provide proper customer service!

I went on-line after being referred. I ordered the product (a wig) online on 1/23/17, Monday and included the rush 3-day deliver of $14.92, I ordered priority to ensure that it get to me by Friday, 1/27/17. I was immediately sent the invoice and confirmed order on 1/23/17 which stated priority rush shipping (paid), however HS did not assemble for shipping until 1/27/2017 in which the items arrived at USPS on 1/27/2017 at 10:43pm.

Of course, I immediately tried contacting their office only to find that they close M-F at 6pm and closed on Saturday and Sunday.

This was and is so disturbing as I so needed the order by Friday in which I knew I would have as I paid the price.

I will NEVER use the Hair sisters site again. I do not like paying for something I do not receive. They HS are the winners because they pocket the priority and rush shipping fees - I guess that is why they close at 6pm and off on weekends.

A very dissatisfied customer (ex)

Ordered a wig from HairSisters website and it took forever to receive it. After I paid for the wig they gave me a tracking number which was not working. For about a month I had no clue were my order was and HairSisters customer support was not able to provide me any information.
Then they finally gave me a new tracking number and when I wanted to track my order I was not able to do that because tracking number was incorrect again!
Anyways after about two months I finally received the wig. Not only the color was incorrect but it was also a short wig but the one I ordered was supposed to be long!
Never again!

I made an order and purchased two wigs from HairSisters back in November! I needed those wigs before the holidays so I even paid extra money for rush shipping. Three weeks later since I received nothing I tried to contact their customer support. I went to their website, found a phone number but every time I tried to call the phone was disconnected. So I contacted my bank and asked them to place a stop on my payment. When I contacted my back I was told that there was made an additional charge and HairSisters took $100 from my account. They took additional money without my permission. And now I'm completely robbed! I never received my order and I doubt that I'll ever receive a refund. Please, do yourself a favor and stay away from these thieves!

Placed order on 11/7 $67. Paid 3 day expedited shipping $32. Item came on 11/12. That's 5 days later. I was already on my 2 week trip by then. "You are emailing the Manager. We do advertise FREE shipping on all hair 49.00 and over but you choose to pay for expedited shipping . We shipped the order the way that you've placed it. Once you pay for shipping you no longer qualify for free shipping. You have missed all 3 attempted deliveries by UPS and the will call they held you package for the full 5 business days and you did not pick it up. So For us to reship your packge it'll cost you 8.99 If you do not want to have the package reshipped we can refund you Less the 20% restocking fee and the shipping seeing as we did ship your package and you were not available to receive it. Again we will not waive your reshipping fee everything made it to your location on time you were not available to receive the pkg. You have until 12/1 to either cancel the order and accept the fee again shipping will not be refunded or pay to have us reship the order for you As stated in the first email informing you of the returned to sender order. If we do not receive a response the restocking fee will be applied. Monique F. [protected]@hairsisters.com 7400 N. Croname Rd. Niles, Il 60714 Toll free: [protected] Fax: [protected]"

I've ordered from them several times and had no problems. But this weekend tried to ordered and there site was down. So I finally got someone on the phone today and they decided to try and place the order by phone mind you over the weekend there was a 15% off your order. So because of there website being down they didn't even want to give me the coupon very disappointed and I needed the order by Friday. So they wanted to charge full price and I wasn't guaranteed it to be shipped and ready for Friday. They didn't even offer expedite shipping.

this may be old. but i have proof that this store is full of $#*!. i ordered from them twice and both times i had to have money credited back to my account because they let people buy items that aren't even in stock! why would you let me order something you don't even have? i ordered 5 items and you mean to tell me you only have one of them in stock? gtfoh! scammers! never again!

I order 34 dollars worth of products from this website and was supposed to recieve same day shipping for my sister thats in college. They took my money and almost a week later still nothing. I called the tracking number doesnt even exist. The tracking info says it was shipped in long beach ca when im in washington dc. This is crazy. They tell me to submit a claim wth is that.

