CheapOair
Reviews and Complaints

What should be a single flight booking turned into a headache:
booked a flight ticket with CheapOAir for me and my wife. The end result is double booking charged on my card and another pending transaction from the airline in the amount of the double charge.

Saving a few dollars is not worth the headache and the waiting times that you spend on the phone trying to resolve your issue.

Good day,

I bought 2 tickets with CheapOair but they charged me twice.

I tried calling several times and not getting anywhere.
Sent more than 5 emails but no reply.

Here is the history
25 July: tickets bought
25 july: $ 1750.92 charged to me

All of a sudden

27 July : $ 850.42 X 2 charged to my account
27 July: sent email no reply
27 July: called, phone dropped
28 July: sent another email with no reply
28 July: called and they said someone will call back

Same repeat till when I left.

I am not happy at all.

Please #paybackthemoney

I have booked a flight via CheapOair service and everything seemed fine until they've started applying extra fees! First there was some kind of service fee, then some kind of flight protection fee!
I contacted customer service and asked them to cancel my flight and refund my money including all extra fees and was told that they can refund only the flight cost. I agreed.
But then they said that I have to pay a cancellation fee for my flight to be cancelled! Are you kidding me?
Stay far away from these scammers!

I ordered a flight ticket and they said that I can pay some extra money to choose a seat. Sounded like a great idea so I decided to pay. On the day of my flight I wanted to take the seat I paid for but there was someone else sitting there! I told the airlines that I paid for the seat and they said that was the first time they heard something like that. They said that they never received anything from CheapOair and that their airline never had such an option. Asked CheapOair what was going on and they ignored me! Terrible!

I did an initial booking then returned to change the last leg of the trip. I was offered another itinerary over the phone which the person said that it was the same stops save the final leg was what I wanted. This was at no additional cost save a $25 fee. I was then instructed to provide a 6 digit password which was sent in an email. After I provided the password and the changes were made the new confirmation email omitted one leg of the journey. I contacted cheapoair and was told that I had to pay to add another flight.

Initial itinerary

Dear stephen r walkin,

Thank you for choosing cheapoair.com!

For changes to this itinerary,
Please call us 24/7 at [protected] view on website
Print itinerary

Booking confirmation terms and conditions

Cheapoair booking: [protected] | [protected]@hotmail.com | booked on thu, may 12, 2016

Flight details status: check now

Departing flight travel time:
2h 40m
Bahamasair
Flight 201
Aircraft: atr
Atr42/atr72 44-46 std seats

Nonstop | coach
Baggage fees | visa & passport info

Wed, jun 29, 2016
Nassau, bs
Nas - 07:30 am
Fort lauderdale–hollywood international airport, fl
Fll - 08:30 am

Airline confirmation:
Rutmmr

Layover time (fll) 2h 15m

Caribbean airlines
Flight 30
Aircraft: 738
Boeing [protected] std seats

Nonstop | coach
Baggage fees | visa & passport info

Fort lauderdale–hollywood international airport, fl
Fll - 10:45 am
Montego bay, jm
Mbj - 11:25 am

Airline confirmation:
6be7fw

Return flight travel time:
2h 35m
Caribbean airlines
Flight 39
Aircraft: 738
Boeing [protected] std seats

Nonstop | coach
Baggage fees | visa & passport info

Thu, jul 07, 2016
Montego bay, jm
Mbj - 12:55 pm
Fort lauderdale–hollywood international airport, fl
Fll - 03:35 pm

Airline confirmation:
6be7fw

Connecting flight wait time (mia) 5h 5m
After you land, you will need to travel from fllto mia for your connecting flight

Bahamasair
Flight 230
Aircraft: 737
Boeing [protected] std seat

Nonstop | coach
Baggage fees | visa & passport info

Miami, fl
Mia - 08:40 pm
Nassau, bs
Nas - 09:35 pm

Airline confirmation:
Rutmmr

Check airline fare rules. Most airlines charge baggage fees, check the baggage fees for complete details.

Traveler information
E-ticket number traveler name requests gender
[protected]/52 stephan rex walkin male
Special service meal preference
Any meal

Disclaimer: special requests are not guaranteed. Contact your airline to confirm they have received and confirmed your requests.

