CheapOair
Reviews and Complaints

This complain is 3 years old because I was told by cheap o air agent to wait for my refund. I was told by geordie (account/chargeback department) that it takes 365 days to get the refund and I reached back again n again. Noone has reached me back and disssapered. I am resubmitting my request bcz I want my refund. This company and people who are working in this company are looting and lying over and over again — I was treated with very unprofessional and horrible staff, I was told by a supervisor to accept the flight that one of his agents messed up and forced me to keep it or else his coworker will lose his job. I was told that I should call back the next day to fix the issue since he (supervisor) had to catch his taxi that was waiting for him to take him home since he was off the duty. I was told by 8 different agents and everyone kept transferring me and noone wanted to take the blame of the cause this cheapoair fraud. This was a trick they played and I lost my 24 hours policy just by their games. This whole conversation was recorded and cheapoair has the recording of it. I have all the proofs and I am still waiting for someone to resolve this issue. My money does not grow on trees since I was told that I make enough money and it should not affect me! (this was all recorded) the agent asked me to provide 3 different credit cards along with my debit card numbers since he kept making mistakes. On top of all this, I had bought insurance on this ticket and they know what this insurance meant but they deleted that record too! The total damage was done: total booking amount: $1, 402.51 charge back amount: $1, 352.66 mental stress time wasted

=I need my money back!

Cheapoair are advertising international flights to Dublin which are not even operating. They are taking money off people knowing this, it's illegal & they're committing fraud! I've had 2 cancelled flights with them both International flights since May. I have not gotten any money back? I have now filed two complaints with the US Department of Transportation & they have been nothing but helpful trying to prevent this happening.

My wife and I have had a terrible experience with this company when all our flights booked through
Cheapoair were cancelled due to Covid19 travel restrictions. Trying to contact the company has been a nightmare as the general wait time is over one hour to talk to a representative (always in India) and when connected on over 50% of the time the line dropped and we had to go through the same procedure which has been extremely frustrating. All we are requesting is a refund for the cancelled flights and here major issues have transpired. Checking our credit card statement we have found that Cheapoair have actually deducted more than the quoted fare and following a detailed summary sent to Cheapoair we have not received the full amount and just received random small amounts not totaling 10% of the full amount. We have contacted our credit card company to file a complaint. There is no continuity of customer representatives at Cheapoair and their behavior appears to be very much like sharp practices and anybody less capable I am sure are being swindled out of their money and simply giving up. I am 70 years of age and have run my own business for all my working life and never have I experienced such a dreadful company and I am unable to even give them a one star rating.

My flight from lax to uln on may 25th 2020 was canceled by the air line and cheapo air send me a e mail saying I will get a portion of the refund $1494.28. This was in the begging of march. I have not seen any refund. This flight was in bond. The out bond flight from moscow to laxwhich is the 2nd part should also be refunded. I was on the phone for 3 days for moe then 3hrs every day. I have not seen any refund and I can not get in touch with any one.

We bought our tickets on November 11, 2019 for round-trip Montreal - Paris (Booking #[protected]). Due to Coronavirus pandemic on the rise:
• on March 15 and 16 I've tried for 10 hours to contact CheapOair for no avail
• on March 17 I sent an email trying to change the flight to come earlier to Canada
• on March 20 I received a confirmation that my request (#3960925) has been received and is being reviewed by our support staff
• on March 23 the airline (Air France) cancelled all their flights and we requested to refund the return tickets
• on March 27 CheapOair replied that, the airline is currently not offering any refund waiver, instead I may consider changing my travel dates with no change fee,
• the offer is unacceptable as all French airports are closed for travel, all planes are grounded, and we are stranded in France
• on March 28 CheapOair asked for my opinion about customer service
Most likely we'll fly with a different company at much higher prices.
We need the refund ($1, 337 CAD)

We purchased 3 tickets with cheapoair. Unfortunately given the covid 19 and "shelter in place" order all of our flights were canceled. Cheapoair will not even pick up the phone, chat on line after 5 hrs waiting, and does not seem to want to give refunds. I had to use 3 different airlines for my eastern europe travels. All of the airlines are giving refunds and each of the countries are not allowing travelers to enter. The airlines said if I had purchased my tickets directly through them they would have refunded but I am not at the mercy of cheapoair who is not responded. To make matters worse, cheapoair recently charged my credit card on april 2nd, 2020 for an item I never authorized. I have not been able to even talk to them by phone, chat or online. What would they even charge me for. I never received a receipt. I never authorized them to use my credit card.