Placed an online order with Hair Sisters.com July 2010. Website appeared to be professional and the prices were quite low compared to most sites so i placed an order, but continued to surf the site and came across a customer review saying " Hair Sisters was a scam and to beware, they will take your monies and not send the product". Ok, so I started to become concerned because I had just submitted an online order over the weekend with my credit card information given to a company that is receiving terrible customer reviews. Also I never received an order confirmation at all and really started to reckon, oh my what kind of company have i given my personal information too. Monday, finally arrived and I called the customer service number listed online and the problem worsened. Someone answered the line and said " Ms.XXXXXX, she did not even recognize that i was a new caller and it appeared as if they were working out of a home and not a business setting. I said " no I am XXXXXXX a new customer and i need your help. She then said " Oh hold on and disconnected herself from the call". OH my goodness, I am really stirred now, so i call back and someone answered finally. I gave her the order number and questioned if all the items were available and ready to ship. She said, no they were waiting on a wig brush. I thought that it was quite odd that a online supplier of hair products, had no wig brush. I then requested to cancel the order because i knew that something was incorrect with the entire experience with Hair Sisters.com and she said " Ok I will cancel the order now and credit will emerge in your account within 4 days, which i thought was odd to but i went along with what i was told. 5 days past, NO CREDIT was applied back to my account, so i called and a executive said that the CASH was deposited into my account 2 days prior to my call. I said, no it has not been received, she said, ok lets call your bank on the 3 way and i will give the authorization number to verify the credit. So I called my bank on the 3 way and she attempted to inform my bank of a credit authorization number. But my bank was not capable to locate or even see a credit at all, not even a post credit showing that the funds will be deposited at midnight. She continued to tell my bank that credit was applied to my account and therfore we need to locate it. 3 weeks has passed and no credit has been receive. I now have to go through a dispute process that can take several months to finalized. the company is a scam, a fraud and a fake. They will take your CASH and not send the product, not even an order confimation. We have to place an end to the company, because not only do we not have CASH to give away, but we have children, families and responsibilities and the company takes and do not send the product. PLEASE BEWARE, DO NOT PLACE AN ORDER WITH HAIRSISTERS.COM, THEY ARE A SCAM, A FRAUD AND A FAKE. MAYBE 1 OR 2 PERSONS WILL RECEIVE THEIR PRODUCT OUT OF 100, NOW HOW CAN THIS CONTINUE TO GO ON.

My friends and I ordered a bunch of things for hairsisters and it took so long to deliver and when it did it was sent back. We tried calling them to let them know what else could be done for us to get it back and we were told it'll cost an extra $10 to resend it. Instead of resending the hair stuff, we were refunded a ridiculous amount without our consent and nothing else could be done! We were told to re-order! Being the first time I used it, it was a very painful experience.

So i ordered for a hair product from hair sisters and they never had it. They were supposed to issue me a refund to my account. On their end, they say they have issued the refund, from my bank and my bank account, nothing seems to work...i know 11.99 is little money but that doesnt give them the opportunity to mess around with people's money. Everyday i call to ask but they keep saying they already gave me the money...Jesus where is the money in my bank if you already issued a refund?I am very disappointed with this company that i trusted so much.

I purchased 3 items from their site, the site never indicated any of these things were out of stock, they took my money and never sent me anything, not even an email to confirm shipping. I waited and waited, i sent an email and got no reply, i called and left a message no call back, i finally was able to get in contact with someone who told me my items where on back log and would be shipping that same day. So i waited another day, my order still said processing online, finally they sent me and email saying the items i oderd were out of stock and would take another 3 weeks to ship.
I called and told them to cancel my order and refund me my money, they said it would take another 2-3 business days to get my money back...I found that funny, it took them less than 2 seconds to take my money from my card but now its going to take days to give it back?
DO NOT ORDER ANYTHING FROM THIS SITE!

I ordered products over 2 months ago and only received half of my order. There was no explanation in the packaging as to why the rest of the order was not there. I called twice and no response. I emailed twice and finally received a response. They said the products were backordered and I could either wait an additional 3-4 weeks for the products, or receive a refund. I choose the refund. They said I would receive it in 1-3 days. Never received it. I emailed again. They apologized and said that I would recieve the refund in 1-3 days. Did nor receive it. Emailed them, AGAIN, and they apologized and said they would reissue a refund request yesterday. I received nothing and do not think I will without contacting the BBB.

They told me they don't even have a way implemented yet to make sure the items on their website are in stock. And they do not inform you if the product is out of stock. Atrocious way to run a web store! They should have had these vital issues worked out before they started selling online!

I urge everyone to contact the BBB if they had a bad experience with them, as well as post on complaint boards and their site, facebook, etc. Although I hear they promptly take down any bad review, even if it is just for a product they sell!

Hello Clair Hair/Hairsisters,

My name is MS. Jelks. For some YEARS now off and on I've purchase your hair units. I started ordering from Hairsisters in 2001. Most were great, some were not. That goes with the nature of your type online business. I've NEVER had a ploblem with your service (Cust Reps, Questions, Delivery, etc) until just Recently. You must do some positive restructuring of your business practices, if your wish is to stay in business that is.