Travel protection plan

Secure your investment $34.19
Receive trip cancellation & interruption
Benefits up to $100, 000 for covered reasons.

24 hour emergency assistance service
Is included with insurance purchase.

View plan summary for terms and conditions.

Flight watcher

Flight monitoring and notification service
Flight watcher gathers all the information about your flight including delays, cancellations and gate or terminal changes, and sends them directly to you!
Mobile: —
Carrier: —
Email: [protected]@hotmail.com
Alert type: email

Please add [protected]@cheapoair.com in your address book to ensure that you get our emails.

Billing details (Usd)
Charged on thu, may 12, 2016
Method: credit card ending in 1540
Phone: 4xx-xxx-xxx9
Email: [protected]@hotmail.com

Flight price details
1 adult ticket $301.00
Subtotal $301.00
Taxes and fees
$224.97
Flight total $525.97

Total charge: $525.97

Please note:
All fares are quoted in usd
Your credit card may be billed in multiple charges totaling the above amount.
Some airlines may charge baggage fees.

Second itinerary

Confirmation of itinerary changes and fees for booking number [protected]

[protected]@cheapoair.com
Reply|
2:35 pm
You

Dear stephen r walkin

Thank you for choosing cheapoair.com

As per our conversation and as agreed, we have made the changes to your booking number [protected], with an additional charge of $25.00 usd per passenger, including airline penalty, difference in fare and fees. Total cost to change this itinerary including taxes and fees: $25.00 usd (Total for all passengers).

Please find below your revised itinerary as requested:

Name : stephan walkin
Flight: jetblue airways 1394
Departure:nassau 29jun/1004am
Arrival:fort lauderdale–hollywood international airport 29jun/1104am

Flight: jetblue airways 1127
Departure:fort lauderdale–hollywood international airport 29jun/410pm
Arrival:montego bay 29jun/453pm

Flight: jetblue airways 1593
Departure:fort lauderdale–hollywood international airport 07jul/810am
Arrival:nassau 07jul/908am

Please review the names, dates, cities, departure and arrival times, flights and your e-mail address for accuracy.

Above changes are not confirmed until finalized by the airline. If there are any restrictions, updates, or concerns from the airline, we will contact you via email or phone. Please be advised once the above itinerary is exchanged, tickets are non transferable and non refundable. If you would like to make any further changes to the new itinerary after your new tickets are issued, you will be responsible for any additional penalties, fare difference and fees.

Please contact our customer service team 24/7, toll free number [protected] or [protected] (If you are calling from outside the u. S.) for further assistance.

Thank you,
Web site name

Customer service

I booked a ticket for my business trip through CheapOair. After I paid I received a notification email and everything seemed fine. About two weeks ago I got another email saying that my schedule had been changed by the airline and that I have to pay some extra. Then I went online and found another service with better proposition. So I contacted CheapOair and asked them to cancel my booking. They canceled my ticket and promised to refund me, but I received nothing yet and two weeks already passed! I smell a scam.

I booked a flight through CheapOair. They never informed me that my flight was cancelled! Only when I arrived at the airport I was informed about that. I immediately contacted the company and demanded my money back. They said that they don't do refunds. They I asked them why didn't they ever contacted me and did not tell me about my flight. They tried to assure me they sent me a message. Liars! This was the most terrible experience ever! I've been traveling for years and buying flights from different sites and have never expected something like this!

Is it not true that you can cancel an airline ticket within 24 hours if made online with no penalty? A law. Cheapoair thinks not here is an interesting conversation.

Hi I purchased a r/t ticket last night around 6pm EST. If I were to switcch the dates, and the price of the ticket was the same would there be any charge?

Thomas • 11:47 AM

You are now chatting with Aaliyah

Thank you for choosing online chat services. How may I assist you ?

All Fares/Charges Quoted on this chat would be the "total price per

person".In case of any technical issues, if our chat gets disconnected, you are

advised to chat again at a later time.

Aaliyah • 11:47 AM

Hi Thomas

Aaliyah • 11:48 AM

I will check that for you.

Aaliyah • 11:48 AM

May I have your booking number please?