My flights have been cancelled by Philippine Airlines (Booking REf: UHNODX) due to the Corona Virus. The airline say that I cannot deal with them due to the fact I booked through CheapOair (Booking Ref: [protected]) and should contact them. Despite several attempts over three months to contact them via online forms (which initially were un-deliverable) and telephone calls (timed out or directed back to the website forms) I have received only one one reply to say that they received my e-mail and would be in touch. Which they have not. According to their site I haven;t even requested a cancellation (technically true sine the airline cancelled) - I certainly have requested a refund. This is simply not good enough but seems to be consistent with the hundreds of reviews here. I understand that they are overworked in the current circumstances but a response of some sort is not much to ask for. All of the other booking agencies we used have all been very good (if a bit slow). If only I could award zero stars.

We booked and paid our tickets to Portugal and Spain, departing 29 May from Cape Town. Booking number [protected] Dated 04 November 2019. We used CheapOAir.

Now we are forced to cancel our trip due to the Coroma Virus.

We now have received a message stating that we will not receive the money back, but we have a credit that must be used before 20 November 2020.

This is totally WRONG! We cannot use the tickets as we cannot go again this year. We intended to walk the Camino FOR THE LAST TIME as we are getting old.

We desperately need to be refunded IN CASH.

Our e-mail : [protected]@gmail.com
Our phone number : [protected]

Danie Pienaar
Strand
South Africa

I purchased tickets quoted by cheapoair. This was passed on to another travel agency when I purchased the tickets. Before the date of travel, the flights were cancelled by the airline. Their next available flights were not acceptable. This made the return flights also out of my schedule and has to be cancelled also. I then purchased tickets myself from another airline on new acceptable dates, including the return trip to save on fare and meet the new schedule. Cheapoair would not refund the fare I paid for the cancelled tickets. No reason given, except corona virus.
Questions raised on my email remain unanswered. Suing cheapoair may not be practical since the amount involved may not be enough to pay a lawyer's fee. It is very disheartening to see cheapoair get away with this. Warning to all : never use cheapoair at all. Pass this info to all your friends.

Confirmation [protected] from Columbus Ohio to LAS VEGAS March 23rd. My CASINO HOST sent me a Email that CAESARS was closing. So I had to cancel my flight. I don't want my money back I need to book a flight later this year. Please help me.

I have tried to cancel this trip (April 3-12 LAX to Pittsburgh, PA die (2 passengers: Jame' Elisirene Samuels and Elijah Santino Johnson) due to the coronavirus and have had no luck. Per instructions, I have submitted my request via your Airline Travel Waivers Due to the 2019 Novel Coronavirus form. I keep getting an undeliverable message because, according to the site admins I do not have permission to submit. I am at a loss as to what to do next.

I have been at this for more than a month. Due to the large amount of cancellations I have followed all directions of how to submit my request. I have been on hold for a whole day (15 hours) and have not received any help.

I can be reached via email at [protected]@yahoo.com or via cell at 724.980.6111.

I booked an international flight in early March before corona virus restricted travel into many countries. My flight was supposed to leave March 29th but the country I was supposed to fly into has suspended flights. I have called cheapoair multiple times, filled out their form & was informed I'd have to pay $300+ in fees for something I didn't cause. They are apparently still trying to wrangle money out of customers while tjere is a worldwide pandemic going on!

Hello I have already tried to speak with your company about my cancelles flight, all phone numbers are down and only a form to fill out online. Number1 im not filling it out for you to charge me more money for a cancelled flight. Number2 I have already spoke with the airline and the said I have to get my refund from you so yea they said I could have a refund. Number 3 to advise people to wait 48 hours before there flight to contact you I have seen people write you guys for weeks and get nowhere just the same old speech due to call volumes blah blah blah no help at all. I have already had to pay 248.00 to make a change to my flight 26 hours after I booked, and bought the travel protection, did no help so why should I have to pay more when I didnt cancel the airlines did! So thats trip disruption. I have e mailed, messaged on face book and like I said tried to call no response from your company just wait and wait. Would you wait for your money hell no. I want a refund please. My reservation number is#[protected] I will seek action with the dot, bbb and my bank if this not taken care of. Email is [protected]@gmail.com my flight was april 12 2020 I had bought 2 tickets

Truly disapointed, ms miller and mr seamer

My wife flight leaves on 31 march 2020 and we have not been able to cancel her flight from Pittsburgh to Bangkok, Thailand. we want to cancel flight at this time, we have paid w/american express. are booking number is [protected] thru cheapOair. Please contact us at [protected] and help us whit this problem. Thank You Patrick Pubal and Pimpika Pubal.