I hope this is of interest to you. Yes it is a READ, but...then maybe you can understand my annoyance of this matter. This is from start to finish with the two missing "backorders"THAT TO THIS DAY, NO REFUND, NO BACKORDERS, NO MORE EMAILS, REPS ALWAYS FIND A WAY TO DISCONNECT YOU-THEN UR BACK IN "QUE" FOR ANOTHER 35-45, ONCE YOU GET TO SOMEONE THEY ARE CLUELESS . I am
STILL MISSING backorder#334352 and #330749! In spite of it all, I tried to keep an did try to

keep being Optomistic:

1.
Hair Sisters
to*****************
[protected]@hairsisters.com
dateTue, Nov 23, 2010 at 9:19 AM
subjectFrom Hair Sisters regarding your order # 334352
mailed-bylma667.siteprotect.com
Images from this sender are always displayed. Don't display from now on.
details Nov 23

Dear. ************

Thank you for shopping at Hairsisters.com.
We regret to inform you the items(s) you recently ordered with us are currently on back order.

We were notified by the manufacturer that the estimated time when the item(s) will be available

is 2 to 3 weeks.
We recommend you contact our Customer Service Department at your earliest covenience either

by phone at [protected] or via e-mail at [protected]@hairsisters.com to inform us as how you wish

to proceed with your order.
Again, we apologize for the inconvenience and look forward to hearing from you soon.

2.
from*******
toHair Sisters

dateSat, Nov 27, 2010 at 11:32 PM
subjectRe: From Hair Sisters regarding your order # 334352
mailed-bygmail.com
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details Nov 27

Greetings H.S.,

I love the new website, however, when I tried to log on to the old website it directs me to the

new one, WITH OUT A CHOICE! I can't log on ANYWHERE. Has any of my PERSONAL

INFORMATION BEEN COMPROMISED!?! So I logged onto the new Hairsister's Website to check on

my backorders and it read "no results found". Then I clicked My Page and my billing info was

wrong. None of my past orders are there. Nothing is there!. I'll be relieved as well as you are I'm

sure when all the gliches are fixed, but this is cause for concern.

3.
Hair Sisters
[protected]@hairsisters.com

to**********

dateWed, Dec 1, 2010 at 12:56 PM
subjectRE: From Hair Sisters regarding your order # 334352

hide details Dec 1

Dear Ms. J*****

Thank you for your email. We did double check on your orders and it does show that 2 of your

orders are back ordered 334352 and 330749. We apologize for the inconvenience about the

delay. However we are requesting instructions as to how you would like to proceed. Please

advise at your convenience. As far as for the old website they had remove that page completely,

also for your past order if you will like to know any information about them we will be able to

give you those information’s. If further assistance is required please contact our customer service

department at the number listed below and one of our customer service reps will be more than

happy to assist you.

Regards,
Hairsisters

For Questions, Comments or Concerns please contact Hairsisters Customer Service Toll Free at

[protected] or via email at [protected]@hairsisters.com

4.
from*********
[protected]@hairsisters.com

dateWed, Dec 1, 2010 at 5:22 PM
subjectRe: From Hair Sisters regarding your order # 334352
mailed-bygmail.com

details Dec 1

Hi H.S,

Thank you so much for responding. I know how it is with backorders, No Woories! You guys are

great! Could you email me a coupon for my next order? That would be kool. Just send the orders

as soon as you can, I hope I get the shippment before Christmas...lolol.

I Thank You For Your Time & Consideration.

Have A Blessed & Positive Holiday,

Toni Jelks
718.570.6071

5.
Hair Sisters
to*****************

[protected]@hairsisters.com

dateWed, Dec 15, 2010 at 11:21 AM
subjectYour order has been cancelled
mailed-bylma667.siteprotect.com
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details Dec 15 (7 days ago)

Dear. Toni Jelks

Thank you for shopping at Hair Sisters where your business is appreciated. We apologize for the

inconvenience and regret to inform you we were unable to fulfill the item(s) listed below.

As a result the item(s) have been cancelled and a refund has been issued which should reflect in

your account within 2 to 4 business days.

If you have further questions, concerns, comments or require further assistance please contact

our Customer Service Department at [protected] or via email at [protected]@hairsisters.com.

Again we apologize for the inconvenience and appreciate your patience.
We Look Forward To Serving You In the Future!

Again, we appreciate your business and look
forward to serving you again.

Order Number
334352

Amount
$24.00

There is no need to go any further. Please Refund my card!

Ms. Jelks