Aaliyah • 11:48 AM

Also I wanted to use a discount coupon which I forgot to do. I called last night and the operator said there was no way to include the coupon code after purchase.

Thomas • 11:48 AM

Sure hold on a moment

Thomas • 11:48 AM

Thomas, you cannot apply discount coupon on existing booking.

Aaliyah • 11:49 AM

but if I cancel the flight and rebook then I could... ?

Thomas • 11:49 AM

Yes, you can.

Aaliyah • 11:49 AM

Again this is within 24 hours of booking

Thomas • 11:49 AM

Within 4 hours it is free cancellation.

Aaliyah • 11:50 AM

I don't know my booking number right now, but what is the general policy. I thought there is a rule you can cancel any airline reservvation within 24 hours of booking online with no penalty. Is that true?

Thomas • 11:50 AM

I don't believe the 4 hours is legal. I looked online.

Thomas • 11:51 AM

Within 24 hours USD 25.00 per person will be cancellation fee.

Aaliyah • 11:51 AM

OK this is time to figure out why you are not following the law. Seriously.

Thomas • 11:51 AM

What is a change fee for less than 24 hours?

Thomas • 11:51 AM

Only fare difference will be charged.

Aaliyah • 11:53 AM

Also please send a link to where you say there is a $25 cancellation within 24 hours fee on your website.

Thomas • 11:53 AM

Thomas, it is nowhere mentioned, that free cancellation. It clearly states within 4 hours, if you will scroll down.

Aaliyah • 11:54 AM

The browser is unable to connect to the chat server. You will not be able to send or receive new messages.

Still don't believe you can charge a cancellation fee within 24 hours. So pretty much a. I can't apply a coupon after purchase. If I cnage the ticket I still can not apply a coupon. If I cancel th reervvation you take $25. Can you explain your last statement? nowhere mentioned that free cancellation.

Thomas • 11:55 AM

Also... Do you know it is a law in the USA that any airline purchase can be fully refunded with NO CANCELLATION FEES within 24 hours. See onine others have had this issue with you.

Thomas • 11:55 AM

On the website it is not mentioned that free cancellation within 24 hours.

Aaliyah • 11:57 AM

It is within 4 hours.

Aaliyah • 11:58 AM

You don't needd to mention free cancellation it is a law. You have many complaints. http://www.complaintsboard.com/complaints/cheapoair-c23660.html

Thomas • 11:58 AM

Broken record doesn't work. I am adding my concern to the lists online. You are not following the law.

Concerned that if it is a law CheapOair is relying on overseas customer service reps to avoid the law in the USA.

I booked a flight through CheapOair and requested a flight schedule change due to some circumstances. They said that changes are possible, but I have to pay extra $485. The next day I called again, but was put on hold and after 40 minutes of waiting was just disconnected. When I finally reached someone I was offered a discount! They said that it was my lucky day and they would charge only $450 for changes. What a joke! These people robbers and thieves! At first they even asked what price is on my mind for a change of flight. I will never deal with them again! Worst company ever!

I booked a ticket through CheapOair few weeks ago. I checked everything carefully before paying. Several days later I went online just to check if everything was fine with my booking. But I found out that the seat I selected wasn't confirmed. I called CheapOair, but the whole process took about two hours and their customer service was not helpful. They said that someone had cancelled my seat! I'm still interested in who was that mysterious someone. Anyways, I had to pay extra $30 to get confirmed seat!

Back in September I booked a ticket through CheapOair. But I did not receive a confirmation email. Few days ago I got a message from them that there were some changes made to my flight. I wanted to know what changes they made, so I contacted them via mail, but there was no response. Then I found a phone number on their site and called. Unfortunately, I was put on hold for almost an hour. When I finally reached someone I was told that they just changed my seat, and she also wished me luck on my way to USA. I was in panic! I booked a flight to Australia, and did not know anything about USA. But later I received a message with apologies and I was told that lady on the phone just made a mistake. Well, I hope so.