The 3 flights are: Cheapoair Confirmation # [protected](Egloff-2) leaving on April 1, 2020; Cheapoair Confirmation #[protected](Zdanow-1) leaving on April 3, 2020; Cheapoair Confirmation #[protected](Zdanow-1) leavng on April 3, 2020. I would like to cancel these flights as soon as possible before April 1, 2020. My email is [protected]@yahoo.com and my telephone # is [protected]. Please contact me immediately. Judy Egloff

Hello, I booked a flight to Japan for April 2nd, but the flight got rescheduled for an earlier date, I had to request a refund because I was not ready to leave I did not even have my Visa yet. After attempting to reach out to you guys four times, my flight finally got cancelled but instead of a refund, I got credit. The thing is, because I did not know what was going and I also did not know how long the cancellation was going to take, I booked another flight. I was thinking of canceling the flight (I got travel protection this time btw) then use the credits I got from the other flight that got cancelled. I'm worried this process will take a for ever and I don't have time. I also don't even know how to use the credit I received since you're not picking up phone calls. That's why I'm hesitating to cancel my current flight because you guys took so long to respond previously. I would greatly appreciate it if you would at least tell me how to use my credit. Otherwise, I will be loosing money.

Ticket Number [protected] Sara Esther Perez Female
F9-H7QB5M
Ticket Number [protected] Orlando Perez Mendoza Male
I complaint yesterday but I have not received any response.
my Phone number is [protected]. I really appreciated that they take into account the circumstances
because I have to return to the country on time and I can't get stuck in Mexico.

Thank you.

Orlando Mendoza

Hi,

I have flights scheduled for 2 days from now. I have been relentlessly trying for the past 2 weeks to cancel my flights. 21 days ago I was able to get through to someone who said they cancelled and refunded my flight but although I was charged a $550 cancellation fee, my booking never reflected the fact that it was cancelled and there was no refund in progress on their website. I tried to get through to an agent to confirm that it was canceled but I couldn't for over a week so I disputed the charge with my credit card company and tried to cancel it again. Since then I have emailed, tried online chat and phone calls multiple times without any luck or any responses. I have submitted it through the coronavirus cancellation page but my flight is in 2 days and I have still not recieved any confirmation or acknowledgement that I am trying to cancel. The total for these flights is around $3000!
At this point I know that United is allowing cancellation and I just need CheapOair to facilitate this.

I purchased 3 tickets under 2 bookings late January for May 8th Temple University Commencement on Anerican Airlines to Philadelphia, PA. The University cancelled Commencement due to the current Pandemic Crisis and the federal government is stressing Social Distancing to prevent or contain the spread of this virus. Due to circumstances beyond my control, that purpose of that travel is now null and void, yet speaking to a CheapOair Customer Agent ( after two days of being in a online chat queue and on hold beyond hours) I was told I can not get a full refund nor any refund. I would lose all my money by cancelling my tickets. If American Airlines cancel the flight one hour prior to departure, then I would then get the full refunds. DO NOT USE THIRD PARTY VENDORS like this one moving forward.

I have been on hold with this company's online chat customer service for approximately 30 hours. In the first session I was #445 in line and reached the top after approximately 18 hours. The agent I chatted with told me to hold on, he needed to switch me over to another agent. That took me right back to a queue, where I was #683 in line! After 12 hours I have only improved to #612, and have not budged from that number in about 8 hours, making me believe they have just shut down business. They don't answer their phone either. It gets answered by an automated attendant, but then after a prompt or two it just says "good bye."

I completely understand that they are overwhelmed with travel issues related to Coronavirus, which is not their fault, and which is why I didn't balk at the initial 18-hour wait time, but now it just seems like they've stopped even trying.