I booked a flight with CheapOair for four people. At first I had to complete the [personal information, select dates and seats, and after the payment screen opened. I confirmed the information and they charged $800 from my credit card. Few minutes later I received a confirmation email, but I noticed that flying date was incorrect. I checked their website, found a phone number and immediately called customer service. Their rep told that I need to pay additional $150 per ticket in order to change the dates! So I asked them to cancel the tickets and return my money back. Few days later I received a call from my bank and was told that my card was charged four times! So, basically CheapOair stole $1400 from me! What a horrible, nasty, disgusting company!

This company is horrible, it don't even deserve a review! I booked a flight for my son to come home for Christmas holidays. I paid a $35 charge just to make the reservation. But then I received few messages that I need to pay more for who knows what. So I paid $80 charge, and after that another $30. But then they changed the incoming flight from 8pm to 8am! I called the customer service and had to talk to a very nasty agent. He told that it was my entire fault, because I didn't check the email. I assumed it was still 8 pm because I didn't ask to change it. Now they're telling me it'll cost $250 to fix their mistake! He promised to call me back when everything will be settled. Well, I'm an optimist, but I was pretty sure that call wouldn't come. Their customer service is horrible! They weren't asked to change the flight, but they did that and blame me for not reading my email! It's just ridiculous!

We bought three tickets to flight from Boston to Moscow at the end of April 2016 using CheapOair. Few days later we received an email stating our flight was cancelled, due to some problems. It told that all tickets will be cancelled by the company and money will be returned to the customers. Today is December 21, and we still do not have our money. We got another email yesterday, stating that our tickets were successfully cancelled, but there was no information about the money. I tried to call their service, but it is terrible and extremely slow. I had to wait on hold for 30 minutes, only to be told that all agents are busy. Finally I reached someone on the line, and I was told that my money was already transferred to my credit card. But that was a lie! Those people are liars ad thieves! I checked my bank account today, but still no money! Never ever will use this site again!

My son wanted to come home from Christmas. I was very excited about it, so immediately booked a flight for him. They had these very great price flights. I got a confirmation email and an e-ticket for my son. But the next day I received another message stating my flight was cancelled. I contacted their service and after 40 minutes on hold, their agent told there were some problems with their system. I purchased the ticket for $100, but that price was incorrect. The real price was $400. There was nothing to do, so I told them I’ll buy it even for $400. Two days later another message came. They told that there were no tickets left. But the website still listed the flight for cheap and it said there were three seats left. Do not use this site.

I purchased airline tickets for my wife and I at Cheapoair. A day later we received word that due to a tragic incident our son only had hours to live. I called Cheapoair to let them know I needed to change the tickets destination and we had to get there as soon as possible. The agent found a ticket arriving the next night after 11PM. He said that was the best he could do. The amount was more than I could pay so I told him to wait for me to get my credit card increased. My card quickly increased my limit to more than pay the amount. The agent told me that the price suddenly went up while he was waiting. The increase exceeded my new higher limit (talk about adding to the stress of suddenly losing your son). I finally paid for the ticket but was not satisfied with the service at cheapo so I called the airline to explain how urgent it was for us to get there the next day. An American, speaking English, told me that she could change my ticket to early afternoon. She said that she could not understand why Cheapoair did not offer me one of the many, much earlier flights. Then she told me that Cheapoair put a block on my ticket and she could not change it until I called and asked them to remove the block. When I called Cheapo the agent suddenly found the earlier flights and changed it. After several hours of frustration on the phone with Indians that speak a strange hard to understand version of English I finally had tickets. But Cheapoair charged me for two airline tickets and the following fees. $19.90, $19.90, $34.00, $26.00, $32.00, $48.10, $110.40, $65.00. The best part was just before ending the transaction the Indian tells me how he hopes my son will feel better soon. Don't need the frustration of dealing with a company that is incompetent, crazy long hold times, can't speak English, and tacks on piles of mystery fees.

50 washington Street
Santaclara, CA, 65050
(Email:[protected]@gmail.com)
05/23/2015.

Cheaopair Customer Service
Cheapoair.com
Consumer Complaint Division
Headquarters
135 West 50th Street Suite 500New York,
NY 10020 United States

Dear Sir,

Re: (CheapOair.com booking number #[protected])

On 05/21/2015, I purchased domestic flight ticket from SJC to BWI for 05/23/2015, received confirmation number from cheapair.com on 05/21/2015 with email subject line( CheapOair.com - Chilukuri/ Bala krishna - Booking receipt - Booking # [protected] and Airline confirmation: STDZBW ) at cheapair.com on 05/21/2015 with booking #[protected] and Airline confirmation: STDZBW.

Unfortunately, your service has not performed well and ticket is not issued and not informed to me. Because of my travel is cancelled and spent money for airport travel and accommodation. I am disappointed because my holiday plan is canceled and wasted my money which I spent for airport transport and accommodation. I was billed to my credit card on 05/21/2015.

To resolve the problem, I would appreciate your to provide the compensation for wasted my time and money spent for travel to airport and accommodation .Enclosed are copies of my records.

I look forward to your reply and a resolution to my problem and will wait until 05/30/2015. Before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 3310 Castelemain Dr, Bloomington IL 61704. Mobile [protected]

Sincerely,
Balakrishna Chilukuri
Mobile: [protected]

I booked a ticket online with Cheapoair destined for the Philippines on 4/24/15. First of all, I was not too pleased when my selected itinerary was somehow altered within a flash and I had to call only to be told my selected itinerary would cost additional additional $79.00 which i paid but I knew that somehow the system altered my selection. I was not too happy about that. However, this is minor compared to my ensuing experience with Cheapoair.

On my flight date, I was at the airport an hour, fifteen minutes prior to departure time but had gone to Japan Airlines because that is what is conspicuously displayed on my itinerary along with flight # with a smaller print saying...American Airlines. I was told I had to go to American Airline counter. By the time I got to American, it was fifty-five mins. before departure time. I had a very rude attendant at the counter who said I should have been there 30 mins prior and I was told there was nothing she could do and I'd have to contact my travel agent. This was the beginning of my pain.

I called Cheapoair and told them what had happened (At this time it was about 40 mins prior to departure) I was told my ticket is no longer valid and it was a no-show and the only favor they could extend was for me to pay additional $758.00 in fees and they could get me another flight in two days or go back to the airline and work it out. At this time I was fuming but at some point regained composure and went back to American counter. The clock had never ticked so loud in my ears...time was of essence. The lady I spoke to, informed me that the counter I went in the first place was for domestic flights. There is an array of counters that say 'American' but none designated as domestic or international. I asked if there was another flight that would get me to my connecting flight since there's a layover of about 3 hrs. The response was negative. At this time, I had decided to pay Cheapoair the $758.00 but to my surprise it had jumped to $1200.00 within a span of 10mins. When I questioned this amount, I was then forwarded to a so-called customer service rep. who says it will now be $2, 200.00. She said she would call me back with resolution but never did. After departure time, each time I called, I was kept on hold anywhere between 30mins and to 1hr and the price continuously grew ranging from $1, 100.00 to $2, 800.00. To cut the story short, I did not make the flight nor did I have resolution to my travel issue. All kinds of emotions went through my body...anger, frustration, sadness, welly eyes and resignation at the end of the day but in utter readiness to fight another day. I returned home. Lest I forget: They also told me when they contacted Japan Airline they were told it was a no-show. This was a lie..

I called Japan Airline and the lady I spoke to (Pat), said it's not a no-show if I'm at the at the airport prior to departure time but could only resolve this issue with my agent and reminding me of possible agent fees. I finally find a Cheapoair representative by the name "Chance" who claims to be the supervisor. He initiated a 3-way phone conversation with Japan Airline. The result is that I wait for 72hrs for a decision. That is where things remain for now.

If there's no resolution (I hope there is) I will have no choice but to take Cheapoair to court and luckily I have plenty of time at my disposal to fight this pillaging. I am also open to other ideas I can employ to resolve this matter outside of the court system as this will be a protracted matter should it go that route. All I want is to be provided with alternate travel date and make this trip.

I ordered 4 tickets from the website www.cheapoair.ca. It was horrible experience, ‘coz I paid them money, but they didn’t provide booking number and tickets. I called and spoke with the operator, but this jerk only promised to check info. I waited, while he checked, but suddenly our conversation interrupted. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.